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"I found this company searching the web when I was looking for a laptop. I ordered a sager but when it arrived I felt it was too big for my uses so I called Matt at customer service. He said no problem send it back and I ordered a chembook. He answered all my questions several times to make me happy with my purchase. I am thrilled with my new computer. I would buy from these people again and recommend them very highly."
"An excellent experience overall! I recommend this company highly regarding their products offered, customer service (Matt and Christine are superb) is top-notch, shipping is first-rate (very securely packaged), their website is very easy to manage with everything laid out in a very orderly manner, and so on...In essence - sans complaints! So, if you're veiwing this review, and are looking for all the aforementioned...Look no further; you'll thank yourself later.
Oh by the way, I purchased the ChemBook 3812V. What an excellent notebook...Better than anything you'll find at Dell or any other MNC for that matter; especially for the price. I juxtapositioned the Dell 5150 along side the Chembook, and with everyting that I purchased (again, most of the options including the three year parts/labor) I saved over $800 smackeroos. Very sleek looking, and solidly built at a mere 6.3 lbs.
I'll say it one more time: LOOK NO FURTHER if you're in the market, and want to be treated like you matter - because you do - and they'll prove it to you.
I almost forgot, on top of everything else they have a 30 day trial period with no stocking fee if you decide you're not happy and want to return the device...Pretty impressive, huh?"
"Matt was super helpful and easy to get in touch with. I waited 2 weeks to get a response from Dell. Matt called me back 10 minutes after I emailed him. Oh, and the laptop is way cool! I couldn't be happier. Sager makes fine looking systems, this is much better looking than a dell or hp. Thank you discount laptops! "
"I did make the mistake of rating discountlaptop.com too early, that is I did fill in the rating before the deal had been consumed ie. the laptop made, tested, shipped, received and evaluated by me. I know can tell you that buying my Sager NP5680-C from discountlaptop.com is one of better things I have done in all my personal and professional tech buying time. I am 62, going on 27-1/2 and have bought and will buy, a lot of hardware and software for my manufacturing processing/packaging automation/systems integration business. I buy and sell new as well as used/refurbished equipment and frequent number of auctions every month. I am, if I may say it myself a very prudent, and "picky" buyer and a high value/only first quality seller. My experience with discountlaptop.com is to say the least very satisfying. I rate them 1000% as to customer service, product pricing, staff product knowledge and just great and fun to work with, buy from. The Sager 5680 laptop is all that I expected and then some. Did a lot of comparison of all other laptop mfr's./resellers, including spending an inordinate time at e-bay for deals. In a nut shell, for what I could buy a "common" slightly "souped up" laptop at e-bay, questionable warranty but never really be 100% comfortable with the whole deal (bought a lot and sold a lot at e-bay) I am delighted I went with discountlaptop.com and even payed less for this terrific Sager than for a comparable Sony, Toshiba or any of the other "frequent advertising mfr's.". I highly recommend discountlaptops.com and of course do buy a Sager, you'll never regret it. Ulf Nordin, Norpack "
"I placed the order on Sunday morning and today (Monday) got the UPS tracking number. It is amazing how DiscountLaptops handled the order, not even to mention that I requested a change in the software selection. I am now looking forward to receiving the laptop. When I sent an e-mail to DiscountLaptops, I got response very quickly. It is handled professionally. You sure did an excellent job in getting my order up and shipping it. I will definitely buy from you in the future. "
"I purchased a ChemBook 2230-S from DiscountLaptops, both the notebook and the reseller exceeded all my expectations. Thank you for supplying quality products and service for very affordable prices."
"This site is great... I orfered my 9860 from them last year and have only had one minor problem with it. The customer service was top notch and they helped me take care of the problem promptly. Their prices are good and they shipped my order in a timely fasion...."
"**UPDATE** Before I posted an extremely positive review on my purchase experience with Discountlaptops.com. Therefore I thought it would be fair that I posted my RMA/RETURN experience with Discountlaptops.
When I decided to return the laptop -- it just wasn't for me -- I called Customer Service and talked to David who was very courteous and professional. I explained why I wanted to return the laptop and he completely understood and said "no worries." There was no badgering or hassling, the experience to get my RMA number was completely stress free. I thought this would be important to those who purchased or plan to purchase using the Cash option because that's how I paid for it.
About an hour later I received a courtesy call from someone at Discountlaptops, last name is Nguyen, who again was very professional. He kindly asked why I wanted to return it and if there was anything else they can do for me (exchange, etc.). I told them I was reconsidering buying laptops altogether, and again he said he understood and thanked me for my interest in their products. Again, stress free and no hassle.
Within 24 hours I recieved my RMA number via email. It is stated that it could take up to seven days for Discountlaptops to check my laptop and refund the money. I called twice for an update on the status of the refund and both times I talked to Shannon. She was very sincere and took the time to let me know the status of my order and was gracious in patiently answering every question I had. Today, on the sixth day of the return/refund process, I received my refund via Paypal. In my opinion this was a very fast process.
Overall I found Discountlaptops customer service to be GREAT. Everyone I spoke to from the customer service department were extremely nice and helpful. Believe me, if I ever get that urge to look into laptops again I will check out Discountlaptops. They have all-around fantastic service.
**********************************
After playing with my M6Ne for about three days now, I feel I can safely offer my opinion on discountlaptops.com. Simply put, it was one of the most enjoyable and stress-free purchases I've ever had. For instance, I've never had luck with LCD's. Not putting much faith into the possibility of getting a perfect screen, I emailed discountlaptops asking he could have my LCD scanned for dead-pixels. Within half an hour I receive a reply from Matt telling me he would request a LCD scan. A familiar pattern emerged. I would email Matt with a question, and immediately I would get a thoughtful reply. One time I emailed Matt at 11:30pm and received a reply within a few minutes. The man does not sleep! :) It's some of the best customer service I've ever received.
My package came on the expected day via UPS. Everything that was supposed to get here got here (free carrying case, drivers, software, etc). The machine itself is more than I hoped for. AND NO DEAD PIXELS! THANKS MATT~!
I used the cash option and saved a nice bit of cash for later use, maybe a small wireless mouse. With the CA reverse shipping option and the cash option, you can tell discountlaptops.com really goes out of its way to save the customer some cash. I appreciated this.
For anyone considering discountlaptops.com, I highly recommend them. As long as they keep selling laptops, I'm going to buy from them. I already have some of my fellow Computer Science students checking them out. Great store!"
This review was modified by H Nguyen on October 07 2004 06:15:02 PM
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posted Jun-17-2003 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Excellent service. Secured cash discounts are a major plus. I got my laptop in two days and still got the 2.5% discount for paying cash.<br><br>The product was amazingly priced, high powered, and works beautifully. Packaging was done well. Laptop is rather heavy, tho, but I was expecting that. <br><br>What I got:<br>Sager Model N8886, 1Gb RAM, 40Gb HDD, 2.8GHz, DVD\/CDWR Combo, Radeon Mobility 9000, Win XP Pro<br>Price: $2440","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/84735#comment84735","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"MasterDole","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"An excellent experience overall! I recommend this company highly regarding their products offered, customer service (Matt and Christine are superb) is top-notch, shipping is first-rate (very securely packaged), their website is very easy to manage with everything laid out in a very orderly manner, and so on...In essence - sans complaints! So, if you\u0027re veiwing this review, and are looking for all the aforementioned...Look no further; you\u0027ll thank yourself later.<br><br>Oh by the way, I purchased the ChemBook 3812V. What an excellent notebook...Better than anything you\u0027ll find at Dell or any other MNC for that matter; especially for the price. I juxtapositioned the Dell 5150 along side the Chembook, and with everyting that I purchased (again, most of the options including the three year parts\/labor) I saved over $800 smackeroos. Very sleek looking, and solidly built at a mere 6.3 lbs. <br><br>I\u0027ll say it one more time: LOOK NO FURTHER if you\u0027re in the market, and want to be treated like you matter - because you do - and they\u0027ll prove it to you. <br><br>I almost forgot, on top of everything else they have a 30 day trial period with no stocking fee if you decide you\u0027re not happy and want to return the device...Pretty impressive, huh?","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/93632#comment93632","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"brummelt","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Absolutely great price, very good customer service, prompt shipping.","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/100512#comment100512","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"zrog11","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Matt was super helpful and easy to get in touch with. I waited 2 weeks to get a response from Dell. Matt called me back 10 minutes after I emailed him. Oh, and the laptop is way cool! I couldn\u0027t be happier. Sager makes fine looking systems, this is much better looking than a dell or hp.<br>Thank you discount laptops!<br>","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/108669#comment108669","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"baadddsheep","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I did make the mistake of rating discountlaptop.com too early, that is I did fill in the rating before the deal had been consumed ie. the laptop made, tested, shipped, received and evaluated by me. I know can tell you that buying my Sager NP5680-C from discountlaptop.com is one of better things I have done in all my personal and professional tech buying time. I am 62, going on 27-1\/2 and have bought and will buy, a lot of hardware and software for my manufacturing processing\/packaging automation\/systems integration business. I buy and sell new as well as used\/refurbished equipment and frequent number of auctions every month. I am, if I may say it myself a very prudent, and \u0022picky\u0022 buyer and a high value\/only first quality seller. <br>My experience with discountlaptop.com is to say the least very satisfying. I rate them 1000% as to customer service, product pricing, staff product knowledge and just great and fun to work with, buy from. The Sager 5680 laptop is all that I expected and then some. Did a lot of comparison of all other laptop mfr\u0027s.\/resellers, including spending an inordinate time at e-bay for deals. In a nut shell, for what I could buy a \u0022common\u0022 slightly \u0022souped up\u0022 laptop at e-bay, questionable warranty but never really be 100% comfortable with the whole deal (bought a lot and sold a lot at e-bay) I am delighted I went with discountlaptop.com and even payed less for this terrific Sager than for a comparable Sony, Toshiba or any of the other \u0022frequent advertising mfr\u0027s.\u0022. I highly recommend discountlaptops.com and of course do buy a Sager, you\u0027ll never regret it. Ulf Nordin, Norpack ","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/123154#comment123154","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"ulfnordin","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed the order on Sunday morning and today (Monday) got the UPS tracking number. It is amazing how DiscountLaptops handled the order, not even to mention that I requested a change in the software selection. I am now looking forward to receiving the laptop. When I sent an e-mail to DiscountLaptops, I got response very quickly. It is handled professionally. You sure did an excellent job in getting my order up and shipping it. I will definitely buy from you in the future. ","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/138663#comment138663","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"zhanglv","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a ChemBook 2230-S from DiscountLaptops, both the notebook and the reseller exceeded all my expectations. Thank you for supplying quality products and service for very affordable prices.","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/146538#comment146538","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"ryanjarek","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This site is great... I orfered my 9860 from them last year and have only had one minor problem with it. The customer service was top notch and they helped me take care of the problem promptly. Their prices are good and they shipped my order in a timely fasion....","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/229341#comment229341","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"morpheoussc400","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"**UPDATE**<br>Before I posted an extremely positive review on my purchase experience with Discountlaptops.com. Therefore I thought it would be fair that I posted my RMA\/RETURN experience with Discountlaptops. <br><br>When I decided to return the laptop -- it just wasn\u0027t for me -- I called Customer Service and talked to David who was very courteous and professional. I explained why I wanted to return the laptop and he completely understood and said \u0022no worries.\u0022 There was no badgering or hassling, the experience to get my RMA number was completely stress free. I thought this would be important to those who purchased or plan to purchase using the Cash option because that\u0027s how I paid for it. <br><br>About an hour later I received a courtesy call from someone at Discountlaptops, last name is Nguyen, who again was very professional. He kindly asked why I wanted to return it and if there was anything else they can do for me (exchange, etc.). I told them I was reconsidering buying laptops altogether, and again he said he understood and thanked me for my interest in their products. Again, stress free and no hassle.<br><br>Within 24 hours I recieved my RMA number via email. It is stated that it could take up to seven days for Discountlaptops to check my laptop and refund the money. I called twice for an update on the status of the refund and both times I talked to Shannon. She was very sincere and took the time to let me know the status of my order and was gracious in patiently answering every question I had. Today, on the sixth day of the return\/refund process, I received my refund via Paypal. In my opinion this was a very fast process.<br><br>Overall I found Discountlaptops customer service to be GREAT. Everyone I spoke to from the customer service department were extremely nice and helpful. Believe me, if I ever get that urge to look into laptops again I will check out Discountlaptops. They have all-around fantastic service. <br><br>**********************************<br><br><br>After playing with my M6Ne for about three days now, I feel I can safely offer my opinion on discountlaptops.com. Simply put, it was one of the most enjoyable and stress-free purchases I\u0027ve ever had. For instance, I\u0027ve never had luck with LCD\u0027s. Not putting much faith into the possibility of getting a perfect screen, I emailed discountlaptops asking he could have my LCD scanned for dead-pixels. Within half an hour I receive a reply from Matt telling me he would request a LCD scan. A familiar pattern emerged. I would email Matt with a question, and immediately I would get a thoughtful reply. One time I emailed Matt at 11:30pm and received a reply within a few minutes. The man does not sleep! :) It\u0027s some of the best customer service I\u0027ve ever received.<br><br>My package came on the expected day via UPS. Everything that was supposed to get here got here (free carrying case, drivers, software, etc). The machine itself is more than I hoped for. AND NO DEAD PIXELS! THANKS MATT~!<br><br>I used the cash option and saved a nice bit of cash for later use, maybe a small wireless mouse. With the CA reverse shipping option and the cash option, you can tell discountlaptops.com really goes out of its way to save the customer some cash. I appreciated this. <br><br>For anyone considering discountlaptops.com, I highly recommend them. As long as they keep selling laptops, I\u0027m going to buy from them. I already have some of my fellow Computer Science students checking them out. Great store!","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/162011#comment162011","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"H Nguyen","rating":"5"}, "single");){kind=link}
"I found this company searching the web when I was looking for a laptop. I ordered a sager but when it arrived I felt it was too big for my uses so I called Matt at customer service. He said no problem send it back and I ordered a chembook. He answered all my questions several times to make me happy with my purchase. I am thrilled with my new computer. I would buy from these people again and recommend them very highly."