1/5

posted Dec-11-2008

"Don't buy from these guys. I ordered 2 phones and after they accepted the order they jacked up the prices buy hundreds! I had to fight to cancel the order. They pressured me with hateful email to buy at the higher price! In the end, I lost money and they never shipped a phone.

Update: This company read my review here and has threatened to make extra charges to my credit card to punish me!"

This review was modified by Matchbox on December 12 2008 11:38:17 PM

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1/5

posted Sep-11-2008

"I made a purchase on august 21 2008. I quickly received an email later that evening for the comfirmation of my order. However no tracking number was provided. Three days passed and still no tracking number provided. I emailed customer service and the following day received this email:
Hello,
We received your order.
Your order is being processed. Order procession usually takes 2-4 business days plus
the shipping time.
Once it’s approved and shipped out, we will contact you with the tracking information.
Thank You,
Despercia.com

How ridiculous is that! They've already taken my money and four day later states that they have just received my order. What else is there to approve they've already taken my money and this order is just for a phone only without any contract or activation. In addition the phone is stated "IN STOCK." After cooling down, I decided to give them a couple more days. Two weeks went by. Still no phone or tracking number. I finally called customer service and got my ordered canceled.

The call to despercia was short and simple. The rep I spoke to did not seem to care to loose my business. I quess they are so use to customers canceling their order.

Luckily I used paypal for this traction and was issed my refund the next day.

Questionable company...that I have to say about Despercia

If it's too good to be true cancel it...."

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2/5

posted Jul-25-2008

"The site said "Availability: Estimated in 5-8 Days". After I made my order, however, I got a mail saying that there's no estimated date of availability. I followed up, and they eventually said that it'd take more than a month, so I canceled my order. (The offered to replace the phone with one of similar value, but the only other one I wanted they didn't have.)

So on one hand, I'm not happy that I had to go through the order process just to find out there's no stock. I'd rather it'd be on the page. On the other hand, while I had to drill them a bit to understand that there's no chance I'd get my phone, they did respond quickly to my mails and canceled the order without problem."

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5/5

posted Jul-23-2008

"Their prices are great! I've ordered two phones from them and I'm fully satisfied! I've told about Despercia my friends and they'll order from this site too. I think the next time I'll order something new from them. I hope they will get me new iphone. Cheers."

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1/5

posted Jul-18-2008

"Bad Company. Do not use. As some people claim, I did not have any problem with ordering and receiving the item in short time. But problem comes if your phone has problem. After several months I got a SONG A168, it stopped working. Always shows "Emergency" and can not make or get calls. I contacted support and asked for exchange. It is rejected but they offered repair, since it is in warranty period. They say, I can send them back the phone and they will send it overseas for repair. They also mentioned it would take 3-4 months. I sent it back and finally after 6 months, received phone. BUT the phone is still not working. I don't see any sign of repair, looks like they just kept it for 6 month and sent it back to me."

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5/5

posted Jun-24-2008

"Heard about this company from my good friend, and i wasn't disappointed. My order was shipped to me three days after i placed it. AMAZING! it's nice to know that there are still companies you can trust. One of them is this- believe me! I will be doing business with them, that's for sure.
"

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1/5

posted Jun-05-2008

"WARNING!!! DO NOT SHOP WITH MOBILEBEE.COM THEY ARE QUICK WHEN IT COMES TO TAKING YOUR MONEY,BUT THEY GIVE YOU THE RUN AROUND WHEN YOU ARE DUE A REFUND!!! Mobilebee.com is the worst company I have ever had to deal with. The phone that I purchased on March 13th kept dying on me and I returned the item requesting a full refund. They received the phone April 8th and I still haven't received my refund! I waited until April 18th and did a follow-up via live Chat with a customer service supervisor and she said that my refund would be processed at the end of the week. Never happened. I followed up again on the 29th and did a live chat with a customer service agent. The lame excuse she gave me was that they changed their credit card processor and that they can only send me a refund check via the mail. Two weeks have past and I was tired of waiting. I went ahead and did another live chat with the same customer agent on May 13th because I received no word on whether or not my check was sent out. Excuse she gave this time was that check will be mailed out by the end of the week. I got an e-mail on May 16th saying that my refund check would be mailed out later that day. I continued to wait............no check arrived so I e-mailed them on June 2nd asking them to verify when check was sent out and what address was used. This time they said the check was mailed out on May 21st instead of May 16th as they previously stated. I am so fed up with this company! This is the worst experience I have ever encountered with a retail business. I e-mailed them back on June 4th stating that I will call and speak to an account manager if I don't get my refund check by the end of this week. I will request that another check be re-issued and this time they better have a tracking number. If this is not solved in a timely manner, I will just have to dispute the charge with my bank.
6/6/08 - Update: I snapped! I just couldn't take the crap I get from Mobilebee. Account manager was unavailable, so I had to speak to a incompetent supervisor named OLGA (totally uncooperative and condescending). I said I was going to dispute charge and/or file a complaint with New York consumer protection. She said go ahead since they have the documents/receipts showing they mailed my refund. I never cashed a refund check because I still haven't received my check. The WORST company ever!
6/21-08 Update: Mobilebee now know as DESPERCIA. Finally received check on 6/10 that was mailed out on 6/7 (not 5/21 as they have insisted). Deposited the check on 6/11 and then on 6/19 found out the check bounced on me. Called DESPERCIA on 6/20 and customer service agent can only say that she does not know why check bounced and I had to speak with account manager. I was informed that account manager had gone for the day (it was 2pm in the afternoon when I called!) Over two months since they received merchandise and I still don't have my refund back. Every time I call to speak to an account manager, she/he is always not available or she/he never picks up the phone when I call. "

This review was modified by emabesa on June 23 2008 11:48:27 PM

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5/5

posted Jun-05-2008

"Recently, I had deal with mobilebee.com, what can I say, I’m very satisfied of their service. My mobile phone broke, and I needed cell phone in short times. So, I decided to order phone from them, even that I heard a lot bad feed back of their company. However, i called them and placed order over the phone, first thing that I noticed, that young girl with pretty nice voice answered me. So, I had sweet conversation with her?, and she helped me with placing order. It took only 7 min. Besides, she offered me 15$ off!!2 days later same girl called me and said that the order is already on the way to my address, she provided me with the tracking number. Fantastic service! Fast, and prompt!! They even didn’t charge me for the shipping!! Otherwords, it’s always good to have deal with nice company."

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1/5

posted May-09-2008

"DO NOT BUY FROM MOBILEBEE BEFORE READING THIS REVIEW !!!!.
Have been buying from Mobilebee for a while now and almost every order I place has had a problem. Normally they advertise phones as being in stock when they clearly are not. I have even contacted them by live help and been told that a phone is " in stock " minutes before ordering . They will take your money and send you an email a week later to tell you that it is not available.
My last two orders from them have been a nightmare.
I ordered HTC X7501 as they advised it was in stock. They then told me that I would have to wait another week before they would send it because it was not in stock. So I waited two weeks to have it delivered and when I got it I found it was used ( not new as advertised ) it had photos of someones sofa stored on it and recorded noises. So I spent $70 of my money to return it and now the replacement has been lost by UPS ( not mobilbees fault but they should have sent a new not used PDA in the first place ).
Whilst wating for the replacement I contacted mobilebee and asked if they could still supply the same PDA as I wanted to order another one to which they replied yes they were in stock and would be shipped within 48 hours ( Lies , Lies , Lies!!!!!! ). I waited almost another week and no tracking number so I asked what the status was. The reply I received to my request was quite amazing. Not only did they advise me that in fact the PDA was not in stock ( also no longer in production ) when they clearly advised me that it was in stock, but they asked me to purchase the HTC shift from them and pay their full price ( some $670 more than the HTC X7501 I originally ordered ). They didn't even offer a discount for the inconvenience their lies had caused. What a joke..
Needless to say I requested an immediate refund and was advised that a refund would be processed immediately. After 3 days I emailed them again as I hadn't received the refund and received a reply to say that a refund would be completed within 10 working days of my original request ( not immedaitely as I had been advised ).
Well it has now been 10 working days, no refund no PDA's and almost Au $2100 out of pocket.
Do not order from Mobilebee unless you want to waist alot of your time chasing orders or refunds and you want to throw your money away. They will lie on their web site ( don't believe that any items are in stock ), they will lie in emails and they will use stalling tactics to hold your money for as long as they can.
Worst company I have ever brought from in over 6 years of buying on line.
0/10"

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5/5

posted Apr-15-2008

"I'm using Mobilebee for a very long time now. And for all this time i've not had problems with it. Fast service, very helpful support. They always keep in touch during procession of the order "

This review was modified by waldemar77 on April 27 2008 12:25:25 AM

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