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"Terrible company, terrible customer service. Been in contact 10+ hours, numerous representatives that are foreign and don't speak English very well. The computer I purchased was an Inspiron Dell laptop and within a week of purchase had hardware and headset issues. Been in contact since then, sent my computer in, Dell reps take over my computer a dozen times. Seeking a replacement or refund, but I have never seen a company stick to their guns over a defective product as much as this company. Just consider your money gone if you ever buy a Dell, you'll be lucky if it lasts half a year."
"Dell has to have the absolute WORST customer service on the planet. I can't believe a company this size can still operate when it seems all of their employees (I was transferred NINE times) can't seem to duplicate an order. All I wanted was to order the same exact thing I did last time and apparently this was equal to asking their employees to write a dissertation on quantum physics. I am so completely frustrated I can hardly see straight. I am shocked at the sheer ineptitude of EVERY SINGLE PERSON I was transferred to. I HATE having to work with Dell and I usually avoid this at all costs, but duty calls.... If you can buy something else from someone else, I highly recommend you do so. My assigned sales rep can't even answer the phone, let alone return a telephone call. I didn't think I could ever be able to confuse so many people at once. I groan every time we have to order one of their products, as the ordering process is about as fun as...well...fill in the blank. Hands down- worst ever."
"Dell deserves a better rating than the unhappy customers have given here. Our small company has been a long term satisfied Dell customer. Sales service has been very helpful. Prices have been very competitive. Support has been spotty but overall quite satisfactory."
"customer support is the worst, if you buy a computer or a printer expect to have junk in less then a year and if you what help be ready to pay more then what you payed to start with when you got your NEW JUNK DELL SYSTEM"
"Go to hell, Dell. Ordered an xps 8500 with radeon 7870. My experience was as follows: technical issues with the graphics card, navigating terrible customer support (for the last goddamn time, it's not the drivers), having a tech come out 3 times to replace mobo and gpu, getting a system exchange with worse specs than the one I originally ordered. This computer has sucked energy and happiness from my life like some kind of time vampire. Please learn from my mistake."
"Worst customer service ever. Took almost 3 weeks to get my service Tgag and warranty and virus scanner up. They had the wrong computer model under the tags number and after sending an invoice, reciepts , a photo of the bios on the screen they ended up still again! changing it to a different model again?? Everything is to much trouble. I spoke to several people and each told me conflicting stories even one said I dont have a warranty another just said only ring if some thing goes wrong, even though I paid for this?? Average computer very heavy, my Acer was way better and is still going after 5 years."
"Ordered a sharp smart tv which was supposed to be in stock at a good price. Few days later was informed about a delay with delivery date no later than 4/16. Received a phone call to verify address and that this would be for private use without further details. Operator just hung up after info was given. Just received another mail with new delay no later 4/29. Need to confirm within 24 hours to avoid cancellation.Maybe should have ordered from other website for a few $ more but actually get promt delivery . Let's see if the TV will arrive or if another delay will be posted until the TV price will drop in the market place....."
"Have spent 45 minutes on hold, just to speak to a rep! Seems like really cut in to their own service.Online system post the order really inadequate, and forces you to speak to a rep. Worst of both worlds. It's customer hell!"
"I spent 3 hours on the phone Friday with Dell's technical support--being disconnected once, and promised a tech support dispatch to fix my computer today--who never arrived. So I spent another 4-5 hours on the phone today--again disconnected--and finally got a dispatch number--and maybe "next day" service 5-6 days after first reporting my problem. I am completely dissatisfied with Dell's CompleteCare--hundreds of dollars for the privilege of spending hours on the phone being disconnected over and over again trying to get your computer fixed. And the XPS M1330--that's a whole other horror story."
"I have read the comments from others and I hope that Michael Dell and Michael George both read these reviews. Gentlemen, your company is in the toilet and you need to fix the problem.I purchased an Inspiron 1501 from Dell for two reasons. The price and the fact that the company I work for has a corporate agreement with Dell. I have enjoyed the use of my business laptop so I wanted to buy a personal one. However, it has been nothing short of a nightmare. I know understand the derogatory names that have become synonymous with Dell. It took three phone calls with their Customer Service just to get the order correct. That should have been the red flag to me but I really wanted this system so I purchased it.Once I did receive my laptop, the problems only got worse. The system kept locking up while connected to a wireless Internet connection and after going through more than 20 different phone calls I had to ship the system to their Tennessee depot. Those of you who have learned that Dell uses some company called 'Selectron' are correct. What you may or may not know is that Selectron is Dells 'preferred' home repair vendor and that they are currently under a 4 week back log for repairs. Before I stray too far off the subject of phone calls to technical support, not only was it impossible to speak with anyone I had on the phone for the horrific language barriers ( I speak English-native, French and Mandarin and still could not understand anyone from India), but the majority of technical ability I experienced was far less than what I would have expected from a company with Dell's reputation. Only after much complaining and numerous minutes of transfers did I finally reach third level support. So far this has only led to my computer being lost in the cosmos over Tennessee at this mysterious place known as Selectron. The technician who was finally able to acknowldge my laptops receipt at their depot was still unable to find out the stage of my laptops repair process. It seems to be the norm at Dell to always blame another department, the website is slow, or some other technical issue. At this point I have no idea if I'll ever see my laptop again and from what I have read in my research a refund is out of the question because I don't have my laptop to send back. I do know this and Michael Dell I hope you read this carefully, I have sold the stock I did have in Dell and I will NEVER buy anything from Dell ever again. "
"One day I found a discount on Memory Stock Pro 1GB on Dell.The price was great. Also Dell Customer Service is Great! If you write them, they write back very quickly (few hours). I got my memory cards very nice packed in a box (apart from the box - they were originaly packed) in just a few days! I fully recommend buying on Dell! Everything is very clear on their webpage. 100% satisfied."
"ordered computer on 1/14/05,recieved same on, or about 1/22/05.Whithin one week I started having problems. Recieved little help from"tech." support.Week two,and several phone calls,several hours on hold, my hard drive crashed, which could or could not have been the problem all along,by the third week I had had enough of DELL, and wanted to return the product. Only to be informed that twenty-one days had past,since order was taken,not delivered,and that I would have to pay shipping,plus 15% restocking fee.For a product that never worked?I did pay shipping,but informed several people I spoke with that I would not pay the restocking fee,U.P.S.#61480430,fee$64.87. In hindsight, I should not have paid the shipping."
"Dell's support is horrible. I called one phone number, pressed the options, then was told that extension was no longer in use.I then called another number waited for 45 minutes before getting someone on the phone.I tried the online chat, which indicated nothing about being available for only home customers, then was told I couldn't use this option.I also tried email support, recieve a confirmation email, then never heard back.With Dell you get what you pay for. Cheap computer, horrible support. I will never buy Dell again."
"WHAT A NIGHTMARE!I ordered a 19" LCD TV from Dell in October.It shipped in November, UPS tried to deliver it once, then LOST it.I tried to resolve with UPS (including 2 visits to the local service center) to no avail, so Dell said they'd ship a replacement,I didn't hear from DELL for two weeks, so I emailed asking for a credit.They said "Oh, sorry, our mistake, we'll ship a replacement." But I really wanted the credit since the price ont heir own website was now $50 lower than when I ordered it.But of course, it took me DAYS to get them to understand that I wanted the credit rather than the replacement.Then, after I finally got them to understand I wanted a credit, what shows up on my door but a replacement LCD TV!!!!!At this point I truly feel I have arrived in the Twilight Zone.I spoent 30 minutes on the phone with them this evening. Now I need to bring the TV to UPS (the people who lost it in the first place) before I can get my credit -- so Dell has been hanging on to my money for almost two months while I've been waiting for a product that didn't show up.I will never buy another product from Dell."
"I ordered my Dimension XPS through the AAFES.com Dell link. The AAFES role went without a hitch, and their website generated a purchase order. The next day, I logged in to Dell's order status site and saw it was in pre-production. I think it took an extra day to ship, due to it getting all the way to testing, then back to build mode, so apparently they found a hardware problem and corrected it. The system shipped on 11/16/04, arriving at my house on 11/18. On 11/20/04 it failed to boot. I diagnosed a bad memory module, called Dell, and they shipped a replacement memory stick which arrived in two days. I declined the offer of a technician coming out to fix the problem, since I'm a computer tech at a university and have taken care of about 2,000 Dells there. Long story short, every phase of this transaction went well. In defense of Dell, I expect a site like this to attract mainly people who have had problems. Overall, I think Dell does a great job. And I understand they are bringing some of the customer service positions back to the U.S. from India, so customer service might get even better."
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