5/5

posted Feb-15-2010

"This is the second time i have ordered computer parts from DirectCanada. The first time, I ordered a processor, motherboard, memory, cooler, and a video card. Within about 4 days from placing my order, I had the parts in my hand. I found the entire process very easy and very fast. Their customer service is also top notch. Aswell, their prices are on par and sometimes even cheaper than other canadian e-tailers (tigerdirect, ncix, canadacomputers, etc).
I recommend DirectCanada to all of my friends that are considering to purchase parts online."

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5/5

posted Jun-20-2007

"Awesome service and delivery was right on time. Will buy there again and would recommend to anyone! Customer service is friendly and down-to-Earth, unlike the cold and machine-like attitudes you would get at other stores."

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5/5

posted Sep-09-2006

"I noticed quite a bit of advertising for this store's grand opening and decided to have a look. It turned out that this store is related to NCIX, which I had already done quite a bit of business with before. And just like NCIX, I had no problems purchasing from Direct Canada. Prices were also awesome and free shipping on the order made the deal for me, especially as I purchased a 40lb case. Awesome service!"

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5/5

posted May-04-2007

"Amazing service, have purchased from them a few times now, and have always been satisfied with their speedy delivery and customer contact. Stores like DirectCanada.com make the shopping experience a pleasure as opposed to a chore!"

This review was modified by NataliProducts on May 14 2007 10:43:54 AM

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5/5

posted May-06-2011

"I found this store using Shopbot.ca, I definately perfer to buy Candian if I have the choice. Their prices were lower then the stores I have been shopping at for years. They offer free ground shipping and express air shipping for a nominal fee (depends how fast you want it). What actually sets them aside from the rest is their customer service. A++ we're talking 10 minutes from the time I send an email 'til I recieve not only an answer but the fact that they have actioned my request already. Other sites do have a better selection but don't pass these guys up when shopping around, very few of us are made of money."

This review was modified by fidler124 on May 06 2011 04:32:13 PM

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1/5

posted Oct-25-2008

"Took forever to process my order. Shipped me a defective one and told me to send it back at my own cost for a replacement. Then they tell me they discontinued the item and I would only get the purchase price refunded and not shipping. This took 5 months to resolve.

So at the end I waste 5 months, spend $30 shipping a defective item back to them. And I still don't have the item I ordered.

Response time very very slow. And lazy they constantly ask me to tell them the whole story all over again instead of scrolling down the message thread."

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5/5

posted Apr-24-2009

"I love DirectCanada. Their support team is fast, shipping is extra fast and prices are simply excellent! I always receive my order between 24 and 48 hours after my purchase, that's incredible!

Indeed everything is not perfect. I guess they save money on a strategic place: Their website.
The website directcanada.com is not really ergonomic and the lack of search filters is a pain. The tools to track order status is also very bad and their is no indication when a product from our order goes backorder. There is not much reviews from other customers on the website, I don't know if it's a lack of interrest or if DC is not well known.

But nonetheless, I highly recommend DirectCanada to everybody. I'm checking products on other's sellers website, but I always do my final order on direct canada because of their best prices and shipping speed!"

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2/5

posted Jul-23-2009

"If you get a defective product their return policy is very poor. They do not ship replacements, they will only give you a refund with a 15% restocking fee... it's not your fault that you got a defective product but you out money, in my case it was over 60 dollars restocking fee... very frustrating to say the least. Buyer be ware"

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5/5

posted Nov-04-2006

"Easy to recommend. They answer support messages in 24h. I saved about 200$ over NCIX witch is already cheap! They shipped my order from vancouver to quebec in like 3-4days FREE of charge! Very good new competitor to canada estores. Cheers!"

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3/5

posted Dec-18-2007

"I've often ordered from Direct Canada because they have low prices and usually have the item I'm looking for in stock. Most of the time, I have been satisfied with the service I got and even been impressed at the customer support. That's why I've been very surprised at the way I've been treated by DC in the last two weeks.

It all started when I ordered a graphics card that was defective (snowy image in games, large colour bars, ect.). I placed an RMA request and got the RMA number very quickly. I then sent the item in a timely manner... but messed up by sending it back on an identical looking box for the previous graphics card I bought from them (SLI setup). I've been waiting for a refund ever since... and customer support even stopped answering my e-mails 5 days ago. The only thing I know is that I messed up with the box. I sent them the various numbers on the sticker of the right box... but that was a week ago and I still haven't heard from them since! How long can it take to process an RMA request???

I am now trying to find a contact other than customer support (the only one to be found on their site) so I can finally get this item refunded and order a replacement.

If you ever have to buy from them, know that they will charge a 15% restocking fee on ALL items, even the ones that are defective and are returned under 10 days. This is the most astonishing thing ever! They do pay for the shipping for the replacement item (as they should)... but that does not explain the 15% fee on a DOA item.

If I can avoid it, I will not order from Direct Canada again. Local stores will refund the full ammount or replace a DOA item at no charge... which is how things should be.


EDIT: By a bizarre coincidence, Direct Canada finally decided to proceed with the refund only minutes after I posted this. And contrary to the legal text on their site, they didn't take a 15% restocking fee. Also, the shipping will indeed be free, as promised. So I felt it important to edit my feedback to reflect those events. At least all this got finally sorted out... although many days too late. So all is well that finishes too late... or something like that. :+P"

This review was modified by SleeperzGuy on December 18 2007 04:56:14 PM

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