5/5

posted Jul-19-2007

"I ordered a custom desktop system from Digital Storm in May, and waited a couple months before I rated or reviewed it to make sure I wasn't too hasty. I was using a terrible old Compaq laptop before, and I'm amazed and pleased daily at the difference in speed and performance of the Digital Storm system. I shopped around for ages before committing to a purchase, and I'm completely satisfied with my choice (and I'm definitely a frequent victim of buyer's remorse, so that's saying a lot). The price was a great deal for the package i got, I've had absolutely no problems in two months, the customer service was excellent, and any future computer purchases will most definitely be made with Digital Storm. You guys rule."

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4/5

posted Jan-21-2004

"Great gaming system,Best price for the components I chose. Im very impressed with this pc AMD-64FX. Im very happy I chose digitalstorm. Okay heres an update for this company. The computer has been running great. The problem im having requires tech support help. I have made 3 phone calls and sent 2 e-mails and I get no response only a recorded message saying they will contact me. Well 4 days later Im waiting. If this is the kind of 24/7 tech support you promised you lost a customer.10 days later I recieved a response and they were very nice but thats too long to wait."

This review was modified by dcc192 on December 17 2004 07:59:39 AM

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5/5

posted Sep-14-2009

"I jumped on their recently updated pre-built offer and could not be happier. It's an amazing feeling I've never had before to crank ALL the settings on a game to their maximum and still have it run smoothly.

I should point out I have only had it for about a month but I feel confident in my system. I've stress tested it myself and checked my temps (well within parameters considering the amazing overclock they provided.) Most importantly Digital Storm actually bothers to test their systems before they ship them out and they put the whole system under stress for 24 hours. A state that isn't even close to real world conditions unless you commonly play something like Crysis at max settings for 24 hours straight.

I feel confident in their honesty about this because besides checking for myself I also got a call from them informing me they were not able to get the system 100% stable through the test at a 3.8ghz overclock but they were at 3.75ghz. They wanted to know if this was ok or if I would like to cancel my order. Well that was certainly good enough for me considering the stock speed for the core i7 920 is 2.66! And this is actually covered under warranty. But just the fact they would check with me over something as small as .5ghz says a lot.

I could go on about the benefits of Digital Storm
but I think this sums it up best. They actually care about quality and customer satisfaction.

But that's the business what about the machine itself? I have found nothing to challenge the hardware yet. The case, the wiring and overall presentation is professionally neat and clean. The software came with none of the bloat you'd get buying from a store and extensive documentation for everything they even include the software cds in a digital storm binder! I was impressed by that little touch. I would have expected paper sleeves all individual not all collected for me in a binder. They even include the hardware extras the individual components would come with had you bought it yourself individually. So extra cables and such you may find useful.

In every way they are superior to buying your computer from a store or anyone else. If you REALLY know computers and want to save every dollar you can you'll probably still want to make your own but for everyone else in the market for a powerful computer (whether it be gaming like me, multimedia etc.) I would not hesitate to recommend Digital Storm."

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5/5

posted Oct-08-2004

"So like everyone reading this I researched several different companies on price and reviews, and digital storm was the best choice for me. I will be honest and list below pros and cons of my experience.

Pros.............
- Price they could build one for like 200 more then I could myself, with warranty.
- Upgrades I got a $100 better video card upgrade because they were out of stock of the 9800Pro
- Choices I liked the no OS option since I'm a tech I can save 200.00 and load XP myself
- They burn in test computer and replace faulty parts got new CPU because of heat warnings

Cons..............
- Hard get live person/return call they are obviously a smaller company but I believe they
could do better on this
- Took 2.5 weeks to get my computer but had to call them to get an explanation (the above mentioned CPU problems)
- Website out of date Most of the parts have been replaced/swapped out for alternatives once you get your system configured (online) call them about your build and see what’s out of stock

All in all I trust this company, my IT friends gave me crap for getting a prebuilt computer but after you’ve been in the biz for 10 years its nice to be able to “outsource” it, get a warranty, and all for like 200 to 300 more.

PS I definitely recommend the Digital storm blizzard LED fans and Cathode lighting it’s inexpensive and looks awesome.
"

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4/5

posted Dec-30-2005

" Order on Nov 30, 2005 computer w/monitor. Recieved order without monitor Dec 22, 2005. Was not told monitor was not in stock. Called them same day i recieved my order that monitor was missing and then was given option of different model. I agreed.
Dec 30, 2005 called them for status of order (since my order status on their web site was not updated from my original purchase order) so i can not track the status. Was then told shipping problems and hopefully Jan 03, 2006 will have answer(holidays).
My concern is i paid extra shipping for the monitor ($199)price of monitor not included. Ouch
When i get the monitor i will be able to test the computer since at the moment i do not have one. lol

Update on monitor: Recieved my monitor 5 Jan 2006. But now inspecting my opened computer case i am missing my 2nd hard drive.
6 Jan 2006 finally talked to customer service rep. Was told they will send harddrive, FedEx (next day delivery).

Update on Drive: Recieved my drive today 9 Jan 2006 and installed it myself. The computer is off and running with no problems now. What can i really say about Digital Storm? They were very helpful in fixing my problems and Customer Service people i talked to were fantastic. Would i order from them again? Only if i dont need the item in a "hurry".
"

This review was modified by geodic on January 09 2006 07:24:37 PM

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1/5

posted Oct-13-2003

"It looks like they use people who work for them to post + feedback... They say in stock, but just put it on backorder. Very poor tech support and when asked to talk to the manager, they said he would call me back. He never did! WORST COMPANY EVER"

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5/5

posted Jul-12-2007

"Purchased my computer from Digital Storm on May 5,2007 for the amount of $2,425.00 which was built from the Twister PRO series.

The unit arrived in a Digital Storm branded box, everything was professionally packed. All of the accessories were placed inside the accessories box and the computer system unit itself was packed really well between two massive foam pieces.

Unpacked computer, turned it on, it booted straight to the desktop amazingly fast. Must be from the RAID setup and tweaks Digital Storm does.

Fired up my games, Company of Heroes, Battlefield 2, and World of Warcraft, everything runs smooth like butter. Definitely a night and day experience compared to my Dell system.

I wanted to test the support staff, called the toll free number, was greeted with Kelly who was a great person. He was very friendly and wanted to answer all of my questions about how to hookup my internet service.

Final judgment: these guys are definitely great. From my experience these guys build great machines and they also have great service. There is no one else like them. Thank you guys you are doing an amazing job!"

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1/5

posted Nov-12-2009

"The computer I bought from Digital Storm has been back at the factory twice for total CPU crashes. Has spent > 2 of the 7 months I have owned it back at the factory for service. They will charge you hundreds of dollars in shipping costs for warranty service. Their customer service staff doesn't return phone calls or reply to emails. Buying from Digital Storm is a BIG MISTAKE."

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5/5

posted Mar-15-2007

"
(The Bad)

•I was supposed to have an upgraded cooler on the cpu. Instead it was shipped with the stock one. BIG mistake in my book. Quality control should have caught this one. It’s also really annoying because I was faced with either installing one myself (that’s one thing I really don’t feel comfortable with) ,having to send the system back, or just keeping it as is. I decided to keep it as is though I Know down the road when I go to overclock it I won’t be able to get as much because of the stock cooler. Again this was a big mistake in my book and one that’s not very easy to fix.

•The data drive had not been formatted. I had to format it myself this should have been caught in quality check.

•I had a problem with my floppy drive not getting power, not sure why, but I had to connect it with a different cable and it worked. (I have a modular power supply) No big deal, but still should have been caught in quality control.

•One of the DVD drives had a bad whistle sound when a disk was inserted, Got a replacement with no problems they even reminded me it wasn’t a burner (I thought it was opps) so I was able to update in the return process. They sent me a new drive and I replaced it and sent it back. No hassles.

•No 24 hour tech support. I probably would of second guessed my choice right from the start if I had noticed they are closed on weekends. BIG MISTAKE to be closed on weekends when most people have problems. Tech Support should be 24 hours a day every day. I’m sure this does turn some people away.

•The bois was not up to date, not even close. I had to update myself.


(The Good)

•The system was a very nice looking, solid made system and is very stable. Packaged with care and was delivered how a cpu system should be, with care.

•I was able to order a custom ATI RADEON graphics card by talking to a person in sales and they were able to sit me up with a custom web page to place me order still on line with the ATI RADEON card listed. That was truly a great customer experience on this issue, most companies would not go through the trouble.

•I got all my emails answer very quickly with all the questions I had before my order with no problem and very nice in the process.

•They figured out the problem I was having trying to get my spare hardrive I had form an old system installed and told me how to fix it. No hassle at all, most tech support would say “we can’t help you because it’s not a product purchased from us” This was truly another wow in customer service. (the problem was on my end not the cpu end)

•Not tons of JUNK software installed was a big plus. System came pretty junk free, though there was this stupid digital storm banner that show in system start on the desktop. (bad move) It was easily tuned off though.

•They put in custom fans not listed on the site so I didn’t have to have tons of neon fans everywhere. This process was Hassel free too.

•The tech support and customer service is outstanding. They are not rude in anyway and are very helpful and act like they care. They would be nearly perfect if they would just offer Tech support 24 hours a day 7 days a week. I truly believe they would try their best to help out with any problem that would arise Hassel free as possible.


(Conclusion)

I would highly recommend these guys. No company is perfect and the only way you’ll ever truly get things exactly how you want is to build it yourself if you’re willing to take the gamble. They are price competitively and have good customer service to back it up. Don’t be afraid to ask for something you want if you don’t see it listed, I’m sure they would be glad to help if they could.

It may seem I listed allot of bad things but remember it’s easier to remember the bad things and not the good. The really big thing was that dang gone stock cooler, if it wasn’t for that I would give them a A+ even with the problems I had, because when compared to other companies these guys excel in allot of areas. But because of the stock problem my final rating is a A-. They need to take a second look at the quality control department.

If your second guessing buying form these guys don’t. Unless the no 24 hour tech thing bothers you, I know they should have it 24 hours 7 days a week. But if you can over look that, then you can buy from Digital Storm with confidence. You’ll get a solid made system with strong customer service to back it up at a great price.

Thanks Digital Storm for a great pc,
Ben Mooney
"

This review was modified by mooney101 on March 15 2007 10:05:38 PM

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4/5

posted Aug-16-2005

"I ordered my computer from Digital Storm back in February of last year. found their prices to be great after shopping around a bit. Had no problem customizing my computer the way I wanted it. Ended up paying around $1500 for a computer that would have cost WAY more from a company like Dell with similar specs. Had a few issues that I remember though. I had wanted a specific color case but they were out and would be out for a couple weeks so I had to settle for blue (which looked good anyway). But they called me to tell me this and were very good about telling me the status of my computer. One other problem I ran into came when my computer arrived without my CD-RW Drive. They sent it to me a few days later though, so it wasn't too big of an inconvenience. Since then my computer has run great for about a year and a half now, with the exception of the graphics card which is being RMA'd as I type this. Customer service is has been hit or miss for me. Alhough when you actually speak with someone at Digital Storm, they are extremely helpful. Great computer and great customer service with just a few minor flaws."

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