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RatingsRating
Store InformationStore Info
Full Rating Profile
Discount MugsCoupons
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 12610 NW 115 Ave # 200 Medley, fl
    • Contact: violet@discountmugs.com
    • Phone: 18005691980
    • Customer Support: 18005691980
    • Business Hours: 9am - 6pm M-F
    • Fax: 3055931011

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.06/10 9.06/10
    Chance of future purchase: Rating 9.55/10 9.55/10
    Shipping & packaging: Rating 9.05/10 9.05/10
    Customer service: Rating 9.79/10 9.79/10
    Return/Replacement policy: Rating 9.69/10 9.69/10

1,837 Customer Reviews

Rating 10/10
5/5
modified review posted

"Excelente empresa y sobre todo excelente equipo de soporte para los hispanos, Charly Solana siempre nos da buen servicio asi como Hector Martinez, quien nos ayudo a resolver un impase con nuestra orden en un tiempo record, los felicito ."


Rating 10/10
5/5
modified review posted

"Excellent quality products, great service, deliver as promise and good prices, what more do you want!"


Rating 10/10
5/5
modified review posted

"My sales rep Charlie was extremely helpful and pleasant to deal with. "


Rating 10/10
5/5
modified review posted

"Rafael Escotto did an exceptional job assisting with our mouse pad order. He is everything that customer service should be. I was impressed from the first phone call when I placed the order with him, through the changes we needed to make on our side with the artwork, through my final call with him to get the proof finalized. He even stayed late after his shift one evening to make sure our art got to the proof stage so it could be delivered on time. He should be in charge of training new customer service employees as he epitomizes the type of service we all want to have with any company. Thank you Rafael!"


Rating 10/10
5/5
modified review posted

"I ordered over 500 mugs in different styles and colors. My first order came in with my business name misspelled and different than what I had approved. My complaints where handled quickly and promptly, I couldn't have asked for nicer people to work with. All of the mugs I received have had very poor imprint quality. I will not use them again for any 2 color printing. I will say even though my orders have not been perfect upon arrival the customer service has been amazing and not once did I have any doubt that they were going to help resolve my issues. I will use discount mugs in the future for any thing other than mug printing. "


Rating 10/10
5/5
modified review posted

"Lawanda Dinson was so very helpful in responding to my concerns and correcting our issue. All Customer Service Reps everywhere could learn a lesson from her caring attitude!"


Rating 10/10
5/5
modified review posted

"This is a rating of the customer service that I was given. There was a problem with my order, and the service that I was given was outstanding. I know that mistakes happen, but the way Angelina responded to take care of it was all that I could ask for. Exceptional! Kept me as a customer."


Rating 10/10
5/5
modified review posted

"Lawanda was amazing! She helped me fix an issue efficiently and listened to my concerns! She was awesome. 5 stars for Lawanda Dinson"


Rating 10/10
5/5
modified review posted

"We had an unforeseen issue with some custom mugs we ordered (the colors did not print well on the black background). Laly Serret, our customer rep, took on our complaint and saw the problem, from our point of view. She followed up, went the extra mile and offered solutions, that worked perfectly! This company reprinted the mugs at no charge and they look beautiful! This is NOT some fly-by-night company that does not stand by its work, they did the right thing by us, and we will be ordering more items in the future!"


Rating 10/10
5/5
modified review posted

"Rafael was very helpful, he got my shipping info corrected to get to my event on time and even saved me money in the process. Thanks!"


Rating 10/10
5/5
modified review posted

"Thank you Hector Martinez for helping us with our issue and expediting our order!! What great customer service and an awesome company. "


Rating 10/10
5/5
modified review posted

"Herbert did a great job in taking our very large and tedious order."


Rating 10/10
5/5
modified review posted

"Rafael Escotto was extremely attentive and helpful in my Koozie order. I was impressed with his positive attitude and willingness to answer my questions and put my mind at ease. A great team member for Discount Mugs."


Rating 10/10
5/5
modified review posted

"I worked with Hector Martinez, and he was great! Wonderful customer service. "


Rating 10/10
5/5
modified review posted

"Lawanda was very helpful in my order and took the time to make sure my order was accurate!"


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Discount Mugs is a merchant member
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