We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"Just like everyone else. Pure bait & switch on the Canon G3. Confirmed that it was in stock, then refused the extras and was immediately told that it would now be 4-6 weeks. When I reminded him that he had just said that it was in stock and ready to ship, he said that it was "in stock" in their "Japanese warehouse" and would take 4-6 weeks to get to their "US warehouse." I decided to mess with them and just keep it ordered. Then I bought from Cameratopia for 595 shipped. I now see here that they apparently do the same thing, although they said it would only be ten business days. We shall see . . ."
"Re:money order #11198628630 On Nov. 20,2007 I sent the above #money order for an exercise device. Your company received the money order and cashed it - I have a photocopy of the money order from the U.S.Post Office. Please advise me regarding disposition of this matter. I am enclosing my telephone # and E-mail address. I sent this letter to Direct Source on 2/12/08 - I sent another one on 3/5/08 -neither has been answered. This is not a professional review - just an honest report of how that company has treated me.
"My experience is the same as the other two reviewers. When the hard sell of accessories doesn't work, my order is "backordered" instantly, even though it was "in stock" 5 minutes before. Extremely frustrating. Don't know when or if I will ever get my order. "
"How can these people stay in business? I wish I had researched this site a little more before trying to order my Canon G3. They had the lowest price on the net. But the exact same thing happened to me: The site and an email form them said the order was pending and I had to call to verify it. When I called, they damn near hung up on me, they were so rude. Surprizingly, they didn't try to sell me anything additional. But 2 days later, I called once again trying to get a shipping time, and they said it was on backorder for 3 to 4 weeks. This has to be illegal. When will they be investigated?"
"I called their 888 number and kept getting busy signal so I had to keep dialing the number over and over again. After 15 minutes of trying, I finally got a ring tone. Then I waited for another 5 minutes before some guy picked up. I told him I was interested in ordering a Canon Powershot G3 from them and he asked (in a very rude voice) what else I needed with that. So I told him I only wanted the camera, he hung up on me right away. I WOULD NEVER ORDER FROM THESE PEOPLE!!!"
"I CALLED THE FTC (1-800-FTC-HELP). YOU SHOULD DO THE SAME!
I ordered a digital camera from www.directsource.us. They listed the Canon G3 for an incredibly low price (first hmmm...). The next day, I received an email saying I need to give them a call to "confirm" my order...this after receiving my confirmation email (second hmmm...). When I called them, they started off by asking me if I wanted to buy this and that accessory that goes along with my camera (third hmmm...). After saying 'no' about a thousand times, the phone representative proceeded to tell me that my camera was backordered and will be shipped out in 3-4 weeks (fourth hmmm...).
The problem is that I failed to put all these things together that day and realize that they were trying to pull something off. I gave them a call today to check up on my order and they told me it'll be another 3-4 weeks before it was shipped out. I immediately cancelled the order and filed a complaint with the FTC.
Afterwards, I did some research online and found out that there are a quite a few people who've fallen for their deceptive business conduct. They are a legitimate (if I can call them that) company. They just offer really low prices to lure people in and try to make up for that by attempting to force people into buying expensive accessories. The lesson (as always) is that if something seems too good to be true, it probably is.
Please let people know about this. I'd hate to see someone else go through what I went through."
This review was modified by silverxbullet on March 25 2003 10:36:37 AM
"I called to place an order on a digital camera that DirectSource had advertised for a good price. I called to verify they had it in stock. They did. I told him I wanted it. The guy made a hard sales pitch to buy lots of extras which I did not really want. Every time I said, I don't need those lenses, he said, well, why not? I told him I didn't want this stuff. So, he forwarded my call to someone's voice mail. I decided to place my order online instead to avoid the hassle. The next day, I checked the status of my order on their site, and it said, Pending, call them. So, I called them. The guy said they just do that to verify information (name, address, order, etc.). Again, they had the camera in stock. When he started another sales pitch, I told him I didn't want anything, just the camera. I had paid for 2 day shipping (2 days processing + 2 day shipping = to get the camera in 4 days). The guy said, thanks for the order, you'll receive your camera in 4-6 weeks. I said, WHAT!? He said, yea. I said, you had it in stock yesterday and when I called you a few minutes ago. He said, that's if you buy it with this "package deal." I said that is way too long to wait. He said, do you want to cancel? I said, yes. He said ok...click, he hung up the phone! How rude? No confirmation number, nothing. I did receive an email canceling my order (even though I never received one when I placed the order). I would never, ever call this place to order anything again."
"I ordered the Olympus C-730 back in late Dec. I got an email saying it was back ordered 4-5 weeks. I waited it out. Now it's 2/14/03, and I just saw on their web site that my order was canceled - there was no email notification. In fact the last email I received from them asked that I respond only if I want to cancel, which I didn't. Prior to that, I received a couple of msgs requiring that I phone in order to not get the order canceled. I've ordered many things off the Internet, and this is easily my _worst_ experience."
"Directsource's M.O. is bait & switch - post low prices, with no intention of honoring them, on products to generate leads, and then try to sell over-priced add-on's. When the customer refuses, the advertisd product suddenly becomes back-ordered by ~ 6 weeks. Please do not waste your time and money on this retailer. "
"I recently ordered a Canon GL2 from their website. Everything went great until I was asked to confirm the order. I called their offices after shaping my life around their terrible working hours and they told me my order was confirmed. Only after this did he tell me that my product was on back order. He then offered me a 600 dollar package which I said I didn't need. Next he told me that he could get the package to me in one day if I got their package. I told him no thanks. I then checked the update on their website and it said 4-5 weeks back order. I kept checking their advertised price and right under it, it said "in stock". I then sent a very angry e-mail asking them why this was so and how could they get away with such a scam. They simply told me they couldn't determine when my order would be shipped. Only after I visited this website and read others' problems that were just as mine, did I cancel the order. While I was on the phone, I asked them why the website said it was in stock when I was told the product was on backorder. They simple said that my order has been canceled and hung up on me. This has been an extremely disappointing experience and I would have been even more angry if I had not consulted this website. Thank you."
36,423 stores
1,205,340 reviews
6067 shoppers online now
Rating
Full Rating Profile
Visa / Mastercard
American Express
Discover
Money Order
COD
Require User Registration
posted Apr-07-2008 
posted Nov-26-2002 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Re:money order #11198628630<br> On Nov. 20,2007 I sent the above #money order for an exercise device. Your company received the money order and cashed it - I have a photocopy of the money order from the U.S.Post Office. Please advise me regarding disposition of this matter. I am enclosing my telephone # and E-mail address.<br> I sent this letter to Direct Source on 2\/12\/08 - I sent another one on 3\/5\/08 -neither has been answered.<br> This is not a professional review - just an honest report of how that company has treated me.<br><br>R.L.Wilson<br>wtbobj@yahoo.com","link":"http:\/\/www.resellerratings.com\/store\/Directsource\/comment\/372408#comment372408","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Directsource.jpg","store_name":"Directsource","username":"Oldun","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My experience is the same as the other two reviewers. When the hard sell of accessories doesn\u0027t work, my order is \u0022backordered\u0022 instantly, even though it was \u0022in stock\u0022 5 minutes before. Extremely frustrating. Don\u0027t know when or if I will ever get my order. ","link":"http:\/\/www.resellerratings.com\/store\/Directsource\/comment\/56846#comment56846","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Directsource.jpg","store_name":"Directsource","username":"Chris Bache","rating":"0"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"How can these people stay in business? I wish I had researched this site a little more before trying to order my Canon G3. They had the lowest price on the net. But the exact same thing happened to me: The site and an email form them said the order was pending and I had to call to verify it. When I called, they damn near hung up on me, they were so rude. Surprizingly, they didn\u0027t try to sell me anything additional. But 2 days later, I called once again trying to get a shipping time, and they said it was on backorder for 3 to 4 weeks. This has to be illegal. When will they be investigated?","link":"http:\/\/www.resellerratings.com\/store\/Directsource\/comment\/66544#comment66544","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Directsource.jpg","store_name":"Directsource","username":"Nocturnal","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I called their 888 number and kept getting busy signal so I had to keep dialing the number over and over again. After 15 minutes of trying, I finally got a ring tone. Then I waited for another 5 minutes before some guy picked up. I told him I was interested in ordering a Canon Powershot G3 from them and he asked (in a very rude voice) what else I needed with that. So I told him I only wanted the camera, he hung up on me right away. I WOULD NEVER ORDER FROM THESE PEOPLE!!!","link":"http:\/\/www.resellerratings.com\/store\/Directsource\/comment\/60712#comment60712","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Directsource.jpg","store_name":"Directsource","username":"chieuhien","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I CALLED THE FTC (1-800-FTC-HELP). YOU SHOULD DO THE SAME!<br><br>I ordered a digital camera from www.directsource.us. They listed the Canon G3 for an incredibly low price (first hmmm...). The next day, I received an email saying I need to give them a call to \u0022confirm\u0022 my order...this after receiving my confirmation email (second hmmm...). When I called them, they started off by asking me if I wanted to buy this and that accessory that goes along with my camera (third hmmm...). After saying \u0027no\u0027 about a thousand times, the phone representative proceeded to tell me that my camera was backordered and will be shipped out in 3-4 weeks (fourth hmmm...).<br> <br>The problem is that I failed to put all these things together that day and realize that they were trying to pull something off. I gave them a call today to check up on my order and they told me it\u0027ll be another 3-4 weeks before it was shipped out. I immediately cancelled the order and filed a complaint with the FTC.<br> <br>Afterwards, I did some research online and found out that there are a quite a few people who\u0027ve fallen for their deceptive business conduct. They are a legitimate (if I can call them that) company. They just offer really low prices to lure people in and try to make up for that by attempting to force people into buying expensive accessories. The lesson (as always) is that if something seems too good to be true, it probably is.<br> <br>Please let people know about this. I\u0027d hate to see someone else go through what I went through.","link":"http:\/\/www.resellerratings.com\/store\/Directsource\/comment\/71762#comment71762","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Directsource.jpg","store_name":"Directsource","username":"silverxbullet","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I called to place an order on a digital camera that DirectSource had advertised for a good price. I called to verify they had it in stock. They did. I told him I wanted it. The guy made a hard sales pitch to buy lots of extras which I did not really want. Every time I said, I don\u0027t need those lenses, he said, well, why not? I told him I didn\u0027t want this stuff. So, he forwarded my call to someone\u0027s voice mail. I decided to place my order online instead to avoid the hassle. The next day, I checked the status of my order on their site, and it said, Pending, call them. So, I called them. The guy said they just do that to verify information (name, address, order, etc.). Again, they had the camera in stock. When he started another sales pitch, I told him I didn\u0027t want anything, just the camera. I had paid for 2 day shipping (2 days processing + 2 day shipping = to get the camera in 4 days). The guy said, thanks for the order, you\u0027ll receive your camera in 4-6 weeks. I said, WHAT!? He said, yea. I said, you had it in stock yesterday and when I called you a few minutes ago. He said, that\u0027s if you buy it with this \u0022package deal.\u0022 I said that is way too long to wait. He said, do you want to cancel? I said, yes. He said ok...click, he hung up the phone! How rude? No confirmation number, nothing. I did receive an email canceling my order (even though I never received one when I placed the order). I would never, ever call this place to order anything again.","link":"http:\/\/www.resellerratings.com\/store\/Directsource\/comment\/56683#comment56683","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Directsource.jpg","store_name":"Directsource","username":"nosirnotme","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered the Olympus C-730 back in late Dec. I got an email saying it was back ordered 4-5 weeks. I waited it out. Now it\u0027s 2\/14\/03, and I just saw on their web site that my order was canceled - there was no email notification. In fact the last email I received from them asked that I respond only if I want to cancel, which I didn\u0027t. Prior to that, I received a couple of msgs requiring that I phone in order to not get the order canceled. I\u0027ve ordered many things off the Internet, and this is easily my _worst_ experience.","link":"http:\/\/www.resellerratings.com\/store\/Directsource\/comment\/65382#comment65382","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Directsource.jpg","store_name":"Directsource","username":"steraji","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Directsource\u0027s M.O. is bait & switch - post low prices, with no intention of honoring them, on products to generate leads, and then try to sell over-priced add-on\u0027s. When the customer refuses, the advertisd product suddenly becomes back-ordered by ~ 6 weeks. Please do not waste your time and money on this retailer. ","link":"http:\/\/www.resellerratings.com\/store\/Directsource\/comment\/59968#comment59968","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Directsource.jpg","store_name":"Directsource","username":"dual_amd_fac","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently ordered a Canon GL2 from their website. Everything went great until I was asked to confirm the order. I called their offices after shaping my life around their terrible working hours and they told me my order was confirmed. Only after this did he tell me that my product was on back order. He then offered me a 600 dollar package which I said I didn\u0027t need. Next he told me that he could get the package to me in one day if I got their package. I told him no thanks. I then checked the update on their website and it said 4-5 weeks back order. I kept checking their advertised price and right under it, it said \u0022in stock\u0022. I then sent a very angry e-mail asking them why this was so and how could they get away with such a scam. They simply told me they couldn\u0027t determine when my order would be shipped. Only after I visited this website and read others\u0027 problems that were just as mine, did I cancel the order. While I was on the phone, I asked them why the website said it was in stock when I was told the product was on backorder. They simple said that my order has been canceled and hung up on me. This has been an extremely disappointing experience and I would have been even more angry if I had not consulted this website. Thank you.","link":"http:\/\/www.resellerratings.com\/store\/Directsource\/comment\/69510#comment69510","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Directsource.jpg","store_name":"Directsource","username":"hwnelson","rating":"1"}, "single");){kind=link}
"Just like everyone else. Pure bait & switch on the Canon G3. Confirmed that it was in stock, then refused the extras and was immediately told that it would now be 4-6 weeks. When I reminded him that he had just said that it was in stock and ready to ship, he said that it was "in stock" in their "Japanese warehouse" and would take 4-6 weeks to get to their "US warehouse." I decided to mess with them and just keep it ordered. Then I bought from Cameratopia for 595 shipped. I now see here that they apparently do the same thing, although they said it would only be ten business days. We shall see . . ."