We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

RatingsRating
Store InformationStore Info
Full Rating Profile
Discount MugsCoupons
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 12610 NW 115 Ave # 200 Medley, fl
    • Contact: violet@discountmugs.com
    • Phone: 18005691980
    • Customer Support: 18005691980
    • Business Hours: 9am - 6pm M-F
    • Fax: 3055931011

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.08/10 9.08/10
    Chance of future purchase: Rating 9.58/10 9.58/10
    Shipping & packaging: Rating 9.06/10 9.06/10
    Customer service: Rating 9.80/10 9.80/10
    Return/Replacement policy: Rating 9.64/10 9.64/10

1,899 Customer Reviews

Rating 10/10
5/5
modified review posted

"I needed to return an item because of my own poor choice, and Catherine Johnson in their Customer Service office was wonderful. She worked it all out for me at no extra cost to me. I will definitely be buying from them again in the future."


Rating 10/10
5/5
modified review posted

"Excellent, very professional
Re: Rafael Escotto
"


Rating 10/10
5/5
modified review posted

"Maria Giusti is the best sales representative at Discount Mugs! She always returns my calls and emails right away and goes the extra mile for me, as a customer! Yesterday, for example, after ordering, I wanted to cancel part of my order and Maria made sure that I was able to cancel the order and that I was refunded for that portion of my bill. I highly recommend Discount Mugs and always ask for Maria Giusti!!"


Rating 10/10
5/5
modified review posted

"The customer service I received from Discount Mugs, specifically Steve Toro, was excellent. Federal Express lost our shipment and Discount Mugs processed our custom order and over-nighted it to us so that our cups were ready for our event."


Rating 10/10
5/5
modified review posted

"Rafael was super helpful with getting my order rushed to me for an event less than a week away."


Rating 10/10
5/5
modified review posted

"Kelly de la Torre thank you so much for helping me out these last couple of days. Discount Mugs Kelly is wonderful and helpful. Great customer service! I haven't had customer service like this in a long time. "


Rating 8/10
4/5
modified review posted

"We ordered 300 pint glasses from Discount Mugs. When they arrived we were, for the most part, very pleased with the order. We found that some of the glasses were "foggy" or had fingerprints on them that wouldn't come off. I got in touch with Jorge in customer service and from the beginning of the process, I couldn't have been more pleased. He was quick to respond, considerate, and very helpful. We ended up getting a credit on our account for the glasses that were damaged. I would absolutely recommend them!"


Rating 10/10
5/5
modified review posted

"I had actually called to cancel my order since I was not going to receive my order before and event that we are having I spoke to Ann Pierre and she solved the problem quick and will be expecting my order before the event ... Thank you Ann you saved the day!!!"


Rating 10/10
5/5
modified review posted

"My experience with Discount Mugs was very pleasant and professional. Rafael Escotto was super helpful, very friendly and went above and beyond to help me with my order. When I called him, I was stressed we didn't have enough time to fill the order, he worked with me and sure enough it was taken care of. I am very thankful to Rafael for taking time out of his day to help me. I look forward to ordering from you guys again!!! Thank you so much!"


Rating 10/10
5/5
modified review posted

"Recently I called discount mugs to place an order and was helped by Rafael Escotto. Not only did he answer my questions but also had suggestions that resulted in an even better product idea than I had originally envisioned. "


Rating 10/10
5/5
modified review posted

"I spoke with a few members of the customer services team, but no one was more efficient and helpful than Keishia Lloyd. She made sure I got my order in time for our client event without interfering with the quality of the product. "


Rating 10/10
5/5
modified review posted

"This is my first time ordering personalized merchandise. My customer service representative Charlie was super-helpful and suggested an option that will definitely better suit my organization's needs. I appreciated having someone knowledgeable, helpful and patient. "


Rating 10/10
5/5
modified review posted

"Great job from Rafael Escotto with helping with my order. He was efficient and made my question and the process very easy. "


Rating 10/10
5/5
modified review posted

"Love Discount Mugs. Placed an order very simply online. I had some changes to make even after approving the artwork.
Laly Serret and Valencia White made it extremely easy to adjust my order and get me exactly what I needed. Never received such fantastic customer service.
Highly recommend Discount Mugs for all promotional needs and Laly /Valencia to be my CSRs again.
High Fives to super service.
"


Rating 10/10
5/5
modified review posted

"Discount Mugs has good prices and their customer service was excellent when I had a problem with their online ordering"


Discount Mugs is a Merchant Member! Learn more

Discount Mugs is a merchant member
Discount Mugs participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,900 merchant members.