1/5

posted Feb-03-2012

ResellerRatings.com TOP REVIEWER!

"THE WORST warranty service. I don't need any tech support ever, I am the IT department. I hate to sound so arrogant but it's the truth. Employee brings in a laptop and I know instantly it's a bad hard drive. BIOS says Fixed HDD: None, drive is clicking and Windows doesn't boot up. Well I spend 45 minutes chatting with Dell support and they are asking me to do all these unnecessary diagnostics and tests. In the end, instead of shipping me a hard drive and recovery disc which would get the system repaired in 5 days or less they are shipping me a box and I estimate: shipping box to me: 3-5 days, shipping box to Dell: 3-5 days, repair: 3-5 days, shipping laptop back: 3-5 days. When you add weekends total I estimate: 15 to 28 days (2 to 4 weeks). Not happy. I can contact HP and they will overnight me any part I need. Other experience this month was with Dell's "Next business day" "onsite" warranty. They shipped a part to the tech, tech never showed up and when I called Unisys they told me too bad, call Dell -- I did and ended up installing the part myself a week after the "next business day."

I don't even try to call Dell's "phone number" because every time I have called I am transferred in circles until my blood pressure goes up and I am forced to hang up an hour later in frustration.

Dell systems are cheap (price-wise) for a reason: they do everything in their power to avoid and delay warranty service."

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1/5

posted Jan-30-2012

"As you can read from all the other reviews, Dell customer service is HORRIBLE! Bought a brand new laptop a few months ago and then determine that only 1 of the 3 USB prots are functioning. It took 5 separate calls to Dell with each call lasting at least 1 hour to finally get the problem resolved. The initial resolution attempt resulted in getting my laptop back that would not boot up. Dell sent a new hard disk and once reconfigured we found out the USB ports still did not work. Finally demanded to have a technician come to my house who corrected the problem within 1/2 hour. I will never buy from Dell again. What a shame because they used to be the best!"

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1/5

posted Jan-20-2012

"Horrible, Just horrible. I order a system on a saturday with a gift card and credit card. They accepted my order and everything went through. In the evening they placed my order on hold and said my credit card was having problems. I called my credit card and everything is fine. The email also stated that they are closed on sat and sun so I cannot call them to go over the order. On monday morning the order has been cancelled without any notification. I chat with them at first and they said they cannot help me. I called the customer care department and they said they do not handle these cases. Only the department that takes the funds takes care of it. I was then transfered to various departments and spoke to different superviors. Finally the supervisor said they will take care of it and reinstate the order. THe following day the sales rep contacted me to place an order. When i try to use the gift card, it was 0. I then have to contact the dell gift card dept. The dept does not get involved with orders. I then have to call the customer care again. I was speaking to pre care and then transfer to post care and then to order modifications. No body want to help with the sitautions. After one week later I was able to get the gift card resolved and placed my order. When I receive my order I tested out the computer and it seems to have a harddrive failure problem. Now i have to deal with them again. Nobody knowes whats going on and their customer service is really sucky. Not the same as 7 years ago. I am so disapointed. "

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1/5

posted Jan-19-2012

"Their customer service is absolutely HORRIBLE. If you can actually speak with a person, and if you can actually understand that person, you are guaranteed to be transfered to another person/depatment at least 3-4 times. It's an absolute, trust me. Then, my experience is that final person will not have an answer or be helpful in any way. I cannot understand how this company can stay in business."

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2/5

posted Jan-17-2012

"Good laptop, but endless delay (2 months now) on the AmEx $125 gift ccard that was supposed to come with it. Customer representatives say they are working on it, but will not explain the problem or when/whether it will be resolved."

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1/5

posted Jan-16-2012

"DO NOT BUY FROM THIS COMPANY. SEE ALL THE REVIEWS BELOW, THEY ARE ALL TRUE. THIS IS NOT A GOOD BUSINESS, IT IS A CON SHOP!!

The salespeople tell you what you want to hear and then what you receive is completely different. Then you have to pay more money to fix the problems as Dell customer services do not care about you or what the salesperson has initially promised.

THIS IS A SCAM. YOU HAVE BEEN WARNED!!!"

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1/5

posted Jan-15-2012

"Save yourself the trouble please! I tried to place an order online but my shopping cart kept getting erased so I decided to call it in. After the order was placed via sale rep (over the phone) I checked the receipt in my email and realized that the idiot who took my order gave me a laptop with a 500 gb hard drive when I specifically wanted a 640 gb hard drive, and charged me the same price as the laptop with the higher gb hard drive! I was mad to say the least! I called customer support and kept getting the run around, spending hours of wasted time on the phone listening to that stupid elevator music! I will Never never never order from DellAgain! I'm just waiting for my order to come so that I can send it back. They don't deserve my business!"

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1/5

posted Jan-11-2012

"NEVER EVER order anything from Dell. I ordered a part from them 2 months ago, and still have not received it. The customer service is absolutely the worst. It would have been much better to be able to converse with them through email messages so they would not have screwed up the shipping address. Countless hours on the phone with them due to all of the delays proved to be a total waste of my time. They need to totally revamp their system, and employ people who can speak english clearly."

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1/5

posted Jan-05-2012

"Auschwitz had better customer service than Dell..."

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1/5

posted Jan-04-2012

"Ordered a 27 inch monitor from Dell. Received an email stating the monitor would not arrive for several weeks and to call if I wish to cancel the order. Called and cancelled my order as soon as I received the email that A.M. Their sales representative assured me it was cancelled and that my funds would be be returned the next cycle at my bank. Then that evening they turned around and mysteriously found a monitor and shipped it to me. Funny how they went to we don't have it you'll have to wait a couple weeks to "Oh, we got yours right here if your going to cancel."

I had already purchased the same monitor for 30 dollars cheaper from a competitor called and told dell wtf. Had to tell the story to not one, not two, but three customer service representatives all from overseas. None could help me. Got the run around oh we can't stop the shipment you'll have to refuse the order when it's delivered nothing we can do. Oh btw we got your money suck it. Total lack of coherency between employee's or any desire to set things right. I've dealt with insurance companies that are more willing to work with you. I'm sure they try to stick me with some sort of fee for returning the monitor.
Moral of the story they are dishonest if you get an email saying oh it's gonna be awhile cancel it and boom they'll have it in stock mystically just pray you don't have to return it or ask for help from their customer service. Dell doesn't have any."

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