We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×
RatingsRating
Full Rating Profile
  • Discount Tire D
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.50/10 6.50/10
    Chance of future purchase: Rating 4.00/10 4.00/10
    Shipping & packaging: Rating 5.00/10 5.00/10
    Customer service: Rating 4.17/10 4.17/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

60 Customer Reviews

Rating 2/10
1/5

"They have no clue what good customer service is! I purchased 4 tires but they only had two. I waited 2 hours on Saturday to get them put on. They called me at 4 the following Thursday at 4 to say the other 2 finally came in. I was also told when I got there I would be waiting another 1 1/2hours again!! Good customer service would have moved me ahead of the others as they already had my money!! I will never go back here!!! This was in Mesa, AZ at university and Gilbert rd. the worst place ever and I should never had let them talked me into coming back in!!! I had walked out the first time and should have kept going!! The regional manager's # for AZ is 602-996-0201"



Rating 10/10
5/5

"I will never order tires any where else. I bought 4 tires on Thursday at 2 pm. It came with UPS Ground Free shipping and the tires were at my house on Friday afternoon. I bought tires that look good and are very quiet (Nankang brand) all four for less than $300 dollars. A steal! "

This review was modified by ashleighskw on May 18 2015 08:30:34 AM

Rating 2/10
1/5

"Don't return tires! They will refund you at least $200 less the you paid for the tires and claim that the tires you retuned show tread loss. If my tires lost 1/32 tread in the mile to the shop the tire were sh#$t to begin with."

This review was modified by blankraz on April 01 2015 04:39:09 PM

Rating 10/10
5/5

"I ordered 2 tires to be mounted on my chrome Roush rims, one was perfect but the other one had a bunch of scratches that cannot be buffed out, they offered to buy a new rim... very satisfied with the manager at this store they back up there work.... I really recommend Discount Tire to everyone
"


Rating 2/10
1/5

"Had to call because order was on hold, then were told they wouldn't sell the tire because of the car they were being put on. Modified car with new wheels, much research was done before ordering , but hey whatever. Writing a review apparently makes no difference to them because I know see all the negative reviews. I just wish I would have researched this company like I did the tires. Oh well. "

This review was modified by cornwell on February 02 2015 01:37:07 PM

Rating 10/10
5/5

"My Wife's older SUV needed tires, I first tried a different site, online tire that said lowest prices period, I ordered them and 4 days later got a message, not in stock, order next size smaller, again not in stock, order a tire $5 high but in cart it jumped $20, gave up on em. In searching found Discount tire direct good price and free shipping. In fact they were cheaper than the lowest price period site. Thought, oh no, another bate and switch company but put in the order and it went through with out a problem. I quickly received a tracking number and shipping information and the the tires arrived quickly. They were better than the online tire site offered and $10 cheaper. I think this company is for real and I will buy my tires here from no on"


Rating 10/10
5/5

"I purchased a set of Michelin tires from Discount Tire Direct about 4 years ago, with no problems. I was looking for a set of 4 snows last week. Their price for the Hankook tires I was looking for was about 30% lower than other sellers, with free shipping. Too good to be true? I was a little hesitant to buy from them again because of some of the negative reviews posted here at resellerratings.com. I decided to take a chance, and made the purchase this past Thursday, figuring that I had protection from Visa in case there was a problem. I received a very prompt confirmation email on the purchase, but then a couple hours received an email advising that the tires were not in stock at their regular nearest distributor, but that, to avoid delays, they were having the tires shipped directly from the manufacturer's main distributor. Hmm -- was this an orange flag? However, the tires arrived by UPS yesterday -- quicker than I'd expected, just two business days after I placed the order -- in perfect condition. So, I cannot discount other people's negative experiences, but I can say that mine have been very positive so far. "

This review was modified by green mountain lawyer on December 16 2014 10:30:27 AM

Rating 2/10
1/5

"I tried to contact them after receiving notice that my order would be delayed.... I needed an actual estimate of delivery date because I needed the tires now, hence why I ordered them. I gave up after 3 different calls and being on hold for 55 minutes, 32 minutes and 15 minutes.

In all that time not once was I able to speak to a human. I was annoyed buy a repeating recording advertisement for how great they are.
I find it rather hypocritical that the recording mentions that the lowest price isn't what always matters, its the customer service.... Well maybe you should take notes from your recording because this is unacceptable.

I will be canceling the charge with my bank and reporting them to the BBB. This is the worst experience I have ever had purchasing online. I will never recommend this company to anyone!
"

This review was modified by bcbsinica on December 02 2014 04:24:20 PM

Rating 10/10
5/5

"Bought two sets of tires at two different times.
Both order went through 100%, no problems at all.
Shipping was quick and free.
Pricing was the best I could find.

This was one of the best online companies I have ever worked with.

Note: Let them know in the comments that you have already verified that the tires will fit your car, if they are different from
the factory specifications.


"


Rating 2/10
1/5

"Be careful with this company............................ They will charge you for everything. Do not trust them. And be sure you review the bill from them. Because they will not tell you.
Is discount tire good a good value???????? (review is from buying tires from a discount tire store)
"


Rating 10/10
5/5

" I ordered 3 special purpose tires for our trailer from Discounttiredirect.com in Oct '14. The tires arrived sooner than expected; however, they shipped the wrong size. I called their customer service number and the mistake could not have been handled more professionally. They corrected the problem by submitting a new order and immediately shipped replacement tires (while emphasizing the correct tire size), put the charge on their account (not mine), emailed me a UPS pre-paid label to return the other tires. The correct tires arrived within a couple of days. Very satisfied."


Rating 2/10
1/5

"I feel like I have to shear this story with other people, this did not happen every day. All this happen at Discount Tires Store Plano. TX. Brought vehicle in for routine rotate and balance, tech inspect my tires tread, it was half way down so good for service. Two hours late they call me and inform me tree of my tires bad some manufacture defect. I went back to store start asking what problem is but tech no want even talk about my tires he was trying get me to computer and start look for new set of tire. This was kind of strange I ask to show what wrong with my tires. We went to the shop and he show me one off my tire on the flour still on the rim ,and on inside side tire crack all way around , so this was defiantly manufacture defect. This is all fun is started , I was not ready to spend $500-600 for new set tires today, I have two more car at home and I can use this cars till I can save money and pay for new set of tires , but what happen next just shook me , I ask tech to put my tire back and I will buy new tires next time , and I already was late for very important meeting , but tech refuse to put my tire back , he said company policy he cannot install bad tire on the car , ok I told I will bolted tire myself he say no again , ok I ask him to install my spare tire so I can leave store , I have full size spear tire absolutely new , never been use , always in the trunk and I always check air pressure , so he start look at my spear tire and he told me my spear tire expire and he cannot install it on my car. Looks like I run out all options , so I ask him how I can get my own car from you shop and leave , he told me I have two options , first to buy new set of tires and second call for tow track and no other options. This was really bad; I start think to call cops. This was really simple visit for rotation and balance and I end up standing on the street with no car and no way I can get home and do not know what to do. So I decide to pay with my credit card and purchase new set of tires, total was $570. Now what I am thinking about this situation – this was really ripped off sell, I see this like some kind of scam. Tech inspects my car before he took it to the shop, I did not sign any papers, nobody inform me I can end up in like this situation, and no any sign in the store about situations like this, they just put me at the fact – pay for new tire or call tow track . When I got home I decide to call Toyota dealership and ask about my spear tire, they connect me with Toyota adviser and he explain me , they not recommended drive for too long on old spear , but in case of emergency it’s perfectly safe use it and drive like manual said 30-35 mph. I been use discount tire for over 10 years and service 5 cars at this store all the time, but I never see some think like this before, this is like big thanks for my loyalty. My car Toyota Camry 2004 and this all happen at Discount Tire Store 8700 Ohio Dr. Plano TX 75024.Tech name Robert P McCullough."

This review was modified by IgorG on October 27 2014 07:23:42 PM

Rating 2/10
1/5

"I have ordered several tires in the past from Discount Tire Direct with good service. However, this time I ordered a tire they wanted to know what vehicle it was going to installed on. I told them that was not their concern but they insisted which is a change from my previous orders. If they don't like your answers they won't sell you the tire. Now I have to reorder the tire somewhere else and wait a week for my refund. I'm very disappointed and unhappy with these guys. They act like Big Government!"


Rating 2/10
1/5

"I purchased a set of 4 tires, out of which, 3 were manufactured in the same month, while the 4th was one year earlier, and this one looked scratched all over. I waited for about three months to have it mounted. No surprise that the 4th wouldn't balance - guess it could be a return from a previous order. I really hate to deal with a return/exchange of a tire, but I may have to do it. The possible saving isn't worth the hassle. Next time, I will stick to my good old Costco."


Rating 10/10
5/5

"I was attending my aunt's funeral in Pueblo, Colorado, when I had a road hazard incident that irreparably damaged one of my tires. Shortly after I got this car, I took it to Discount Tire for balance and rotation. The car and tires were fairly new so the service person stated they could offer the road hazard warranty. This is the first time I have had to use one. The customer service I received was excellent. They didn't have the tire in stock but was trying to work it out so I could get back to New Mexico as soon as possible. They were about to get me in a different tire in the same size so that I could get back home, then take it to my local DT for a direct replacement. Turns out they found one in Colorado Springs and I was on my way about two and a half hours later with the exact same replacement. Their attitude was positive and very helpful. It was a good experience on an otherwise dreary day."

This review was modified by Gravinaut on December 15 2013 12:56:15 PM

Ratings Calculation Change


Share Discount Tire Direct's store rating

Discount Tire Direct is not a merchant member. If you're this merchant, learn more!

Discount Tire Direct is not a merchant member
Discount Tire Direct does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!

See all Merchant Members »