1/5

posted Apr-30-2007

"I found this to be a very shady company, and like many reviewers here, their communication is horrible.

I purchased a chip that was "in stock", paid for over night shipping, and eventually got the product about 2 weeks later (from Canada to the US). The chip looked fine when it arrived, but we found it to be defective upon installation. Divineo issued a RMA number, and I mailed it back. They then wouldn't reply to my e-mais for the timing of the replacement, and they refused to resend me a functional one via next-dar air without me paying for special shipment-AGAIN. When I cancelled my order, they had the nerve to charge me a restocking fee. Because their website's disclaimer about restocking fees did not include non-functional items, and because I paid with Discover and had screen shots of their website, I was able to get credited in full, including my overnight freight costs (minus the ground shipment cost to return the broken unit).

Stay away from this company if you value your time and money. "

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1/5

posted Jul-18-2005

"I placed an order with www.divineo.com on 7/12/05. It was done by "FedEx Express-Overnight" shipping.
I'm thinking the order will get to my residence around wednesday or the latest thursday or friday. It's now mondy (As we can see) and no "goods" or tracking #. I also sent them 3 emails and my friend had sent them 2 emails. They replied to the first one stating: "They had problems with fedex express system over the weekend( I didn't order over the weekend) and their employees are on vacation.??????? They didn't give any type of status on the order. Just stated they're trying to resolve the issue ASAP. "

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1/5

posted Apr-18-2008

"Below is my original review. Since writting it I realized park of what i ordered is defective (the GBA expansion pack). I have sent several emails and recieved nothing back. DO NOT ORDER FROM DIVINEO.COM If you have any problem your out of luck. Order from one of the many other sites out there that sell the same products. Again, DO NOT ORDER FROM DIVINEO!


*original review*
I ordered the M3 real deal perfect package. This site seemed to have the lowest price. It said it would ship in three days, and two days later it was sent. I went with the cheaper shipping, but regretted it when i discovered it may take up to three weeks to arive. Five days latter the package arived! (I live in NYC so that may have speed things up).
When I opened the package, all of the pieces were lose, i.e. it did not come in a box. Also, there was not installation CD. After a few minutes i found the needed files online (though the install instructions i found were either wrong or just outdated. basically copy the firmware to the sd card and run it).
Anyway, overall i would reccomend them with my advice being if you live far from Quebec take the express shipping.
Oh I did need to email the site with a question and i never recieved an answer. This makes me think that if for some reason there was a problem i may get screwed."

This review was modified by Morphine420 on April 26 2008 04:59:50 PM

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1/5

posted Feb-05-2004

"Avoid this company at all costs as they are completely unreliable and unprofessional. It has been a month and a half since I ordered from them and have not recieved my order or a refund. The US site that is based in Canada has serious problems. Save yourself the headache and worry and just stay away"

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5/5

posted Jun-10-2005

"Very impressed with the service offered at Divineo. The pricing was very competitive, my order was shipped the next day after the order, and customer service was very fast and courteous in fixing a mistake I made in the shipping address. Highly recommended."

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1/5

posted Aug-16-2006

"This was a preorder for a Nintendo DS Lite flash cartridge (a G6 Lite to be specific, and a Passcard 3). Initial release was supposed to be on July 27th, yet as of August 16th they have not even received the stock yet. They kept feeding us delays along the lines of "should be here next week." I asked that they refund the (ridiculously expensive) shipping costs since they are taking so long. They replied that they don't offer free shipping and said that they would cancel my order on August 16th (despite me stating that I did not want to cancel my order). I replied and approved the cancelation and have ordered from another comany.

I would not recommend preordering anything from this website because the stock has to come from their China store and go through customs. Their China store apparently ships relatively quick. Their decision to cancel my order without me asking them to really put me off and has assured that I will never buy anything from them ever again."

This review was modified by adamk on August 16 2006 10:17:33 AM

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1/5

posted Jul-31-2004

"This place is amazing.

I ordered a pre-modded PS2 by COD. While I order during a massive surge in their orders (thanks to the HDLoader product which only divineo officially sells and was a month later declared illegal), I figure that the "This product will ship in 7 days max" really means that it will do just that. It doesn't. After sending 2 emails and only receiving a response entailing

-----------------------
we do not send ps2 by cod..
you didn't got my cancellation email?

please re-order using paypal..
-----------------------

I figure this place is a rip-off and a scam. I've documented my whole thing at http://36echo.com/jb4gdi/divineo for viewing pleasure.

I'd never recommend this site to anyone. Horrible customer service, false advertising, the list goes on.

Horrible experience. Glad I ordered COD or I'm sure my card would be charged and I'd have nothing."

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5/5

posted Dec-12-2005

"Purchased from this seller before reading the reviews. I was a little worried, but I had no troubles. Item arrived on time and in good shape. When I had questions for support on the order they got back to me in under 12 hours.

Overall I had a great transaction and have just ordered another chip from them. "

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5/5

posted Jul-28-2008

"I was really, extremely, satisfied with Divineo. I Placed my order on late Sat July 19, my order was approved on Monday July 21st, Package was shiped on Wednesday July 23rd (Tracking # received) and finaly, a Canada Post employee promptly delivered my package at 10:45 AM on Friday July 25th. The whole process took a week and the product I ordered (CycloDS Evolution) was nicely packaged and came with the tin can. Lots of ppl said that the tin can didnt come when you order from Divineo, I guess they were lying. Also, thoughout the entire process, the anwsered every question that I had, even the n00b ones. I dont see what people mean by the lack of communication. In all, I will defenatly shop there in the future."

This review was modified by 724233 on July 29 2008 01:43:39 PM

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1/5

posted Jun-22-2004

"Simply the worst experience I have ever had with an online store. Non-existent customer service, lies about stock status, shipping speed. My credit card was charged but no order shipped, no refund given, no explanation. Had to dispute the charge and report them to Internet Fraud."

This review was modified by Dooms247 on July 03 2004 12:44:32 AM

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