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"Do not order from Dicks sporting goods.. they took my money and will not ship the merchandise. Its been 7 days and they told me that it is still in the warehouse and the only thing they can tell me is that it will ship soon. Guess Amazon prime is my new way to shop!!"
"I purchased on line a KidKick wave master in the black Friday ad you were to get as a special a free pair of gloves ( a10$ value), the flyer also said 20% off Thursday through Saturday. So when I go to the cart it won't apply the 20 % off so I called Dicks. The customer service rep told me I wouldn't get the 20 off because as a promotion I was getting free gloves. Even though I would have rc'd 16$ off with the 20 off I was ok with it. Well the delivery came in 7 days later with no gloves so I called customer service, I was told there was no way for them to verify the ad so nothing they could o, I was furious to say the least I have the ad in my hand and they are saying they can't access it. I was told that no managers were available for 48 to 60 hours but I would get a call, th call never came. To add I did get the rep to locate th ad on line but he was told by the manager that they couldn't except 3rd party in fo ( meaning google). I have purchase a lot of sports equipment and clothing from dicks but from now on I will travel the extra 10 minutes and go to sports authority"
"Online ordering is a nightmare. Sat in my "cart" for 3 days before they even shipped the package so I didn't get it on time like I would have with a normal business. Then when my item was out for delivery Dick's failed to include my apartment number so it was undeliverable. I will probably never order from them again."
"DICKS is HORRIBLE! Went to buy a gun and the guys knew nothing. Went as far as threatening me if I was making a 'straw purchase' to try to act like he had authority. VERY ODD EXPERIENCE."
"Dicks had an online boat sale with free shipping. The delivery date was changed 3 times and then I got a call 3 days late saying the delivery company could come on that day if I was available. I wanted my boat so I took another day off.I got the boat and it had a huge gouge in the bottom. The boat was also missing the Manufacturers Certificate of Origin so I could not register it. I called customer service and some punk kid answered and talked to me like I am a pos. They did not even know what the MCOO was and said they would get back to me the next day. I said don't bother because I am returning it.I ended up returning it right to the store and went to Bass Pro Shops down the street and came home with a new boat with no gouges or scratches, MCOO, a few new lures and soft baits, and a big Kool-Aid Smile on my face. BPS is amazing and bends over backwards for you while Dick's expects you to do the bending."
"Ordered online with these guys for camping equipment. Unbelievably affordable. Great Prices."
"I would rather drink poison than ever buy anything else from Dick'sSportingGoods.com. I ordered two items, which they said they had in stock. The first item arrived in six days, the second item never arrived. Their customer service is the absolute pits. They use UPS Innovations by Mail for shipping, and apparently the second item has been sitting in the post office in Jersey City for the past four days, but no one can really tell me for sure. Their customer service people said I could ship the item back for a refund when it arrives. So far, it hasn't arrived after nearly two weeks from the date of order. Don't do business with them unless you enjoy getting screwed over."
"I do not want to be mean or vent, that is not why I wanted to review Dicks. I went there a week ago, spent $85.02 and was handed $14.98 change - not a big deal, but at my store, we would never make 98 cents change. We can spare the two cents, and our customers appreciate that! Maybe because we are small and closer to our client base than Dicks or maybe we realize the amount of goodwill you generate for $0.02 :)On another note, I was shopping for a kayak yesterday. I found the perfect one on their web site - and for $200 cheaper than at Sports Authority. However, it would cost $240 to ship it OUCH! On top of that, it clearly stated that it would take 3-4 WEEKS before it left the warehouse. LOL I thought there was something wrong so I called and asked if they could send the Kayak to the store and I could pick it up there. No, I would have to pay the $240 regardless. I also asked about the 3-4 weeks before it left the warehouse. I was told there was no way to shorten that. I can only assume that this warehouse is so freaking big and that the kayak is way way in the back, and up real high. I will not be rushing back anytime soon. I bought off of Craigslist instead."
"They certainly do lie to get the sale. I wish I had seen this site first, I never would have purchased the most expensive treadmill they had in their Appleton store. The sales person sold me on a feature of their credit card that was bogus. I questioned him twice about it and both times he assured me it was NO INTEREST for a year and that the interest did not accrue backwards if the balance wasn't paid off in a year; that the interest would be figured ONLY on the unpaid balance. NOT TRUE! Dick's did nothing. Consumer Complaint did nothing. No one seems to care that they are lying to make the sale. If they tell you something, my advice is to get it in writing before you sign on any dotted line. They'll do anything, say anything. Probably why they only have one star!! Pity you have to give them even that much!"
"I ordered two basketballs and a portable basketball hoop and backboard. I paid a fortune (about $100) for shipping. The basketballs arrived no problem. The hoop and backbooard never arrived. I contacted Dick's who said they had made an error and was re-shipping. I still haven't received it, 3 weeks after placing order."
"I placed an order- approximately 50% of it was cancelled (11 out of 23 items). Their response, an empty apology and a $10 online only coupon that cannot be combined with any other offers, and as anyone who shops there knows, $10 at this store is nothing with their extremely high prices, the only way to make it affordable is to combine multiple deals. The cancellation is annoying, the coupon is offending, and the fact that the order shipped in 9 different shipments- yes that is right, each of the 9 shipments billed individually on my credit card, made tracking how much they actually charged me even more fun- as I didn't trust that they didn't charge me for items I didn't receive. Bottom line- if you order from them, don't be surprised if you don't receive the item, and if you order multiple items, just keep track as they are individually charged to you in most cases."
"I received a gift card from Dick's for Christmas this year. I found 3 tank tops on clearance that I liked. Instead of shipping all three together , they shipped separately .The first one they shipped and I got in 2 days. The second one didn't have an address label , according to UPS , so delivery was rescheduled . I got it in 3 days. Ok , no problem..I was ok with that. This is the one that gets me >>For my last tank top , I emailed them a couple of times wondering why , since it was in stock , it hadn't shipped already along with the other two . They assured me it would be shipping any moment now. Well , today , I just got an email saying they had canceled my order due to availability! Really Dick's? When I ordered , it was IN STOCK! When I emailed you twice , you said it was in stock , and would be shipping anytime! BTW , I will advise everyone I know to never deal with these people. The prices are so ridiculous anyway! When will companies learn that it is us little people that support them with our money? Treat us bad , and we will no longer support you. You tank , see how that works? And with the Internet , word gets around!"
"These guys suck. Bought a safe, they said was in inventory. Still waiting after 6 weeks. Go somewhere else. They just don't know what they are doing. And it seems they do not care. Screwed up company. Go to Cabela's."
"I placed an order on December 14th that was "guaranteed by Christmas". Part of the order shipped right away. They cancelled a good part of the order. And 2 items sat as pending for weeks. After Christmas, I called Dick's and told them not to send it that I needed the items for Christmas and it was too late. On December 29th, they sent a shipping confirmation and charged my credit card for the remaining 2 items. But the items never arrived and the UPS tracking number only says "a label was printed". So they never actually shipped the items. I have contacted Dick's many times about this and they have not helped me. They have only stolen my money. NEVER AGAIN will I buy from their website."
"Dicks needs to re-work their whole order fulfillment system.Ordered NFL team Item a week before Christmas. Item showed "Stock located" for a few weeks. Contacted customer support via chat, but all they could do was "we will investigate further" If you have an issue, just call them, their online chat is useless. I did get a "shipping confirmation" on 1-02-2013. When I clicked to track the package, USPS showed that dicks had requested shipping info on 12-18 and that was it. So basically someone just changed my status to shipped even though USPS never got the package. I tried the chat a second time and got the run around. Finally just called and did get an answer. It was Because of the Storms USPS hasn't been reliable. Which is false, Dicks never checked the item once it wasn't picked up and or delivered to USPS, it just sat on a shelf somewhere. They did still have the item in stock and supposedly is going to ship another one out. I don't think i'll hold my breath on it or the shipping charge refund i'm supposed to get. I order many items from many places and have never ran across such incompetence in all my online shopping experience. Please avoid ordering from Dicks, you'll save yourself a tone of hassle no matter how good a deal you might be getting."
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