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"Incredibly slow shipping and no communication at all. Ordered a lens ten days ago and even though it "shipped" within 24 hours tracking still has it in Hong Kong. After reading the other reviews here I'm thinking it would be best to return the item (if it ever arrives) to avoid any further problems. I can't imagine how long it would take them to service an item. "
"Be careful when you order from digitalrev.com ! I bought a lens from them 10 days ago. Days after I got the lens, I receive a bill from FedEx saying that I owned them $29.48 in import duty. digitalrev.com won't tell you this when you place your order online. They are cheating!"
"Ordered a Panasonic DMC TZ30 camera from Digtalrev. The 1st sign of trouble was when FedEx called me and said that I had to fill out a customs form as the "importer" of the camera. Before that I had no idea they are an offshore seller. I grudgingly filled out the form and the camera arrived. It worked well for two days and then started displaying error messages. I contacted Digitalrev and was asked if I wanted a replacement or a refund. I initially told them I wanted a new replacement and asked for return shipping information. They assured me the replacement would be a new camera, not refurbished. However with all this communication they would not provide return instructions. That's when I began to realize there was a problem. A rep responded two days later to tell me that the rep who was assigned to me was on holiday and would get back to me in 5 days. As I was planning on using the camera on a trip which began the day after the my rep was supposed to get back, I responded to the rep who I was not assigned to that all I needed was return instructions. I was forced to wait the 5 days for a reply and was provided 2 parcel service companies I could use and a cost limit for the shipping expressed in Hong Kong dollars or English Pounds. When I checked out the parcel delivery companies they suggested, neither picked up packages in the US. At that point I changed my request from a replacement to a refund. They had offered a refund before, but they did not acknowledge the request change. I shipped the camera via US mail and sent them the receipt. I got a response saying everything was ok and they would contact me when they received the camera. 3 weeks go by and I'm sent a brief e-mail stating that "my item" is ready to be shipped back to me and asking to confirm my mailing address. Never did they acknowledge that I asked for a refund. I responded by reminding them I had asked for a refund and that I had purchased the camera elsewhere. A few days later I get an email informing me that my camera was damaged and included was an enlarged photo of what apparently was my camera with a tiny scratch that is so insignificant it had to be circled to see it, even in the enlarged photo. They also included their return policy which says that a refund is not possible if the camera was damaged OR if the box was opened and the camera was used!! They knew at first contact that I had used the camera and they asked me if I wanted a refund. Now a month into the process, after I had purchased the camera elsewhere, I learn that a refund was never possible. I empathically respond with a demand for a refund, to no avail because a package from Digital Rev is delivered the next day by FedEx. I didn't need to fill out the customs form this time! I refused the package and now it’s back with DigitalRev and they are saying that if I don't agree to accept the package this week, I will have to pay the shipping if I want the camera. Bottom line, it is clear now they never intended to either give me a refund as offered or send me a brand new camera as promised. They played a game of delay and deliberate miscommunication to achieve their pre-determined outcome."
"Good prices, but don't forget to read the fine print or else you will get stuck paying duty and import taxes here in the states. I will never purchase anything from this sneaky merchant....."
"Well while ordering xperia SL I thought its a UK based company, but after ordering I found out that this company is based in china and my phone is being posted from there, which made me a bit worried, coz I've never ordered anything from outside UK, especially electronics. But I've to say I was really surprised and impressed the way my phone was posted and the time it actually took coming from the otherside of the world. And as for the phone, its a really impressive feature packed phone for such a low price, the only tiny downside i would say is battery, but its on par with htc one x and galaxy s3, but it feels quite solid phone comparing to these other top phones. And is quite practical, in terms of size, features, battery and performance. "
"Company does everything it can to avoid obligations under warranty/returns policy. Avoid at all costs!"
"Nowhere on the site does it clearly state that there will be Tax and Import Fees over and above the already high $26.32 shipping price for a very small Canon flash! Much to my surprise, I received an invoice from FedEx about two weeks after receiving the item. I called Digital Rev and they replied "you should have read the terms and conditions" and they disclaim any responsibility or obligation to clearly advertise this fact!Very disappointed."
"Ordered a Sony digital camera and was a bit nervous about being from Hong Kong, but it was dispatched incredibly quickly,and with the tracking number I tracked it all the way to my office in the UK in less than 24 hours!! Sailed through customs too. Excellent!"
"next day from Hong Kong to Scotland-crazy fastperfect goodsvery very impressed"
"Stunning service. Everything as described except the delivery time which was WAY faster!! 2 days from the other side of the world on new years eve - astonishing service! Very impressed, have already referred to colleagues and will use again when looking for photographic equipment. Thank you."
"Ordered fz200 on 31/12/12-arrived 03/01/13 as promised.Brilliant considering where it came from(HK) & over the New Year period!The packing was very good ,so no chance of transit damage."
"Very impressed. Competatively priced item dispatched quickly and arrived quickly. No complaints. Would use DigitalRev again."
"Highly recomend DigitalRev - found them to be the cheapest company available and delivery was very fast (considering it was over xmas) it arrived in just a few days - excellent lenses too. Many thanks"
"brilliant service, product description was spot on couldnt of asked for an easier transaction, just place your order and watch it come to you through the tracker. i ordered over the busy christmas period and it still arrived when they said. i will be buying from digitalrev.com again and highly reccommend."
"Best of the best dealing with this company"
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