I ordered some speakers, paid for them and was never sent a confirmation number-the first step in any online purchase and the lack of one raised my suspicions. Over the next 4 business days with a weekend in between I research some of the company's reviews online. The range was from great to terrible service with an assortment of stories in between which was enough for me to call for a refund. After speaking with Eddie, who had agreed to return my money which was likely to be sometime after the Thanksgiving Day Holiday weekend, later the same day I finally had a chance to return one of Lenny's numerous calls only to be badgered by him about why I changed my mind. Even though he too gave me the option of having the speakers shipped anyway, I made it clear what I wanted. Then his whole attitude changed from that of a slick businessman to that of someone quite deranged. All I want is my money. He then told me how there was going to be a restocking/handling fee of 10% with an additional 3% the bank charges. I questioned why the sudden adhernce to company policy now with phone calls and all when before there was not a word acknowledging my attempted purchase. Our conversation turned into an argument resulting in him calling me an "ignorant motherf...." I asked him what did he call me and he repeated it again. Before hanging up, I asked him "Is this the way you do business, calling me names?" At this moment I still have no receipt, no confirmation number, and no speakers; only the bitterness of a good deal gone crazy.

Called about availability of item prior to ordering. They said that they would ship within one week. Three weeks later I called to cancel my order because they were giving me the run around and had not yet shipped item. Was told that the distributor was back ordered, which was not the case. Turns out they were not an authorized dealer for the item I purchased, and had since raised the price of the item I purchased. I assume they didn't fulfill my order because of this "price adjustment". I recommend you purchase from an authorized dealer - apparently this outfit acquires all of its goods via dealer "trans-shipping". This may actually void some manufacturers' warranties.

Overall positive, relative fast and smooth transaction. Best price I could find for a Denon receiver.  
 
Ordered online, ordering process was simple and straight forward.  
Few comments:  
- Contra dictionary to their published policy, credit card is charged at day of purchase and not day of shipment.  
- Feedback regarding order processing and unit shipment could be improved. I had to call for shipment status information and to get the tracking number. Would rather retrieve information on line or via email at moment of shipment as indicated in the published policy(received an email with tracking number after delivery of my purchase).  
- On the phone employees were helpful and polite.  
- Unit was properly packaged.  
- Not an authorized Denon dealer, Digital Craze does claim they honor the warranty.  
 

This review was modified by its author, ikgavoorkoopjes, on 8/14/07 5:01 PM.

I ordered a DENON DVD player by phone to make sure they have it in stock. They charged my credit card a week ago but still no shipment. The customer service guy was very rude and argued that they need 5 business days to check my credit card and prepare the shipment which completely contradicts the policies posted on their site. This is a cheap vendor but buying there can become a nightmare.

Well, I was 50/50 on whether or not to order from this store. It had some really good reviews and some really bad ones. The price however was excellent. Since they are based in NJ, even with shipping and Tax the price was better than any other price I could find for the MB-73DGB. This TV stand was hard enough to find online and most local places wanted an arm and a leg. Since it was being purchased as an X-mas gift for a relative I figured I had plenty of time if I needed to cancel and go elsewhere.  
 
Fortunately this place turned out to be great. I received the stand on 11-16-2006 and have verified the package as being in excellent condition. Since the relative already bought the TV I'll be delivering their X-mas gift well before they get the TV now.  
 
My only complaint was for the delivery which came with no advance notice and so I couldn't take the day off to be there myself to receive it.  
 
However, that said I would most definitely order from them again if the price is right.  
 

This review was modified by its author, zarish, on 11/16/06 11:43 PM.

Ordered a Pio Elite receiver on 3/29. Was told it was in stock and would ship that day. Credit card was charged within minutes. Called back next day was told it would ship that day (3/30) and to call back tommorow for tracking number. Called back on 3/31 and was told it did not ship but would ship that day. Was told to call back after 5:30pm local for tracking number. Called back was told "not in stock after all but will have on 4/4". Was told its "store policy" to ship in 3-4 business days and to "chill out". According to their website this not true but it does state that my CC would not be charged until item ships. Their actions have already violated their written policy. All scam artist alarm bells have gone off with these guys. I found the item cheaper but decided to purchase from these guys because they promised they had it in stock and they had a good rating on this site. I called to check to be sure that it was in stock and was told with absolute certainty that it was by Eddie. I'll report back what happens on the 4th but I'm betting it will be a new story with a new delivery date. I intend to file a complaint with my credit card company, the BB, and the IL Attorney Generals office if it comes out as I expect. Too many scam artists as it is.  
Update: 4/6/06 As expected on 4/4 it was not available. Asked for and received a refund. My advise is to not deal with this or Uncles Stereo or any of the other names used by this crew. They use retailers to purchase items from so that the retailers can get better terms from the manufacturers. Its a psuedo grey market operation used by a number of these vendors. While not tacitly illegal it does have warranty issues. Also if they charge your card before shipment that is illegal in many states (mail fraud) including mine. Buyer beware.  

This review was modified by its author, douggoldberg, on 4/6/06 3:06 PM.

Great company to deal with, excellent prices, fast delivery!!

*Very* professional service -- Customer Service rep called to confirm my order and check which color speakers I wanted. Unexpected from a random 'net retailer, but overall I was extremely pleased with the buying experience.

On the 22nd of December, I placed an order for a Panasonic TH42PD50U from DigitalCraze. I was relatively nervous about making such an expensive purchase on the internet, but my fears were assuaged when digitalcraze answered all my calls/emails in a timely manner. It did take awhile for my TV to ship and arrive (it arrived today, the 4th of January), but I think some of this is due to the holiday season. I would not hesistate to make another purchase from DC.

This review was modified by its author, vector2, on 1/4/06 12:53 PM.

I purchased a Mitsubishi WD-73927 from DigitalCraze.com and my transaction experience through delivery was outstanding. I received a detail order receipt followed by shipping and tracking information. I was also provided a direct phone number to the sales rep for any questions or concerns. This high level of service makes an internet purchase a lot easier.

This was a pleasurable online experience, very professional, excellent prices and the products were delivered on time. I would purchase merchandise from them again.

An excellent purchasing experience. Goods as advertized and delivered on time.

I ordered a Panasonic TH50PX500U 50" Plasma HDTV and a Philips Pronto TSU7000 Universal remote on Nov 11, 2005. This TV is somewhat difficult to find. DigitalCraze stated that it would take several weeks to get their next shipment in and one to me. Because the TV is hard to come by they required thatmy credit card be charged to show that I was serious about the order. The price right for both products. I was concerned about ordering such a major purchase online and having my credit card charged before the item was actually available. But both products ARRIVED EXACTLY WHEN PROMISED, AND IN PERFECT SHAPE. I would definitely order from them again.

Ordered from DigitalCraze on Nov. 2 then called back 20 minutes later to cancel the order. The customer service rep said that is fine and my credit card wouldn't be charged. 4 days later the package shows up at my door and I refuse the package. I call digitalcraze and they say it was a mistake and they would credit my account. It's been a month now and they still haven't credited my account. I call on a weekly basis and get the exact same thing. "Sir we will credit your account on Friday, no problem!" Friday comes around and no credit.  
 
I'm disputing the charge with my credit card company right now.  
 
Stay away from Digital craze, their customer service reps are rude and they like to take money but not give it back.  
 
Kyle