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"Terrible experience. Bought something on Dec 13th, shipped on the 16th with estimated arrival on the 22nd now. My wife bought something similar on the 15th and arrived on the 20th with free shipping. Not only will I not have my gifts for coworkers before xmas, but I also received rude attitude from customer support. Not shopping here again. "
They selling products that out of stock and I caught them lying to me.
"Don't buy from disneystore.com.I never received mine order. Moreover, UPS hasn't received the package from them. That's what I saw for about 2 weeks: "Memphis, TN, United States 11/14/2016 5:00 A.M. Your package was not received at the UPS facility as originally scheduled. This may cause a delay."Really, really bad experience with their " Guest Service".I'm still waiting for the refund.DON'T BUY FROM THEM! "
so much for a 'Magical' two ur olds birthday!! Broke, angry and present-less thanks to Disney.com!!!
"I attempted to purchase a mickey mouse clubhouse deluxe playset from Disneystore.com last Tuesday. I figured after years of buying the fake stuff off eBay with questionable results, I'd go legit and order directly. I Filled in my details, agreed to $66 international shipping (for a $50 playset!!). I entered my card details and thought 'too easy!!' .. Then I got an error.. 'The address entered doesn't match the billing address your card issuer has on file. Please check the details and resubmit'.So I checked them again. Hit submit.Same error. So I called my bank and they confirmed everything was correct, so I hit submit again. Same damn error again!!!At this point I checked my bank account and guess what?? Despite their system not even ACCEPTING MY ORDER.. They CHARGED ME AN AUTHORISATION CHARGE FOR IT!!!! To the tune of $148.00 AU!!!!!! Not only once, BUT THREE DAMN TIMES!!!!So now I'm down $480.00 au WITH NO ORDER NUMBER OR BIRTHDAY PRESENT FOR MY DAUGHTER!!!I emailed them with screen shots explaining step by step what happened. Contacted my bank and attempted to find out how I could have the funds released AS I HADNT SUCCESSFULLY ORDERED A DAMN THING!!!Disney store responded in an entirely unemotional, un 'magical ' way pointing me to a clause (that couldn't be found in actual writing ON their site mind you! I read the small print! It says 'your card will not be charged until your order ships'!!) that supposedly discloses they will make an authorisation charge ONCE AN ORDER IS PLACED.. Which is fine, IF YOU ACTUALLY ARE ABLE TO PLACE A DAMN ORDER!! I wasn't. No order number. No receipt/ct even READ my initial emails, I finally called.. From Australia.. & spoke to 'elisha'. She searched my emails and apparently forwarded them to a 'billing manager ' who would be in touch and write an email to my bank to release the pending charges for and item I couldn't even successfully order!So I waited.Now four days later I'm still yet to hear a damn thing from anyone at Disney store. My daughters birthday was on Saturday (it's Monday night) and we stayed home and did nothing as ALL MY MONEY WAS STOLEN BY DISNEY!! Try to explain that to a two year old?! I fully expect at this point to have to chase them for this, which I absolutely will. However I cannot express enough how angry, frustrated & 'non f&$@?!% magical ' I'm feeling over this entire experience!! Disney store are nothing short of THIEVES that charge you for orders YOU DIDNT EVEN MAKE!! Then turn on the two yr old attitude of 'block and denial' when u attempt to sort it out!Never again will I deal with Disney & in fact, I'm more than happy to support fake non licensed eBay sellers from this point purely because DISNEY HAS NO CONCEPT OF CUSTOMER SERVICE!!! At least the fake sellers treat their customers with respect. DISNEY STORE YOU ****!!!! "
"I am NEVER buying from Disney Store again. Double authorizations that they say fall off automatically, but they've been paid by one authorization, and now am awaiting the other to "fall off". What a bunch of crooks! The bank can't take it off, probably because they benefit from this, and Disney doesn't bother to take steps once they place an additional authorizations to release the first one. There really should be a law against this practice."
"Ordered goods online with a promise of 5 day delivery. 13 days later no sign of the goods and in response to my telephone call was told an 'escalation' request would be forwarded to the warehouse. No further explanation. What a joke!"
"Great fun with my 3y/o grandson marveling at evetything. But have yo admit I have fun when I go myself. "
"Wow some of the reviews here sound horrid. I order from them quite frequently for our non-profit. They ship fast, but they don't pad their boxes well like Amazon, Fat Brain Toys or Woozy Moo. Something always comes damaged. Annoying. "
"Worst customer service. "Have a magical day"???? Seriously? They messed up my order when I bought 26 personalized items for my group. They forgot to include 5 of them.... then I had to redesign the items, call 5 times over a period of two days to get this dealt this. They were supposed to be a nice item for our group to travel with (luggage tags) - but now five of my 9 year old group members won't get theirs (I had them shipped to our hotel in Disney World for their flight back at least?)They gave nothing to us to reimburse us for the trouble and time- and barely an apology! "
"I have purchased few items from their website for my little one, and they arrived quickly enough. However, when I attempted to return some of them, I realized that I do not have a prepaid UPS shipping label enclosed. So, I send an email to the customer service explaining situation, and their respond was outstanding. Quoting from email: "The DisneyStore.com only send prepaid return labels when its an opportunity on our end...". Insanely ridiculous customer service, when their website says otherwise. I would not recommend to order from DisneyStore.com never ever!!!"
"I found what I wanted online, but kinda needed it for my kid right away. I called disney store, they had at the store. I went over bought it and had no issues."
"Put in two large orders in February. Both orders were screwed up. They took days to ship, shipped partial orders, and instead of 3 charges to my card, I was billed more than double, with 6 separate charges. I still don't have the merchandise"
"I will never buy from the Disney online site again. I placed an order on Dec.31 and as of Feb. 4th I have not received it."
"Our Disney store in Fayetteville NC store number 00564 is a great store and the workers make it magical! I hate that the store is closing and there is not another replacing it in the same town. We are a military community and we love our Disney store! "
"I very like to shop at Disney store and I like Disney store's product and services."
"Worst store online. Dont order here. They charged me for items i didnt received and never notify me that the item was out of stock. The item was for Christmas and today I received nothing. Even worst i have nothing to give for Christmas. they could of atleast emailed me to look somewhere else. Also no one answers your call at guest service and mail box is full. Unbelievable! They dont deserve that one star im force to choose."