4/5

posted Jan-27-2012

"I ordered some PSB speakers in early December online. In my initial conversations with customer service, it seemed that the speakers would arrive within the 7-10 business days as stated online. At around the 7-business day window, I was notified that the speakers were back-ordered, which was a bit annoying but somewhat understandable with the X-mas holiday.

In the end, I received the speakers after about 20 business days (3 days after X-mas) which was certainly a bit later than I had hoped or expected but they arrived in excellent shape (double-boxed even though I didn't pay for the upgrade) and I saved about 35% from the next best price I could find online (which would have been a partially "Open Box" set versus the all-new I rec'd from DigitalCraze). It is, of course, hard to wait for a new toy to arrive but considering I researched the speakers for at least 4 months, the 10 extra days were well worth the savings.

On another note, even with the initial snafu with the back-order, I always found the customer service staff to be helpful and courteous."

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1/5

posted Jan-22-2012

"DO NOT DO IT. I order a SC37 pioneer receiver from Didital Craze in 07/2011. Was very excited to hook up unit. Excitement was short lived. Hook everything up and there was no sound. Spend all day trying to figure it out and still nothing. So I called Digital Craze back and they said I must of hooked it up wrong. Although this is what I do, I thought to myself this is high tech maybe I did. I called the geek scwaud down and spent $150 for them to do it. They were at my home for 4 hours and they could not do it either. So I called Digitial Craze back again they said why don't I call pioneer and see if they could help me. Long story short unit was broke. Digital Craze then desided that they would send it to pioneer to get it fixed. I was told to send the unit back to them and they would send it to pioneer. I did not get the unit back until 10/11 and when I did everything was missing except the receiver which was damaged. Power cord which I have still not recieved, HDMI cords, remote, microphone, and manuel. Called Digital Craze time after time for them to send the missing parts. We are now in to 12/11 we just now recieved remote. The other part still have not been delivered. They had also promised $100 to be refunded for my troubles still have not recieved that."

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5/5

posted Jan-20-2012

"Great prices. Great service"

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5/5

posted Jan-18-2012

"Wow. Fast Service and easy to use website!"

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5/5

posted Jan-15-2012

"I purchased 5 SpeakerCraft in ceiling speakers. I shopped the Internet a lot for these speakers and DigitalCraze had the best prices by far. After placing the order online I did get get asked to change the order for three of the speakers because they would not be in stock for another week. The offer was for a more expensive speaker but they did offer it at half the difference. Overall I was well informed during the process. I would recommend DigitalCraze."

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5/5

posted Dec-22-2011

"They delivered as promised. Fast delivery. Love the sounds. I would buy from them again."

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4/5

posted Dec-21-2011

"Basically, I was very happy with the way Digital Craze handled my order, although there were significant delays in my getting all of the six speakers that I ordered. The order was placed on 8 Nov. I received the first of three deliveries on 21 Nov, the second on 13 Dec, and the last on 20 Dec. All were received in good shape.

The important thing to me was the customer service. Every time I called, someone answered the phone and gave me an update on the shipment (parts of which were delayed, apparently because of delays in their receiving the items). They explained that the last delay was due to one of the speakers being received by them in a damaged condition, so they had to reorder it. So, even though it took six weeks to complete the order, I felt the customer service was excellent, and the price was good. I would buy from them again, and I'd recommend them to others."

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1/5

posted Dec-16-2011

"Very dissatisfied. I placed this order on December 2, 2011 as of today, December,16,2011, I have not received shippment, nor have I received any information regardig the excessive delay."

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5/5

posted Dec-14-2011

"I order my receiver the 11/15/2011,the day after they call me to tell me about the shipping cost rate for Canada delivery.I had a E-mail on the 12/08/2011 that said they had ship my receiver and gave me the tracking number and I received it by UPS the 12/13/2011 in perfect condition.So I wait a little bit more than 2 weeks and I save about 600$ on the price."

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5/5

posted Dec-14-2011

"The Epson projector I ordered from Digital Craze came as brand new, and double boxed! The projector is fantastic, great picture and easy set up.
I'm very satisfied with my purchase from Digital craze. I saved some money too! "

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