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"Had a good experience with these guys in the end. Started a little rocky as my order backordered. They fixed it. ThanksBrad"
"Placed an order that was indicated as in stock and paid immediately via PayPal. 10 days later the order status on their website continued to indicate "in process". Called their customer service number several times but never got to a human, left voice mails. Several days later I send them an email asking for status. No response to that inquiry either. As of now I am out of pocket almost $300. My next step is to contact PayPal and open a claim. Very frustrating! "
"I've been a consistent customer of Direct Aquarium for over a year now and have only positive feedback for this company. Customer service is readily available by phone, email, or chat. Great product selection and competitive prices."
"Direct Aquarium really helped solved my problem. I didn't know what power compact bulb I needed. They walked me through the process and even shared a coupon code.Very positive"
"Fantastic Customer Service!!!I ordered an Aquarium pump from DirectAquarium.com. Ordering was easy and arrived well packaged and when expected. However a part was missing. I thought I was in for a giant hassle but when I emailed customer service - and got Jeff - he was fantastic! I needed the pump in 3 days - Jeff resolved the problem within about an hour and shipped another pump even before receiving the first one back. I couldn't believe it! And sure enough - I received it in 3 days. Jeff was Courteous, Concerned, Efficient and overall Fantastic! I highly recommend DirectAquarium.com."
"I have been shopping with Direct Aquarium for the last year. There customer service is wonderful and always available by email for help."
"Direct Aquarium was easy to work with. I was able to get the customer service I needed in order to get the right replacement ballast for my marine tank. I will definitely order here again. "
"Great service, great provider. I will definitely do business with Direct Aquarium again."
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