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RatingsRating
Full Rating Profile

54 Customer Reviews

Rating 8/10
4/5
modified review posted

"We enjoyed the workers at the store they were very help full and new a lot about the priness names and were ready to help when we needed help."



Rating 2/10
1/5
modified review posted

"Would never EVER buy from this store again! Their a rip off and if you buy a costume in the wrong size YOU have to pay shipping cost to ship it back. Even though I spent over 100.00 on costumes. I received an email to call them about it. What good that did. Basically told me it was my fault so I need to pay the shipping cost. Bottom line I would never buy from this website again."

modified review This review was modified by kortneiveta on September 22 2014 07:45:53 AM

Rating 2/10
1/5
modified review posted

"I ordered 30 of the same item as gifts. I received an email saying that 6 had shipped. Contacted guest services and was told that they were out of stock - had I been told ahead of time I would have cancelled the order as 6 are of little use. Despite this, decided to go ahead and keep the 6. To add insult to injury, UPS wanted me to pay $14 brokerage fee as Disney had marked the package with the original value for all 30 items instead of the actual value of the 6 things inside (worth less than $10 so should not have been subject to brokerage fee). I refused delivery and asked UPS to send them back to sender. I now have a request in for a refund. Let's see what happens. Will never buy off Disney Store online again!"

modified review This review was modified by ceilidhf on May 06 2014 03:34:08 PM

Rating 2/10
1/5
modified review posted

"Ordered a sweatshirt with Olaf from Frozen, first I ordered from Disney Online, received product from zazzel? terrible quality. Took picture. Return denied, they said the letters are meant to be of varying sizes. I wrote back, I understand that but the printed quality is horrible, looks unprofessional. After many emails they said they would accept a one time only return. What happened to we want to make you happy and product is guaranteed? Then they said they would not refund any shipping, so I'm out $15.00 plus now my Grand daughter does not have a birthday present."


Rating 2/10
1/5
modified review posted

"Horrible experience. I ordered some Minnie slippers. Within two weeks, her head came off. They were good about sending out another pair. Within two weeks the head came off again! I did not want to try again. They would not do a refund because it was past 30 days. So, they gave me a credit to use on their site. Which at this point I do not want. So, I posted the experience on their Facebook page. It was taken down in just a few minutes. I got an email to contact customer service. All they said was "sorry for the inconvenience." Probably won't use Disney.com again."

modified review This review was modified by RivaJean on February 27 2014 01:18:39 PM

Rating 2/10
1/5
modified review posted

"SLOW SHIPPING! Did not ship for 7 business days. Did NOT recieve merchandise in 5-7 days as promised. Now items that were ordered in time for valentenies according to there website will not arrive until 2 business day after Valentines day. Customer service was rude and just doesn't care. The Disney Store has turned into a joke. NOTHING MAGICAL HERE!!"


Rating 2/10
1/5
modified review posted

"its bad I ordered 2 December 2013 and they are quick to take payment not very quick to send the stuff and ignore all my emails I cant hear very well so cant phone them I am still waiting for my stuff "

modified review This review was modified by anya11 on January 08 2014 12:25:36 AM

Rating 2/10
1/5
modified review posted

"Expect problems when using gift cards and rewards cards at Disney.com

1. When you enter your rewards card or gift card on the Disney.com web page you are only allowed to enter one card. To enter a second card, you have to call a number.
2. When you enter a gift card or reward card the disneystore.com web page does not tell you how much your gift card deducted from your order. You need to track that and make sure your Credit Card is charged the correct amount.
3. If you have a disney credit card beware. You are only allowed one reward card per order on the Disneystore.com. However they dont tell you this anywhere.

Disney web page would be great if it were 2005. Disney recently updated the Its a small world ride in Florida, maybe they should also update the Disneystore web page. I think they were built in the same year.
"

modified review This review was modified by BigdaddyMcfarland on January 07 2014 05:58:49 PM

Rating 2/10
1/5
modified review posted

"I've always been a huge Disney fan...so this review is difficult to write... I ordered a couple of items from their online store on 12/10/13. These items were to be Christmas gifts. I received their initial e-mail thanking me for my order and then didn't receive any other e-mails. Ten days later, I checked my order status online..."Cancelled". Wondering why it was canceled and why I wasn't notified, I called customer service. The service rep stated that the day after my purchase, they received an e-mail from me to cancel the order and the next day they sent an e-mail back confirming that the order was cancelled. The problem is that I never sent an e-mail to cancel the order...and nobody else has access to my e-mail account. I told them this and I was basically politely called a "liar" (not that this word was used, but definitely implied in the typical Disney cheerful voice). After talking to the service rep, I sent an e-mail and was basically told the same thing. I kept being told that I cancelled the order...even though I told them that I didn't. They were unable to share with me any of the e-mail communications that they kept referring to...and not willing to make up for their mistake in any way. The items are no longer in stock in the sizes I wanted...not that they would get here for Christmas anyway. One of the items was limited in quantity in the size I ordered...my guess is that they ran out of it in that size and cancelled the order themselves. Just highly disappointed...it's a shame that this is Disney. "

modified review This review was modified by ffdan on December 24 2013 10:34:59 AM

Rating 2/10
1/5
modified review posted

"I have been a huge fan of Disney all my life and it unfortunate that I have to write this negative review.

I placed an order for two personalized items (along with other items as well) on 11/10/13. A few days later I received a shipment notification that my items have shipped with a tracking number provided. The order was sent in two shipments (the personalized items sent separately a few days later). I received the nonpersonalized items within a reasonable amount of time, but never got the personalized items. I understand that personalization takes time so I tried not to be impatient. I emailed customer service multiple times and they assured me that my order was on its way and that I would get it by Christmas. December 2, 2013 (almost 1 month after my order was placed) I called customer service and I was told that they could reship one of my products but the other was out of stock and they could give me a gift card. I requested that they replace the out of stock item with another similar item and after 5-10 minutes on hold they informed me that they "found" me the item that was out of stock and they would have it personalized and have both items resent with 2 day shipping. December 6, 2013 I received shipment notification for both of the items with a new tracking number. December 11 I tracked the shipment and it just said that a label had been made, but that the package had not been dropped off (same message as the first lost shipment). I called customer service and they informed me that now BOTH of my items were out of stock and that they could give me a gift card as a refund for my items. After more discussion I was able to get them to agree to refund the money onto my credit card. Only after discussing the situation with a manager was I even able to get the money I paid for shipping on these two objects refunded. While the associate that I chatted with acted sincere and apologetic, a refund does not fully resolve the issue. For a month and a half I was under the impression that my Christmas shopping was finished for my son, but now these are items that I will not be able to replace because I live in a very rural area. By receiving the misleading "shipment notifications" I lost any opportunity I had to get out of town to find him another present.

I do not write reviews often, but I feel like it needs to be done. I understand that losing a shipment once happens sometimes, but twice in a row is simply ridiculous and shows that there is problems with the process they are using. I just want any other potential buyers to beware of the Disney Stores misleading "shipment notifications" (which just means that they made a label for the item and has nothing to do with the item actually making it to a shipping facility). Also, do not trust the individuals that answer the emails. They just tell you to wait until UPS finally updates their systems (even though my package was a month late at the time, they still tried to blame UPS).

Overall I am just very disappointed in the Disney Store and at a loss as to what I will do now to replace the items I thought I was getting my son. Lesson learned- never buy something from the Disney Store Online that you need by a specific date (even if you have a 2 month buffer).
"

modified review This review was modified by ciera_r on December 18 2013 08:38:13 AM

Rating 2/10
1/5
modified review posted

"I placed an order and during my checkout process i received an error message saying that they couldn't verify my credit card details. after 5 minutes the bank called me and asked me if i am shopping online at Disney Store and i confirmed that. then i called the guest services and they asked me to do the checkout again, i did it and the same message appeared so i tried again and the same message appeared although the bank sent me 2 e-mails confirming the authorization of the same amount twice! i called the guest services again and the asked me to send an email which i did, and every time i follow up a different agent replies and apologize for the inconvenience caused but they never try to solve the problem!! I have almot 750$ blocked from my credit card and no one cares from the Disney Store! they think they will never lose their customers because kids loves their stuff but trust me they will lose their reputation one day because of their ignorance and bad customer service. I already convinced my kids that there are many other things that they yould like other than Disney and trust me people i will never ever spend a penny at their store. I am sharing my experience so you wont fall in the same problem."

modified review This review was modified by muneeerz on October 14 2013 08:24:11 PM

Rating 2/10
1/5
modified review posted

"I agree....DO NOT SHOP AT DISNEYSTORE.COM!!!! I'm very frustrated with them as they have messed up my order AGAIN, AND AGAIN, AND AGAIN!!!!! NEVER AGAIN!

This is the 2nd shipment they messed up for me. Should've learned from the first one, but UNFORTUNATELY the kiddo really likes Disney stuff.
This time, they had to have me call to verify my order (3 way call with cc co.). Then they cut off the suite number of my address from the shipping label, then after a long time couldn't locate my shipment they decided to send me replacement. On top of not shipping the 3 items that are out of stock, they AGAIN messed up by not including my suite number AT ALL this time. After asking them about it, they said they'd contacted UPS to correct it but that I might be charge $14.95 by UPS! Excuse me???? After messing up then ask me to pay for their mistake??? I THINK NOT! Then they didn't mention anything about refunding my money for the 3 items NOT SHIPPED!!! I had to call them OVER AND OVER AND OVER.

Then after filling out the customer satisfaction survey with my HORRIBLE experience, they asked me to call to make my day "magical". Guess what? I wasted my time....I called and my day was NOT MADE MAGICAL.
I'm VERY ANGRY WITH THEM!!! I'm serious.....SO ANGRY THAT I COULDN'T DO ANYTHING ELSE UNTIL I CALL THEM TO GET IT SORTED OUT!!!!!!!IT'S SO NOT WORTH IT!!!
"

modified review This review was modified by hanaku77 on September 11 2013 07:59:49 AM

Rating 10/10
5/5
modified review posted

"Wow so many bad reviews! Well my experience was awesome.....I ordered 9 items from the Disney online store for my sons bday, I placed my order 7-31-13 and it arrived 8-6-13. Not only did my order arrive on time, I also was able to use 2 coupons I found online, 1 was for free shipping on 75$ or more an the other was for 15$ off of 100$ purchase, so I received 100$ worth of stuff for 85$ and free shipping **amazing***
Everything was just as pictured on website and worked properly.....oh and super cheap, Walmart had higher prices on some of the same items I ordered from the Disney online store! I give it 5 stars and so does my very satisfied little boy :)
"

modified review This review was modified by Falon on August 06 2013 08:42:18 PM

Rating 2/10
1/5
modified review posted

"Don't shop disney store online...orders take 2-3 weeks to ship. They cannot be expedited or even cancelled once the order is process. Horrible customer service."

modified review This review was modified by Fuzzhead2 on July 26 2013 06:05:51 AM

Rating 2/10
1/5
modified review posted

"I live in New Zealand and did online shopping with Disney Store.
The total cost of my shopping with freight charges was converted in NZ dollars. To my understanding that is the amount that I was looking to pay. I did my payment by credit card and few days later when I looked at my bank transactions for credit card, the amount taken was more. I enquired with the bank and bank did not make an error but it seems the total amount of my purchase in nz dollars was actually taken as US dollars and again converted to nz dollars, thereby I was charged more ( double conversion).
I raised this with Disney store via email. They denied overcharging me wanting proof. I then sent a copy of my bank transactions that actually showed the total money taken out.
Everytime I emailed wanting to follow up. I got same response but from different person.
They asked me to call to discuss.. unbelievable- more money in phone bills. I just gave up. They couldnt admit their error despite of sending them proof.
I received my order within a week - that was good but overall I'm so dis-satisfied that they overcharged me and didnt believe me. That was the first and last time I did shopping with disney store. If you are shopping online-- be very very careful !
"

modified review This review was modified by Shaleshni on June 27 2013 09:47:32 PM

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