1/5

posted Dec-20-2011

"Bought a NEW Logitech remote Nov 13, 2011 on Ebay, paid instantly. FocusCamera sent a refurbished unit showing use with no instructions or warranty I contacted them immediately and asked for a refund. They keep stalling and offering $10 off. 6 weeks later and they are still stalling. FC has yet to issue a return authorization. FC told me if I dropped the dispute I started with Paypal FC could offer a resolution! DO NOT do business with these cheaters and scammers. Minus 5 stars would be more accurate."

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1/5

posted Oct-03-2011

"Terrible customer service. If you buy something from here and try to return don't bother you are stuck with your purchase. Customer service is impossible to get a hold of for a RMA number."

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3/5

posted Jul-18-2011

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5/5

posted Mar-24-2011

"After reading so many bad reviews, I still decided to give it a try, since I didn't plan to buy anything expensive nor cam-related from them (I bought a cat drinking fountain pump replace --- not sure why they sells it, but they do). The online order process and shipping went quite smoothly, packaging was also adequate.

Although I might not order expensive cam-items from them, but for other purposes, I might buy from them again."

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2/5

posted Feb-10-2011

"I ordered an item that said it would ship in 1-2 days. After a week, I contacted the seller via email and received no repoonse. 3 days after that, I contacted buy.com and shortly thereafter, the seller emailed me back and said the item has shipped. They did give me a tracking number which when submitted, wasn't in the system. By the next day, when entered, it had finally shipped. So now, nearly 2 1/2 weeks after ordering, I'm waiting on delivery. It took contacting buy.com to get any info back from seller."

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1/5

posted Dec-08-2010

"Whatever I saved going with Digital Foto (and it wasn't much) was not worth it. Eight (8) days after placing the order and Digital Foto taking my money they finally shipped the product. Next time I'll go with a company that truly understands company service and will ship within 2 business days. "

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posted Dec-06-2010

"Potential Fraud Alert

Ordered and promptly received an item from focuscamera (via buy.com marketplace).

Then 8 days later I received a fraudulent walmart.com mail order charge on my credit card. Thankfully, my issuer sent me a fraud alert and within an hour we had my old account number shut down.

Although not conclusive that the fraud was related to my focuscamera purchase, this card is rarely used so it's highly likely."

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1/5

posted Oct-05-2010

"Took 2 weeks to ship order. I called customer service twice. The first time I was told that the item had been out of stock and had just been shipped but no tracking number was available yet. 7 days later called customer service again and was told the delay was because it was a Jewish company and there had been a lot of holidays but the item was on its way. When I got the tracking number it had only been shipped the day before fully 6 days after the first customer service rep had said it was shipped. Never received an email saying there would be such a delay. There are plenty of good companies out there to put up with this. Will never use them again."

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5/5

posted Sep-24-2010

ResellerRatings.com TOP REVIEWER!

"Everything fine, as advertized. They e-mail'ed me a confirmation, but not the tracking number later. The shipment arrived earlier than I expected it anyway, so I didn't have to bother contacting them about that."

This review was modified by Memento2 on September 24 2010 02:14:51 PM

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5/5

posted Nov-06-2009

"I ordered the Nikkor 35mm 1.8G lens on a Saturday and received it the next friday. I had to call to get a tracking number a few days later and was connected right away with their staff. They sent me the tracking number 15 mins later. I have no complaints with how the order went."

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