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Stores > Direct Gardening / House of Wesley

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  • Direct Gardenin

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.50/10 6.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 0.50/10 0.50/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

37 Customer Reviews

Rating 2/10
1/5
2016-02-04

Ripp off company, and they are good at it.

"Just don't is all I can say. Half the order was never received. The other half was destroyed in shipment since all they use is a plastic bag. No response from customer service until I have a lawyer contact them for me. Wasted my money. DO NOT USE DIRECT GARDENING!"

This review was modified by Another.Sucker on February 04 2016 06:43:21 AM


Rating 2/10
1/5
2015-11-10

"real crooks they will send u dead plants then will put such difficult return requirements that u cant return anything also will not cancel your order even if it hasnt shipped "

This review was modified by pima on November 12 2015 09:44:01 AM

Rating 2/10
1/5
2015-10-29

"Horrible company. Ordered 5 - 3 to 4 foot Quaking Aspens and was sent 5 - 12" to 22" Pink Dogwoods. Immediately sent customer service an email stating I wanted a full refund but instead of doing the right thing and processing the refund like any good online merchant would do they tell me I need to mail the shipping label along with a written request for a refund. I emailed a picture of the shipping label along with my request for a refund but they insist that I need to mail it in. They can charge your credit card online but they can't credit it online. Won't be surprised if it gets "lost" in the mail. Like everyone else is saying I wish I had listened to all the negative reviews that are out there and never placed the order. "


Rating 2/10
1/5
2015-10-23

"I placed an order in the begining of April and didn't get it until June!! And everything was dry or dead. Also recieved the wrong rose in the order but was told it was right that I needed to change the soil to acid. Did that and after 4 weeks still the same color rose not the color I ordered. I sent in for replacements on the order for dead plants and wrong rose and I recieved them much quicker but they were all died up again with all the leafs dead and fallen off in the shipper. I order from online nurseries all the time and this has been the worst experience of my life."


Rating 2/10
1/5
2015-10-05

"I AGREE WITH ALL THE OTHER COMMENTS. DO NOT ORDER FROM THIS COMPANY. MY FIRST ORDER WAS RECEIVED WITH ALL PRODUCTS ROTTEN. THE REPLACEMENT ORDER WAS THE SAME WAY ALL PRODUCTS WHERE ROTTEN. WOULD NOT GIVE A REFUND HAD TO SETTLE WITH A VOUCHER WHICH I PROBABLY WILL NEVER GET. THE CUSTOMER SERVICE IS TERRIBLE AND THE PRODUCTS ARE NO BETTER AND I HAVE GARDENED ALL MY LIFE AND YES I KNOW ABOUT PLANTS AND BULBS. WILL NEVER ORDER AGAIN AND WILL TRY TO LET OTHER KNOW NOT TO AS WELL. THIS IS A HURRY AND WAIT COMPANY, NOTHING IS DONE IN A TIMELY MANNER OR COURTESY!!! "

This review was modified by BTH9305 on October 05 2015 02:47:21 PM

Rating 2/10
1/5
2015-08-28

"i purchased in sep 2014 privet hedges and other bushes and trees. Did not receive it until 6 weeks later in October. They're service is not very good. A lot of hedged died. Tried to get a warranty replacement on some hedges and two trees. When they sent me the replacement on the hedges, they did not send me the trees. When I contacted them, they said they would NOT send me the trees without the replacement shipping label, even though I had sent them the original shipping label. My landscapter had tossed the box the replacement hedges came in....So, i never got my replacement trees. Difficult people to deal with. For that reason, will not buy from them again. "

This review was modified by alin726 on August 28 2015 09:16:56 AM

Rating 2/10
1/5
2015-06-30

"My order took over six weeks to get here. The plants were dead when they got here, "dead", not "dormant" as I planted them up immediately giving them the benefit of the doubt though they were clearly dead. Now over two weeks later, I sent pictures of my clearly dead plants to their customer service and got a reply saying I shouldn't call them "dead" for six weeks, though any idiot can tell from the picture I sent that they are dead. They suggest waiting six weeks and then requesting a replacement if they are still dead. That gets them well beyond having to give me a refund if I send the dead plants back at my expense, as it is after the two week return period. I'm sure they'd be glad to send me more dead plants, but I'm not spending another cent at their company or returning dead plants at my expense. My first clue should have been that their website hasn't got a spot for customer reviews. Wish I had checked their reviews elsewhere prior to ordering as they send dead plants and in no way stand behind their products. "


Rating 2/10
1/5
2015-06-15

"NEVER EVER ORDER any products from this company. Took 5 weeks to ship products so that I wanted to cancel the order before shipping them, but could not cancel it and the only way to cancel them was to return the product in 2 weeks after I receive them.
I returned them as soon as I received and NEVER RETURNED YET. They say " As of yet, we do not show receipt of your refund request. Please allow time for us to receive your package and required documentation." HOW LONG???
TERRIBLE COMPANY.
"


Rating 2/10
1/5
2015-06-08

"I will NEVER order from this company again. I ordered on 4-13-15. No order as of 5-6-15 so I called and was told my order was in the shipping dept. I called again on 5-22-15 because I still had not received my shipment. I told them I wanted to cancel my order because I was tired of waiting for them and the blooming season for what I ordered was over. They gave me the wrong email to send my cancel request to. I sent a cancel request on Direct Gardening's website and never heard a reply that my order was cancelled. Called again on 5-30-15 and was told my order had shipped...they totally ignored my request to cancel. I picked flowers that were in stock hoping it would speed my order. I received subsitutions that I didn't want, and I wasn't asked if a subsitute was OK. One flower blub came dead; a bag of mush and quite frankly, I'm not sure about some others."

This review was modified by Lovemms1 on June 08 2015 11:30:39 AM

Rating 2/10
1/5
2015-05-28

"Never received my order. Told weeks ago it was in shipping. Now their phone is busy or a recording says no longer her a working number. My bank is disputing charges since they took the money out of my bank back in April. SCAM!!!"


Rating 2/10
1/5
2015-05-21

"like the other reviewers, I have yet to receive my order, 5 weeks after I placed it, and when I was finally able to get through to customer service all they would tell me is that there is no ship date. There are plenty of other nurseries who will ship in a timely manner; I would never deal with this company again. "

This review was modified by Eloise12 on May 21 2015 10:51:43 AM

Rating 2/10
1/5
2014-10-30

"They shipped over two months after I ordered. It was so late I canceled it and still received it over 9 days later. The customer service was rude and WAY out of line. I would NEVER order from them again. "

This review was modified by Gardener1786 on October 30 2014 02:37:37 PM

Rating 2/10
1/5
2014-10-14

"I wish I had read reviews about Direct Gardening before I placed an order with them.
They are indeed the worst online company I have dealt with in the 15 years I have been making online purchases.
There is absolutely no communication of staff within this company between each other within customer service personnel or between customer service and the shipping department. One person will tell you something about your order but the next day you can phone and get a totally different story.
Do not order from them unless you like being jerked around and having no idea if or when your plants will arrive. They will not honor a single thing that they say.
"


Rating 2/10
1/5
2014-10-08

"Absolutely the worst company I have ever dealt with. They lie, tell you to do one thing and then won't honor what they say they will do. I ordered two Dappled Willow trees (which took forever to be shipped out, I had to email and ask where my trees were and when they came they were dead looking) and they came with tags saying "crop failure" Hakura Willow. I asked what that meant and was told it meant the tree that I ordered didn't survive so they replaced it with another tree. I was told to keep the trees they sent and to send in the original shipping label and request a full refund as per their policy. Finally got a response telling me the two names were one in the same, I told them the trees were dead. Supervisor Mike ( Absolutely horrible person, yells, talks over you, won't listen to what you are saying, argues, double talks, total Donkey), tells me to write that I am not happy with my product and as per him send a full refund, I also include the dead trees are still dead no matter what the name and to talk to Mike if there is an issue. I get the same response. I call, get the same fight, I file with the BBB. They send a letter to both the BBB and myself saying to send the new letter and the original shipping label back and they will refund or credit. I do that only to get the same response, the two names are the same tree. Again, a dead tree is a dead tree no matter what the name. I reopen the BBB complaint and call and get nasty Mike again who refuses the refund he promised before and says he doesn't have the file and now is asking if I returned the tree in the first 14 days. I was told to keep the trees (which are dead, I have pictures, I kept them in case I have to send them in) which at this point sending them back will cost me as much as the refund. This company is the worst company ever. I should have read all of the negative reviews and never ordered. Save yourself the headache. Do not waste your money or time on these thieves. "Crop Failure", customer service failure runs deep. I hate that I have to rate it with even 1 star.
Becky W.
Colorado Springs, Co.
"

This review was modified by BeckyWy on October 08 2014 05:18:35 PM

No Avatar

Rating 2/10
1/5
2014-09-02

"Absolutely horrible customer service. They told me on my order there was a "crop failure" and that they substituted it with another tree. I told them I didn't want another tree, I wanted what I ordered. I was told to keep the trees and send the shipping labels and an note requesting a refund. I did that only to get it back saying the two trees were one in the same. OK, so why the "Crop failure" on both trees? Well probably because they are dead. I called back and talked to supervisor Mike, he told me what to write for a refund, I kept him on the phone and wrote exactly what he told me and even said to ask Mike if they had any questions. Got the labels and my letter back, no refund saying they trees are the same. I kept telling Mike the trees were dead so it really didn't matter if they were the same trees or not, a dead tree by any name is still a dead tree. I called Mike and he denied talking to me saying he talks to hundreds of people, I said I bet you do. I read him the letter asking if he remembered that. He claimed to remember nothing. I told him all we talked about and how I got the letter back. He referred me to the refund policy and told me to read it to him. At that point I told him I was done playing his games and told him I would be calling the BBB to file a complaint. They already have I believe 130. I did EXACTLY as he told me and still got my letter and my labels back. I still have the dead trees."


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