1/5

posted Mar-01-2009

"I have been waiting for my order for one month, and i still havent got my order yet. I am current checking their website and it says that they are no longer running business.....thats should be awesome!
does anyone know how to get my money back? and Is there any way i can contact their credit card company?"

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1/5

posted Feb-24-2009

"I placed an order for the Cintiq 21UX back on Dec.8. After being ignored and misled on several occasions, I STILL don't have my order. I was even sent an e-mail on Jan.8 stating that my order would be shipped within a week. After waiting a week and a half I still hadn't receieved a shipping date or tracking number. I then received an e-mail stating that if the item had not been shipped by Jan.12, my order would be cancelled and I would receive a full refund.

It has now been nearly 3 months(!) and I have only spoken with a customer service rep twice, with no apology and no resolution. I finally decided to cancel the order, since it hadn't been cancelled after the missed ship date. I sent an e-mail last Friday... no response.

I tried calling multiple times today... no answer. Based on other recent reviews, I'm wondering if the company is having serious financial troubles. Getting an answering machine all day on a business day is not encouraging.

I work for a major studio that has purchased dozens of Cintiq's from DGR and I will be attempting to contact them via the studio tomorrow.

If anyone from DGR is reading this, I suggest you contact all the customers your are ignoring. You might think it's OK to ignore the little fish at this point, but soon, the big fish are gonna find out.

Please AVOID THIS COMPANY LIKE THE PLAGUE!

UPDATE 2/25/09
I just went to DGR's website and there was a white screen with this message:

DigitalGraphicsResources.com has closed and
is no longer conducting business.

Anyone who had an outstanding order with them, should IMMEDIATELY contact their credit card company to see if you can get your money back."

This review was modified by psd_1 on February 25 2009 08:29:30 PM

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1/5

posted Feb-24-2009

"I have repeatedly called, left phone messages and sent emails to cancel my order now that it is 2 weeks past the advertised shipping date. No one ever answers the phones. All email inquiries have gone unanswered except one regarding getting the price lowered. "

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1/5

posted Feb-24-2009

"I've purchased from this site once before back in late 07 or early 08. and my canon ink came in within a week of the order.

Today is the last straw, i placed an order january 3rd for INK again. after sitting quite for nearly a month i call to see where its at and cannot get answers from anyone its always we'll email you any information. i wait another week, i call and talk to Julia, who refuses to give me a managers name or an owners name and flat out lies through her big dumb teeth, then tells me to google the owners name and hangs up on me. All i want is the 800 dollars back i paid for my ink cartridges but they refuse to give me a refund on my money and wont even take my calls any more

This is by far the worst iv ever been treated by any company. Iv been burned on ebay and on forums but this company, i hope they all fry in hell and lose their homes and become bums on the street. By the way yes im pissed its what happens when a company steals nearly a thousand dollars of someone else's hard earned money. "

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1/5

posted Feb-20-2009

"This is a horrible company. I ordered something from them and they charged my credit card immediately but I never got the product. I would never recommend purchasing anything from them. They are a scam."

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1/5

posted Feb-18-2009

"If it's too good to be true, it probably is.

I ordered a Wacom Cintiq 21UX on December 31, 2008. The price was excellent at $1,859.96, $140 below MSRP. The delivery time was "approximately 2 weeks."

On January 2, 2009 I received a signature form to fill out. I filled it in and sent it back the same day.

On January 21, 3 weeks after the order was placed, I emailed them requesting a status. No response.

On January 26, I called them. I was told that due to "weather problems" the shipment was delayed but I can expect delivery in 2 - 3 days. This phone conversation was followed up by email from DGR stating that if it cannot be shipped within a week, I will receive a full refund. Quite different from what I was told over the phone.

On February 9, I called again. I was told that the lady I spoke to on January 26 was no longer with the company. I asked to speak to a supervisor. This lady didn't know who her supervisor was but she would inform the Product Manager that I called. I ased for the Product Manager's name. Again, she didn't know. She promised that I will receive a call from the Product Manager within 24 hours. No phone call. Instead I received an email stating that they will let me know when the "backorder will lift" and that I could cancel the order if I didn't want to wait any longer. So, the weather wasn't the cause of the after all. I asked that they respond in earnest; an explantion for the delay; that, after holding on to my funds for over 6 weeks, I would expect a reasonable amount of interest (what my credit card company charges) if the order was to be cancelled. I also pointed out to them that their website still stated delivery time of "approximately 2 weeks". Of course, they knew was not to be true.

Next day, I received a cancellation notice without any explanation.

As of this writing, the ad still says "approximately 2 weeks."

I can understand a reasonable amount of delay. I can also understand DGR to wait for adequate number of orders to be placed to obtain a bulk discount. However, not providing any status information and for giving out false statements after being a month overdue is inexcusable.
"

This review was modified by dispatch on February 20 2009 10:05:14 PM

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2/5

posted Feb-08-2009

"Good Prices, however, product shipped 6 weeks later than promised and several times I called and asked for status, and was told it would ship soon, but dates kept passing. From my experience, it appears that the Company drop ships aggregated orders. In other words it takes orders for products not truly in stock and waits until it has volume pricing order levels before ordering from manufacturing. So if you need a product in a known timeframe don't order from them. Also, I made a change in the order on the day I ordered and was to be credited back $16 but months later and several calls and promises from company to credit my account later, still no credit.

"

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1/5

posted Feb-04-2009

"My experience has been mixed. My first order was for a Canon iPF6100 printer, and I received it in a timely fashion for an excellent price. Three subsequent orders for ink tanks and paper have been disappointing. Nothing has shipped until I have complained after waiting 2 weeks. This last order had not shipped after 3 weeks, and I cancelled on 1-21-09. The company has still not issued a credit after charging my credit card on 1-2-09! I will not order from them again!"

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2/5

posted Jan-25-2009

"Great price, Long Delay on Shipping!
Order from this store and you better have patience and be prepared to follow-up.

The price I paid for the Ink I ordered was great. Could not find a better deal anywhere.

The order was not shipped until 23JAN09. The only reason it shipped then was due to the number of phone calls I made to follow-up on the order. Had I not followed up, I am certain it would have never been shipped at all.

One I did get the correct staff on the phone, they were very friendly and followed up with the MFG to ensure the order shipped."

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1/5

posted Dec-03-2008

"This company will straight up lie to you about when they will ship your product. I placed an order on 10/16/08 and still have not received it and it is now December.

The amount of money I saved in no way makes up for the amount of time I have spent calling and emailing this company about my order. When you call to get an answer, the rude representative will say they don't know why your order hasn't shipped but someone will call you back with an explanation. Then, no one ever calls you back.

They are all about taking your money and giving nothing in return. DO YOURSELF A FAVOR AND DO NOT BUY FROM DGR!

"

This review was modified by kprosch on December 03 2008 06:14:41 PM

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