5/5

posted Jul-26-2007

"I would say that their customer support service isn't so horrible as
they helped me a lot. I had ordered a Prada phone with T-Mobile
contact and received my order in 3 days although i was informed
that they need 7 days to process the order with activation. When i
received my order it appeared that the sim card was rejected. What? I
was
really upset as i had to pay my money for the T-Mobile service which i
could not use.
I contacted T-Mobile and they said that the phone was locked. I
thought i bought an unlocked phone? So, I contacted MobileBee to
find out what is going on.
I called their support and the girl who answered a call
was very nice and promised me to help. She was really confused as this
phone should be unlocked. So, she just advised to send the item back
for testing. I thought it would take me for ages to resolve this stuff
but actually she was really very helpful and it took 3 days to get
my phone back. It appeared that the phone was neither defective nor
locked and the problem was with the very sim card. It was a drawback
of T-Mobile. They gave me the faulty sim card. So, I just received a
new sim card.
I had a really great experience with MobileBee. Thanks alot!"

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5/5

posted Mar-27-2008

"I have placed the order on Mobilebee web site for HTC touch phone. I got the phone very next day and was surprised with such a nice service. I have placed the order over the phone and I was completely satisfied with provided service. I had some questions about the item i was going to place the order for and the customer support representative answered all my questions in a details.
Well, there was a problem, I received the package and the manual was in Spanish language. I called them back and in five minutes I got English manual on my e-mail address. So I am very delighted and find it easy to do business with Mobilebee.com.
"

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4/5

posted Oct-21-2006

" I’m generally pleased with the service I received from Mobilebee.com.

The bad:
- it took a full 10 days to ship out my “in stock” phone.
- I had to essentially re-start and complete the number porting and phone activation process with T-mobile after I received the phone.
- The SIM card they provided could not be activated by T-mobile (fortunately, T-mobile swapped it out, no charge)

The good:
- the phone arrived in good condition with all of the accessories included
- it was shipped overnight via UPS
- the price was right, and I received a substantial activation discount by agreeing to a 2 year T-mobile contract.

So why order through Mobilebee, when I could have just walked into my local T-mobile store and walked out with a phone and a service contract in 15 minues?

The answer is simply that Mobilebee seems to be one of the few (if not the only) retailers that is offering a selection of high end phones normally available only in Europe and Asia, combined with service activation discounts through several (mostly GSM) U.S. mobile companies.

Their customer service is certainly not on a par with an Amazon.com for example, but at the end of the day (well, the end of day 12) I am the only kid on the block with Samsung’s flagship phone for Fall 2006: the SGH-D900. And I got it for an affordable price. Thanks Mobilebee.
"

This review was modified by sfseals on October 22 2006 10:23:55 PM

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1/5

posted Apr-03-2007

"The customer service I experienced at that this website is horrible. The worst that I have ever seen. At first, things were going great, they carried a particular phone I was looking for (Nokia 6233) and was able to negoiate a lower price with the price match dept, which I thought was awesome. But here's the part where things start to go a little sour that lead me to cancel my order. After dealing with them through email, I was instructed to call them in order to get the newly matched price. Make the call and got in touch with customer care (pretty fast)...I explained the situation and he goes ahead and starts taking my information to make me an account, ok good or so I thought. Completes the order and starts to wrap things up without regard to confirming the final price with me since, and I should note, that throughout the phone convo he just wanted to take my order and get me off the phone with no care in the world that this isn't a normal transaction. So I had to stop this guy before he hangs up on me and ask him what the final price was...and behold here's comes the sour part...he never took hold of anything I said from the start of the convo and I didn't get price match. He goes on to explain to me that in order to get the price match, I would have to email "Customer Care" and get them to adjust the price for me. WHATTT!!!! So you're telling me that even though I emailed you to get a price match, then was told to call you to place the order, and now I have to email again to really get the price matched? How those this make any sense? "This is our policy, sir" explained customer care guy on the phone. I ask him if there's a way to do it right now over the phone...he goes customer care dept is gone for the day, mind you it was 4pm, they work from 9-3, don't worry sir, just email them and they'll take care of it, you will receive a confirmation email soon he explained, end call.

Day 2, after emailing them, I get the adjustment, which is good, but I have yet to get my confirmation order, the account that was made for me does not work because I can't login online. I call again to see what's up and all i got from them was our server is down..please wait a few days. Till this day, it doesn't work. Besides the fact they never rectified this...I also inquired if it was possible to request a certain color. They tell me they do carry it but they do not guarantee the color when it ships. "Thats our policy, sir" How this makes any sense, I will never know.

The funny thing about the customer service here is that there isn't one. They do nothing to help you after you make your order and they are also rude when you try to get help from them. When you find yourself knowing that the person you're talking to isn't going to help you at all, you move to find someone else i.e. a supervisor or manager. It was 2 in the afternoon and they tell me that none of those ppl are in the office, they're gone...just gone for the day...went home..blah blah...why?! because they work from 9-1...amazing!! Mobilebee supervisors/managers work 4 hr days!

So in conclusion, bad customer service with the lack of fulfilling the needs of the customer and the lying, ridculous sales process and questionable store policies. I had no choice but to cancel my order because why would anyone want to buy from this company? The headache that a customer has to go through to save a buck is not worth it. DO NOT BUY FROM MOBILEBEE if you're looking for service.
"

This review was modified by chuckler on April 03 2007 07:22:08 AM

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1/5

posted May-09-2008

"DO NOT BUY FROM MOBILEBEE BEFORE READING THIS REVIEW !!!!.
Have been buying from Mobilebee for a while now and almost every order I place has had a problem. Normally they advertise phones as being in stock when they clearly are not. I have even contacted them by live help and been told that a phone is " in stock " minutes before ordering . They will take your money and send you an email a week later to tell you that it is not available.
My last two orders from them have been a nightmare.
I ordered HTC X7501 as they advised it was in stock. They then told me that I would have to wait another week before they would send it because it was not in stock. So I waited two weeks to have it delivered and when I got it I found it was used ( not new as advertised ) it had photos of someones sofa stored on it and recorded noises. So I spent $70 of my money to return it and now the replacement has been lost by UPS ( not mobilbees fault but they should have sent a new not used PDA in the first place ).
Whilst wating for the replacement I contacted mobilebee and asked if they could still supply the same PDA as I wanted to order another one to which they replied yes they were in stock and would be shipped within 48 hours ( Lies , Lies , Lies!!!!!! ). I waited almost another week and no tracking number so I asked what the status was. The reply I received to my request was quite amazing. Not only did they advise me that in fact the PDA was not in stock ( also no longer in production ) when they clearly advised me that it was in stock, but they asked me to purchase the HTC shift from them and pay their full price ( some $670 more than the HTC X7501 I originally ordered ). They didn't even offer a discount for the inconvenience their lies had caused. What a joke..
Needless to say I requested an immediate refund and was advised that a refund would be processed immediately. After 3 days I emailed them again as I hadn't received the refund and received a reply to say that a refund would be completed within 10 working days of my original request ( not immedaitely as I had been advised ).
Well it has now been 10 working days, no refund no PDA's and almost Au $2100 out of pocket.
Do not order from Mobilebee unless you want to waist alot of your time chasing orders or refunds and you want to throw your money away. They will lie on their web site ( don't believe that any items are in stock ), they will lie in emails and they will use stalling tactics to hold your money for as long as they can.
Worst company I have ever brought from in over 6 years of buying on line.
0/10"

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4/5

posted Nov-07-2006

"Warning!

Well... I am taking some of my nice words back from the previous post.

Be careful when you odred accessories! They don't take them back. So, if you orded an expensive bluetooth or else and something happend and you have to return it - you CAN'T! I think that sucks and ain't right. One of the most inportant part of the company reputation is how handles its returns.

"

This review was modified by KillerBee123 on November 13 2006 08:26:05 AM

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5/5

posted Apr-10-2008

"Hi recently I made order at mobilebee ordered HTC/Qtek TyTN II. When I ordered it, it was in stock on website. 3 days later they called me and let me know that it’s not available, I was very disappointed.. however, they offered me another much expensive phone for the price of TyTN 2. I was very surprised, and they send it to me the same day by 2nd day air for free!! Well, that was cool. Anyway, they understood their mistake and corrected it. By the way phone is great.

"

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2/5

posted May-03-2006

"I purchased a $407 Nokai 7380 from this store. Checked my bank balance later in the afternoon and discovered that they charged my DEBIT account 5 times. I called customer service. Spoke with Veronica who was not very helpful at all. Just sent them an email and received a reference number. I will post again as to the outcome. So far my experience has been frightening.
5/5/06 - They corrected the credit card issue however I just found out that my phone isn't in stock even though the website states it is. I'm not a happy customer. AT ALL.
5/9/06 - Was told my phone would ship out today. I called - Still not in stock. We are now 9 days into this fiasco.

5/12/06 I received my phone from Mobilebee. - product was in perfect condition. "

This review was modified by tamitunes on May 13 2006 09:57:44 AM

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5/5

posted Jul-23-2008

"Their prices are great! I've ordered two phones from them and I'm fully satisfied! I've told about Despercia my friends and they'll order from this site too. I think the next time I'll order something new from them. I hope they will get me new iphone. Cheers."

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1/5

posted Mar-18-2005

"I went with Mobilebee because they had the best price for a specific phone I was looking to get when signing up for a new Tmobile contract. I placed my original order on a Tuesday morning w/ 2nd day shipping. The item was listed as being in stock with the number of units available.

The problems start:

Their order system's clock was 8 hours fast and reported the order placed in the evening so they didn't act on it the same day. I called to find out status. No one seems to answer the phone or responds to voice mail there. I email and get response that order is being processed and should go out next day. Day goes by with no confirmation. Email again for status and get back reply that they're out of stock and they wouldn't get any more in for 2 weeks. I email their complaints addr and get a quick reply saying sales was wrong, they do have item in stock and it will go out ASAP. So all in all, my first 2nd day shipping order takes 7 days to arrive. However....

The phone I received was defective and keeps rebooting randomly. I arrange an RMA and send the unit back, but it takes 2 weeks to get a replacement unit, and the replacement ends up being the wrong unit. I try contacting Mobilebee regarding this, and no one is responsive. I call, email, contact complaints again, and nothing. It takes 2 weeks to get a reply from someone and finally get a RMA to return the second phone, at my own cost when it's normally theirs. Another week goes by and they're out of stock of the phone. The rep I've been in contact with starts getting rude with me, even though the entire debacle has been one of their making. Accuses me of going thru 4 different phones, which was not the case, and just starts acting like a general ass.

I settled on a lower end phone with a lower price. The new invoice shows a full price right now, but I was told it would be at the contract sign up rate. Mobile never made good on crediting me the correct difference between the new phone I ordered from them and the return I made. I have disputed the difference with my bank and I will have no further contact with them. I cannot recommend Mobilebee to anyone. "

This review was modified by Jenner on March 28 2005 12:59:23 PM

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