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Stores > Dick's Sporting Goods

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  • Dick's Sporting

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 2.00/10 2.00/10
    Shipping & packaging: Rating 1.43/10 1.43/10
    Customer service: Rating 1.75/10 1.75/10
    Return/Replacement policy: Rating 4.00/10 4.00/10

141 Customer Reviews

Rating 2/10

Go to Sports Authority, they actually want customers

"I have shopped at Dicks for years and they have always taken sports authority coupons if they were similar to coupons that they normally offer.Went to Tampa store in citrus park for the first time and manager Erica there said that they have never taken coupons from the competition.

SA is across the street and I had a $185 purchase on the counter with an emailed SA coupon for 20%. Erica said she wouldn't do it. I left my purchase on the counter and walked out of a Dicks for the last time. Can't believe that they are SO big on themselves that they have forgotten to take care of the customer.

I used to be loyal but if sports authority cares more about me then I will shop them, or academy or champs. Whom ever is NOT Dicks. Way to go Ed Stack.

Way to think you're so good that you are invincible. SA has my business and that of the 5 people I have already had dinner with after my visit. Can't wait to talk to more people.

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This review was modified by Lemkin22 on April 17 2016 08:19:00 AM

Rating 2/10

Buyer BEWARE!!!!!

"If I could pick ZERO stars I would. I purchased a Schwinn Elliptical and they shipped me a Nautilus Treadmill, two COMPLETELY different machines! The box has 9" letters and a picture on it, how do you get that wrong???? It took me two weeks to receive the wrong machine...now no less than ten phone calls, three hours on the phone, a week later...and the treadmill is STILL sitting in the box in my living room! They have no idea what customer service is at all. They do NOT honor their return policy of bringing the mis-shipped item to the local store for replacement. Even when the local manager said he would have someone from the store pick the item up and exchange it for an elliptical from their stock, Corporate WOULD NOT ALLOW IT! So guess what? Just cancel my order ****'s!!! Not like you actually care, because I know you don't but I will shout as loud and as long and to EVERYONE who will hear me how you lie to your customers, don't honor your own policies and cause your customers to almost have a stroke from the stress of dealing with your awful service."

This review was modified by Angry51 on March 08 2016 01:42:19 PM

Rating 2/10

Refused to return a defective product !

"As a consumer we purchase items in good faith . I purchased a $100 item and it was defective . Dicks informed me I had to return it to the manufacturer but offered me no assistance . I actually called another sporting goods store and they helped me through the process . Unless you have too I will suggest you never purchase from Dicks - they are over priced and the lack of customer service is ridiculous . Shame on you Dicks - I realize an $100 item means nothing to such a large company but it means something to me . "

This review was modified by Rskaug on March 04 2016 04:11:46 PM

Rating 2/10

Very poor customer service

"Drove 60 miles to a Dicks store after calling to make sure they had the product. When I arrived nothing in stock. Said I could order online. I did but order was lost. I understand this happens but when I got on the phone with a customer service rep all he wanted to do was get off the phone and put the blame on the delivery service. Would not provide help on what the delay was or offer a solution. Asked for a supervisor. She provided poorer service than the first person. I finally got a tracking number from her and knew where my lost package was. I asked if they could contact the shipper or give me a contact for them. She said it was out of her control. Promise was 3 to 6 days for delivery. Nine days and still waiting. Don't think I will every shop or order from Dicks Sporting goods again. :o( Should have went to Scheels in the first place."

This review was modified by soccercoach123 on February 25 2016 02:58:08 PM

Rating 8/10

Great Selection

"They are sometimes pricey, but they also have good sales and a good stock of sporting equipment for more difficult to find gear for sports like Lacrosse and softball."

Rating 2/10

"I ordered online a NFL jersey from dickssportinggoods.com on Dec 13th and it said it was in stock and would ship within 3 to 6 days. When I did not receive it by the 23rd I tracked it and it said it was canceled due to out of stock. I called customer service and they said that this was a computer mistake and they were out of stock and they sent me an email on the 18th and that this is "normal company procedure". I said I never received this email and that even if I had 5 days is not a reasonable time to inform me of this. I asked for a supervisor and put on hold for some time. Eventually I was told I would be called back before business that day. I never received a call. I eventually received an email apology and a offer for 10% off. I am very forgiving to a company when they make a mistake, but none of the way they handled this to me is acceptable."

This review was modified by cuinthevalley on December 28 2015 07:05:41 PM

Rating 2/10

"DO NOT ORDER ONLINE! The estimated time for delivery is deceiving - customer service can't/won't do anything to assist with delivery expectation. The items come from a vendor so I wasn't even able to cancel the order - the only option was put in a "request for cancellation" - ridiculous. "

This review was modified by RachelMarguli on December 22 2015 03:05:20 PM

Rating 2/10

"Dicks is a joke. They have just enough sale items to last 1 day. Was told item would be in and I called every day till the sale was over then they got it in. I called asking for a certain type of ammo and was told by employ they don't make the ammo anymore funny I just got the gun a week before and yes this item was on sale. Was told by three people I was entitled to a refund but when called office was told the people were misinformed. what a bunch of crap. I will never shop at Dicks again"

Rating 10/10

"Its laughable that some of you are rating dicks.com with 1 star, when you should be rating your local dicks store that low, considering 85% of you are complaining about the associates in the store screwing up, not the online customer service reps, in 8 yrs dealing with dicks i have been in their store maybe 5 times, why you ask? Because yes the in store associates are unbelievably lazy and self entitled high schoolers or college kids who have no work ethic (i mean look at their entire generation that should give you a hint) or they are 60+ yr olds who move like molasses and have no idea how to work those new fangled contraptions called pc's or its their pompous overpaid ($84,000 salary start off, ask me how i know that ????) and underworked "im a manager and i dont have to do anything or leave my office at all" who dont gove 2 craps about your order bc hey! Theyre still getting their paycheck....but the online customer service reps are nothing short of phenomenal and have gone well above and beyond for anything ive called and ordered for (as long as you treat them with respect and human beings and dont immediately start screaming at them or insulting them because remember they didnt screw it up the store associate did) in 8 yrs ive mustve spent at least $16,000 in fishing, camping, and hunting equipment ( ive had to return 4 things total in 8 years and 2 of those things were the manufacturers fault, im looking at you PENN!) to get to the point dicks.com reps are fantastic in my history of dealing with them theyve made up for the times they screwed up and have gone way out of their way to get me what i want at the price tjat im comfortable with, if your having a problem with the associate/manager at your local store heres dicks corp hq phone number 1-724-273-3400 i suggest you get thenames of said associates and managers and the store number and call them, the hq will deal with them trust me, bc my local dicks manager was a pure asshole (he no longer works at my local dicks) "

This review was modified by Paulvw82 on December 16 2015 03:35:27 PM

Rating 2/10

"Your item(s)/order has been cancelled.
Due to availability, we were unable to complete a portion or all of your order. We apologize for any inconvenience.

This is the response I got after I ordered a pair of ice skates from Dick's that were supposed to be the only size available in their warehouse.

I ordered this item when a 20% discount and free shipping was available for a limited time.

After the promotion time had expired HEY GUESS WHAT the item is no longer in the warehouse but we will give you a 15% discount on your next order at Dick's

FAT F****** chance I even look at their website in the future!!!

This review was modified by nsex on November 25 2015 03:16:32 PM

Rating 2/10

"Just yesterday my boyfriend and I bought a safe and it was the last item I ever get for your store. The worst coustomer service I have ever seen! They were all completely clueless on shipping and the purchasing it self. They didn't even write down the number we told them! If we didn't double check our receipt before we left the store they would have never been able to call the right number and we would have never even known when our order was ready! And when we told them it was wrong they didn't even apologize! Rude and unorganized! Train your employees on coustomer service and how to take a order. It was like everyone was new and no one knew what they were doing. "

Rating 2/10

"Ordered a pair of shoes as a gift , was told they can ship to me in a few days maximum , 7 days later I'm still waiting .


Rating 10/10

"Ordered from local running store they forgot to place the order, twenty days later they reordered, 25 days later it arrived but they ordered the wrong color, but they compensated me an extra $15. Went to Dicks instead and placed an order online, it came in 2 days and online service was very helpful, you can see the difference! Service is terrific every time!"

This review was modified by BAREFOOTRUNNNG on September 03 2015 03:06:12 PM

Rating 10/10

"I ordered an item and the wrong size was sent. Yes, it would've been nice if the packager was paying attention and sent the right one out, but mistakes happen. After emailing customer support I got a prompt reply back the same day and since the item was still in stock, an exchange was arranged with no hassle at all. I now have the correct item and will continue shopping on Dick's site if their customer service continues to be this responsive to fixing mistakes."

This review was modified by runn4356 on July 15 2015 08:31:59 PM

Rating 2/10

"Dicks sporting goods is the most unorganized company I have ever had dealings with!!!! I bought a jersey it was the wrong size so I sent it back...they sent me a "new" one which turned out to be a used one without tags and all wrinkled, someone else's return...I sent it back and then they sent me a new one that I kept which was fine. A week or so later I got an email stating they refunded my PayPal account???? I called them and asked why I was refunded and requested they take the money back out of my PayPal account asap! The rep assured me this would be done within 2 days...It is now been 2WEEKS!!!they called me today to tell me that I need to put it on my credit card because they can't take the money back out of my PayPal account. All this time I have been using my PayPal account thinking they have removed the money but they had not! NOW they insist I have to put it on my credit card because PayPal won't let them take the money back out... If I wanted that on my credit card I would have put it on there to begin with! All this because one of their reps does not know how to read the words "DO NOT REFUND" this should have never happened and now I fully regret having even brought THEIR mistake to their attention. This was the first and last time I will ever buy another thing from this company! Not to mention...they called me first thing in the morning and woke me up ( I worked nights) because NOW all of a sudden this has become a pressing matter...."

This review was modified by smartie47 on July 06 2015 09:18:22 AM

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