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"Terrible company, terrible customer service. Been in contact 10+ hours, numerous representatives that are foreign and don't speak English very well. The computer I purchased was an Inspiron Dell laptop and within a week of purchase had hardware and headset issues. Been in contact since then, sent my computer in, Dell reps take over my computer a dozen times. Seeking a replacement or refund, but I have never seen a company stick to their guns over a defective product as much as this company. Just consider your money gone if you ever buy a Dell, you'll be lucky if it lasts half a year."
"Dell has to have the absolute WORST customer service on the planet. I can't believe a company this size can still operate when it seems all of their employees (I was transferred NINE times) can't seem to duplicate an order. All I wanted was to order the same exact thing I did last time and apparently this was equal to asking their employees to write a dissertation on quantum physics. I am so completely frustrated I can hardly see straight. I am shocked at the sheer ineptitude of EVERY SINGLE PERSON I was transferred to. I HATE having to work with Dell and I usually avoid this at all costs, but duty calls.... If you can buy something else from someone else, I highly recommend you do so. My assigned sales rep can't even answer the phone, let alone return a telephone call. I didn't think I could ever be able to confuse so many people at once. I groan every time we have to order one of their products, as the ordering process is about as fun as...well...fill in the blank. Hands down- worst ever."
"Dell deserves a better rating than the unhappy customers have given here. Our small company has been a long term satisfied Dell customer. Sales service has been very helpful. Prices have been very competitive. Support has been spotty but overall quite satisfactory."
"customer support is the worst, if you buy a computer or a printer expect to have junk in less then a year and if you what help be ready to pay more then what you payed to start with when you got your NEW JUNK DELL SYSTEM"
"Go to hell, Dell. Ordered an xps 8500 with radeon 7870. My experience was as follows: technical issues with the graphics card, navigating terrible customer support (for the last goddamn time, it's not the drivers), having a tech come out 3 times to replace mobo and gpu, getting a system exchange with worse specs than the one I originally ordered. This computer has sucked energy and happiness from my life like some kind of time vampire. Please learn from my mistake."
"Worst customer service ever. Took almost 3 weeks to get my service Tgag and warranty and virus scanner up. They had the wrong computer model under the tags number and after sending an invoice, reciepts , a photo of the bios on the screen they ended up still again! changing it to a different model again?? Everything is to much trouble. I spoke to several people and each told me conflicting stories even one said I dont have a warranty another just said only ring if some thing goes wrong, even though I paid for this?? Average computer very heavy, my Acer was way better and is still going after 5 years."
"Ordered a sharp smart tv which was supposed to be in stock at a good price. Few days later was informed about a delay with delivery date no later than 4/16. Received a phone call to verify address and that this would be for private use without further details. Operator just hung up after info was given. Just received another mail with new delay no later 4/29. Need to confirm within 24 hours to avoid cancellation.Maybe should have ordered from other website for a few $ more but actually get promt delivery . Let's see if the TV will arrive or if another delay will be posted until the TV price will drop in the market place....."
"We have a small business and have all of our computers through Dell. We will be selling every computer and product we have through them. We wanted to purchase the new 2013 QuickBooks Pro 3 user program again, through Dell because we have always supported them. What was included in the description of a CD and shipping, no where did it state it was a downloadable version. I called 4 days later to see where my product was because it was to be delivered in 1-2 business days. Come to find out, it was a downloadable version. Again, NO WHERE did it state that it was a downloadable version until after it was placed. So when I finally became aware that it wasn't going to be delivered that it was stuck in our junk email...I was informed that there was no possible away to return this and be refunded so I can purchase a CD. So, after speaking to 3 different managers and 1 hour and 10 minutes later, I am stuck with a downloadable version that I purchased on mistake and $340.79 loss. Bull, bull, bullI could completely understand if I had opened the software and already downloaded it on a computer, however, I have not even opened the email. According to Dell, they still showed in their records that I have not received the version at all. I will be taking my business elsewhere and every chance I get, turn another person away from Dell."
"My Dell computer is a piece of shit, and the company is a thorough piece of shit. I've had to get it repaired twice, and it still doesn't work properly. For example, the CD/DVD drive will read a CD (when I'm trying to load music into iTunes) about once every ten or fewer attempts. There have also been HDD problems.As far as the company goes, they lie and they steal. When I bought the computer, I ordered Windows 2007 and was told that, when Windows 2010 came out (which was scheduled for 1 or 2 months later), I could get a free upgrade. Guess what happened when I tried to get the upgrade? I was sent from one asshole in India to another, and ultimately, Dell refused the upgrade.In short, I would NEVER ever buy from Dell again, and I would strongly urge everyone not to buy from them unless you're willing to get defective merchandise and to get ripped off."
"Frustrated with DELL, my Inspiron ONE 2305 and Dell Warranty ServiceMarch 16, 2013Having worked at a very popular computer store, I believed that I had done my homework [researching so many different computers online and reading a lot of reviews for a complete computer system at a good price]. My partner had computer on his Christmas list and by summer 2010 was confident on bringing home the All-In-One. But any happy feeling or confidence dwindled away the first week as the computer started giving us problems. I thought that it was just the usual "new item kinks" that had to be worked out but month after month problems keep getting worst. For almost a year the Inspiron One continued to give us problems and a huge headache. We did have a warranty and that helped but we didn't have the peace of mind of getting on the computer at any given time and not having problems with it. Finally, I decided to give Dell one last call two months before the warranty went out and demanded that they fix this computer once and for all. It took a couple of weeks on the phone and repeating the same old story to dozens of service reps in God only knows what foreign countries but we finally got a service tech to come to our house. When the tech arrived he tried a new "refurbished" hard drive and that didn't work a few days later we got another hard drive and nothing. Then, the tech tried a motherboard and nothing. Finally, Dell sent me a new "refurbished" Inspiron 2305. You will not believe this, but the exact same thing started happening - problems from day one. Called Dell and told them the computer kept shutting down. Blue screen. White screen. Black screen and was told that they had fulfilled their warranty contract by sending out a refurbished computer. I told the manager that I was talking with that they should have at least sent a properly working computer!!! So yeah, it's going on 20 months and sometimes it's crashed 6 times in one day. In addition, ran a full diagnostic and having the same hard drive error. Now, I need a new hard drive... probably needed it all along but will need to buy the same hard drive like that is going to really fix the problem. At least I am hopeful. I am frustrated with Dell, it's warranty program and it's product. I even told them that when they sent out my refurbished computer that I had more than a month left on my last warranty but they told me I needed to buy another warranty plan for the refurbished computer [they had just sent me] that didn't even come with a 30 day warranty and was not working. Now I need to buy another one of Dell's famous faulty hard drives to keep our Franken computer working."
"My XPS 15 (Service Tag 603VGV1) is horrible. The tech support is a joke. From day 1 (5 months ago) the wireless internet is Sloooowwwwww. The monitor needed to be replaced. The operating system re-downloaded TWICE. A new internet wireless card."
"Terrible absolutely terrible customer service. I will never be doing business with dell again. All I wanted to do was purchase a 24 inch UltraSharp monitor that's all. This began an episode involving 11 different people. My credit card was charged twice, it would have been charged 6 times had i not contacted my bank. this is an unexcusable. Supervisor what a joke, no help whatsoever. My first order was cancelled by Dell. I called back to reinstate the order, I was told i could not do so and was promptly put back in the queue only to talk to another person which was no help whatsoever. I was then told that my order was received and being processed. after 24 hours I still had no confirmation of this and decided to call Dell back. I was then told no my second order was also cancelled or never placed????? Once again I was put on hold only to be put back into the queue and rerouted to another person. After talking to several more customer service representatives as well as sales representatives and 2 supervisors my credit card was charged twice and the order is still not correct. Dell says they wont remove charges for an item i never even orderd?? I advised the supervisor when I receive the item I did not order I will be returning it promptly for my refund. I was also told I would receive 1 day overnight shipping at Dells cost due this inconvenience. Never even happened. 6 days later I'm still waiting. Buy from someone else!!!!!"
"I purchased the Dell 10 XPS Tablet on 12/28/12. At that time the website stated that the estimated delivery date was 01/03/13. Three times the delivery date was pushed back. I called Dell each time to find out why and all they would say is the demand was greater than the supply. I ordered the 32GB tablet. When it arrived, it was 30GB. Of the 30GB, 24GB was taken up by Dell software previously installed. That left only 6GB for me do download music, videos, etc. I returned it the same week I received it.All customer service is in India. Your usually wait time to talk to someone at Dell support averaged 15-30 minutes. Often you could not understand the person you were talking to. Never again will I order a Dell product."
"I would never ever buy any product from DELL and I suggest the same to my fellow readers... it was pain in the a**... placed and order on 11th Jan was curiously watching the order status to change to shipped but it never happened even after 4 days it was still in "in production" status... after chatting and speaking to 10s of reps finally came to know that the order cannot be processed and have to reorder... WTF... it was a gift supposed to reach by 25th.... I was promised if I reorder I would get it by EOD 25th... today is 24th still the order is in "in production" status...."
"Awesome Business practice. About within 2 years after I bought my Dell Windows 7 Intel Core Desktop computer. First My computer was acting funny and not getting online. I called Dell went through with them for help troubleshooting the problem. Had a 3 years protection pack when I bought the Dell Desktop computer which I'm glad was offered online when I bought it, than the Dell employee on the phone said I have bad news your computer ended up getting fried by a lightning storm, I had the computer hooked up to a power protector but it came through the phone line fried the Mother Board. So when I called Dell within a Week they sent out some repair man and Took the Old Mother Board out and replaced with a New One."
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