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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: Unit 186, 4611 Viking Way Richmond, BC, V6V 2K9
    • Contact: Customer.Care@DirectCanada.com
    • Phone: 1-877-DIR-PC-28 (1-877-34
    • Customer Support: 1-877-DIR-PC-28 (1-877-34
    • Business Hours: 9:30AM to 5:30PM PST weekdays Closed Sat-Sun
    • Fax: 604-909-4901

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.81/10 8.81/10
    Chance of future purchase: Rating 8.76/10 8.76/10
    Shipping & packaging: Rating 8.63/10 8.63/10
    Customer service: Rating 8.22/10 8.22/10
    Return/Replacement policy: Rating 8.44/10 8.44/10

1,540 Customer Reviews

Rating 4/10
2/5
modified review posted

"Warning - Direct Canada has an unannounced procedure in their ordering system, where AFTER you place & pay for the order, they send you an email saying they are going to have their robocaller call you and verify your order.

Problems with this are:
1 - they require a phone number
2 - when you are deaf, like me, and do not have a voice phone, how are you supposed to receive the call (actually is now against HRC to require a phone for ordering). Our deaf community has a phone number about 200 people share. It is never answered (we are deaf) nor manned, but it serves as a placeholder number for these places whose outdated website can't conceive that people may not have a phone. That's why we use email.
3 - their procedure is nowhere listed on their website - only AFTER you have paid do you then receive an email indicating they want to call you. No Direct Canada - you must fully disclose the whole procedure a potential client would be agreeing to, not try to tack something on afterwards - violates purchase contract law. (And your sister company NCIX doesn't do it, so why would you?)
"


Rating 10/10
5/5
modified review posted

"great service,
always good price.

everything i order from here is shipped promptly.
i have had them confirm my credit card through a phone call to ensure the purchase was not fraud. i appreciated this a lot.

and everything i order has been free of defect and always at an amazing price.

thank you for your great service.
"


Rating 10/10
5/5
modified review posted

"Edit: I received a call from directcanada and they offered me a full refund.

Extremely unsatisfied. I wanted to return a video card I ordered 2 days ago that was on sale, turns out the price dropped back to the original price. Funny thing is, The original price was 25$ LOWER THAN WHEN IT WAS ON SALE!! in other words I have to take the 25$ loss if I wanted to return it.
"


Rating 10/10
5/5
modified review posted

"Bilt a budget gaming pc for my wife. The parts came the next day and were very well packaged. Costumer support was fast and helpful when i had trouble confirming the order. I will say that the web site could use a lot of work (insufficient filters for browsing) i had to research my parts elsewhere and then search for them by name on the site. But that is not a big deal.
I would recommend them to anyone. Just know exactly what you need before going on the site and i garenty you'll be satisfied.
"


Rating 10/10
5/5
modified review posted

"Fast shipping. I received the good product, new ans working perfectly.
"


Rating 10/10
5/5
modified review posted

"Fast fast fast! And lots of emails with updates about order status. Perhaps more than required but much better than not enough like a lot of companies. Prices are always very competitive. I wish they stocked more items although they seem to usually stock what I am looking for. Great company. "


Rating 10/10
5/5
modified review posted

"I have changed my rating because DirectCanada has emailed me and has shipped my item. they have also compensated for the delay"


Rating 10/10
5/5
modified review posted

"Amazing price, Super Fast shipping I got my items in a Couple days, item was packaged appropriately and the item was in very good condition

I dealt with most computer Stores in Canada for past ten years & I'm Rating Direct Canada Computer INC, as a number one Store for purchasing computer parts in whole Canada.
"


Rating 10/10
5/5
modified review posted

"Had to modify my order 1 day after it was made and they promptly did, A1 service!"


Rating 10/10
5/5
modified review posted

"Le disque a été livré rapidement.

Commande 473106
Custommer PO# 554301 - order 7976388

I dont received BKU 92432 M942 Z812 Seagate Backup Plus 2 TB IN PORT
"


Rating 2/10
1/5
modified review posted

"Place order almost 10 days, still cannot receive the goods (mentioned in stocks)"


Rating 4/10
2/5
modified review posted

"I ordered ssd and ram to upgrade my laptop, my order placed at December 26th, 2014 (boxing day), based on what they are saying, they ship in 3-5 days! After a week nothing happened! I called them and asked for reason, the customer service said we have lots of orders and at this time it takes longer time for shipping! finally after 2 weeks I received a box, when I opened the box there was only ssd and NO ram! I called them and asked for the ram! the man that always answering as customer service, said " the ram is out of stock and you have to wait", I surprised and asked him why you sold something that you don't have? he had no answer and asked me to wait more couple days! after 3 days I called again and he said no news! I was so disappointed and said I want to talk to a manager, he said "THERE IS NO MANAGER HERE!" finally after 23 days I received the ram! the price was good but the customer service and responsibility is horrible. For sure I'll never buy from them!"


Rating 10/10
5/5
modified review posted

"Good price for my laptop. It was packaged appropriately and was delivered quickly even if it was ground shipping. The laptop arrived in perfect condition; the IPS screen is stunning. I waited a long time for this model and am very pleased."


Rating 8/10
4/5
modified review posted

"I've ordered from Direct Canada a couple of times and I find their phone order confirmation number to be a little unnecessary, but that's just a minor gripe. Their parts are very well priced however and have shipped very quickly for my two orders. It took a little while to process my RMA and the "Instant Support" isn't quite accurate, but that is likely a result of the busy holiday season. "


Rating 10/10
5/5
modified review posted

"I ordered my stuff, got it 2-3 days later, build my pc, now i'm happy"


Direct Canada is a Merchant Member! Learn more

Direct Canada is a merchant member
Direct Canada participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,902 merchant members.