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"Bought a NEW Logitech remote Nov 13, 2011 on Ebay, paid instantly. FocusCamera sent a refurbished unit showing use with no instructions or warranty I contacted them immediately and asked for a refund. They keep stalling and offering $10 off. 6 weeks later and they are still stalling. FC has yet to issue a return authorization. FC told me if I dropped the dispute I started with Paypal FC could offer a resolution! DO NOT do business with these cheaters and scammers. Minus 5 stars would be more accurate."
"Terrible customer service. If you buy something from here and try to return don't bother you are stuck with your purchase. Customer service is impossible to get a hold of for a RMA number."
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"After reading so many bad reviews, I still decided to give it a try, since I didn't plan to buy anything expensive nor cam-related from them (I bought a cat drinking fountain pump replace --- not sure why they sells it, but they do). The online order process and shipping went quite smoothly, packaging was also adequate.Although I might not order expensive cam-items from them, but for other purposes, I might buy from them again."
"I ordered an item that said it would ship in 1-2 days. After a week, I contacted the seller via email and received no repoonse. 3 days after that, I contacted buy.com and shortly thereafter, the seller emailed me back and said the item has shipped. They did give me a tracking number which when submitted, wasn't in the system. By the next day, when entered, it had finally shipped. So now, nearly 2 1/2 weeks after ordering, I'm waiting on delivery. It took contacting buy.com to get any info back from seller."
"Whatever I saved going with Digital Foto (and it wasn't much) was not worth it. Eight (8) days after placing the order and Digital Foto taking my money they finally shipped the product. Next time I'll go with a company that truly understands company service and will ship within 2 business days. "
"Potential Fraud AlertOrdered and promptly received an item from focuscamera (via buy.com marketplace). Then 8 days later I received a fraudulent walmart.com mail order charge on my credit card. Thankfully, my issuer sent me a fraud alert and within an hour we had my old account number shut down.Although not conclusive that the fraud was related to my focuscamera purchase, this card is rarely used so it's highly likely."
"Took 2 weeks to ship order. I called customer service twice. The first time I was told that the item had been out of stock and had just been shipped but no tracking number was available yet. 7 days later called customer service again and was told the delay was because it was a Jewish company and there had been a lot of holidays but the item was on its way. When I got the tracking number it had only been shipped the day before fully 6 days after the first customer service rep had said it was shipped. Never received an email saying there would be such a delay. There are plenty of good companies out there to put up with this. Will never use them again."
"Everything fine, as advertized. They e-mail'ed me a confirmation, but not the tracking number later. The shipment arrived earlier than I expected it anyway, so I didn't have to bother contacting them about that."
"I ordered the Nikkor 35mm 1.8G lens on a Saturday and received it the next friday. I had to call to get a tracking number a few days later and was connected right away with their staff. They sent me the tracking number 15 mins later. I have no complaints with how the order went."
"I ordered a Canon Speedlite 430EX II Flash + Deluxe Accessory Kit from Digital Foto Club through Buy.com and received all the contents except for the flash cord. The package said it was for Canon, but the item, which can be clearly seen, said it was for Nikon. I emailed Digital Foto Club about the problem and within 24 hours, I received an email from them telling me they're "sorry for the inconveninence" and would ship me the "correct flash cord" for free. I received the package today (9/15/09) and sure enough, Digital Foto Club made the same mistake. I don't see how difficult it is to send me the correct item, considering the package isn't sealed and can be easily swapped out with the right item. Even worse is that I'm scheduled to go overseas within a few days and now I have to go buy a flash cord several miles away for several dollars more than what it's worth.Bottom line, be careful what you pay for cuz if you get the wrong item, it's gonna be a royal pain to get the right one. Stick with an online retailer that has an excellent reputation."
"I originally purchased a RepairTech camera warranty from this company back in 2007. That went well, until the warranty company went out of business for poor business practices. I contacted the Digital Foto Club about the situation and they said they could honor the warranty themselves by servicing my camera for me. Sounded great! Until...I mailed my camera to them for a cleaning in November. I waited. And waited. And waited to hear back from them. I finally got in touch with them 3 months later. They told me the camera had been sent to Fuji because they could not clean it "in-house" as they told me they would. Instead I would have to pay $80 to have it repaired. I regretfully agreed. Then it got worse...I waited again. And waited. And waited. Another three months go by and I finally receive my camera back in the mail. Only it's not repaired. In fact, it's in worse condition than it was when I mailed it in for repairs! So I contacted the Digital Foto Club, assuming they would right this horrible wrong somehow. Some kind of compensation for this terrible ordeal. But alas...nothing. They would not do anything for me. So, I'm really not sure what to think. They seemed like a decent company at first, but after my experience I would describe them as rather deceitful. I do not plan on doing business with this company again, and would advise anyone else to be weary of their practices. "
"FRAUD ALERT. I ordered about $100 worth of camera equipt from them. I received my order OK. about a month later I had a fraudulent charge on my credit card. I am sure it came from digital foto club, because it was a one time use card. they had no way of knowing this. my bank stopped the charge, so I did not loose any money, but it seems that this is not the first time they have done this (search online info). either they are crooks, or have someone in their order dept that steals credit card numbers. be warned, you DO NOT want to risk it and shop with them."
"I had an excellent on-line shopping experience with DigitalFotoClub.com. Finding the camera bag I wanted on their site was quick and easy. I chose to call and place my order by phone because I wanted to use two VISA gift cards I had received. DFC gave me no trouble taking my payment in this manner. I orderd Monday afternoon and received the bag on Friday.I would definitely shop at DigitalFotoClub.com again."
"I wanted to write a review because there are shady dealers out there and these people are not one of them.My interactions with digital foto club have been very good. They shipped promptly at the advertised prices with no upselling or other tedious things.I had to return 2 lenses that had a slight centering problems (not at all unusual) and they sent new lenses in exchange at no cost to me. No fuss.I referred a friend to them and he also had a good experience.In short, they were honest straight-forward people to do business with."
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