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325 reviews 
posted Oct-13-2009 “Just to add a note to let everyone know that this order (No. 2030433) was shipped on 19/JAN/2009. It has been delayed for 4 working days, because this was the first ever order we received from Qatar and our risk assessment people had to do a bit of research. We sincerely apologise for the delay. Mr. Kriek has had his camera for over 9 months now. If you happen to read our reply, please let us know if everything is alright with the camera. Do not hesitate to email us if you need our assistant in anyway.
DigitalRev
www.digitalrev.com
Passionate about Photography(TM)
13 Oct' 09: To reply to the customer:
Hi Neels
Thanks for the reply. We have only been actively marketing to the US recently, and only discovered ResellerRating last month via Google Base. ResellerRating is not popular outside the US, as you can see most of the reviews here are from the US with the exception of your review. The fact that you posted here doesn't mean we receive any notification that this review exist. We only discovered recently and replied promptly. I apologise if you think our reply is not welcomed, but we think we have the obligation to explain to you and anyone who is reading this.
Your first ticket to us was on 15th Jan 2009 at 02:25PM CDT. You said
"I would like to know if any of the items on my order are out of stock. The order has been marked as "Items Dispatching Soon" for more than 24 hours now.
Regards,
Neels"
At that time the order was put on hold because it was the first order we received from Qatar and we didn't have a fraud prevention guideline for your country.
Some of CS reps didn't know what was the reason for the 'hold', but one agent (Chandler) replied you 13 hours later at 03:56AM CDT 16th Jan 2009 telling you that the camera was temporarily out of stock and there will be a 48 hours delay.
That information was wrong, and we accept our responsibilities for that. Because the CS Rep on duty wasn't aware of the reason for the delay, he gave a random reason to have the ordered delayed for 48 hours (so he could find out the reason). Our records indicate that the camera was in stock at the time. If you check popular forums like dpreview, you'd see we are almost always the only shop with stock availability when others don't. And our customers do receive their orders quickly. When we say we have it in stock, we really do. Otherwise we wouldn't have built the reputation for being strong in stock availability. Even as today when most dealers do not have 5D Mark II or 7D, we still have plenty of stock available.
You replied Chandler about 4 hours later at 7:42AM CDT 16th Jan 2009:
"This is unacceptable. According to your site this is still INSTOCK. Please be assured that if my delivery is delayed past the expected delivery date, I will post this information on EVERY camera review site I can lay my hands on"
When we received the above reply, it was already out of our office hour here in Hong Kong. The next two days are Saturday (17th Jan 09) and Sunday (18th Jan 09).
Not receiving our reply during weekend, you left the above negative review at 9:31PM Saturday 17th Jan 2009.
On Monday when we came back to work, we quickly sorted out the fraud checking thing and dispatched your 5D Mark II camera immediately. Chandler emailed you at 4:07AM CDT 19th Jan 2009 informing you that your order was shipped and the DHL tracking number is 2094765525 (this tracking number is now expired, and no longer valid).
Not receiving a reply from you, our CS supervisor Ray sent you another reply few hours later at 8:00 AM CDT Monday 19th Jan 2009 apologizing for the delay. Again we didn't receive a reply from you.
If you ask me have we handled this flawlessly, I would say no. The CS on duty should be informed of the Qatar issue, not making up an excuse to hold the order. This added to your frustration as you thought the order was not in stock. For this I once again apologise to you. I hope you will come back again and test out our service. I promise you a very smooth experience next time.
The reason I reply here is to explain with all the information I have. As you can see we have very detailed information in our Customer Services systems and our CS supervisors do follow up any unhappy customer. DigitalRev is not a randomly operated e-commerce, but a reliable and trusted business with good operation procedures and service standards.
We are always open to criticism and will listen to them sincerely. We believe we are a better camera store, and our difference is our commitment to the community. We listen to you, whether it is a praise or a criticism. Once again l thank you for your feedback.
DigitalRev.com
www.digitalrev.com
Follow us on Twitter.com/DigitalRev
”
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This review was modified by 
![Share](javascript:share_rating({"review_body":"I went to their website and saw the 5D MKII body in stock at USD100 more than SRP. Good deal. Ordered it and after 2 days my order was still marked as \u201cItems dispatching soon\u201d. Their web site states the item is in stock and ships in 24 hours. I contacted them and got this reply: <br><br>Ref:Order No: 2030433<br><br>Thanks for your email.<br><br>We would like to inform you that the Canon 5D Mark II is suddenly out of stock at the moment and we can get this camera within next 48 hours.<br><br>Our apologize for the delay on shipment.<br><br>We will keep you informed once your order is shipped.<br><br>If you have any further queries, please do not hesitate to contact us.<br><br>After asking them why the site still shows it as in stock and shipping in 24 hours, they ignored me.<br><br>It IS now 48 hours later and still no change in my order status. So my suggestion is NOT to buy any just released products from them, even if it shows in stock<br><br>13 Oct \u002709: To reply to seller:<br>Yes the camera is amazing. I understand the issues with shipping to a new country. HOWEVER, this would not have been an issue if you informed me about this, instead of not replying to me for over two days. Since you took MONTHS to reply here and this is the FIRST explanatin I have about the reason behind the delay, I would say you would have been better of NOT posting that reply ","link":"http:\/\/www.resellerratings.com\/store\/DigitalRev_Limited\/comment\/435830#comment435830","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DigitalRev_Limited.jpg","store_name":"DigitalRev.com","username":"neelskriek","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"UK Customers beware, import duty charged by DHL before delivery of item. DigitalRev promised to pay this, but two weeks later and no movement, I had to pay DHL myself to get item. DigitalRev promised to reimburse but four weeks later and numerous emails (the onus on me to prove I had paid) no nearer to refund. Packaging poor too, item in original Canon box covered in bubble and a plastic mail bag, its a miracle the camera was in one piece.","link":"http:\/\/www.resellerratings.com\/store\/DigitalRev_Limited\/comment\/1563004#comment1563004","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DigitalRev_Limited.jpg","store_name":"DigitalRev.com","username":"Casperthefriendlyghost","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Having looked very hard on the internet for the best possible price for a Canon 7D, I always ended up back at Digital Rev`s website. Communication was excellent and they kept me informed every step of the way with the shipment. having placed the order on the 5\/11\/2010 it was delivered on the 8\/11\/2010. Congratulations Digital Rev for an excellent service, and I would highly reccomend you.","link":"http:\/\/www.resellerratings.com\/store\/DigitalRev_Limited\/comment\/643629#comment643629","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DigitalRev_Limited.jpg","store_name":"DigitalRev.com","username":"u8myufo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DigitalRev provided me with a great online purchase transaction. I found their prices very reasonable and more affordable that those in my country and therefore I decided to order from them. The navigation and processes within their website are simple and easy to use, and I managed to sign up and place my order effortlessly. Once I had made payment, I received a reply email from them within a day. I was pleasantly surprised. <br><br>Subsequently, I had expected to wait from a week to three weeks for my shipment to arrive(as with many other overseas orders) but I was very happy and amazed that in only 3 days, my item arrived! I am now a very happy owner and the quality of the product is excellent. There are no problems so far, and I will definitely consider DigitalRev for my next purchase. Thank you DigitalRev!","link":"http:\/\/www.resellerratings.com\/store\/DigitalRev_Limited\/comment\/605972#comment605972","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DigitalRev_Limited.jpg","store_name":"DigitalRev.com","username":"reuben10","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I cannot recommend digital Rev highly enough, I researched several suppliers before placing an order, my email to digital rev prior to purchase was answered promptly and was very clear. <br>I purchased a Canon X5 kiss (EOS 600d) plus lenses and accessories<br>I placed my order on the 16 Jan and the goods arrived on the 19th tracking was excellent and the time scale from time of delivery is excellent","link":"http:\/\/www.resellerratings.com\/store\/DigitalRev_Limited\/comment\/1228837#comment1228837","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DigitalRev_Limited.jpg","store_name":"DigitalRev.com","username":"Trigfan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good range of products and great service. Delivery was very quick. <br>An extended warranty option would be nice.","link":"http:\/\/www.resellerratings.com\/store\/DigitalRev_Limited\/comment\/1269835#comment1269835","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DigitalRev_Limited.jpg","store_name":"DigitalRev.com","username":"JaKaul","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Nikon 50 f\/1.4G and I got it within 5 days shipped to the USA. Really quick service plus free shipping. <br><br>I was really surprised it was a USA serial Nikon product. <br><br>This lens is sold out everywhere in the US, and I was really happy to find it at Digitalrev. I wouldn\u0027t hesitate to order from them again!","link":"http:\/\/www.resellerratings.com\/store\/DigitalRev_Limited\/comment\/1301701#comment1301701","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DigitalRev_Limited.jpg","store_name":"DigitalRev.com","username":"onesixeight","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast delivery, continual feedback on shipment from receiving of order through to delivery.","link":"http:\/\/www.resellerratings.com\/store\/DigitalRev_Limited\/comment\/1336301#comment1336301","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DigitalRev_Limited.jpg","store_name":"DigitalRev.com","username":"bafittler","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Took a risk as the lens was very good value but still a lot to spend with a merchant I had never purchased from before. It paid off because I have had a great experience with Digital Rev with unbelievably fast and pain free delivery! 5* :-)","link":"http:\/\/www.resellerratings.com\/store\/DigitalRev_Limited\/comment\/1356255#comment1356255","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DigitalRev_Limited.jpg","store_name":"DigitalRev.com","username":"adimo1","rating":"5"}, "single");){kind=link}
"15/12: The item was purchased on ebay using buy-it-now.
15/12: Bill is received and item paid for. I send a payment confirmation email.
17/12: My payment confirmation email is acknowledged.
20/12: I ask what is happening, and then receive an email questioning if I have paid. They ask me to confirm a number of details that they already know the answer to.
20/12: I respond telling them everything that they already know, but also provide a scan of the receipt for the deposit.
23/12: Having not received a response, and noting that a number of the email addresses listed on their website AND ebay don't actually work, I repeat myself using the "Ask a question about an item" option under the item listing.
26/12: I receive an email saying they cannot find the payment and that *I* am to visit the bank to confirm.
27/12: I visit my bank which confirms it has paid the money. They perform a formal money trace which would cost me money, except the nice lady let me have it for free. I then visit their bank and it ONLY TAKES 5 MINUTES to find the money that was deposited. I send them an email with proof. Note that by this point Digitalrev has failed to meet their advertised guarantee that the item would be received prior to christmas if payment was received by the 15th. Not once do they offer me anything in return for violating their guarantee, nor does their website state what they will actually do if they fail to deliver in time. Dodgy/misleading advertisting is not appreciated.
29/12: I get an email back saying 'we have to be sure the payment is yours it didn't have an ebay username or item number'. Well, I accept that Australian banks often don't include details/descriptions when depositing money and that this is a problem. I agree it was my bank's fault that the item number/description wasn't included (They don't like typing in more info than in necessary, they're just too lazy). BUT how many payments for this exact sum on this exact date which relate to items not sent can there be? It's just an excuse on their behalf. Note the two different excuses: "We couldn't find it" fron Jeanine and "We had to be sure" from Brett.
30-31/12: I receive two different emails telling me the item has shipped. I receive a tracking number to track the postage of my item.
07/01: I wait a week. Note that I am now two weeks into the holiday that I intended on using the item on! If I had actually received the item my family would have had to post it to me which is tricky when I am backpacking! However, life is even harder than that. I have been using internet cafe's and the tracking number never existed on the postal tracking system. The postal tracking system keeps records for 3 months. Knowing that the item I ordered is no longer being manufactured and is proving impossible to find, I realise that they listed an item that they never had in stock. They got caught when they also could not obtain an item to send to me. I send a naively polite email as part of me still hopes things will work out.
12/01: I receive an email containing two lies: one, that they had my email address incorrect (you can't get it incorrect when hitting a 'reply' button in your email client or within ebay!) and that the parcel was "lost". A lost parcel has a tracking number. A parcel that was never sent doesn't!
18/01: I receive my refund. I get an email with the word "BY" capitalised implying I've been spamming emails to different addresses. I've sent correspondance to a couple, sure, but that's because nearly every contact email address of theirs fails to work, so it is hard to know where to send things to.
02/02: I get lucky and find the item I am after in a small town while travelling. I use my new underwater camera case to take some fantastic photos. No thanks to you, digitalrev!"