5/5

posted May-16-2012

"I was searching for some website to make my first online order for sending birthdaygift to my best friend and after I heard from my friends about dreamshades, I decided that I will place my first online order through dreamshades. The shades were delivered safe and sound on 12 May at 10 in the morning. Item sent were of excellent quality. I am really happy with the service provided by dreamshades."

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5/5

posted May-06-2012

"Quickest international shipping ever!

I have never left an online review before but this experience deserves one.

The glasses I recieved are perfect, genuine and have arrived in record time. 4 working days from NY to Perth (Australia) is unheard of in internet sales. I deliberately ordered 4 weeks early to ensure my gift would be in the country before the date I needed them and my expectations were exceeded 10 fold.

I will be telling everyone who needs sunglasses to come to you.

I can't believe I just got a AU$450 pair of glasses for $130. David was amazing and processed my order with great communication.

Well done!
"

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1/5

posted Mar-25-2012

"I had an order placed on February 22, 2012 for prescription eye glasses. The glasses were mailed to me without the prescription -- I rejected the package and have been trying since to reach dreamshades via email, phone and chat and I have yet to receive a response about the status of my order.

I will never EVER shop here again. Terrible customer service."

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5/5

posted Nov-22-2011

"Customer service rep David from Dreamshades.com helped me select the most appropriate pair of lenses based on my prescription. He was very patient with me because I had a lot of questions.
My new Prada 02IV glasses are just right. The order arrived within 10 days, well packaged, and the best part is that I saved almost 80 dollars.

I will be getting the prescription sunglasses from www.Dreamshades.com next month.

"

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5/5

posted Oct-08-2011

"I ordered a pair of Versace sunglasses from Dreamshades in August... I was notified from them that the glasses were on back order and would be in towards the end of the month. Later, I was updated again saying that the glasses were still delayed and would be longer than originally expected and they asked if I was still wanting to wait. At this point summer was pretty much over and I had waited so long, I felt that it was still worth it. However, I asked if I could get a $10 discount for sticking with the process and being patient. I was told this was acceptable, and shortly after my sunglasses finally arrived at the very end of September. Although I had to email again to remind them of the added discount, I was refunded the $10 with no problem. All in all, I was VERY happy with the communication that Dreamshades had with me throughout the back order process. It did not go unnoticed. It can be rather frustrating using online sites and feel like there is nobody on the other end. Dreamshades has great customer service and I would definitely use them again, even with the very long delay from getting my sunglasses. Thanks again for the accomodations:)"

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4/5

posted Aug-27-2011

"Just have to say that customer service representative Paul took great care of me and helped me out with any questions and problems I had. He is a great asset to DreamShades and I hope they know that. Great job!

Keep up the great work Paul! "

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5/5

posted Aug-23-2011

"I had a positive experience with the merchant. Bought Persol sunglasses - $100 cheaper than the local store. They did not have them in-stock but informed me in a timely fashion that it will delayed. And, they arrived in line with the expectations they set. The glasses were as expected with the original glass case, etc. Overall, great value for money - with a bit longer wait."

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1/5

posted Aug-12-2011

"I purchased a frame and then received an e-mail 3-4 business days later saying the product was not available. They do not pick up the phone # and do not return e-mails in a prompt manner (2-3 days later) I recommend everyone avoid this website as I doubt I will ever get my money back."

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1/5

posted Aug-10-2011

"Do NOT order from dreamshades if you are hoping to get your glasses within 3 weeks of ordering. Even with expedited shipping, they take weeks to ship the product. Worst of all, they offer no real way of contacting them. I understand they want to "keep costs low" by not having a phone line that connects to a human being, but it makes it impossible to resolve conflicts when there is no one to talk to. They offer an email support service but they do not answer that either. It's like sending an email to a bucket of dead batteries.

I would not recommend dreamshades. There are much better sites out there. "

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4/5

posted Aug-05-2011

"I had a good experience. It took about 3 weeks to get my glasses. But they stated after I ordered it could take up to 9 business days to get shipping info, which it did. Once the item shipped it only took a few more days to arrive. Gucci glasses came in gucci case and card of authenticity. Ive owned Gucci before and I am 100% certain they are authentic. They are not a big company and I've seen other reviews having some issues...but maybe I got lucky or other people just got unlucky due to stock reasons but I got a great pair of glasses for really good price and I even got my insurance to reimburse me for a lot of the cost even out of network..."

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