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Ratings Rating
Store Information Store Info
Full Rating Profile
  • Rating 6.90/10 1,252 reviews

    6.90 / 100
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    Direct Canada is a merchant member
    Direct Canada participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • Direct Canada contact information

    • Address: Unit 186, 4611 Viking Way Richmond, BC, V6V 2K9
    • Contact: Customer.Care@DirectCanada.com
    • Phone: 1-877-DIR-PC-28 (1-877-34
    • Customer Support: 1-877-DIR-PC-28 (1-877-34
    • Business Hours: 9:30AM to 5:30PM PST weekdays Closed Sat-Sun
    • Fax: 604-909-4901

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 7.08/10 7.08/10
    Chance of future purchase: Rating 6.83/10 6.83/10
    Shipping & packaging: Rating 6.30/10 6.30/10
    Customer service: Rating 6.90/10 6.90/10
    Return/Replacement policy: Rating 6.39/10 6.39/10

All 1,267 Customer Reviews

Rating 10/10
5/5
modified review posted

"With my recent order, it was processed and shipped within 24 hours, which is amazing. I would definitely order from them again. "




Rating 10/10
5/5
modified review posted

"I would highly recommend purchasing your next item from these guys. Not only was my monitor cheaper then everywhere else both online and in store; the shipment was fast and arrived undamaged.

I Will be using these guys for any future purchases.
"


Rating 2/10
1/5
modified review posted

"Do I really need to post something here to get responds from Direct Canada? Ordered a printer from them on 2/14. No email no phone call nothing from them. It was like nothing ever happened at all. I don't even know the order is cancelled or not. Do they care about customer?"


Rating 10/10
5/5
modified review posted

"DirectCanada is my favorite Canadian online shopping spot. Orders are cleared fast, shipping is low and fast and service is perfect! When something goes wrong they are fast to answer and fast to help solve the issue. I've been buying there for years and I will continue for years!"


Rating 10/10
5/5
modified review posted

"i must say that the service here is very good and for delivery you can not ask for any thing better.........keep up the good work"


Rating 10/10
5/5
modified review posted

"Customer service at Direct Canada assisted me with my order. Excellent customer service."


Rating 8/10
4/5
modified review posted

"Like many others, I also ordered the color AIO at a discounted price from Direct Canada (DC) recently. DC website indicated everything went well and the printer should be on its way to me. Only realized suddenly that the order was cancelled as I got email from Paypal (only) that I got a refund. Disappointed but eventually received clarification from DC about the item not being available."


Rating 8/10
4/5
modified review posted

"Direct Canada customer service turned out to be quite good."


Rating 8/10
4/5
modified review posted

"Bought printer Samsung SL-C460W a week ago and have yet to recieve any sort of information regarding my order. The item itself has been removed from the website! Very disappointed !!
order # 423594

Edit: Rep from DirectCanada offered a reasonable compensation for the issues experienced.
"


Rating 8/10
4/5
modified review posted

"Ordered a printer from them on 2/15.Still waiting for updates.
Issue has been resolved.
"


Rating 8/10
4/5
modified review posted

"like other i had buy a samsung printer and learn by other that i will not received the printer because of a error... still not have received anything from them saying i will not have it and the order as not been cancel by theme my order is still pending... pretty lame service on there part on that one ...

finally they contact me and explain what happen...will give them another chance at some point ...
"


Rating 2/10
1/5
modified review posted

"Terrible communication. I originally ordered a printer from them. I received no updates on my order even after I payed through Paypal. Eventually I got a refund on my Paypal which obviously meant that the order was cancelled. I did not receive an email or anything in regards to why my order was cancelled, it was like nothing ever happened at all. Unacceptable"


Rating 10/10
5/5
modified review posted

"Great place, great customer service! ordered a printer through price error but they responded properly and informed me of the error and refunded my money promptly. Will do business again! Thank you"


Rating 6/10
3/5
modified review posted

"I ordered the samsung SL-C460W on February 14th, received my confirmation number after paying through paypal. A few days later I received a paypal refund for the purchase amount. No explanation given from Direct Canada. No email, plenty of stock showing on their website, very poor customer service on their part. If it wasn't in stock, it should not be advertised that it is. Direct Canada should be offering rain checks, substitute for a similar model and at the very least, keep their customers informed to what is happening. Direct Canada, you need to make this right!

Edit February 25th: A Rep from direct Canada got back to me (Harley) and has apologized over the printer fiasco. As a sign of good faith, I've been given a gift card to use in the future. Still need a printer but at least direct Canada is listening to our concerns. Thank you for trying to make this better. I will buy from direct Canada again and hopefully this mess won't happen in the future.
"


Rating 2/10
1/5
modified review posted

"I ordered a printer from Direct Canada's website on Feb 15 2014. I received confirmation of the order, and processing updates, the money was taken from my cridit card the same day I ordered.
Having heard nothing about shipping, I sent them an e-mail on Feb 20 2014, asking when the printer would be shipped.
Later in the day, I observed that my credit card had been credited with the purchase amount of the printer.
To date I have received no email from them explaining their actions, Lucifer will wear a scarf and mittens before i do business with this company again.
"