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"Matt Richard, the one man who runs the discountlaptops.com company is very pleasant to deal with. He acknowledge your problem and quickly resolve upon your request. I had several problems with the first order Sager 4080, and without a haste he'd go ahead and process the fully exchange at my request written via email. (CROSS Shipping too) so I would defintly recommand all my other co workers, friends or even any of you right now reading the review!
by way it only took 2 days for cross shipping !"
This review was modified by furiousleader on April 06 2004 11:58:01 AM
"I have yet to even receive the computer - shipment is tied up due to weather. However, when I inquired as how long it was going to be and if I could upgrade shipping, just so I could take it on vacation, they automatically upgraded me free. I don't recall ever having service of this quality! Not only that response to my emails are immediate, within 1/2 hour. I'm just thrilled.
Status August 29, received tracking number and got a note saying the box will ship on Wednesday. Just in time! We are out of town for 2 weeks early Sept and Discountlaptops was quite happy to hold the shipment if necessary, but it's not! So far, very satisfied.
Status Sept 3, arrived right on schedule. Packing was great! Machine is wonderful! Great Service, I will definitely return when a new laptop is needed! Thanks Guys!
Addendum December 8. Excellent customer service just doesn't cover this company! I ordered a Chembook CL56. Wouldn't you know I got one with a problem they have never seen before. It was sent back to ChemUSA once in October, and the monitor was immediately replaced. The only questions asked were the ones the needed to understand what was wrong. This didn't fix the problem. With no questions, they are replacing the unit. The owner of Discountlaptops kept an eye on the whole procedure. Happy, I'm delighted. Finally when I say I'll order from them again. Well I did. A second one."
This review was modified by blueginko on December 08 2004 06:11:38 PM
"After a lot of online searching, discountlaptops.com had the best prices on Sager notebooks (including extended warranty) than anyone, anywhere. The sales people were courteous and helpful. As usual, I called their Tech line (they have their own) and spoke with a couple of the techs. That's a good way to test for future support problems. They were friendly, knowlegable and, suprisingly, spoke PERFECT ENGLISH! Come to find out, THEY ARE IN THE USA! The computer I ordered was on backorder, so they upgraded shipping for free. I got the computer within about a week even though it was over Xmas. I am very happy with the new Sager, and while I am not looking forward to needing customer support, It is comforting knowing that I can count on discountlaptops.com to provide competent and prompt service. Highly recommended. "
"**UPDATE** Before I posted an extremely positive review on my purchase experience with Discountlaptops.com. Therefore I thought it would be fair that I posted my RMA/RETURN experience with Discountlaptops.
When I decided to return the laptop -- it just wasn't for me -- I called Customer Service and talked to David who was very courteous and professional. I explained why I wanted to return the laptop and he completely understood and said "no worries." There was no badgering or hassling, the experience to get my RMA number was completely stress free. I thought this would be important to those who purchased or plan to purchase using the Cash option because that's how I paid for it.
About an hour later I received a courtesy call from someone at Discountlaptops, last name is Nguyen, who again was very professional. He kindly asked why I wanted to return it and if there was anything else they can do for me (exchange, etc.). I told them I was reconsidering buying laptops altogether, and again he said he understood and thanked me for my interest in their products. Again, stress free and no hassle.
Within 24 hours I recieved my RMA number via email. It is stated that it could take up to seven days for Discountlaptops to check my laptop and refund the money. I called twice for an update on the status of the refund and both times I talked to Shannon. She was very sincere and took the time to let me know the status of my order and was gracious in patiently answering every question I had. Today, on the sixth day of the return/refund process, I received my refund via Paypal. In my opinion this was a very fast process.
Overall I found Discountlaptops customer service to be GREAT. Everyone I spoke to from the customer service department were extremely nice and helpful. Believe me, if I ever get that urge to look into laptops again I will check out Discountlaptops. They have all-around fantastic service.
**********************************
After playing with my M6Ne for about three days now, I feel I can safely offer my opinion on discountlaptops.com. Simply put, it was one of the most enjoyable and stress-free purchases I've ever had. For instance, I've never had luck with LCD's. Not putting much faith into the possibility of getting a perfect screen, I emailed discountlaptops asking he could have my LCD scanned for dead-pixels. Within half an hour I receive a reply from Matt telling me he would request a LCD scan. A familiar pattern emerged. I would email Matt with a question, and immediately I would get a thoughtful reply. One time I emailed Matt at 11:30pm and received a reply within a few minutes. The man does not sleep! :) It's some of the best customer service I've ever received.
My package came on the expected day via UPS. Everything that was supposed to get here got here (free carrying case, drivers, software, etc). The machine itself is more than I hoped for. AND NO DEAD PIXELS! THANKS MATT~!
I used the cash option and saved a nice bit of cash for later use, maybe a small wireless mouse. With the CA reverse shipping option and the cash option, you can tell discountlaptops.com really goes out of its way to save the customer some cash. I appreciated this.
For anyone considering discountlaptops.com, I highly recommend them. As long as they keep selling laptops, I'm going to buy from them. I already have some of my fellow Computer Science students checking them out. Great store!"
This review was modified by H Nguyen on October 07 2004 06:15:02 PM
"The Sager 3790 is my first laptop and I gotta say I love it. It's everything I'm looking for. Got everthing in 8 days, 4 if you don't count new years day and the weekend. Happy that I got it so soon. Discountlaptop's representative was very helpful. They were very polite and told me everything I needed to know. I was a little worried after hearing about the dead pixel (hoped that I didn't get any), but even if i got some I could always send it back for another, that's good service. I have no dead pixel. I have been searching for a laptop for over a year but was dissatisfied with what's out there with major brand names until i found this site. I decided on this site thanks to everyone's positive review on DiscountLaptops.com. Hope they stay committed to quality."
This review was modified by LiquidT on January 16 2005 05:02:27 PM
"certainly the most discounted laptops on the web, but there shouldn't be any price difference in the configurations; meaning if there is a low price laptop that has 160 GB memory for an additional $110 then it should be $110 for the same 160 GB in a higher end model. online gaming is cheap but it s about getting the laptop first though. it took me 4 months to save up for a laptop. it's not low end for sure but it's not the top rated in which case i could have afforded but since the config.'s differ in price by 100's of dollars i had to go with what i got. oh you should also look into throwing in a T-shirt with your logo on it. i'd be proud wear it!"
"So Far I am very pleased with DiscountLaptops.com! I recently placed an order (8/27/04) for a sager np-4750. The laptop itself is a great machine, with awesome specs and the price i got was the cheapest around. I am still waiting for a tracking number, but was recently informed of bad weather , leading to a delay in production. Which is ok, because the service so far is top notch. I will post again once i get the actual unit, but until then, im giving discount laptops.com a 10 across the board!"
This review was modified by Cybrnook2002 on August 30 2004 08:30:07 PM
"I have to say that DL has by far exceded my expectations of customer service. Right from the start it was easy and Matthew was a very great person to deal with, and very professional. He took the time to answer every question I had, and I did not feel rushed in any way like with many vendors who just want you to make the purchase. Matthew returned my phone call in under 5 minutes and every email is answered promptly and in depth. The thing that shocked me most was how fast my laptop was shipped, I was told approx 3 days after the purchase, but to my suprise later that night on the same day of the purchase I received the email and tracking number of my notebook. I finalized the order at approx 8 or 9Am and received the tracking details at 7PM. I would highly recomend DL to anyone who wants a hassle free and enjoyable purchase. As a matter of fact the reason that made me go with DL is how fast I received a return call, I was shopping around for a nice notebook so I placed a few calls to 4 different vendors, and Matthew at DL responded very promptly, and still no return call from any of the other 3 vendors, so that says alot about how business is done.......Thanks Matthew."
I read about discount laptops.com, everything i heard was good. There was no problem everything went smooth had my laptop about a week after i ordered it. Overall great company 10/10"
"I was looking to purchase a new laptop and it had to have certain features. Such as Intel P-4 w/hyperthreading, 2.8ghz w/512 mb ddr 3200 400mz ram, 800mz frontsids bus, 17"wxga lcd cd-rw/dvd, 6-in-1 card reader & win xp pro for under $2000. I was not hooked on a brand name per-se, just a good value for my denero. I found discountlaptops.com using google. I placed my order and almost immediatly got a response back from the owner. We mailed back & forth over the next few days about payment, shipping times, etc. Never once did I feel reluctant about spending close to $2000. on something ordered from this dealer. I was able to track my laptop from the time it was built until the moment it arrived @ my house. When I opened my box, I wa very impressed by the way it was packed, the care taken to ensure everthing was right. Within 15 minutes of turning it on, i was e-mailing my wife about my new arrival. The quality of this product is equal to and far better than most "name brand" laps out there. This is my 4th laptop and 9th computer i've bought online, and highly recommend it to anyone looking for quailty for the cost. 5 stars and 2 thumbs up!!"
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![Share](javascript:share_rating({"review_body":"I have yet to even receive the computer - shipment is tied up due to weather. However, when I inquired as how long it was going to be and if I could upgrade shipping, just so I could take it on vacation, they automatically upgraded me free. <br>I don\u0027t recall ever having service of this quality! Not only that response to my emails are immediate, within 1\/2 hour. I\u0027m just thrilled.<br><br>Status August 29, received tracking number and got a note saying the box will ship on Wednesday. Just in time! We are out of town for 2 weeks early Sept and Discountlaptops was quite happy to hold the shipment if necessary, but it\u0027s not! So far, very satisfied.<br><br>Status Sept 3, arrived right on schedule. Packing was great! Machine is wonderful! Great Service, I will definitely return when a new laptop is needed!<br>Thanks Guys!<br><br>Addendum December 8. <br>Excellent customer service just doesn\u0027t cover this company! I ordered a Chembook CL56. Wouldn\u0027t you know I got one with a problem they have never seen before. It was sent back to ChemUSA once in October, and the monitor was immediately replaced. The only questions asked were the ones the needed to understand what was wrong. <br>This didn\u0027t fix the problem. With no questions, they are replacing the unit. The owner of Discountlaptops kept an eye on the whole procedure. <br>Happy, I\u0027m delighted. Finally when I say I\u0027ll order from them again. Well I did. A second one.","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/157675#comment157675","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"blueginko","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After a lot of online searching, discountlaptops.com had the best prices on Sager notebooks (including extended warranty) than anyone, anywhere. The sales people were courteous and helpful. As usual, I called their Tech line (they have their own) and spoke with a couple of the techs. That\u0027s a good way to test for future support problems. They were friendly, knowlegable and, suprisingly, spoke PERFECT ENGLISH! Come to find out, THEY ARE IN THE USA! The computer I ordered was on backorder, so they upgraded shipping for free. I got the computer within about a week even though it was over Xmas. I am very happy with the new Sager, and while I am not looking forward to needing customer support, It is comforting knowing that I can count on discountlaptops.com to provide competent and prompt service. Highly recommended. ","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/115960#comment115960","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"bubbleman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"**UPDATE**<br>Before I posted an extremely positive review on my purchase experience with Discountlaptops.com. Therefore I thought it would be fair that I posted my RMA\/RETURN experience with Discountlaptops. <br><br>When I decided to return the laptop -- it just wasn\u0027t for me -- I called Customer Service and talked to David who was very courteous and professional. I explained why I wanted to return the laptop and he completely understood and said \u0022no worries.\u0022 There was no badgering or hassling, the experience to get my RMA number was completely stress free. I thought this would be important to those who purchased or plan to purchase using the Cash option because that\u0027s how I paid for it. <br><br>About an hour later I received a courtesy call from someone at Discountlaptops, last name is Nguyen, who again was very professional. He kindly asked why I wanted to return it and if there was anything else they can do for me (exchange, etc.). I told them I was reconsidering buying laptops altogether, and again he said he understood and thanked me for my interest in their products. Again, stress free and no hassle.<br><br>Within 24 hours I recieved my RMA number via email. It is stated that it could take up to seven days for Discountlaptops to check my laptop and refund the money. I called twice for an update on the status of the refund and both times I talked to Shannon. She was very sincere and took the time to let me know the status of my order and was gracious in patiently answering every question I had. Today, on the sixth day of the return\/refund process, I received my refund via Paypal. In my opinion this was a very fast process.<br><br>Overall I found Discountlaptops customer service to be GREAT. Everyone I spoke to from the customer service department were extremely nice and helpful. Believe me, if I ever get that urge to look into laptops again I will check out Discountlaptops. They have all-around fantastic service. <br><br>**********************************<br><br><br>After playing with my M6Ne for about three days now, I feel I can safely offer my opinion on discountlaptops.com. Simply put, it was one of the most enjoyable and stress-free purchases I\u0027ve ever had. For instance, I\u0027ve never had luck with LCD\u0027s. Not putting much faith into the possibility of getting a perfect screen, I emailed discountlaptops asking he could have my LCD scanned for dead-pixels. Within half an hour I receive a reply from Matt telling me he would request a LCD scan. A familiar pattern emerged. I would email Matt with a question, and immediately I would get a thoughtful reply. One time I emailed Matt at 11:30pm and received a reply within a few minutes. The man does not sleep! :) It\u0027s some of the best customer service I\u0027ve ever received.<br><br>My package came on the expected day via UPS. Everything that was supposed to get here got here (free carrying case, drivers, software, etc). The machine itself is more than I hoped for. AND NO DEAD PIXELS! THANKS MATT~!<br><br>I used the cash option and saved a nice bit of cash for later use, maybe a small wireless mouse. With the CA reverse shipping option and the cash option, you can tell discountlaptops.com really goes out of its way to save the customer some cash. I appreciated this. <br><br>For anyone considering discountlaptops.com, I highly recommend them. As long as they keep selling laptops, I\u0027m going to buy from them. I already have some of my fellow Computer Science students checking them out. Great store!","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/162011#comment162011","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"H Nguyen","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Sager 3790 is my first laptop and I gotta say I love it. It\u0027s everything I\u0027m looking for. Got everthing in 8 days, 4 if you don\u0027t count new years day and the weekend. Happy that I got it so soon. Discountlaptop\u0027s representative was very helpful. They were very polite and told me everything I needed to know. I was a little worried after hearing about the dead pixel (hoped that I didn\u0027t get any), but even if i got some I could always send it back for another, that\u0027s good service. I have no dead pixel. I have been searching for a laptop for over a year but was dissatisfied with what\u0027s out there with major brand names until i found this site. I decided on this site thanks to everyone\u0027s positive review on DiscountLaptops.com. Hope they stay committed to quality.","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/181382#comment181382","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"LiquidT","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"certainly the most discounted laptops on the web, but there shouldn\u0027t be any price difference in the configurations; meaning if there is a low price laptop that has 160 GB memory for an additional $110 then it should be $110 for the same 160 GB in a higher end model. online gaming is cheap but it s about getting the laptop first though. it took me 4 months to save up for a laptop. it\u0027s not low end for sure but it\u0027s not the top rated in which case i could have afforded but since the config.\u0027s differ in price by 100\u0027s of dollars i had to go with what i got. oh you should also look into throwing in a T-shirt with your logo on it. i\u0027d be proud wear it!","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/384921#comment384921","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"BBBx3","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"So Far I am very pleased with DiscountLaptops.com! I recently placed an order (8\/27\/04) for a sager np-4750. The laptop itself is a great machine, with awesome specs and the price i got was the cheapest around. I am still waiting for a tracking number, but was recently informed of bad weather , leading to a delay in production. Which is ok, because the service so far is top notch. I will post again once i get the actual unit, but until then, im giving discount laptops.com a 10 across the board!","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/158441#comment158441","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"Cybrnook2002","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have to say that DL has by far exceded my expectations of customer service. Right from the start it was easy and Matthew was a very great person to deal with, and very professional. He took the time to answer every question I had, and I did not feel rushed in any way like with many vendors who just want you to make the purchase. Matthew returned my phone call in under 5 minutes and every email is answered promptly and in depth. The thing that shocked me most was how fast my laptop was shipped, I was told approx 3 days after the purchase, but to my suprise later that night on the same day of the purchase I received the email and tracking number of my notebook. I finalized the order at approx 8 or 9Am and received the tracking details at 7PM. I would highly recomend DL to anyone who wants a hassle free and enjoyable purchase. As a matter of fact the reason that made me go with DL is how fast I received a return call, I was shopping around for a nice notebook so I placed a few calls to 4 different vendors, and Matthew at DL responded very promptly, and still no return call from any of the other 3 vendors, so that says alot about how business is done.......Thanks Matthew.","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/217283#comment217283","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"jacked1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"First time buyer of a laptop. <br><br>I read about discount laptops.com, everything i heard was good. There was no problem everything went smooth had my laptop about a week after i ordered it. Overall great company<br>10\/10","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/157948#comment157948","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"dhic7g","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was looking to purchase a new laptop and it had to have certain features. Such as Intel P-4 w\/hyperthreading, 2.8ghz w\/512 mb ddr 3200 400mz ram, 800mz frontsids bus, 17\u0022wxga lcd cd-rw\/dvd, 6-in-1 card reader & win xp pro for under $2000. I was not hooked on a brand name per-se, just a good value for my denero. I found discountlaptops.com using google. I placed my order and almost immediatly got a response back from the owner. We mailed back & forth over the next few days about payment, shipping times, etc. Never once did I feel reluctant about spending close to $2000. on something ordered from this dealer. I was able to track my laptop from the time it was built until the moment it arrived @ my house. When I opened my box, I wa very impressed by the way it was packed, the care taken to ensure everthing was right. Within 15 minutes of turning it on, i was e-mailing my wife about my new arrival. The quality of this product is equal to and far better than most \u0022name brand\u0022 laps out there. This is my 4th laptop and 9th computer i\u0027ve bought online, and highly recommend it to anyone looking for quailty for the cost. 5 stars and 2 thumbs up!!","link":"http:\/\/www.resellerratings.com\/store\/DiscountLaptops\/comment\/124432#comment124432","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DiscountLaptops.jpg","store_name":"DiscountLaptops.com","username":"yanadogz","rating":"5"}, "single");){kind=link}
"Matt Richard, the one man who runs the discountlaptops.com company is very pleasant to deal with. He acknowledge your problem and quickly resolve upon your request.
I had several problems with the first order Sager 4080, and without a haste he'd go ahead and process the fully exchange at my request written via email. (CROSS Shipping too)
so I would defintly recommand all my other co workers, friends or even any of you right now reading the review!
by way it only took 2 days for cross shipping !"