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"The first year of service was billed at $65.64. Since then, my bill for month 13 went up to 129.89 and continues to rise every month. I reduced my package, yet I am paying on hell of alot more. Customer Service reps are friendly, but haven't the knowledge nor authority to do a damn thing about my issues. DO NOT CHOOSE DIRECT TV, YOU WILL DEFINATELY BE SORRY!!!!!"
"customer servise was wonderful couldnt ask for better"
"Had if for a few days now and am super pleased!!! Lots of choices in our entertainment package. Also the tech who installed at our home was A++! REally nice and knowledgeable and much faster than he gives himself credit for. Also came back again the next day to finish activation because our living community had the power shut off while he was here. At no charge and without even being asked. Customer satisfaction 100%!"
"I called customer service and inquired if i can only signed for the filipino channels bec.,my current server does not carry the other filipino channel that i was looking.I was told that,yes, direct tv can do this.I signed for $24.99/monthly,and after the installations with the 3 rooms,customer service came up with $57.99 including tax monthly.I agreed for this price.After registering on-line for my account,i found out that i am going to be billed $79.98 monthly .I called direct tv,to clarify this bill and i was told,"that i signed for a premium package which was needed,so the filipino channels will be installed".I told the customer service that ,"this was not the information that i was told,and i needed to speak to the manager".Manager informed me that,everything was e-mailed to me and the transaction was legal".I told her all the information that transpired bet.,direct tv customer service,before i signed for the service.If i was told that,"i will be paying $78.98 for Filipino channels only,i would not sign for this.I will call verizon or other tv networks with cheaper price."Not Giving detailed or incorrect information to your customer is dishonesty,very bad customer service,unhappy customers,and it will affect your company,including your President or Ceo,who owns/runs your company.I was told to file a complain by emailing or writing a letterto the PRESIDENT or to the OFFICE OF MANAGEMENT because,right now ,"the manager cannot do anything about my complain"????Manager cannot explain to me the person i had transaction came up with $59.99,including tax monthly but she was able to come up with a reduced price of $68.98 monthly.At least,she explained the details of signing up with the basic package of $14.99,to be able to signed up with $24.99 Filipino Channels..I am an educated person,and i am writing this review bec.i speak for the other customers who become victims of misinformations,dishonesty's and who cannot express themselves better and will just end up paying something that they have not agreed upon.This is a very wrong practice,it will come back to you. I WOULD SUGGEST FOR YOUR MANAGEMENT/PRESIDENT/CEO/MANAGER TO PLS.EDUCATE/RE-TRAIN YOUR EMPLOYEES TO DO THE RIGHT THING BECAUSE THEY ALL REPRESENT YOU AND YOUR COMPANY!!Thank You!! "
"I really enjoyed both the customer experience and product. I have experience no issues and will continue to use directv in the near future."
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