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posted May-20-2012 
“Dear truly76,
On behalf of DinoDirect, I would like to apologize for all inconvenience you have experienced while shopping with us. Your feedback and comment, which could improve our products and service, would be highly appreciated.
1. According to the policy about the shipping fee, the regular mail shipping method is free. But you have chosen UPS, so the shipping fee has been charged. 2. Since some countries are not covered by DHL/UPS, or due to the weight or size of the items, the carrier will change your shipping method from DHL/UPS to EMS. EMS is also a express shipping method, which will take 3-7 business days to arrive the destination, hope you will kindly understand this situation. 3. As the item which is missing in the shipping way, our related department will issue the refund in 2 business days. Please confirm this by that time. 4. We have a lot of suppliers all around the world. In order to save your waiting time, we shipped out the items separately. 5. As the wrong item, we have checked the description about the item, it is single lamp holder one. It is not double holder. You may confirm it on the following link: http://www.dinodirect.com/studio-equipment-set-83cm-reflective-umbrella-double-lamp-holder.html?cur=EUR .
We sincerely feel sorry about inconvenience we have caused. Your understanding will be highly appreciated. Please feel free to contact me, if you have any other questions.
Regards,
Louis CS-Manager
Dinodirect”
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posted May-23-2012 
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![Share](javascript:share_rating({"review_body":"DinoDirect is outstanding. It\u0027s also faster in delivery. You have to look for yourself about the quality. Sometimes it\u0027s outstanding for a remarkable price. Sometimes it\u0027s high quality. Help by chat was fast and perfect. So DinoDirect goes for good service and quality.","link":"http:\/\/www.resellerratings.com\/store\/DinoDirect\/comment\/1566666#comment1566666","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DinoDirect.jpg","store_name":"DinoDirect","username":"KianHodgson","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wonderful shop!<br><br>After some purchases at DinoDirect, all can I say is that I am pleased with them.<br><br>Never had any trouble with them and their customer service is excellent for asking things about the items before ordering them.<br><br>In all of my purchases I received the item I ordered. The order processing time is very low. They are very fast!!!<br><br>I will place more orders at DinoDirect, they are 100% recommended.<br><br>Trust on them.","link":"http:\/\/www.resellerratings.com\/store\/DinoDirect\/comment\/1564616#comment1564616","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DinoDirect.jpg","store_name":"DinoDirect","username":"MariCuloRajoy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I also have experience of shopping in DinoDirect. I want to mention the quality of support services. I\u0027ve had problems with payment orders. I could not understand why. I asked for help to customer support - and I got a response. I tried again - and again, they contacted me and offered real help. I know that have been corrected in their system that I could make payments. I am a long time to solve the problem of payment - tried various options, which I was offered. Finally I found a convenient way to pay for my order and I am a buyer again DinoDirect. To all the advantages of DinoDirect I add just a responsive support service.","link":"http:\/\/www.resellerratings.com\/store\/DinoDirect\/comment\/1557666#comment1557666","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DinoDirect.jpg","store_name":"DinoDirect","username":"AnyG","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very pleased with this purchase at DinoDirect.com<br><br>I am going to place all my future orders at DinoDirect. I know I am not going to have any problems with them and I will continue purchasing from them for ever.<br><br>They are pretty fast processing orders, and they ship exactly what you order, not as their competitors, that you order something and receive a completely different item.... or in less quantity than the one you paid for...<br><br>I recommend them. Thanks. Good job! Nice!!","link":"http:\/\/www.resellerratings.com\/store\/DinoDirect\/comment\/1557192#comment1557192","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DinoDirect.jpg","store_name":"DinoDirect","username":"JuanLuisElPayaso","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Just be carreful<br><br>I had long correspondence with them and this was my first order. I asked them a few questions in my last mail, but anyway, they just ignored them. Here is copy from the mail: 1. Wrong description with misleading information - free delivery, but not free. At the end I saw that I have to pay. It is OK if the goods are too big, but say it in advance. 2. After paying for UPS service, the goods were delivered by EMS? Why? It is cheaper for you probably. I do not care, I had options and I took the one which I prefer. 3. Wrong product delivered. After short correspondence, you said you will send new one, because I have paid additional for free returning back, which was verys expensive for you. I am fine with this. I received the product, but again the same - nobody even checked what was the problem - I wanted not single, but double lamp holder. This was the description and this is what I bought. I decided not to contact you again, because for me this was already a waste of time. 4. Of course, one of the goods missing. Partial shipment. Where it is? Nobody knows? Did you ask me to pay for the expensive UPS\/EMS service? - yes, I paid. And at the end, you sent this product (if sent at all) with regular post. This is just not serious. 5. After waiting for already 3 months you offered voucher for 13 USD. I would not take even voucher for 26 of course, but your proposition means that you do not understand what the problem is. To offer me the same amount which I paid months ago is not serious at all. So, it is up to you. Maybe you will have a lot of successful buying from them, but there is a big chance that you will finally have headache. But if you want to buy from them, I would recommend only cheap goods and just 1-2 references per order. This should be safer. I know that now they will comment my post with the regular \u0022Sorry for the inconvenience...\u0022, but this does not help.","link":"http:\/\/www.resellerratings.com\/store\/DinoDirect\/comment\/1555360#comment1555360","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DinoDirect.jpg","store_name":"DinoDirect","username":"truly76","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DinoDirect = The best online retailer!!!!!<br><br>DinoDirect are the best amoung their class...<br><br>Their prices are lower than their competitors, their order processing time is lower than their competitors, their customer service is faster and more efficient than the others...<br><br>This is my second purchase here at DD and I am pleased with them!!!<br><br>Very fast shipping too!!<br><br>All my future orders will be placed on DinoDirect, because they are the best!<br><br>Yeah!!! Thanks DinoDirect!<br>","link":"http:\/\/www.resellerratings.com\/store\/DinoDirect\/comment\/1552666#comment1552666","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DinoDirect.jpg","store_name":"DinoDirect","username":"GustavoSerano","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"One of the best Chinese megamarkets. On a ratio price\/quality has no equal. The goods same as well as at the others, but the flexible system of discounts allows to buy slightly cheaper.","link":"http:\/\/www.resellerratings.com\/store\/DinoDirect\/comment\/1551960#comment1551960","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DinoDirect.jpg","store_name":"DinoDirect","username":"sapsan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Dinodirect is a company with good reputation and considerate services, so I recommend it to all the online buyers. It is worth having a try. Believe it or not, just have a try and you will know,hehe.","link":"http:\/\/www.resellerratings.com\/store\/DinoDirect\/comment\/1551690#comment1551690","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DinoDirect.jpg","store_name":"DinoDirect","username":"connorcameron","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent site, the customer service is top notch. Always available and shipping now are super fast. Separate packaging is perfect. I recommend it to all users. the service is 10. Thanks for all dinodirect.!","link":"http:\/\/www.resellerratings.com\/store\/DinoDirect\/comment\/1551302#comment1551302","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DinoDirect.jpg","store_name":"DinoDirect","username":"Soyfa","rating":"5"}, "single");){kind=link}
"Good purchase, good transaction, good Online Store!
All my purchases with DinoDirect have been very successfull.
They sell much cheaper than their competitors.
I placed the order and they processed the order in the same day!!!
The shipping was very fast, and when I opened the package I saw exactly what I ordered. Perfect!
You can buy from them with no problems at all. Very nice!
100% recommended Store!"