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Stores > Diamond Nexus
  • Diamond Nexus Diamond Nexus Elite Status
    • ADDRESS
      53132
    •  
    • BUSINESS HOURS
      Weekdays: 8am-9pm Weekends: 9am-5pm
      GENERAL PHONE
      (800)509-4990
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      (800) 509-4990

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.41/10 8.41/10
    Chance of future purchase: Rating 8.47/10 8.47/10
    Shipping & packaging: Rating 8.78/10 8.78/10
    Customer service: Rating 8.29/10 8.29/10
    Return/Replacement policy: Rating 7.96/10 7.96/10
Voice your opinion! Review Diamond Nexus by clicking a star below.
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Verified Customer
Rating 4/10
2/5
2017-09-16

Late

"My engagement ring was delivered 4 days late because the proper paperwork was not provided. So customs held onto it, while I pleaded with them on the phone for days. So we went on our trip without the ring and it ruined my proposal. "


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Verified Customer
Rating 10/10
5/5
2017-09-15

Fast Shipping

"The ring is beautiful and was just like it was described on the website. Very fast shipping and the packaging was great as well."


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Verified Customer
Rating 10/10
5/5
2017-09-14

Best purchase ever!

"This was my second purchase from Diamond Nexus and I love, love , love my purchase!! Beautiful and high quality as always!!!"


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Verified Customer
Rating 10/10
5/5
2017-09-13

excellent service

"Customer service was great, returning an item was also very easy"


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Verified Customer
Rating 8/10
4/5
2017-09-12

Was happy till I wasn't... happy I went with the warranty

"Love my 2ct stone... but will be needing it replaced and it hasn't even been a year yet! Though I am a little hard on my rings, I just had a baby and haven't really worn them that often. I noticed yesterday 3 or 4 tiny tiny side dents. I'm glad I had my stone set by Diamond Nexus and received the warranty . "


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Verified Customer
Rating 10/10
5/5
2017-09-12

Excellent

"Excellent experience with nexus and also received product on time. Love the ring can't wait to pay it off to get the next one I want "


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Verified Customer
Rating 10/10
5/5
2017-09-10

Awesome quality!

"So far so good! Everything has worked as they said it would be.
"


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Verified Customer
Rating 10/10
5/5
2017-09-10

Amazing customer service.

"Anytime I needed anything with my wife's rings and other jewelry anyone that I talked to was helpful and always worked with me to get the best price I could and made sure I didn't need anything else before completing the order. "


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Verified Customer
Rating 10/10
5/5
2017-09-10

Beautiful diamond earrings

"Top quality, get so many compliments, would purchase again."


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Verified Customer
Rating 10/10
5/5
2017-09-10

Stunning

"Very much impressed with my earrings. I have received so many compliments. I can't imagine buying diamond jewelry anywhere else. I have told my friends about how wonderful the selection and prices are."


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Verified Customer
Rating 2/10
1/5
2017-09-08

Took 3 tries to get my order right

"I ordered 2 different 20 inch chains and when I received them one of them ended up being an 18 inch chain, called them up and got a return label and when they got it back they sent me another chain. I received that one only to sadly find out that it was also only 18 inches long. I called and complained, started the process again and finally received what I ordered, 3 1/2 weeks after I ordered it, was originally supposed to get it within 2 days....."


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Verified Customer
Rating 8/10
4/5
2017-09-07

Dont have certificate.

"I understand it's a sale item, it would be nice to have a certificate. "


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Verified Customer
Rating 10/10
5/5
2017-09-07

customer service

"Outstanding customer service on a ring that I ordered the wrong size for my wife. Ease of return, credit and ordering the correct size. Well done. "


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Verified Customer
Rating 10/10
5/5
2017-09-07

Merchandise is excellent.

"Delivered on time and without any fuss."


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Verified Customer
Rating 10/10
5/5
2017-09-07

The best day ever.

"Your group is amazing. Never had better customer service and thats saying a lot since I work in the most fickle industry there is. Banking. "


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