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"My order has been cancelled without notice. and they kept saying that "I DO NOT KNOW" "I DO NOT KNOW" There is no login process page on-line. User cannot edit their profile, shipping and billing address, change password..and so on.."
"i bought a samsung DLP tv via the digital e-tailer web site on october 18th based on c-net's certification. i paid for fed-ex saver 3-5 day shipping.
after placing the order online i received an email stating that the store would be closed for the next several business days and that my order would be processed when they were back in the office. this was disturbing because the office closures weren't disclosed on the web site.
i waited until the offices were open and called a customer service representative to make sure my order was being processed. i was subjected to 15 minutes of disturbingly hard upsell to additional services -- the fact that i declined additional items half a dozen times had no effect on the person i was speaking to, who finally told me that unless i bought 300.00 worth of additional items (including a bulb replacement plan) that he couldn't guarantee my order would be processed until the following week. at this time i terminated my call.
i received a tracking number in email the next day with instructions to use the fedex site to track my shipment. when i attempted to put the number in the fedex site it was returned as invalid -- so i read the bottom of the email i received which said that if i ordered a television that a different shipping company would be used. this was disclosed at the bottom of the mail as a footnote, after the tracking number and clear instructions to use the fedex site. the name of the alternate shipping compay was not provided, so i called digital e-tailer again and was told that the company name was seko.
i tracked my shipment through the seko site but delivery estimated far exceeded any 3-5 day window -- when i called seko, they said they were unaware of a 3-5 day delivery policy and that it was an issue with the retailer for claiming those dates. when i tried to call digital e-tailer back for a refund of the preimium i paid for 3-5 day fedex service i was put on hold indefinitely and did not get my refund.
my experience with this company was very disturbing across the board -- from the numerous office closures that weren't disclosed to the highly aggressive and threatening "customer service" rep who basically said my order would be held hostage unless i bought additional items to the obvious bait-and-switch on shipping, this company has demonstrated a lack of concern for customer service or honest and up-front business at every turn. "
This review was modified by krullulon on November 18 2005 03:47:48 PM
"I purchased a Canon Digital Rebel dSLR from Digital E-Tailer after seeing mostly favorable reviews on PriceGrabber. After purchasing I decided to check out ResellerRatings and got a little bit worried about what I saw, but the order had already been place.
Sure enough, the day after I placed my order I received an e-mail from Digital E-Tailer asking that I call them immediately rearding my order. I called them all fired up and ready for a confrontation regarding accesories, warranties, etc. I entered the extension provided in the e-mail and within 30 seconds was connected to a salesperson.
Much to my surprise, the person on the other end simply said that my order had been processed and would ship out that day. He also told me that I would receive an email containing a tracking number as soon as it became available.
That was it. No attempt to upsell, no pressure to buy a warranty. I was a little confused as to why it was necessary for me to call just for him to tell me that my order had been processed, but nonetheless I was very relieved to not have to deal with refusing accessories and potentially being told that the item was suddenly out of stock.
Just as promised I received a FedEx tracking number that afternoon, and--much to my delight--I received the camera first thing this morning. I have played with it for a couple hours and so far it seems to work perfectly, was brand new and in original packaging.
I would certainly buy from this company again as I saved $250 over BestBuy on the exact same item."
"I attempted to order a Sony DSC-F707 from these guys last October. They had posted a good price on the unit. I called to make sure they had the unit in stock and they said 'yes'. Even though I had phoned my order in, I later received an email requiring that I call to confirm the order. The call was simply a ploy to try and sell me a bunch of extras I didn't want. They never did ship the camera. They would give ship dates and when I would call to verify shipment they said "oh it'll go out tomorrow". After going through this routine 2-3 times AND having the customer service person hang up on me for a polite inquiry about "when am I going to get my camera", I gave up and cancelled the order."
"I have documented my entire interaction with this supplier and will gladly provide it upon request. (preynoldva@yahoo.com)
This supplier takes orders for products they list as "in stock" and then they do not ship them. When you call thier customer service dept they use some sort of "contact management" software to read the last lie you were given (they say "Can you hold on while I check the status of your order?") and give you another series of lies to stall you until they finally ship your product (I cancelled my order after 1 week)
I also HIGHLY suspect that they create fake feedback on such sites as "Bizrate.com". If you take the time to browse through all 70+ reviews that are currently displayed I think you will agree."
"I ordered a camcorder on Mar. 24th. On the 25th, I received an email asking me to call them. I never did. On the 28th I received shipping confirmation. Received order on the 30th."
"The Better Business Bureau has now downgraded these guys to the crook level. Please review them at www.bbb.org. All positive reviews on this site are bogus and inside."
"I recently ordered a Sony DCR-TRV840 camcorder with a manufacturer rebate being offered of $100. Of course, the vendor called "to confirm" the order and tried to sell additional accessories and extended warranty. I did agree to purchase the exended warranty. I also asked at that time if they would be forwarding the Sony rebate form along with the camcorder. The customer service person said they did not have them because "Sony only provides them to vendors selling at list price." He advised me download it from the Sony website (which I had already done) but said some of their customers have had trouble getting the rebates and I should be prepared to argue with Sony, but that I should be able to get it because the product is not gray market and is USA factory sealed product. BOTTOM LINE - THE CARTON ARRIVED WITH THE UPC LABEL (WHICH IS REQUIRED FOR THE REBATE) REMOVED FROM THE CARTON. When I called customer service they claimed that "SONY REQUIRES ALL RETAILERS NOT SELLING A MSRP TO REMOVE THE UPC LABEL." Their attitude was basically - too bad, we didn't promise you a rebate! In my opinion, this firm has stolen $100 from me by removing the manufacturing labeling and prohibiting me from claiming the rebate that I expected to receive from Sony! Since reading this site , I have learned and confirmed that the BBB says "THIS FIRM HAS AN UNSATISFACTORY RECORD." "
This review was modified by Mactax on December 14 2002 01:53:27 PM
"This place is a con! I placed an order for a Canon Optura 40 camcorder on March 19th. I was asked to contact a sales rep on Monday the 21st by email. When I contacted the sales rep, he tried to sell me some lenses as they had some rebate that I had not claimed. I declined, and he said OK, the order will be processed later today and shipped out. I checked online the next day, but there was no change to my order. I contacted their customer support and they said it was ready to ship out that day (Tuesday). When I checked the next day, Wednesday, the status of the order had gone to billing. I then got a phone message on Thursday asking me to contact their sales rep. When I called on Friday the sales rep said they were out of stock on the Optura 40 and asked I wanted to upgrade to the Optura 50. I had had enough, I cancelled my order there and then.
"I ordered a Canon S30 online from Digital E-tailer on a Wednesday, and their site claimed it was in stock. I received no email confirmation of the order.
Later that day I received a message on my answering machine asking to "confirm" the order. Calling back I received the upsell pitch that so many others have talked about on this forum. The salesman, Joe, assured me the camera would be sent out. I had requested second day mail. I never received a confirmation via email nor a tracking number.
On Tuesday of the follwing week I called them again requesting information on my order. I spoke with Kevin who told me the order had not shipped, although he promised me they had it in stock. When I asked him why it had not shipped he told me they had taken Friday off. I placed the order on Wednesday and it was in stock. When I told him I wanted to cancel my order, he said "I want to make you happy." He would ship it next day mail that day. I agreed to wait.
The next day comes around no camera. I call back again and this time talk to Jack, he assures me it had shipped the day before and that he would momentarily email the tracking number. Hours later no email, so I call my credit card company. No authorization was placed on the card, i.e. no claim on the card, so they did not ship it.
Calling back again I finally talk to Louis, a supervisor. He tells me that the order is on hold because billing needs to verify some information with me. All the information they have is completely accurate. When I ask him why billing needs to verify it, he says doesn't know and that he doesn't work in billing. I tell him to cancel my order, which begins a 20 minute pitch to again "make me happy", overnight mail and a free camera case. Too late I say. No one else has this camera he says. Uh huh. I cancel the order.
This company is rated 3 stars by CNET Shopper, their highest rating, but they violate their agreement with CNET. They do not send out confirmation emails, and CNET explicitly prohibits "confirmation" calls. How this business manages to make money when they can't even make a transaction is beyond me.
I highly recommend you take your business elsewhere like I did . . . but do it a week earlier than I did. You may save $50 but you'll never get your merchandise."
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![Share](javascript:share_rating({"review_body":"i bought a samsung DLP tv via the digital e-tailer web site on october 18th based on c-net\u0027s certification. i paid for fed-ex saver 3-5 day shipping.<br><br>after placing the order online i received an email stating that the store would be closed for the next several business days and that my order would be processed when they were back in the office. this was disturbing because the office closures weren\u0027t disclosed on the web site.<br><br>i waited until the offices were open and called a customer service representative to make sure my order was being processed. i was subjected to 15 minutes of disturbingly hard upsell to additional services -- the fact that i declined additional items half a dozen times had no effect on the person i was speaking to, who finally told me that unless i bought 300.00 worth of additional items (including a bulb replacement plan) that he couldn\u0027t guarantee my order would be processed until the following week. at this time i terminated my call.<br><br>i received a tracking number in email the next day with instructions to use the fedex site to track my shipment. when i attempted to put the number in the fedex site it was returned as invalid -- so i read the bottom of the email i received which said that if i ordered a television that a different shipping company would be used. this was disclosed at the bottom of the mail as a footnote, after the tracking number and clear instructions to use the fedex site. the name of the alternate shipping compay was not provided, so i called digital e-tailer again and was told that the company name was seko.<br><br>i tracked my shipment through the seko site but delivery estimated far exceeded any 3-5 day window -- when i called seko, they said they were unaware of a 3-5 day delivery policy and that it was an issue with the retailer for claiming those dates. when i tried to call digital e-tailer back for a refund of the preimium i paid for 3-5 day fedex service i was put on hold indefinitely and did not get my refund.<br><br>my experience with this company was very disturbing across the board -- from the numerous office closures that weren\u0027t disclosed to the highly aggressive and threatening \u0022customer service\u0022 rep who basically said my order would be held hostage unless i bought additional items to the obvious bait-and-switch on shipping, this company has demonstrated a lack of concern for customer service or honest and up-front business at every turn. ","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/230376#comment230376","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"krullulon","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a Canon Digital Rebel dSLR from Digital E-Tailer after seeing mostly favorable reviews on PriceGrabber. After purchasing I decided to check out ResellerRatings and got a little bit worried about what I saw, but the order had already been place.<br><br>Sure enough, the day after I placed my order I received an e-mail from Digital E-Tailer asking that I call them immediately rearding my order. I called them all fired up and ready for a confrontation regarding accesories, warranties, etc. I entered the extension provided in the e-mail and within 30 seconds was connected to a salesperson. <br><br>Much to my surprise, the person on the other end simply said that my order had been processed and would ship out that day. He also told me that I would receive an email containing a tracking number as soon as it became available.<br><br>That was it. No attempt to upsell, no pressure to buy a warranty. I was a little confused as to why it was necessary for me to call just for him to tell me that my order had been processed, but nonetheless I was very relieved to not have to deal with refusing accessories and potentially being told that the item was suddenly out of stock.<br><br>Just as promised I received a FedEx tracking number that afternoon, and--much to my delight--I received the camera first thing this morning. I have played with it for a couple hours and so far it seems to work perfectly, was brand new and in original packaging. <br><br>I would certainly buy from this company again as I saved $250 over BestBuy on the exact same item.","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/232380#comment232380","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"StreetMedic","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I attempted to order a Sony DSC-F707 from these guys last October. They had posted a good price on the unit. I called to make sure they had the unit in stock and they said \u0027yes\u0027. Even though I had phoned my order in, I later received an email requiring that I call to confirm the order. The call was simply a ploy to try and sell me a bunch of extras I didn\u0027t want. They never did ship the camera. They would give ship dates and when I would call to verify shipment they said \u0022oh it\u0027ll go out tomorrow\u0022. After going through this routine 2-3 times AND having the customer service person hang up on me for a polite inquiry about \u0022when am I going to get my camera\u0022, I gave up and cancelled the order.","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/47525#comment47525","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"Bernie Lofaso","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have documented my entire interaction with this supplier and will gladly provide it upon request. (preynoldva@yahoo.com)<br><br>This supplier takes orders for products they list as \u0022in stock\u0022 and then they do not ship them. When you call thier customer service dept they use some sort of \u0022contact management\u0022 software to read the last lie you were given (they say \u0022Can you hold on while I check the status of your order?\u0022) and give you another series of lies to stall you until they finally ship your product (I cancelled my order after 1 week)<br><br>I also HIGHLY suspect that they create fake feedback on such sites as \u0022Bizrate.com\u0022. If you take the time to browse through all 70+ reviews that are currently displayed I think you will agree.","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/80513#comment80513","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"closetwriter","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a camcorder on Mar. 24th. On the 25th, I received an email asking me to call them. I never did. On the 28th I received shipping confirmation. Received order on the 30th.","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/201350#comment201350","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"DonR51","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The Better Business Bureau has now downgraded these guys to the crook level. Please review them at www.bbb.org. All positive reviews on this site are bogus and inside.","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/42473#comment42473","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"tbln930","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently ordered a Sony DCR-TRV840 camcorder with a manufacturer rebate being offered of $100. Of course, the vendor called \u0022to confirm\u0022 the order and tried to sell additional accessories and extended warranty. I did agree to purchase the exended warranty. I also asked at that time if they would be forwarding the Sony rebate form along with the camcorder. The customer service person said they did not have them because \u0022Sony only provides them to vendors selling at list price.\u0022 He advised me download it from the Sony website (which I had already done) but said some of their customers have had trouble getting the rebates and I should be prepared to argue with Sony, but that I should be able to get it because the product is not gray market and is USA factory sealed product. BOTTOM LINE - THE CARTON ARRIVED WITH THE UPC LABEL (WHICH IS REQUIRED FOR THE REBATE) REMOVED FROM THE CARTON. When I called customer service they claimed that \u0022SONY REQUIRES ALL RETAILERS NOT SELLING A MSRP TO REMOVE THE UPC LABEL.\u0022 Their attitude was basically - too bad, we didn\u0027t promise you a rebate! In my opinion, this firm has stolen $100 from me by removing the manufacturing labeling and prohibiting me from claiming the rebate that I expected to receive from Sony! Since reading this site , I have learned and confirmed that the BBB says \u0022THIS FIRM HAS AN UNSATISFACTORY RECORD.\u0022 ","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/58489#comment58489","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"Mactax","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This place is a con! I placed an order for a Canon Optura 40 camcorder on March 19th. I was asked to contact a sales rep on Monday the 21st by email. When I contacted the sales rep, he tried to sell me some lenses as they had some rebate that I had not claimed. I declined, and he said OK, the order will be processed later today and shipped out.<br>I checked online the next day, but there was no change to my order. I contacted their customer support and they said it was ready to ship out that day (Tuesday).<br>When I checked the next day, Wednesday, the status of the order had gone to billing. I then got a phone message on Thursday asking me to contact their sales rep. When I called on Friday the sales rep said they were out of stock on the Optura 40 and asked I wanted to upgrade to the Optura 50. I had had enough, I cancelled my order there and then.<br><br>I will not be shopping with them ever again.","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/198261#comment198261","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"rameshnagarajan","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Canon S30 online from Digital E-tailer on a Wednesday, and their site claimed it was in stock. I received no email confirmation of the order.<br><br>Later that day I received a message on my answering machine asking to \u0022confirm\u0022 the order. Calling back I received the upsell pitch that so many others have talked about on this forum. The salesman, Joe, assured me the camera would be sent out. I had requested second day mail. I never received a confirmation via email nor a tracking number. <br><br>On Tuesday of the follwing week I called them again requesting information on my order. I spoke with Kevin who told me the order had not shipped, although he promised me they had it in stock. When I asked him why it had not shipped he told me they had taken Friday off. I placed the order on Wednesday and it was in stock. When I told him I wanted to cancel my order, he said \u0022I want to make you happy.\u0022 He would ship it next day mail that day. I agreed to wait.<br><br>The next day comes around no camera. I call back again and this time talk to Jack, he assures me it had shipped the day before and that he would momentarily email the tracking number. Hours later no email, so I call my credit card company. No authorization was placed on the card, i.e. no claim on the card, so they did not ship it.<br><br>Calling back again I finally talk to Louis, a supervisor. He tells me that the order is on hold because billing needs to verify some information with me. All the information they have is completely accurate. When I ask him why billing needs to verify it, he says doesn\u0027t know and that he doesn\u0027t work in billing. I tell him to cancel my order, which begins a 20 minute pitch to again \u0022make me happy\u0022, overnight mail and a free camera case. Too late I say. No one else has this camera he says. Uh huh. I cancel the order.<br><br>This company is rated 3 stars by CNET Shopper, their highest rating, but they violate their agreement with CNET. They do not send out confirmation emails, and CNET explicitly prohibits \u0022confirmation\u0022 calls. How this business manages to make money when they can\u0027t even make a transaction is beyond me.<br><br>I highly recommend you take your business elsewhere like I did . . . but do it a week earlier than I did. You may save $50 but you\u0027ll never get your merchandise.","link":"http:\/\/www.resellerratings.com\/store\/Digital_E_tailer\/comment\/44787#comment44787","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Digital_E_tailer.jpg","store_name":"Digital E-tailer","username":"P_online","rating":"1"}, "single");){kind=link}
"My order has been cancelled without notice.
and they kept saying that "I DO NOT KNOW" "I DO NOT KNOW"
There is no login process page on-line.
User cannot edit their profile, shipping and billing address, change password..and so on.."