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Stores > Dick's Sporting Goods

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  • Dick's Sporting

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.86/10 3.86/10
    Chance of future purchase: Rating 1.36/10 1.36/10
    Shipping & packaging: Rating 1.39/10 1.39/10
    Customer service: Rating 2.27/10 2.27/10
    Return/Replacement policy: Rating 2.50/10 2.50/10

152 Customer Reviews

Rating 2/10
1/5
2016-11-22

Crossbow Double Cross

"Shipping 3-4 business days. After 1 day turns into 5-11 Days? Online only deal the stores do not carry Crossbows? We can give you a lesser model for the same price? Wow! I understand the name sake now. I figure would have been better to go to Cabella's or Bass Pro. They have them in stock.
"

This review was modified by SUREFIX on November 22 2016 03:38:35 PM


Rating 2/10
1/5
2016-11-03

DO NOT BUY ONLINE FOR ****'S - CUSTOMER SERVICE LIES AND MANAGEMENT DOES NOT CARE ABOUT YOU AT ALL

"et me tell you about a great transaction from Dicks Online Sporting Goods. I had to purchase a gift-card to buy a pair of shoes online because for some reason you cannot use your store card online (makes no sense). After ordering these shoes and a shirt, I received an email indicating that the shoes were unavailable a week later. I found the same pair with a different color for the same exact price that I ordered and the representative over the phone informed me that I could not transfer a gift-card balance to this new pair. I used my credit card to purchase these new shoes and was informed that I would be refunded the purchase price, per Nick from Dicks. Come to find out, that is not how things work and Dicks will not refund my money after their representative, Nick, informed me that I would be fully refunded. Now I have $174.09 floating around in Cyberspace and Dicks will only refund me a giftcard for the total amount. Thanks Dicks, your upper management did nothing for me after 15 calls over a 3 week period and now I am stuck with purchasing one pair of shoes for the price of two and a gift card with a balance that I don't need. You lied to me over the phone and even took the time to review the phone call but will not issue my money back. I will never be shopping at Dicks again and you have lost a loyal customer. The unprofessional attitudes I dealt with after one of your employees lied to me over a call is unacceptable. This is not how you do business and I hope everyone that reads this thinks twice before ordering online from this company. Poor poor poor customer service."


Rating 2/10
1/5
2016-11-03

Overnight shipping means after we process it in 2-3 business days we'll overnight it to you. Huh?!

"Anyone who shops online knows that overnight shipping means you want it the next day. I have ordered clothes, furniture, car parts, sporting goods, etc. and received it the NEXT day when I choose overnight shipping. You pay for that convenience but ALL shoppers know overnight means overnight. ****'s pays their top management 6 figure salaries and yet they are too dense to understand this basic concept. It's insulting and bad customer service. And in this case has completely wasted my time. By the time they bothered to tell - all my options were lost. Now I can not get what I needed in time for when I needed it. And they can't cancel the order (even though it will take 2 days to process it before they can ship it) so now I have to waste more of my time to return it. Does anyone else see the stupidity in this?!?!?"

This review was modified by P-A-P on November 03 2016 09:46:00 AM

Rating 2/10
1/5
2016-10-28

SLOWEST SHIPPING EVER

"I ordered 2 Cleveland Indians shirts on 10-19-16. Today is the 28th and they are still processing. Seriously???? What kind of company are you people running?? If you cant handle online sales then maybe you should close it.
I called and the guy seemed surprised. Said he would give me a $15 credit. Guess what STILL WAITING for the credit too.

I wanted these shirts to wear during the world series games at this rate I will get them in time for the super bowl.

I will never be purchasing from you online again!!!
VERY DISGUSTED
"

This review was modified by pissedoffatdickssportinggoods on October 28 2016 12:19:29 PM

Rating 2/10
1/5
2016-10-27

Overnight shipping turns into a week

"
This was absolutely the worse experience I have ever had with online shopping!!I chose "overnight" shipping and was charged $15.99. I am now into the 4th day. Explanation is it takes 4-6 business days to process items in stock, then it will be overnighted. Ludicrous! All of my past experience is once overnight is chosen, the distribution process becomes priority to ensure the overnight takes place. Dicks ordering process states 4-6 days when selecting standard shipping but not with 2 day or overnight. I contacted the customer service line; this too was laughable! They informed me that customer service has no way of checking on the actual status of an order by speaking with anyone, they have to send an email and may take 4-6 days to receive a response. Their motto an answer for everything is 4-6 days.

They have lost a customer, I will never shop at a ****'s store or online again!!!
"

This review was modified by gbunnell on October 27 2016 01:38:52 PM

Rating 2/10
1/5
2016-10-15

DO NOT ORDER ONLINE

"Ordered a pair of metcons from Nike, got them in 3 days but were the wrong size. Sent them back but they didn't have my size in the color I wanted so I checked out DSG online and found em. Chose standard ground shipping (4-6 days) and waited. Right away my order was received and processed so I waited for the shipping email to come in. Well I ordered them on Monday Oct. 3rd finally got the shipping confirmation 5 days later on Saturday Oct. 8th... called customer service to see what the hold up was and stayed on hold for 20 minutes before I hung up in order to get on with my life... after waiting and waiting they finally came in the mail on Oct. 14th... Completey unsatified with how long it took for them to get here. Even more irritated that it took 5 days just to ship the order. This will be my last online purchase from DSG... they did give me a 10% off coupon just to soften the blow I guess... unacceptable. "


Rating 8/10
4/5
2016-10-10

Prices are high - but the quality is good

"The prices are too high but the quality is good - I had manager there which was kinda rude - but overall I am happy with the store."


Rating 10/10
5/5
2016-09-16

Best Customer Service Experience

"I recently ordered a pair of Nike cleats from ****'s Sporting Goods online. When I tried them on at first, they seemed to fit well. However, when I had them on during my soccer league, the pain was unbearable because they were way too small. I am always an 8.5 women's shoe size, so was upset that when I ordered my true-to-size fit, they were not correct. Though I checked the return information in my shipping box and it said items must be new/un-worn to be able to return them. Obviously playing in a soccer match, the cleats (white) had gotten scuffed slightly and did not look new. I emailed the customer service department with my disappointment in the shoe and frustration at the return policy. Within 24 hours, someone had returned my email saying they'd gladly reship me a new pair in a larger size as they did not want one of their valued customers unsatisfied. Within the next two days, I received shipping confirmation that my new cleats (a full size larger) were on their way to my house. I never had to battle with them or be aggressive to get this offer, they were very willing to offer me the new pair - hassle-free. I truly appreciate customer service departments like this one. And knowing they react this way is a great sign to me and I will definitely continue to use them in the future! "

This review was modified by KristiPierce68 on September 16 2016 06:40:14 AM

Rating 2/10
1/5
2016-08-16

Is the shipping department run by sloths?

"Dickssportinggoods.com takes far too long to ship out products. Just got another cancelation on an order because they ran out of the product before they got around to shipping it. It was in stock LAST WEEK when I ordered it. Either sloths run shipping or they don't update their inventory numbers to reflect low numbers on their website. Either way, 7 days is way too long to figure it out. I worked in the catalog clothing industry 2 decades ago and we had excellent and speedy shipping. There is no excuse that in this day and age they can't ship in less than 2 days and reflect correct inventory online. I hope Dicks looks into this issue and makes some effort to improve."

This review was modified by SodaJerk on August 16 2016 08:21:38 AM

Rating 2/10
1/5
2016-07-31

Kicked out of the store!

"pretty upset right now – I called before I left my home in the country to the Columbus, GA store (which is located right next to a pet store, mind you) and asked if they were pet friendly. The girl who answered the phone said yes, so we drove into town, only to be kicked out by a manager. No apology was given as we were escorted out of the store, even though I told her that we called about it before we came. We are now headed to Big Dog Running Co to buy our shoes. Will never shop at a Dicks again."


Rating 2/10
1/5
2016-07-22

Don't waist your time ordering online if you need it fast!

"My 13 year old son recently ordered a go pro camera with all his money he has been saving. He was thrilled to get it to use on our family vacation to Mexico. We ordered Tuesday and paid for 2 day delivery. Well needless to say we did not get it in time. I called Dicks Friday to find out where it was and they said there was a two to three business day processing period BEFORE the two day shipping kicked in. They told me it was scheduled to be delivered MONDAY, almost a week after ordering, and there was nothing they could do once it was in transit. They said call UPS and try pick up. Well UPS customer is closed Sat and Sunday so we go on Vaca with no camera.
MY SON IS DEVESTATED!!
I asked about resending another one overnight and I will return the first one in store and their response was that they were out of stock. AND they refuse to use FedEx. I asked if they could offer the same price on the next model up and I would pick up in store and that was out of the question.
I will never order from Dicks again!!
Online shoppers beware of false shipping offers and inventory promises!!
"

This review was modified by Tamisuew on July 22 2016 09:48:14 AM

Rating 2/10
1/5
2016-04-17

Go to Sports Authority, they actually want customers

"I have shopped at Dicks for years and they have always taken sports authority coupons if they were similar to coupons that they normally offer.Went to Tampa store in citrus park for the first time and manager Erica there said that they have never taken coupons from the competition.

SA is across the street and I had a $185 purchase on the counter with an emailed SA coupon for 20%. Erica said she wouldn't do it. I left my purchase on the counter and walked out of a Dicks for the last time. Can't believe that they are SO big on themselves that they have forgotten to take care of the customer.

I used to be loyal but if sports authority cares more about me then I will shop them, or academy or champs. Whom ever is NOT Dicks. Way to go Ed Stack.

Way to think you're so good that you are invincible. SA has my business and that of the 5 people I have already had dinner with after my visit. Can't wait to talk to more people.

Report Comment
"

This review was modified by Lemkin22 on April 17 2016 08:19:00 AM

Rating 2/10
1/5
2016-03-08

Buyer BEWARE!!!!!

"If I could pick ZERO stars I would. I purchased a Schwinn Elliptical and they shipped me a Nautilus Treadmill, two COMPLETELY different machines! The box has 9" letters and a picture on it, how do you get that wrong???? It took me two weeks to receive the wrong machine...now no less than ten phone calls, three hours on the phone, a week later...and the treadmill is STILL sitting in the box in my living room! They have no idea what customer service is at all. They do NOT honor their return policy of bringing the mis-shipped item to the local store for replacement. Even when the local manager said he would have someone from the store pick the item up and exchange it for an elliptical from their stock, Corporate WOULD NOT ALLOW IT! So guess what? Just cancel my order ****'s!!! Not like you actually care, because I know you don't but I will shout as loud and as long and to EVERYONE who will hear me how you lie to your customers, don't honor your own policies and cause your customers to almost have a stroke from the stress of dealing with your awful service."

This review was modified by Angry51 on March 08 2016 01:42:19 PM

Rating 2/10
1/5
2016-03-04

Refused to return a defective product !

"As a consumer we purchase items in good faith . I purchased a $100 item and it was defective . Dicks informed me I had to return it to the manufacturer but offered me no assistance . I actually called another sporting goods store and they helped me through the process . Unless you have too I will suggest you never purchase from Dicks - they are over priced and the lack of customer service is ridiculous . Shame on you Dicks - I realize an $100 item means nothing to such a large company but it means something to me . "

This review was modified by Rskaug on March 04 2016 04:11:46 PM

Rating 2/10
1/5
2016-02-25

Very poor customer service

"Drove 60 miles to a Dicks store after calling to make sure they had the product. When I arrived nothing in stock. Said I could order online. I did but order was lost. I understand this happens but when I got on the phone with a customer service rep all he wanted to do was get off the phone and put the blame on the delivery service. Would not provide help on what the delay was or offer a solution. Asked for a supervisor. She provided poorer service than the first person. I finally got a tracking number from her and knew where my lost package was. I asked if they could contact the shipper or give me a contact for them. She said it was out of her control. Promise was 3 to 6 days for delivery. Nine days and still waiting. Don't think I will every shop or order from Dicks Sporting goods again. :o( Should have went to Scheels in the first place."

This review was modified by soccercoach123 on February 25 2016 02:58:08 PM

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