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"I agree....DO NOT SHOP AT DISNEYSTORE.COM!!!! I'm very frustrated with them as they have messed up my order AGAIN, AND AGAIN, AND AGAIN!!!!! NEVER AGAIN! This is the 2nd shipment they messed up for me. Should've learned from the first one, but UNFORTUNATELY the kiddo really likes Disney stuff. This time, they had to have me call to verify my order (3 way call with cc co.). Then they cut off the suite number of my address from the shipping label, then after a long time couldn't locate my shipment they decided to send me replacement. On top of not shipping the 3 items that are out of stock, they AGAIN messed up by not including my suite number AT ALL this time. After asking them about it, they said they'd contacted UPS to correct it but that I might be charge $14.95 by UPS! Excuse me???? After messing up then ask me to pay for their mistake??? I THINK NOT! Then they didn't mention anything about refunding my money for the 3 items NOT SHIPPED!!! I had to call them OVER AND OVER AND OVER.Then after filling out the customer satisfaction survey with my HORRIBLE experience, they asked me to call to make my day "magical". Guess what? I wasted my time....I called and my day was NOT MADE MAGICAL. I'm VERY ANGRY WITH THEM!!! I'm serious.....SO ANGRY THAT I COULDN'T DO ANYTHING ELSE UNTIL I CALL THEM TO GET IT SORTED OUT!!!!!!!IT'S SO NOT WORTH IT!!! "
"Wow so many bad reviews! Well my experience was awesome.....I ordered 9 items from the Disney online store for my sons bday, I placed my order 7-31-13 and it arrived 8-6-13. Not only did my order arrive on time, I also was able to use 2 coupons I found online, 1 was for free shipping on 75$ or more an the other was for 15$ off of 100$ purchase, so I received 100$ worth of stuff for 85$ and free shipping **amazing***Everything was just as pictured on website and worked properly.....oh and super cheap, Walmart had higher prices on some of the same items I ordered from the Disney online store! I give it 5 stars and so does my very satisfied little boy :) "
"Don't shop disney store online...orders take 2-3 weeks to ship. They cannot be expedited or even cancelled once the order is process. Horrible customer service."
"I live in New Zealand and did online shopping with Disney Store. The total cost of my shopping with freight charges was converted in NZ dollars. To my understanding that is the amount that I was looking to pay. I did my payment by credit card and few days later when I looked at my bank transactions for credit card, the amount taken was more. I enquired with the bank and bank did not make an error but it seems the total amount of my purchase in nz dollars was actually taken as US dollars and again converted to nz dollars, thereby I was charged more ( double conversion).I raised this with Disney store via email. They denied overcharging me wanting proof. I then sent a copy of my bank transactions that actually showed the total money taken out.Everytime I emailed wanting to follow up. I got same response but from different person.They asked me to call to discuss.. unbelievable- more money in phone bills. I just gave up. They couldnt admit their error despite of sending them proof.I received my order within a week - that was good but overall I'm so dis-satisfied that they overcharged me and didnt believe me. That was the first and last time I did shopping with disney store. If you are shopping online-- be very very careful !"
"EMPLOYEES TURN THEIR HEADS WHEN CHILD ABUSE/NEGLECT OCCURED IN THE STORE!!! I will NEVER shop in another Disney store again. Long story short, there was a child screaming at the top of her lungs around the corner of where I was standing (common in a childrens store filled with small kids). It wasnt until I went to the checkout that I saw what was happening. There was a lady that ran up to the little girl and thats when I realized what was going on. An older girl (sister to the girl that was screaming) was hitting her younger sister that was in the stroller. The girls arm was red and raw from where her sister was hitting her and it looked like her grandmother was completely oblivious to what was happening. I had at that point realized that the lady that ran up to the girl stopped her from hitting her sister, yet even after that the girl continued to hit her sister in the stroller (which is then when I witnessed the hitting). This next part shocked me to no end. When the grandmother turned around, I told her what was happening and why the girl in the stroller was crying. She then laughed at me and I told her I didn't think it was funny. She became completely belligerent and told me it was none of my business and I should mind my own business. Not even looking to see if the girl in the stroller was ok (which she was still screaming with a bloody red arm). This lady was more concerned about me minding my own business rather than caring enough to check on the little girl that she even took the time to folllw me out of the store and yell at me some more even though I was two stores down in the mall while the ENTIRE time this poor child was screaming in her stroller. Mind you that this was now several minutes after (yet she wouldn't leave the Disney Store even though it appeared she was finished purchasing her stuff as this all happened at the checkout counter where she was too busy fiddling around with her purchase to realize what was going on.). Not one single employee said a word even though they had clearly seen the same thing I had. All it would have taken was for tbe woman to disipline the child that was hitting (telling her to stop, time out, whatever...just as long as the child would have stopped hitting her sister!) If this kind of abuse to a child is tolerated in a public place and the employees turn their heads the other way, then I and everyone I know will NOT be shopping at that store any longer."
"Yikes...there are a lot of bad reviews for the Disney Store website :( I had a good experience though. I bought a shirt from them and I didn't really pay attention to how long it took so I can't say whether it was slow or not. I didn't like the way the shirt fit me and kinda hung onto it for a while thinking it would grow on me but it didn't. I brought it to the Disney store to try to return it much later, figuring it would be too late to return it, but they accepted it and I got a full refund. Though I didn't keep the item, I was satisfied with the shipping, the price, and returning the item. Their website kinda sucked though; it was very hard to navigate and kept going to what looked like an entirely different website. I kept having to press the back button. I don't know what that was all about."
"Horrible return policy. False advertisement on sizes(Not true to size specified on site). I ordered my baby a bathing suit that ended up being too small. Sent it back for and exchange with the form provided in order. I also emailed and was re-assured I would NOT be charged for the exhange to be shipped back to me. I went ahead and shipped the item back to Disney. Only for them to later after receiving the return they only credit back your credit card. So basicaly I have to re-order the item and of course pay for shipping again. That's how they get you people. They just straight up lied to me and ripped me off. I paid with a gift card. They claimed they sent me another gift card to use. I never got it. BUYER BEWARE!"
"Ordered the majority of my daughter's Christmas presents online. Called to verify delivery date...assured they would be here by Christmas. Wrong!! UPS confirmed delivery for the 27th. They said Disney could change the shipping method to assure Christmas delivery. Disney said they couldn't/wouldn't, stopped my order and sent me my money on a Disney gift card that I have to drive an hour to use. Yay."
"Placed an order for some personalized gifts and used PayPal for payment. Order showed up on PayPal but not Disney Store. After 3 days I called and asked for order status but the order was totally missing in action. Some sort of system disconnect. The CSR was incredibly nice and allowed me to buy the same items at the original price, but one item was of course out-of-stock.Personalization took awhile (placed 2nd order 11/07/2012, shipped 11/20/2012), but there was a big sale on personlization so I assume there was a backlog. Shipping was decent, UPS Ground.This one wasn't the best experience, but overall OK. Not my first Disney Store order and definitely not my last. Most other times have been better but with slower shipping."
"Disney Store shipping has been my worst experience. I paid second day ($25) delivery since I need the dress for my daughter 7 YRS birthday. I called every day customer service and every time they tell me, it will be on time. It has been 14 days already and the item has not arrived. You can imagine my daughter sadness. I never has experience a service like that. This is my first time and last time buying in Disney Store."
"Ordered on March 10, 2012, Never received order. Policy stated allow 2 weeks. It is now over 3 weeks. Customer srvice is rude and not helpful. Can not supply any information on order, even though they charged my account for it."
"I'm even more annoyed at the (lack of) service I got from Disney's online store now that I see extremely slow shipping is pretty much the norm. I ordered a gift for my friend a little more than a week before his birthday on a Saturday. By Wednesday when I still hadn't gotten a shipping notification I called CS and was on hold for 15 minutes before I had to give up waiting because I had to go to class, so instead I sent an email asking to completely cancel my order and 4 hours later had received no response.I called CS again and told them I wanted to order cancelled immediately but was told they could only REQUEST to cancel it and it was not guaranteed. If I returned the item I could be refunded the price of the item but THEY WOULDN'T REFUND THE SHIPPING. I told them in that case I would literally be giving them money for nothing and demanded that they cancel the order.I had to be transferred to the supervisor who then had to get in contact with the distribution center to ensure that my order would be cancelled. I was getting really annoyed how when I said what upset me so much was that the confirmation email I had received said it would ship "within 2 days" but they were acting like I was being unreasonable for being upset that after 3 business days I had received no notification. The supervisor claimed they had a "huge delay on shipping" but that my gift would still have arrived 7-9 calendar days after my order and it says that on the website. She said that the estimated date of arrival had I not cancelled the order would have been March 8. I ordered it February 25. That is not "7-9 calendar days" but she would not listen to me.I absolutely refused to accept a gift card from them and let them know I would never be using the online Disney store again. For comparison, at the very same time I placed this order I ordered a pair of shoes from a shoe retailer. They arrived while I was on the phone arguing with this customer service rep about why my Disney order had not even shipped yet."
"HORRIBLE HORRIBLE HORRIBLE. I placed my order and based on their 8-10 business day shipping policy, should have received it in time for my son's birthday party. When the order still had not shipped 6 business days after I placed my order, I became concerned and called them. Long story short, I called FOUR times, spoke with FOUR reps and ONE supervisor over the past 5 days . All were completely unhelpful and rude. They all kept trying to tell me that it would ship soon and that it was still within the time frame and that there was just nothing they could do. I don't know what calendar they're using at Disney, but that was just flat out wrong. There was no way I was getting my order on time with standard shipping. I finally got them to begrudgingly upgrade it to 2 day shipping for free to ensure I get it before the party. Unfortunately, even that won't help now. They didn't ship it today again and if they ship it tomorrow, they will need to overnight it to make sure I get it in time. It is exhausted fighting them every step of the way just to make sure I get my order on time and practically beg them to do their job. It's disgusting how they treat their customers."
"Ordered on 10/21 with express 3 day shipping to make it by Halloween. Items did not ship until today, the 28th, and when I called they stated that they have "NO IDEA" when my order will arrive. I was given a repeated "I don't know" on the phone, and the woman was extremely rude on top of it. I was told I should have ordered sooner or checked their shipping policies before submitting an order. I will never use this site again."
"please do yourself a favor and do not use this site. this was the worst online shopping experience for me! they will BS you, won't tell you if something you paid for is OOS and it will take forever to get your things. I placed my order on 10/03/2011. After a week waiting, I asked them to provide tracking# - after 5 emails and 4 days later, I still did not get the clear answer whether my order was shipped or not. after 15 days i finally got the package and the email that 3 out 6 things are OOS. On top of that it was not my order! so now i have to spend my time again to ship it back to them and chase them again to ship the things i actually ordered.Have a magical day, Disney Store. Hope to never see you again!"
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