Good website. Very quick customer service. Got a phone call the next day after placing my order since I placed it at 11pm at night. Had a question that I sent a email about and got a quick reply and follow ups as Greg tried to find out what was happening.

On the 25th of October, I ordered a Sager 2090 from Discount laptops. Within fifteen minutes of placing the order, a representative called me and said that the screen I'd ordered was on backorder, and did I wish to change to the cheaper screen, which would allow the laptop to ship out in a couple of days. I said definitely, in fact, take the money and put it towards 4 gigs of RAM and I'll make up the difference. He said ok and did it.  
 
The laptop shipped out that day, and I had it in four days.  
 
I am very very happy with DiscountLaptops and would love to buy my next Laptop through them. They did everything Dell claimed they couldn't, and when Dell screwed me over for two months backordering, then canceled the order with no notification, DiscountLaptops came through and I had my laptop far sooner than the next possible ship date for a 1720.  
 
Thanks discount laptops!

The day after I made the order, customer services called to verify everything before billing. The technician was able to answer my still lingering questions with ease, and made the whole process pleasant.  
 
The laptop I ordered was backed up until Nov 2, according to the Sager website. It made me happy when I received a confirmation for my ship date as October 16 - cake happy.  

Kinda quirky, but great low prices and great personal service.

Excellent personalized service. I was kept updated and informed of the production delays affecting my laptop order. They went the extra mile, which they didn't have to do and which I hadn't requested, to facilitate shipping because they knew I'd had to wait almost 40 days.  
 
My thanks to Mia Skagen at Discount Laptops for her kind attention to my order.

Great customer service!!! Great product! !

Great service. Received my laptop as promissed. Buying from Discountlaptops.com was a breeze.

Everything went smoothly, and the customer service was really wonderful. The prices are competitive and they shipped my notebook quickly. After placing an order, they called for a confirmation and responded promptly to my emails. The shipment arrived intact and neatly packaged. If I need anything notebook related in the future, I would look to this company first.

I dealt With DiscountLaptops.com after reading many pages of info about laptops and peoples experiences. I had called and wrote a few of the other laptop resellers and by far Matthew was patient, prompt, and helpful when answering my questions.  
 
I was on the cusp of newer laptops coming out and what impressed me most was Matthews understanding and willingness for me to ask even more questions, and his non imposing sales technique that let me take my time. When I finally made my decision they worked with me to get the laptop out ASAP and when I called later for info they still were very extremely nice!  
 
As someone that was nervous to spend the $3000 on a laptop I walked away very secure and very impressed with discountlaptops.com. I definitely highly recommend this company to any that want a good price and excellent customer service!  

They have been the best of laptops in horse power for their price, though my 1st purchase w/ them is kind of sour in 2001, laptop came with defective cdrom and took ages to ship (3months) to my ship (guess I can't blame them, but 3months to ship is long long time by then my top of the line became like top 10)  
 
This purchase however is much improved from my previous experience. W/ paypal (still slow transaction) they shipped my product in 2 days (reverse ground). I'm very much impressed, though the software/drives that came w/ it had a little problem w/ vista that took hours to figure out (bought the device w/o os). So my only complain is softwareshipped was only for windows xp and not for all systems. When i tried to install the webcam an error code 14 came out (bad programming?).  
 
Rating: 9.6  
Complain: spend 5 hours for drivers and figuring out how to use the functions (reading manuals).  
Also they should state what reverse shipping is... I almost thought my laptop was shipped elsewhere lol.  
 
Pros: Tax free and a very reliable system  
Phone: support was quick on tracking product and answers calls in 1-3 rings, very nice.

I had a very pleasant experience with DiscountLaptops.com. They were very helpful and responded quickly to all of my inquiries. After searching through various websites for the best deal, it was clear that they had the best products and the most competitive pricing. The order was placed on a Wednesday and was received exactly 7 days later. Very quick process from start to finish and no complaints. I will be purchasing another laptop for my father soon and it will definitely be from DiscountLaptops