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discountacparts.com

Automotive

Rating 9.67/10 107 reviews
(612 lifetime reviews)

9.67/100 (6-month rating)
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All Customer Reviews (612)

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Rating 2/10 1/5
modified review posted Jul-06-2007

"I Ordered parts for a 97 Saturn. Recieved the wrong expansion valve and a compressor that would not bolt up to the suction line without adaptor that I can not find at any local parts stores. After reading the store policy it says that they will not refund any wrong or mis-shipped items. I have bought local ac parts and thought that I would try an on-line vendor. The local parts vendors ac compressors came with warranty paper work, instructions, any needed o-rings or gaskets and if they were the wrong parts they had no trouble refunding my money. I was told that they may try to warranty the parts as defective. They said to ship them back and they would see if they could. I am going to spend the money to return the part and hope that they will refund my money.
The company did refund the money for the compressor and expansion valve. I think that the company should list parts that are needed to install their part or what parts are included. Most all replacement ac parts will require new o-rings or gaskets. Also I am concerned that the parts came from another vender and without any paper work. I am going to stick to the local parts store's were I can look in the box and see what I am getting. "

modified review This review was modified by handy1 on August 01 2007 05:20:27 AM
Rating 10/10 5/5
modified review posted Jul-07-2010

"Very high quality AC compressor. Shipment was very speedy and I got my part within 3 days of ordering. I considered this very good because it was coming from California and I live in Georgia. Would definitely recommend to anyone in need of AC parts."

Rating 10/10 5/5
modified review posted Aug-05-2010

"Very knowledgeable and helpful phone sales support folks. Quick shipping, excellent packaging, everything arrived in perfect shape. I purchased a complete AC kit with 2 day shipping. All-in, delivered to my door it was $200 cheaper than local parts store. Local mechanic charged $150 to install it, so my installed price was cheaper than parts alone. Mechanic said everything went on fine, perfect fit, form and function. AC is quiet and puts out plenty of cold air. I would definitely order from Discount AC Parts again if the need arises. Great experience all the way around."

Rating 10/10 5/5
modified review posted Apr-21-2011

"I called from Canada to place my order around 10am Monday morning and it was hassle free. I loved that they had all the parts i needed in stock. I Gave my billing info and then at 2pm next day i got my parts. Great customer service and parts where nicely packaged with no damages. I highly recommend buying from Discount A/C Parts and their compressor kit for best value."

Rating 10/10 5/5
modified review posted Oct-20-2009

"This store is great. They shipped the items I purchased right away. Their salesman James helped me out and explained to me the exact parts I needed for my car. I would recommend this company to everyone looking for ac parts."

modified review This review was modified by Marlou on November 09 2009 04:22:13 PM
Rating 2/10 1/5
modified review posted Jun-14-2011

"Discount AC parts is great until the part tears up while under warranty. I have been in contact with them for over a month because my compressor I bought 10 months ago is no longer working. I have had 2 reputable mechanics concur that the problem I am having is the compressor. So I called Discount AC Parts and for a month they gave me the run-around asking me to have other things checked, which I did. When it turned out that it is the compressor they will not ship a new one without a deposit. I will not send them any more money or spend any more money checking other things. They are refusing to send a new part and refusing to pay the mechanic for all the "checking" they told me I had to do before they would send me a new part (which they now have no record of telling me to do those things). They conviently lost the fax I sent 3 times, which I know they reeived becuase I have the verification report and spoke to them that they recieved it. You also have to pay to ship defective parts back. Do not buy parts from them!!! You get what you pay for!!!! "

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Rating 2/10 1/5
modified review posted Dec-03-2010

"Order a compressor in june .Very quick delivery but after I have it installed at a gm dealership with a new drier,new condensor,new hoses, the thing fail after 2 weeks.The coil on the compressor had an open circuit. Put my old coil which was still good on that compressor and it started to leak after 3 weeks. The guarantee is a joke since they ask you to return the fail compressor at your own expense ( 40.00 $ +),before sending you a replacement or they ask for 425.00 deposit and you just might get a another piece of junk. Stay away from that company.They are reals highway robbers. Buy a new compressor from a honest dealer even if you pay more. This will save you all the hassle with thoses clowns. and more than $400.00 just wasted + what you spent for installation and filling.And customer service get very uncooperative if not really nasty once you bought the part."

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Rating 10/10 5/5
modified review posted Mar-30-2010

"I ordered the parts over the phone and was treated very professionally by the person on the other end.I received my order in a very timely manner. The parts look to be the exact replacement and everything arrived in good shape. I just have not had a chance yet to put them on, but I feel like they will fit exactly.
Thanks,
WG"

Rating 10/10 5/5
modified review posted Apr-17-2011

"Awesome service, easy to navigate website! I'm impressed!"

Rating 2/10 1/5
modified review posted Jun-15-2011

"Well, the prices certainly did seem nice, but............. after purchasing THEIR recommended repair kit I was left with unused parts due to improper fitment issues, and extra labor at the repair shop to discover the improper fitment issue. All said and done, about $400 extra out of my pocket because instead of tackling the job myself(yes I could have with BASIC wrenches! and and AC repair tech friend) with just the OEM parts, I bought their NON-OEM parts and had a professional do the job. Now I don't have OEM parts in my car AND(!) spent more than I had to. It's like shooting yourself twice.

As a side note, even though this isn't their fault, UPS gave a false delivery date that caused me to have to cancel the first scheduled repair date. Embarrassing.

The whole experience stinks and I'm the one left with the bill."

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