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Full Rating Profile
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 0.83/10 0.83/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

84 Customer Reviews

Rating 2/10
modified review posted

"Returned an item over a month ago and they are still processing my refund. It took them less than a minute to take the money from my credit card when I placed the order, why is it taking over a month to refund the money? I'm willing to bet I never see a refund."

modified review This review was modified by ne14abeer on March 04 2014 04:53:02 PM

Rating 2/10
modified review posted

"Will not do business with Dick's again! They ruined my Christmas with my son. I placed my online order on 12/17 and they guaranteed Christmas delivery if ordered by the 18th. I got my shipped confirmation email a couple of days later and immediately tracked it. It showed delivery for the 26th! I immediately called and asked for a replacement order with expedited shipping and a return label for the 1st order. The customer service rep refused and was cold and uncaring about the situation. He said if it doesn't "happen" to show up before then to call back and my order would be free. Of course it never showed up and I had no present to share with my son Christmas Day. I called the next day and talked with a tier 2 customer service rep and his 1st response was to say that the initial rep I talked with should have sent me a 2nd order expedited. In which he was even more flabbergasted when I told him that I had requested just that. Ultimately I talked with 3 different tier 2 reps from the beginning of the claim through the denying and subsequent appeal. All 3 reps agreed that I did nothing wrong and the screwup was on Dick's end. Dick's refused to honor their guarantee and denied it based on that it was delivered by post office. This was their choice to send it SurePost not mine but still won't honor it. Will not do business with a company that won't stand behind their own promises! "

modified review This review was modified by kl_olsen on March 01 2014 07:22:39 PM

Rating 2/10
modified review posted

"I ordered a treadmill, to be delivered and set up, at the Woodbury, MN store. They promised me that it would be delivered in two weeks. I placed the order on Jan. 24th and it was delivered on Feb. 6th. The problem was it was delivered to the store and I have to arrange with their contractor to have it delivered and set up. The company called an left a message that the treadmill was received and they would be calling me in 24 to 48 hours to schedule a time for delivery. They also left an internet address to expedite an appointment. The address was wrong and when I finally talked to somebody I got the brush off both from the store associates or the contractor. Dicks was right about it being delivered in two weeks unfortunately they were only talking about being delivered in their store. This is standard operating practice for this company I guess. I may take another week to two weeks to have it delivered and set up and I will guess that if there is a problem Dicks will not be responsible. Anyone having something delivered either plan on a lot of extra time or go elsewhere for the item you need to buy. No one has to be treated like there business doesn't matter. "

modified review This review was modified by Kenk205 on February 08 2014 09:39:53 AM

Rating 2/10
modified review posted

"I ordered online on Friday Jan 24th in the morning. It is now Monday Jan 27th in the afternoon, they still have not shipped this item, have no idea when it will ship, Eric (x 72471) made one excuse after another on I selected the shipping method and they usually take 1-2 business days to ship then 3-6 business days to receive, and maybe, just maybe I might receive my product by February 3rd, 11 days after I ordered it. But they don't know, they do not have the capability to know anything. When I asked Eric for the corporate address, he did not know it and had no ability to obtain it. An employee who has no idea of the company's address for which he works for and has no ability to get the address. When I asked to speak with his HR department, he again had no idea how to contact his HR department, again an employee that has no idea how to contact his HR department for the company he works for? WTF, how stupid is this employee, and he's the "supervisor" No wonder this company can't get their act together.

They also have no capability of the user have the option to look to see if the item is available at a store, every other large retailer has this option, why doesn't Dick's? Sounds like Dick is a real Dick.

modified review This review was modified by DisgustedNChicago on January 27 2014 09:23:44 AM

Rating 2/10
modified review posted

"About a week ago I bought 2 Co2 tanks for my paintball gun, as i was walking out of the store one of the store clerks told me that he could fill the tanks for me, and I was grateful for that. Then 2 days after I realized that I didn't need these tanks since my dad decided to buy me a carbon fiber tank for my gun, so I went back to Dick's to return these tanks. When I arrived I asked the manager if I could return these tanks since I didn't need them anymore, but then he quickly told me that I couldn't because the tanks were already filled with Co2, but then I told him that these tanks were filled in this store, he just shook his head and told me it was policy not to take these tanks back. Disappointed I decided to leave the store not wanting to waste anymore of my time, with 2 tanks which I'll probably never use again. I'll never buy from Dick's again unless they change these stupid policies."

modified review This review was modified by EgieDeAsis on January 26 2014 12:15:18 PM

Rating 2/10
modified review posted

"I will never order anything online from Dicks Sporting Goods again. I ordered a Under Armour Hoodie for my niece Jaylyn. First they lost my package and then they tell me they are out of the color(which was the color she wanted) I ordered and they are going to credit me back my money I should receive it in 3 to 5 business days and that I would have to reorder a different color and they would have to charge me again and for my troubles they would overnight the new order to me. So I ordered a different color and was charged again. The package was not over nighted I received it two days later and now I am in business day 9 right now of fighting to get my money back! This is getting a bit ridiculous!!!"

modified review This review was modified by john31763 on December 19 2013 07:51:27 AM

Rating 2/10
modified review posted

"they stink! read the following that I have cut and pasted from an actual chat:

System: Connected with Kevin M.. Your reference number for this chat session is 456036.

cathie cline: placed this order online. It took over two weeks to arrive and I had to call to get it sent because you basically LOST the order. Then when it got here, the shoes didn't fit and I drove way out to the store to return them and they would only give me

cathie cline: back $70 insrtead of the $98 you charged me and would not refund myc ard only give me a gift card

cathie cline: I request a full refund

Kevin M.: Hello, Cathie! My name is Kevin. I apologize for this issue. I would be happy to help you with this today!

Kevin M.: Can you please verify your billing zip code and telephone number?

cathie cline: that would be a nice change of pace

Kevin M.: The store will only refund you the store price. Since you used Paypal, a store return would only give you a merchandise credit.

cathie cline: so I am charged the extra $28 for the thrill of dealing with you or what?

cathie cline: how should I have handled this differently other than shopped at amazon?

Kevin M.: I apologize for any confusion.

Kevin M.: As stated, that is what happens when you return an item to the store, rather than ship it back.

cathie cline: not stated until now though

Kevin M.: I have issued a return label to your e-mail address on-file. You can expect to receive the e-mail within 1-2 business days.

cathie cline: again, i'm just out $28 for having the stupidity to shop online with dicks? I just want to bne sure I get this straight befgore I post this all online and send ot to every one I know

Kevin M.: Is there anything else I can assist you with today, Cathie?

Kevin M.: Did you receive my reply?

cathie cline: I want to be clear, I am just out $28 bucks, right?

Kevin M.: I apologize for any continued confusion you may have. As stated, that is only what happens when you return the item to the store. Simply use the label I have issued to send the item back to our warehouse.

cathie cline: gooooooooood luck staying employed

modified review This review was modified by cathieisgreat on December 14 2013 01:54:25 PM

Rating 2/10
modified review posted

"Do not order from Dicks sporting goods.. they took my money and will not ship the merchandise. Its been 7 days and they told me that it is still in the warehouse and the only thing they can tell me is that it will ship soon. Guess Amazon prime is my new way to shop!!"

modified review This review was modified by Kohls83 on December 11 2013 11:49:08 AM

Rating 4/10
modified review posted

"I purchased on line a KidKick wave master in the black Friday ad you were to get as a special a free pair of gloves ( a10$ value), the flyer also said 20% off Thursday through Saturday. So when I go to the cart it won't apply the 20 % off so I called Dicks. The customer service rep told me I wouldn't get the 20 off because as a promotion I was getting free gloves. Even though I would have rc'd 16$ off with the 20 off I was ok with it. Well the delivery came in 7 days later with no gloves so I called customer service, I was told there was no way for them to verify the ad so nothing they could o, I was furious to say the least I have the ad in my hand and they are saying they can't access it. I was told that no managers were available for 48 to 60 hours but I would get a call, th call never came. To add I did get the rep to locate th ad on line but he was told by the manager that they couldn't except 3rd party in fo ( meaning google). I have purchase a lot of sports equipment and clothing from dicks but from now on I will travel the extra 10 minutes and go to sports authority"

modified review This review was modified by Svontell on December 09 2013 11:39:20 AM

Rating 2/10
modified review posted

"Online ordering is a nightmare. Sat in my "cart" for 3 days before they even shipped the package so I didn't get it on time like I would have with a normal business. Then when my item was out for delivery Dick's failed to include my apartment number so it was undeliverable. I will probably never order from them again."

modified review This review was modified by droth406 on November 26 2013 12:06:38 PM

Rating 2/10
modified review posted

"DICKS is HORRIBLE! Went to buy a gun and the guys knew nothing. Went as far as threatening me if I was making a 'straw purchase' to try to act like he had authority. VERY ODD EXPERIENCE."

modified review This review was modified by Brooknoel on November 25 2013 09:09:54 AM

Rating 2/10
modified review posted

"The Manager at Dick's Sporting Goods off 1604/ Culebra (Leo) has no working knowledge of how to manage or even correctly pluck his eyebrows. This guy is a complete jack a**"

modified review This review was modified by greg099 on September 07 2013 02:44:40 PM

Rating 2/10
modified review posted

"I work at Dick's sporting goods.

You really have to be a complete idiot to shop at Dick's. On a random tuesday morning, we have tons of employees sitting around doing nothing.

On friday nights and saturdays, when the place is completely packed, they deliberately schedule half the people that they would have on a random weekday morning at 10am.

Are you pissed that you had to wait in line for 15 minutes? Are you clearly annoyed about the total lack of service because they don't have enough people working in the store? Well don't worry, you can be assured that as I'm ringing up your transaction, my boss will be yelling into my headset to ask you to sign up for a credit card, and a score card, and a million other questions that turn a transaction that should take less than a minute into a 10-minute affair. I'm even supposed to ask someone who only buys a small gatorade to sign up for a credit card to pay for it. Because why wouldn't you want to add a 30% introductory interest rate (and an extra 10 minutes) to your transaction of $1.79?

Need new brakes or a tune-up on your bike? That'll be FOUR WEEKS. Why? Because they refuse to schedule enough people to cover the work load.

Want to find something in the store? No one knows where it is because A) they move everything all the time for no reason other than to confuse people, and B) since it's such an awful job with no benefits, low-pay and AWFULLY low morale, the turnover rate is so high that I literally don't even know most of my co-workers names, and I often meet them once and then never see them again. For the first time in my life, I regret not being a quitter.

Roughly 95% of the coupons they send people EXCLUDE ALL BRANDS. ALL OF THEM. If that's not a scam to get people into the store, I don't know what is.

Instead of putting price tags on individual items, they just put the prices on the shelves. They carefully place the signs so that it looks like the thing you want is on sale, but really it's only some obscure item (that we probably don't have any more of) The prices always go up, but the display sign never changes. This is called a bait and switch, and is highly illegal. (And yet you people buy the stuff anyway....wow....just wow.)

And a side note: Please don't scream at us because the store sucks. Instead, just shop somewhere else! Trust me, we all ABSOLUTELY HATE THE PLACE. WE ALL go home at the end of the shift feeling awful and depressed. This is the place where dreams go to die. Believe it or not, WE DO care, and WE DO want to help, but the company is systematically designed to prevent us from doing so. So please, stop screaming at us. And I might add that one of these days, someone is going to scream at me, and I'm going to completely snap. We'll both have a really bad day if that happens, so PLEASE stop screaming at us.

Rating 2/10
modified review posted

"Dicks had an online boat sale with free shipping. The delivery date was changed 3 times and then I got a call 3 days late saying the delivery company could come on that day if I was available. I wanted my boat so I took another day off.

I got the boat and it had a huge gouge in the bottom. The boat was also missing the Manufacturers Certificate of Origin so I could not register it. I called customer service and some punk kid answered and talked to me like I am a pos. They did not even know what the MCOO was and said they would get back to me the next day. I said don't bother because I am returning it.

I ended up returning it right to the store and went to Bass Pro Shops down the street and came home with a new boat with no gouges or scratches, MCOO, a few new lures and soft baits, and a big Kool-Aid Smile on my face. BPS is amazing and bends over backwards for you while Dick's expects you to do the bending.

Rating 10/10
modified review posted

"Ordered online with these guys for camping equipment. Unbelievably affordable. Great Prices."

modified review This review was modified by banana3423312 on June 14 2013 06:07:22 AM

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