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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Directdeals.com Directdeals.com Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 13785 Research Blvd. Suite 125 Austin, TX 78750
    • Contact: customerservice@directdeals.com
    • Phone: 844-725-0607
    • Customer Support: 844-725-0607
    • Business Hours: Office Hours: 8 - 6 CST. Online Operations: 24/7
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.17/10 9.17/10
    Chance of future purchase: Rating 7.50/10 7.50/10
    Shipping & packaging: Rating 6.67/10 6.67/10
    Customer service: Rating 8.33/10 8.33/10
    Return/Replacement policy: 0.00/10

92 Customer Reviews

No Avatar

Verified Customer
Rating 10/10
5/5
2015-06-27

"Finding what I wanted was very easy. I purchased MS Office 2013 and Windows 8.1 a couple of days latter. Both transactions were smooth and got fast delivery of keys and links to download the software. I will keep using Directdeals.com for all my future software purchases."


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Verified Customer
Rating 10/10
5/5
2015-06-23

"Excellent customer service. Had a minor problem with installation, but they took care of it quickly and professionally."


No Avatar

Verified Customer
Rating 10/10
5/5
2015-06-22

"Very satisfied, Got what I ordered very fast and it exactly what I ordered."


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Verified Customer
Rating 10/10
5/5
2015-06-19

"The staff was very helpful. I was very happy with my experience and will definitely use you again."


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Verified Customer
Rating 8/10
4/5
2015-06-12

"The purchase I placed on a Friday night went through without much difficulty. However, there was a hold placed on my order during processing that prevented me from obtaining it immediately. I had no expectation that this was to be the case as I have received numerous other downloads before without a problem or delay. I was told, in an email received shortly after I made the purchase that I needed to speak with a person, before my order could go through but was not provided with any contact information. I was unsure what this was about as i had never experienced anything like it before and frankly it seemed a bit odd. Upon calling the company the next business day which was a Monday I spoke to a kind customer service representative who helped. With a click of a button, on the part of DirectDeals II had the email that was being held and received my product. I was not happy about the delay as it prevented me from getting the work I needed to get done that weekend, and felt that a contact number should have been included in the email so those are the reasons for the downgrade of somewhat satisfied. "


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Verified Customer
Rating 10/10
5/5
2015-06-05

"They called to confirm that everything worked. Very satisfied!"


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Verified Customer
Rating 2/10
1/5
2015-06-02

"They sent me a blocked version of Office 2013 Office Pro Plus, then replaced it with a version of Office 2013 Home and Business. Very frustrating and perhaps illegal."


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Verified Customer
Rating 2/10
1/5
2015-05-21

"They were real quick to take my money and never delivered the product!"

Rep reply posted May-28-2015

DirectDeals, Directdeals.com rep has responded

“Hi Daniel-

Thank you for your order. We understand you have a lot of options when making your software purchases. We really appreciate that you choose www.directdeals.com.

Thank you for the feedback you provided over the phone. I can understand why you were frustrated. I would be frustrated as well. I am always looking for ways to improve our customer satisfaction. I have evaluated our Sunday coverage and have made adjustments.

If I can help out in any other way, please don't hesitate to contact me. You can reach me at 1.844.725.0607 Ext. 702.

Regards,

Erik Imes
Customer Service and Technical Support Manager
DirectDeals.com”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-05-14

"I quickly got my email with the subscription I ordered. Great price, quick turnaround, very satisfied!"


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Verified Customer
Rating 10/10
5/5
2015-05-11

"Very quick service, and immediate and courteous response to technical question I had after download."


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Verified Customer
Rating 10/10
5/5
2015-05-10

"Bought Ms office download and was totally pleased with the entire experience. "


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Verified Customer
Rating 10/10
5/5
2015-05-09

"Quick easy transaction. Codes received immediately. "


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Verified Customer
Rating 10/10
5/5
2015-05-03

"As always, prompt fulfillment and delivered as advertised."


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Verified Customer
Rating 4/10
2/5
2015-04-30

"We had a hard time with the download. It came in a language other than English. We eventually were able to get an appropriate download."

Rep reply posted May-08-2015

DirectDeals, Directdeals.com rep has responded

“Thank you for your feedback Heidi!

We really appreciate any feedback we receive from our customer's. We are sorry to hear that you had a hard time with your download. If you ever run into any issues or need help with anything else, please call our Technical Support Team at 1-844-725-0607.

Thank You,
Tamara
Direct Deals Customer Specialist”


No Avatar

Verified Customer
Rating 10/10
5/5
2015-04-28

"I had a problem downloading and customer service was extremely helpful. I appreciate them replying and helping me out. I am happy with my purchase. Thank you. "


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