We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Dell
  • Dell

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • ADDRESS
      n/a
    •  
    • BUSINESS HOURS
      n/a
      GENERAL PHONE
      n/a
      FAX
      n/a
    • SUPPORT EMAIL
      n/a
      SUPPORT PHONE
      n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 1.46/10 1.46/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 1.79/10 1.79/10
    Customer service: Rating 0.50/10 0.50/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Dell by clicking a star below.
Rating 2/10
1/5
2017-08-30

Don't ever buy Dell laptop particularly on DELL online portal

"Terrible Dell online purchase"



Rating 2/10
1/5
2017-08-23

More like Hell

"They are extremely bad, beyond what anyone might imagine. Their prices are bad most of the time, and when they feel okay, they are usually with their notoriously hard to use Promo gift cards. They rarely ship on the promised date and their chat or phone service is a joke. "


Rating 2/10
1/5
2017-08-17

Never buy Dell

"All of their sales are scams. They send out the sales, then tell you when you call to order one that the sale no longer is valid, but they can sell you the same product for $100 to $200 more (even if you call the day of the sale!!!) Buyer beware!"


Rating 2/10
1/5
2017-08-17

Never buy Dell ..

"When you need any type of support they transfer you over seas and you can't understand them. If you keep trying and it's out of warrenty they want to charge you to help you out."


Rating 2/10
1/5
2017-08-13

horrible computer

"I bought a computer and the battery blew in about a month. I expected a year maybe since I payed 500. Then in a week the charger blew and then by the next month it would not turn on unless plugged in. by now it wont charge turn on or handle anything so thanks for that Dell
"


Rating 2/10
1/5
2017-08-13

Horrible

"i went to dell store in my city and the store employees were extremely rude and completely unsupporting. Worst service ever and from the other reviews it seems like the company isnt bothered either"


Rating 2/10
1/5
2017-08-04

The worst company I have ever dealt with!

"I ordered a desktop computer on line; got it in a reasonable time. Neither of my existing monitors worked. Was told by dell, Oh, you have to buy a cable adapter to go from DVI to HDMI. Did that, but still it didn't work. So, I ordered a new monitor form Dell. It had a 2 week delivery time. Well, OK, if it will do the trick. After two weeks they say it is backodered and will be another 30 days before I can get the screen. In the mean time I have no computer, but I do have boxes with the equipment I can't use setting in my living room that look like trash. So, now it has been a month and still they expect me to wait another month! IS THIS THE BEST COMPUTER COMPANY IN THE WORLD? Or what? They are a joke with the worst service I have ever experienced in my life."


Rating 2/10
1/5
2017-07-18

Faulty Product, Horrible Customer Service

"I purchased an Inspiron 15 5567 laptop in December 2016 and on March 22, 2017, its battery completely failed. After more than an hour on the phone with Dell's Technical Support, they determined the failure was likely my fault because I "overcharged" the battery. Dell's own Laptop Battery FAQs state that the battery can't be overcharged because " ... the battery is designed to stop using the charger when it reaches full charge," but apparently facts don't apply here because Dell wasn't going to admit that I was sold a laptop with a bad battery. The fault was place squarely on me, the customer.
When I purchased the laptop, I had chosen the mail-in service option, primarily because my previous Dells had been reliable and I'd only had to call on Technical Support and subsequent repair after extended periods of use. So, I had to ship my laptop to Houston to have the battery replaced, a repair I was told would 7-12 days to complete. When you include the 10-day round-trip shipping, I would be without my laptop, on which I rely to make my living, for 17-22 days, which was, to say the least, panic-inducing.
After I shipped my laptop off to Dell, I tried desperately to find someone at Dell to help me expedite the repair and return process, first emailing Customer Care who then kicked me back to Technical Support. When I finally was able to speak to a supervisor, I was spoken to in a manner that was beyond rude. For more than an hour, this supervisor argued with me, frequently interrupting me to talk over me and tell me how wrong I was to have shipped my laptop off to Houston so quickly and telling me that he could have helped me if only I had waited to send my laptop off for repairs. I wish I were kidding about this. I know it sounds unbelievable and perhaps I wouldn't believe it if it hadn't happened to me, but it did. At the end of the call, I was in tears of frustration and anger. All I wanted was for someone at Dell to treat me as well after they had my money as they had before they had my money. But Dell is no longer that company.
To the Houston facility's credit, the battery replacement was done quickly and my laptop returned quickly. I'm praying that it holds out. And, of course, Dell has never and will never admit that I was sold a laptop with a faulty battery in the first place.
Because I have been a longtime customer who had seen the steady decline of Dell's product and especially its service, I recently wrote a letter about my displeasure to CEO Michael Dell and mailed it to the Corporate Office in Round Round, Texas. In response, I received a phone call from a member of Dell's Advanced Resolution Group. He also was rude, condescending, frequently talked over me, and did nothing to try to retain me as a Dell customer. I guess I shouldn't have been shocked, but I was still shocked.
I am well and truly done with Dell. And I'll do my level best to steer everyone I know away from doing business with Dell as well.
"


Rating 2/10
1/5
2017-07-06

Lied About Product Availability

"I ordered a video card from Dell after chatting with a sales rep. I asked very specifically whether the item was physically in stock, or if it was subject to availability and drop-shipped from a manufacturer. They assured me that the item was physically in stock and would ship. I asked why the delivery date was a couple of weeks in the future. They lied and said that it was just the initiation of the process that causes the delay in shipping, and not anything to do with item availability. I checked the site every day for a few days after I placed the order and the item still showed as in stock. Then I waited until my estimated delivery date and the item hadn't moved. The order was 'confirmed' but not actually shipped. So I contacted them and they informed me that the item was no longer being manufactured. In other words, the sales rep lied to me. The only reason I ordered from Dell was because they listed the item in stock, where other sites listed it out of stock, or for a higher price. If the sales rep had been honest, I would have ordered a similar item elsewhere and avoided this headache. All they offered in return for my wait time, the lie and the cancellation was to cancel the order and a coupon. Great, so now I have a useless coupon for a site that I will never order from again because I can't trust them, and they've wasted my time, and my money has been **** on my card so I can't order a new item from elsewhere until the authorization clears. Don't ever order from Dell!"


Rating 2/10
1/5
2017-06-26

take your money and won't give it back

"I ordered a Alien aurora from Dell the other day. I remember as a kid dell be best in computing. so having looked around i thought, yeh, dell. Gaming PC, £1200, lets do it.

First of all, after i received the initial "internet receipt" i heard nothing. my credit card statement said " payment pending" so 3 days later i use the DELL chat feature to talk to sales. Why sales and not the people who deal with the order. Because to do this, you need your ORDER NUMBER, which you only get after the order has been processed. In the mean time there is nothing you can do. I spoke to a chap in sales, told him my query, he took my Internet order number and off he went to look.

Came back 30 seconds later "your order has been rejected due compatibility reasons"

Why i ask and why not tell me

The fan you selected for the machine is not available so you have to upgrade to the £200 more expensive fan. Right i say, thats fair enough i guess, don't want the machine melting

Off he goes again. The comes back and asked to process that one. I explain to him "there is a still a transaction pending" we need to cancel that one first or ill be charged twice.

"no no no you won't, please fill in the credit card order form"

I say no, i want that other one cancelling first as there isn't enough funds on the card to take two payments, its just going to reject"

"no no no it will be fine i promise"

Long story short, it rejected. he the demanded i ring the bank there and then, "you tell them dell isn't fraudulent"

I ring the bank, they say no they need to cancel that as there isn't enough funds

I go back to him, I say to him, cancel the first one then wait for that to leave the system and then we ca carry on"
Then goes on to tell me he will process it first thing and let me know when its done. HOW?? don't you need me to enter my card details first??

All in all, their service is rubbish, its stressful and that "£1200 which became £1400" is my money, and they haven't cancelled the order so they are holding my money ransom.

Go elsewhere guys. Iv bought computer stress free before.
"


Rating 2/10
1/5
2017-06-12

I tried to buy dell allienware 17 laptop with headset which are £3090.00 from dell website. My payment for laptop has declined but for heads

"I tried to buy dell allienware 17 laptop with headset which are £3090.00 from dell website.
My payment for laptop has declined but for headset is processed and they were shipped out. I send them email to cancel order because I don't need headset without laptop. How comes? I putted into basket 2 items, they charge me which is processed. I understood, there are someone in office and try to charge your card without your knowledge. When you submit your first order, if its not successfully, then they try to charge manually. They are using your card details. They saying they can't cancel order and cannot refund money for headset. There is must be cancellation and returns period e.g. 14 days. Also I sent cancellation email before dispatch the item. And they didn't ask me to charge my card behind of process.
"


Rating 2/10
1/5
2017-05-29

Terrible.

"This is the second time I purchased the Dell laptop. But both the times my experience with dell was very bad. First time the speakers blew off within 15 days and second time the software is highly corrupted. I am facing hardware problems like dysfunction of power button and control key. Software problems such as blue screen of death. Now, in case of blue screen of death I tried almost everything to stop to it but I was not able to do it. When I called Dell they told me that they are ready to fix hardware problems as my laptop is in warranty period but they will charge for software problems. So, if you don't want nightmares while coding do not purchase dell products especially laptops. "


Rating 2/10
1/5
2017-05-22

What a joke!

"I ordered 6 PCs for my business. I purchased Adobe Acrobat for 5 of the PCs. None of them came with the software installed. None of them came with CDs. None of them came with product keys. I have spent well over half an hour on the phone with at least 5 different Dell reps and I'm still nowhere close to getting Adobe installed on these computers. Also, I could barely understood the last person I spoke to. I had to hang up on her out of frustration because she can't tell me what to do to correct the problem."


Rating 2/10
1/5
2017-05-09

does not live up to warranty support

"I have had issues ever since I got my laptop in regards to getting help
about 1 1/2 years ago I was having several issues was told finally after a marathon of days of calls to send in for depot repair ok fine may get somewhere
so in it goes to depot repair in texas, a week or so later I get it back poorly packed I might add just put in box no padding nothing!
the laptop wouldn't even turn on!
so I call and got the same supervisor who swore up and down and promised everything would be checked fixed blah blah he laughed at me when I said the laptop wouldn't even turn on
all the depot repair is ( spoiler alert) is a hard drive replacement ( 5 minute job) and they ( dell) put in a fault hard drive so a second hard drive was needed to fix there alledged repair ( they also claimed they ran various checks test etc... odd how that happened when it wouldn't even turn on
fast forward to this year took over 2 weeks of calls and nagging for them to replace a mother board
my current issue ( finally getting fixed I think) took over a month of calls
my advice is your best bet is to file a complaint with the better business burea
they can careless at all about anything
rather sad when I know more than they do and often have to point out there mistakes
give you a run down on how they work
they don't really have a clue what they do except for whats on there script , ask them something that's not on there script or a question that involves a real answer and they are lost
they will find any excuse to not do anything and will hang up on you ( repeatedly )
think talking to a supervisor might help? no they are no better ( had one supervisor say to me " why am I wasting his time") and according to one supervisor they cant be fired so rather telling why they do nothing
so if your lucky and I mean lucky you may get someone who actually knows what they are doing other than that your stuck repeating yourself over and over
they seem to have an obsession with accessing your pc, claim its trouble shooting ( like we cant do anything they can) rather odd how there answer to what they will do to fix anything is check for driver updates ( some drivers not updated since 2015 ) like we cant or haven't done that already other than that there answer varies and usually just babble
they do how ever push there program ( dell tech concierge program) that they claim will fix registry and other issues ( do a search on that program)
they are far too happy for that why?
they will claim at start oh its free not to worry and your issue will be fixed
but the catch is they will than want you to pay for the program ( which seems to find an issue somewhere oddly) the price I see varies from 160 to 250 ish range so cant say exactly what it cost for there program ( bloatware at best)
and if your too much of an disturbance to them they will "escalate" your issue
translation you expect to much and we will do nothing
you get there alledged higher dept. who do nothing but make there excuses and blame you for everything and of course hang up on you
they do not explain anything other than there own propaganda ( my term)
there corp office is no better in fact would say the same result
and they will cancel your warranty if you dare don't do as they want
they love ( all of them) use the excuse " not cooperating" which means nothing more than we ( you ) are not doing what they want how they want when they want or dare expect an answer or help
just my opinion but ever since they went private they have got a lot worse
"


Rating 2/10
1/5
2017-05-09

Terrible customer service. OK hardware, appalling software.

"Their customer support is complete garage, don't think for a second you are valuable to them, even if being a decade old customer with several dozen systems bought from them. Terrible, completely avoid at all costs, specially if you consider customer support when purchasing."


Learn about Our Reviews

Share Dell's store rating

Dell is not a merchant member. If you're this merchant, learn more!

Dell is not a merchant member
Dell does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!


See all Merchant Members »