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Full Rating Profile
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    • option not available Visa / Mastercard
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    • option not available Discover
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    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.71/10 2.71/10
    Chance of future purchase: Rating 2.50/10 2.50/10
    Shipping & packaging: Rating 2.08/10 2.08/10
    Customer service: Rating 1.14/10 1.14/10
    Return/Replacement policy: Rating 1.88/10 1.88/10

67 Customer Reviews

Rating 2/10
1/5
modified review posted

"I ordered a gift for my sister for Christmas. When I looked at my checking account, I saw that they had charged me twice for the item. When I contacted them I was told that the 1st charge was just an "authorization" charge to make sure I had the money in my account, and the 2nd charge was payment for the item. They then told me it would take 7-10 business days for the authorization charge to drop off my checking account. So for 7-10 days, they are holding an extra $26 hostage. This is ridiculous and I don't understand how this can be legal. Charge me twice for an item and then wont give me my money back for 2 weeks. I'm NEVER shopping here again. "



Rating 10/10
5/5
modified review posted

"great service! awesome prices and many things to choose from"

modified review This review was modified by natalie.ortega on November 09 2014 10:18:57 PM

Rating 2/10
1/5
modified review posted

"This company is a disgrace! I bought my daughter's Halloween costume at the Saugus, MA store on Oct. 2, 2014. After purchase she asked to buy another costume and wasn't sure which one she wanted to wear until Halloween. She decided to wear the second one and today 37 days later I tried to return the first costume WITH A RECEIPT.

I was informed that my receipt was "void" and that they would not honor the price I paid ($50.88). They would only reimburse me the last selling price which was 50% less than what I paid for it. I told them that the value I paid should be honored as I had the receipt and I was never informed of this policy. They pointed out that it was on the counter by the cash register. It old them like gift certificates retain their value for years, my receipt should retain the same value!

I have NEVER heard of such a practice. I have returned stuff with and without receipts 30, 60, 90 days later at various stores and have NEVER encountered a situation where my receipt was void or the value I paid was reduced. I spoke to TWO managers at the store who defended this practice and told me it was perfectly legal.

To me this is sleazy. They are making a profit off of people who are just too busy or a toddler who's too indecisive to have a product returned within the time frame. I would be happy to take a merchandise credit but I want it for the full amount of want I paid. What did they do to earn that money that they are taking from me? Nothing! IF you are going to be so strict especially with seasonal items make sure you COMMUNICATE it to people.

I think this is a timely topic as many families are probably out Christmas shopping and like me have absolutely no idea that this is their practice. It was not communicated to me at all when I purchased the costume. And when others go to return Christmas merchandise, as people often do, they too will be swindled. Will never shop here again and I have let all my family and friends know.

Disney - don't you have enough money???? Change your policy and make it fair to working families.
"


Rating 2/10
1/5
modified review posted

"I was so excited for the first time they have accept order from Sydney, Australia. I am now very disappointed with them.

When I tried to placed the order with Disney store yesterday and having problem with them not accepting my PayPal account. Have sent an email to Guest Customer Service and no one got back to me.
And now the "Rapunzel" Precious Moments doll that I wanted to order for my niece it now "Sold Out".

Disney is large corporation and I thought in this Modern IT Age they should have much better e-commerce website and wonderful customer service. This is my first experience with them and will be my last. Other online store and e-bay store a much much better service than Disney.
"


Rating 2/10
1/5
modified review posted

"Don't bother with Disney store .
I ordered an elsa costume and they took the money but lost the order.By the time I took a case against them through Paypal the costume was out of stock.They were hopless .Not really an apology but there emails were full of Magically yours .Not magically yours at all a shambolic mess.My grandaughter is gutted.
"

modified review This review was modified by mousymary on November 03 2014 10:24:11 AM

Rating 2/10
1/5
modified review posted

"I was extremely disappointed with the Disney Store! I ordered a shirt online as a birthday gift. I was told that it would take 4-6 weeks which would have been plenty of time before the birthday. It took nearly 8 weeks before I received the shirt and had to give it to my family member after their birthday had passed. I called them after the 6 weeks had passed and they told me they didn't know when I would get my order. Two days later I was finally told that it shipped and it took another week before I received it. I expect way more from a company like Disney. If you want something for Christmas order it in September to make sure it is on time."

modified review This review was modified by JoeB97 on November 02 2014 03:34:48 PM

Rating 2/10
1/5
modified review posted

"Yet again Disneystore.com is a disgrace to the Disney name. Once again I order items, am even told they have shipped only to find out a full week/YES SEVEN DAYS! later that three of the items are permanently out of stock. Not sure how these folks stay in business but the reviews here certainly reflect my experiences. Done. Soiled the good name of Disney for our family. Fool me once shame on you...this one is on me and I am done. Spreading the word this is consistently the way Disneystore.com does business over the last few years. Save your time, money and energy. Cannot be counted on."

modified review This review was modified by FedUPAsWell on October 28 2014 07:13:32 PM

Rating 2/10
1/5
modified review posted

"I ordered a gift card to be shipped to my niece for her birthday because she and her family were taking a trip to Disney World. I placed my order 9 days prior to their departure, thinking that was enough time. I submitted my order on a Tuesday and when I called customer service on that Friday, they said it was still being processed. I then tried to cancel my order on the spot because I knew it would never make it on time. The woman said she canceled it, but the next morning I got an email confirming that the order was shipped. I DO NOT RECOMMEND ORDERING FROM THIS WEBSITE! They obviously have a lot of kinks to work out in their supply chain, and are completely unreliable. I have never been so frustrated with a company. They've just lost a promising customer."

modified review This review was modified by Emichalak on October 25 2014 03:08:24 PM

Rating 10/10
5/5
modified review posted

"the store is always clean, the employees are always so nice to the shoppers always have a big smile on there faces. I love to shop there for my grandkids. "


Rating 2/10
1/5
modified review posted

"After visiting Disney World we thought it would be easier to purchase from the DisneyStore.com and ship to home rather than carrying back gifts. Although the confirmation email stated 2 days to ship it took over a week just to package and ship let alone travel. Called guest services twice and felt like I was dealing with the government. Will not use this ecommerce site again."

modified review This review was modified by Peter123456789 on October 10 2014 06:43:02 PM

Rating 8/10
4/5
modified review posted

"My kids always have a great experience at the Disneystore. "

modified review This review was modified by Franceli on October 06 2014 12:12:56 PM

Rating 2/10
1/5
modified review posted

"The Disney Store is pathetic. If you order something and want to wait a week or more for an a item ship? Than this is the store for you. You think with today's day and age, you could process orders a little faster than that. As a e-commerce store this has to be one of the worse experiences with an online vendor.

I ordered form them before in the past, and will definitely not order from them in the future. Amazon, Newegg, Walmart, and etc can process orders rather efficiently. But a billion dollar corporation such as Disney cant seem to get it straight.

Customer service is nice, but they cant do anything for you. Cancel an order? Nope it's been in our fulfillment center a week we cant guarantee it? HUH? Magically the 2 0f the 3 items I ordered went out of stock 5 days after the order placement.

Dont disappoint your children! Save time, save money, order elsewhere until Disney hires some personnel to run the e-commerce operations better.
"


Rating 2/10
1/5
modified review posted

"So Disappointed... Placed an order by phone for costume and other items 7 days had passed order still wasn't shipped... Thank goodness I called to find out items that were available when I placed the order are all of sudden sold out... Mind you placed order with person not on line.. "


Rating 8/10
4/5
modified review posted

"We enjoyed the workers at the store they were very help full and new a lot about the priness names and were ready to help when we needed help."


Rating 2/10
1/5
modified review posted

"Would never EVER buy from this store again! Their a rip off and if you buy a costume in the wrong size YOU have to pay shipping cost to ship it back. Even though I spent over 100.00 on costumes. I received an email to call them about it. What good that did. Basically told me it was my fault so I need to pay the shipping cost. Bottom line I would never buy from this website again."

modified review This review was modified by kortneiveta on September 22 2014 07:45:53 AM

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