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RatingsRating
Full Rating Profile
  • Disney Store
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.06/10 4.06/10
    Chance of future purchase: Rating 3.06/10 3.06/10
    Shipping & packaging: Rating 2.70/10 2.70/10
    Customer service: Rating 2.70/10 2.70/10
    Return/Replacement policy: Rating 4.17/10 4.17/10

81 Customer Reviews

Rating 2/10
1/5
modified review posted

"Put in two large orders in February. Both orders were screwed up. They took days to ship, shipped partial orders, and instead of 3 charges to my card, I was billed more than double, with 6 separate charges. I still don't have the merchandise"

modified review This review was modified by t_bingham8445 on February 22 2015 07:21:54 AM


Rating 2/10
1/5
modified review posted

"I will never buy from the Disney online site again. I placed an order on Dec.31 and as of Feb. 4th I have not received it."


Rating 8/10
4/5
modified review posted

"Our Disney store in Fayetteville NC store number 00564 is a great store and the workers make it magical! I hate that the store is closing and there is not another replacing it in the same town. We are a military community and we love our Disney store! "


Rating 10/10
5/5
modified review posted

"I very like to shop at Disney store and I like Disney store's product and services."

modified review This review was modified by Ele-o-Nora on January 11 2015 10:11:51 PM

Rating 2/10
1/5
modified review posted

"Worst store online. Dont order here. They charged me for items i didnt received and never notify me that the item was out of stock. The item was for Christmas and today I received nothing. Even worst i have nothing to give for Christmas. they could of atleast emailed me to look somewhere else. Also no one answers your call at guest service and mail box is full. Unbelievable! They dont deserve that one star im force to choose."

modified review This review was modified by Miriam1234567890 on December 24 2014 12:35:34 PM

Rating 2/10
1/5
modified review posted

"Ordered a gift card on 12/18/14 and selected 2 day shipping for and extra $15.00 to BE SURE it made it in time for Christmas. On the 23rd, I still hadn't received it. Called customer service who informed me that I hadn't received it because it hasn't even shipped yet. WHAT?!?!?! After listening to the customer service agent try to somehow justify this whole debacle, all the while not be able to tell me when it will ship, I cancelled my order. Never again will I order from Disney Store.com"

modified review This review was modified by 580675 on December 23 2014 12:43:56 PM

Rating 10/10
5/5
modified review posted

"I love the disney store good people and atention"

modified review This review was modified by Maydens on December 14 2014 08:02:17 AM

Rating 2/10
1/5
modified review posted

"Absolutely shocking service - I sent a gift, and 10 business days later, and 3 emails to them. They have shipped only part of the order. Despite several "magical" replies they will not do anything to offer an alternative. So my recipients get a partial gift. I was offered $10, which would barely cover the shipping of an item. I'm not sure if this service is acceptable in the US, but I've never had online service like it in the UK."

modified review This review was modified by Newart on December 14 2014 01:02:52 AM

Rating 2/10
1/5
modified review posted

"Horrible experience ordering online. I ordered 2 personalized books from the website. I ordered them on November 17. I completely understand that they are personalized so they will take a little time to produce. The website said 3-4 weeks. Plenty of time to have by Christmas, I thought. On November 29 I got notice that my card had been charged and my items had shipped and my order was closed. Amazing! I thought. That was quick. So here we are, December 11 and I still haven't received the items. I called to ask for a tracking number or anything to see if it's lost in the mail. They don't have one. They told me I'm within the 3-4 week window so I can't even file a missing item. December 17 will be too late to have these in time for Christmas. I'm not so much upset at the time frame if the items do indeed show up, but it's ridiculous that the item has "shipped" two weeks ago and I STILL don't have it. I'm totally upset and the "magical" people answering the phone can do nothing to help. I will never order from Disney store online again!!"


Rating 2/10
1/5
modified review posted

"I wish I'd known how bad this company was before I ordered. I figured it was disney so they'd be great. Wrong! 7 business days (9 days total) after ordering, I call them up and ask why they haven't shipped my order. The customer service agent tells me they're still within the 7-9 day window to ship the package. Their website says orders will be RECEIVED within 7-9 days - not shipped. So by the time they send it and I actually receive it, it will have taken 3 weeks! That's ridiculous! I'm done with them. "

modified review This review was modified by cdglover13 on December 10 2014 05:22:20 PM

Rating 2/10
1/5
modified review posted

"HORRIBLE CUSTOMER SERVICE @ DISNEY STORE 800 # !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I spoke to 5 "customer service supervisors" who ALL refused to help me out!!!!!!!!!!!!!!!!!!! WORST AND MOST EXPENSIVE EXPERIENCE IN MY LIFE! I paid for 8 orders with 8 different $25 gift cards. Each order had like $1.70 I owed left on total. FINE. I had ENOUGH in my checking acct to cover all of them! BUT DISNEY hides the fact that if you pay with a gift card they will CHARGE YOU AN ADDITIONAL $1.00 FEE per purchase!!!!!!! WHICH BOUNCED my bank account by $234 NOW. AND THEY REFUSE, YES, EACH NASTY COCKY ATTITUDE PERSON I SPOKE TO, there, REFUSED to fix this with my bank. BUYERS BEWARE!!!! DO NOT PURCHASE DISNEY GIFT CARDS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! COMPLETE SCAM!!!!!!!!!!!!!!! EACH PERSON IS EXTREMELY ARROGANT, COCKY, AND UNWILLING TO SATISFY THE CUSTOMER. "


Rating 10/10
5/5
modified review posted

"This store is the best in whole world. The one when the dreams come true. I really recommend you this store for buying all your gifts and Christmas presents"

modified review This review was modified by Perlalala7 on December 03 2014 05:08:00 PM

Rating 2/10
1/5
modified review posted

"NEVER order from this store. I ordered $36.50 worth of merchandise and they charged me twice for my order, stating that one $36.50 charge was an authorization charge. So now I have over $73 blocked out on my card from the Disney Store and they say I have to wait 3-5 business days for the money to be refunded. How can it even be legal to take double the amount I owe from my account???? This interferes with all my other bills and purchases and disney won't do anything to help me and they don't seem to care about this horrible business practice messing up their "guests". I will never order again it simply isn't worth it. What if I didn't have the money in my account? Is Disney going to pay my overdraft fees? I have never experienced such awful service from the Disney company but I am extremely disappointed. "


Rating 10/10
5/5
modified review posted

"I like this store for the quality and prices."

modified review This review was modified by Kettypruss1 on November 27 2014 10:02:58 PM

Rating 2/10
1/5
modified review posted

"I ordered a gift for my sister for Christmas. When I looked at my checking account, I saw that they had charged me twice for the item. When I contacted them I was told that the 1st charge was just an "authorization" charge to make sure I had the money in my account, and the 2nd charge was payment for the item. They then told me it would take 7-10 business days for the authorization charge to drop off my checking account. So for 7-10 days, they are holding an extra $26 hostage. This is ridiculous and I don't understand how this can be legal. Charge me twice for an item and then wont give me my money back for 2 weeks. I'm NEVER shopping here again. "


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