5/5

posted Jan-07-2013

"I got an iPod Nano 6g headphone assembly. (Which, incidentally, was a huge pain to replace.) They were nice enough to ship a couple plastic spudgers and a small screw driver, even though I didn't need them or even ask for them. Shipping was super-fast, I ordered late on Friday night, they shipped it Saturday, and I got it Monday (I live in NYC). Super-satisfied, would definitely do business again."

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1/5

posted Aug-20-2012

"I am appalled by the entirety of Digiexpress. I have a 4th generation Ipod and for the longest time, it worked flawlessly. One faithful day, the power button stuck. I had heard of people fixing their own ipods and I had all the tools a necessities to do so, I tried it and trust me, leave it to the experts. I ended up damaging the LCD screen under the ipod's glass. I gave up and decided that I would send it in. DO NOT BELIEVE THE REVIEWS ON THE DIGIEXPRESS WEBSITE. Going onto Yahoo, google, etc., you will find more trustworthy reviews. Anyways, I had them send a box to me, $15, and paid the $25 tech fee. They sent me e-mails through receiving, repair $75, and shipping. By this time I've spent over $115 and I am dying to get my Ipod back. Saturday, I get it back with four peanuts in the box, a thin layer of bubble wrap, with the ipod itself STILL OPEN. I pressed the sides down and it clicked into place. I went to plug it in and NOTHING. It wouldn't charge, wouldn't recognize my computer, wouldn't sync. I practically started crying. They literally sent it back to me in worse condition that it was. I called them and left a message with two numbers to reach me back at THAT DAY.



I went into town and traveled to several tech places and came across a wonderful, amazing company the helped me FREE OF CHARGE. They showed me why the ipod was still open, the technician had only put two tiny drops of glue to secure the ipod in place. The new tech showed me his adhesive that covered the entire Ipod and secured it properly. The owner of the little shop then looked at the charging dock, Digiexpress had bent two prongs along the dock causing the ipod not to register at all. He then informed me that because the prongs were out of place, it may have caused my charging wires to short circuit. GREAT! When I went to pay for his services, he told me no charge, on the house. I left that store VERY, VERY happy.



So Monday, I received a call back from digiexpress. Jennifer in customer relations called me back and I told her all of what happened. She accused me of not only NOT CALLING THEM AS SOON AS I RECEIVED THE ITEM but also said the only way they would give me a refund, is if I gave them MORE MONEY and sent it in so they could take off the parts and send it back. I've never had such awful customer service in my life. I really am shocked at this company. GO LOCAL! DO NOT SEND YOUR ITEM TO DIGIEXPRESS!!! They charge a fortune for shoddy work and shoddy customer service. NEVER AGAIN will I trust something I worked so hard to get with a SCAM company.
"

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1/5

posted Mar-07-2012

"Avoid, Avoid, Avoid! I understand why the negative reviews for this company are so bad- they are extremely frustrating and have no customer service skills. If you have a problem, they will try to get more money out of you. They won't refund their inflated shipping costs.

This company is a scam!"

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1/5

posted Aug-01-2011

"Sent two IPOD touch first gen, one was fixable while the other was not. This much I expected. The one that was fixable had a home button problem where it was stuck. I had them repair the button and when I got the items back 30+ days later, on the repaired IPOD the inside part of the screen was scratched where you can't see the stuff on the screen in an area about the size of a dime right above the button. When typing in letters on they keyboard, you have to guess where some of the letters are. They claim that was there and they didn't do it but it had no problems other than the button and it had never been opened up prior to them doing so."

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1/5

posted Mar-30-2011

"NOT HAPPY AT ALL!! I sent them an iPod touch 2nd generation for repair after reading the "testimonials" on their website. The iPod needed a mid frame and home button assembly, otherwise, it worked fine. They tested it, invoiced me incorrectly for the parts. After 2 weeks of trying to get this rectified, they finally re-invoiced me correctly. I paid the invoice. Two days later, I get an email saying that repairs are in process. Ten minutes after that I get an email saying there's a problem with the main board and it can't be fixed, they will return it to me and refund the money for parts.

Didn't they test it originally when they diagnosed it and invoiced me? They take forever to get back to emails and forget about phone calls, you wait on hold for 15 minutes only to be automatically sent to voicemail. I don't know where they got all the testimonials.

Stay away!!"

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