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"Don't ever order from this place. I ordered 3 items, and after I did, I got an email telling me that 2 were back ordered. they said it would probably take 2 weeks for the items to come in. Meanwhile, the other piece I ordered never shipped. I guess they wanted to ship all of it at the same time to save some money. Well, I waited 2 weeks and finally emailed them after 3 weeks of no update from them. They said they expect a new shipment in another 3 weeks. So I waited. After 3.5 weeks I emailed again. This time they said I would have to wait another extra month. Forget that, just ship me the piece that's in stock...wait, you sold out of it and now I have to go buy all three pieces somewhere else? How could you sell something that I have already purchased? Do yourself a favor and avoid this website like the plague. In my opinion, these people should not be in business. You cannot treat your customers like this and expect to survive, especially in this economy. I'm actually a little surprised they refunded my money. "
This review was modified by trenticus on December 07 2012 07:36:57 PM
"Item was out of stock yet it appeared as available on their website and they never contacted to tell me. I had to email them and ask why my order still hadn't shipped. Then I went back to their site and it was still listed as available."
"I will not use this company again. I purchased an item, then received email that it was backordered and would take 2 weeks. I wait 2 weeks - no word and no item. Checked website - you could still purchase the item even though it is not in stock, and no warning is given that it is out of stock - bad business in my book. I called the company. They answered fast, told me it would be 3 more weeks to come in. They cancelled the order, but the lady on the phone was defensive and snarky when I politely offered feedback about their selling items they don't have in stock."
This review was modified by cjfarrell on August 22 2012 07:47:21 AM
"Complete disaster of an experience. Received a request for a review after they had fulfilled the order after a month. No communication about the delay of arrival of items. I would not recommend to anyone."
"I found Distinctive Decor's website to be very user friendly and they have great prices. I recently purchased the Tovolo kitchen tongs as a birthday gift. Receive pkg very promptly. I will shop here again!"
"I recently ordered the Double Millennia Dove Bird Figurine for my wife. I work in Afghanistan, so it is great to be able to order items from a dependable company. The figurine is very beautiful, according to my wife and it has made a great edition to the home decor. It is is well made and colorful. Needless to say my wife loves it."
This review was modified by rtolb2001 on April 19 2012 08:59:22 PM
"I ordered 6 sets of tea cups for a recent tea put on for girls and young ladies. The cups were also given to the girls as keepsakes from the event. I was extremely pleased with the product and the girls and ladies were impressed with the quality and price I paid! I was also impressed with the communication I received from Distinctive Decor regarding my order and the shipment. All cups arrived safely and although I didn't pay for expedited shipment, they arrived very quickly. I will definitely use this company again, and one of my guests now plans to place an order. Well done, Distinctive Decor!"
"My experience with Distinctive Decor was excellent! I received my order very quickly, and the owner promptly and pleasantly answered some questions I had after my order arrived. I will definitely order from him again."
"very beautiful dish but i paid extra for gift wrapping and a message... there are no message so someone else was able to take the credit for my gift....(sad face)"
"I've been ordering from Distinctive Decor on and off for several years, and have always had a good experience. They have a really wide range of teaware and accessories, the quality is excellent, and the shipping is prompt and reasonable. I would order again and recommend to my friends. Thanks very much!"
"Don't ever order from this place. I ordered 3 items, and after I did, I got an email telling me that 2 were back ordered. they said it would probably take 2 weeks for the items to come in. Meanwhile, the other piece I ordered never shipped. I guess they wanted to ship all of it at the same time to save some money. Well, I waited 2 weeks and finally emailed them after 3 weeks of no update from them. They said they expect a new shipment in another 3 weeks. So I waited. After 3.5 weeks I emailed again. This time they said I would have to wait another extra month. Forget that, just ship me the piece that's in stock...wait, you sold out of it and now I have to go buy all three pieces somewhere else? How could you sell something that I have already purchased? Do yourself a favor and avoid this website like the plague. In my opinion, these people should not be in business. You cannot treat your customers like this and expect to survive, especially in this economy. I'm actually a little surprised they refunded my money. "