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Store Rating and Reviews Direct Canada

Homepage: http://www.directcanada.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 9.64 / 10
Six-Month Reviews: 159
Lifetime Reviews: 209

   


Lifetime Rating: 9.16 / 10
All Stores Avg.: 8.07
8.49 Pricing of Products and Services
9.16 Likelihood of Future Purchases
9.29 Shipping and Packaging
8.18 Customer Service
7.81 Return or Replacement
Show Reviews Read all 209 reviews below.
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Online Ordering
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Require User Registration
Guaranteed Security
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Customer Info. Confidential
Customer Support
RMA Required

mailing address:
Unit 186, 4611 Viking Way  
Richmond, BC, V6V 2K9
customer support email:
Customer.Care@DirectCanada.com
phone:
1-877-DIR-PC-28 (1-877-34
customer support:
1-877-DIR-PC-28 (1-877-34
business hours (est):
9:30AM to 5:30PM PST weekdays  
 
Closed Sat-Sun

FAX: 604-909-4901


 Direct Canada Customer Reviews
Page 1 of 14sort reviews by:
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Reviews 1 - 15 of 207
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Somewhat Satisfied
Reviewer: queen651
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7/2/09 7:45 AM
Super ! Comme d'habitude... Prix compétitifs, livraison rapide (très rapide, même, avec la récente promo par avion). Je ne peux toutefois rien dire sur le service à la clientèle que je n'ai jamais eu à contacter. Je recommande...

Very Satisfied
Reviewer: beaupg
Click Here to See the Profile for beaupg

6/29/09 9:10 AM
This is the first time I ever ordered from Direct Canada. I am totally satisfied with the order. It was delivered in record time, and everything was in excellent condition. The prices were the best I have found anywhere. I would highly recomend buying there and will gladly order more from them in the future.  
PS: I had to pay shipping because of where I live but still was cheaper than anywhere else I have shopped.

Very Dissatisfied
Reviewer: samnasar
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6/24/09 4:23 PM
Very poor service. In spite of the fact that their website clearly states "we only ship with purolator and canadapost" on the top of each and every page, they shipped my order via Fedex. Now, fedex does not have an office where I live, so when they tried to deliver the order and I happened not to be home, I have to pick it up from their closest location which is about an hour drive, back and forth! Had they done what they advertised and shipped it with either purolator or canadapost, I would have been able to pick it up locally in a few minutes. I tried to call them and was put on hold for 16 min when I eventually gave up.  
 
Also, their annoying emails. They email you for each step processing the order. Why not just let me know when the order ships and the tracking information (which interestingly enough, they emailed me, without stating the carrier, so it was totally useless)!  
 
Would probably never do business with them again.

Very Satisfied
Reviewer: oneforall59
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6/23/09 11:57 PM
I haven't tested the drive yet but the shipping for free is still quite fast . I'm sure it will work. :)

Very Satisfied
Reviewer: Frankanie
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6/23/09 10:21 PM
Fast, good service and not expensive. One of the best place to buy some hardware on the web without any worry.

Very Satisfied
Reviewer: kasp3r
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6/21/09 7:38 AM
Great service, great store, great price!  
 
Toujours un excellent service et de bon prix... Depuis 3 ans environ que je commande via se site et je n'ai jamais eu de pépin...

Very Satisfied
Reviewer: jftor
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6/20/09 6:32 PM
I ordered the product and it was it my hands within 24 hours. The price was the best that I could find and the air shipping rate was amazing. Everything on the Net should work this well!

Very Satisfied
Reviewer: Lucas107
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6/18/09 5:51 AM
Best prices in canada. Super fast and super cheap shipping. Everything arrived perfectly. Thanks.

Very Satisfied
Reviewer: Technoh
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6/17/09 8:06 AM
This was not the first time I ordered from DirectCanada and once again I was not let down. I was kept informed at every step of the way by email and my order arrived in a timely fashion, well packed in recyclable wrapping. There is not much more to tell, everything went smoothly.

Very Satisfied
Reviewer: ndttech
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6/16/09 7:27 AM
Have purcahsed numerous times...excellent prices...great shipping (speed & cost)... will definitely buy again...b.

Very Satisfied
Reviewer: myklgrant
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6/15/09 4:39 PM
Great price - amazingly fast delivery. What more could you want?

Very Satisfied
Reviewer: oshido
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6/14/09 12:19 AM
Good provider but they have some problem with availability of product on web site. Product description are exact and price is good. Promotionnal shipping fee are good. But availability change when order are complete. The overall cote for this provider is A+.

Very Satisfied
Reviewer: deity925
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6/11/09 3:16 AM
Super fast shipping. Excellent service & deals. Strongly recommended!

Very Satisfied
Reviewer: wtony
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6/10/09 10:10 PM
DirectCanada is my first choice for buying computer parts. Generally I only look elsewhere if they don't have what I want. They have the best prices; free shipping on orders over $300; and my orders are usually processed in one business day and arrive in about two or three business days (I live in Alberta). This last order was no different, everything went great!

Very Satisfied
Reviewer: Boltero
Click Here to See the Profile for Boltero

6/9/09 11:37 PM
Very fast delivery! I've just ordered on sunday afternoon and received it on tuesday afternoon.  
Although I have made a mistake first in my order I was able to contact someone who fixed the problem refund me and so I made a new one order all the same day. What a great professionnal costumer services!!!  
Sincerely Merci from Quebec...

This review was modified by its author, Boltero, on 6/20/09 2:43 AM.

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