I bought a camcorder, Cannon Vixia HF200 on dell's website on 02/13 for $385. Every other retailer was selling for $500 and Dell had it on it's website for $385. I thought it's a real deal and bought it. I got an email next day saying my order is delayed and would be shipped on 03/04 instead of 02/18. I thought I would wait. Dell's website kept showing the same order status until 03/04. I called Dell's customer service on 4th and found that my order was canceled due to a "pricing error". I bought a 1 year service plan for $49.99. That was shipped but not the camcorder! I asked the plan to be canceled the customer service canceled and returned the money I paid for the plan. Customer service associate was very helpful and followed up after cancellation whether I received my money. I was never charged for anything. But it was a disappointment waiting for 20 days thinking that I bought a camcorder and finding that it was canceled due to a "pricing error".  
The next time I see a deal on dell.com, I would not buy it. I can not be sure if that is really a low price or a pricing mistake. I don't want to become a scalp of their mistakes. I have seen companies stand on their word and sell the product even if it is pricing mistake...but Dell is horrible.

I purchased a brand new Dell Inspiron 1750 laptop on January 16, 2010 from a local Wal-Mart store. On February 26, 2010, 1 month and 10 days later, the operating system froze while I was surfing the web.  
 
When I restarted it, the boot disk could no longer locate the hard drive. I called customer service, and after diagnostics they arranged for the system to be delivered to them via FedEx for servicing. I sent the system off on March 2, 2010.  
 
Today, March 10, 2010, I received 5 parts - 4 screws and a new internal hard drive. I called customer service; they told me that I would receive my laptop by March 11, 2010.  
 
However, it wasn't just the hard drive that went bad (I thought it was a virus). The customer service rep told me that the technicians had to replace the motherboard on the system.  
 
Just FYI for anyone wanting to purchase a Dell system.  
 
After reading previous complaints as well as an article about the likely closing of one of their plants...they need to get it together.  
 
And I agree that there is a lack of customer service comprehension of English with the Indian reps. They showed a very low level of concern.

This review was modified by its author, carteraunida, on 3/10/10 12:18 PM.

Ordered a computer December 30/09. Fast forward to March 7, 2010 they still haven't shipped their advertised special with some lame excuse that their supplies are exhausted. Pretty rich coming as large a company as Dell! Obviously Dell is too big for their own good. They don't give a s*** about the little guy. Try to call them and they bounce you around various departments between here and India none of which are able or willing to help. And yet my peripherals under separate order number arrived on time a few days later. Won't take a chance next time.

My experience with Dell has been horrible - and I haven't even received my computer yet! Buyers beware! Expect your order to be cancelled and receive no notification. Expect that when calling Customer Service, you'll be transferred to about three different people whom ask you the same questions then transfer you on to a new agent. Expect to not hear a word they say due to heavy back ground noise. Expect to be cut off while explaining your situation. Expect to spend a lot of time waiting on hold and finally when actually speaking with someone expect a rude agent who will maybe explain the issue and practically hang up on you so they can move on to their next poor customer. Do they get paid by the number of calls they process? What's the deal Dell? I regret going through with this purchase already. I truly hope the computer I receive is in tip top shape.

I ordered a studio 15, with as much extra spec as i could afford, including full hd screen etc. Total about 798£ uk money. Estimated date delivery was 9th march. Today (4th march) i check the status and it is cancelled! No e mail or phone call, also noticed that my credit card money that they had pre authorized has been given back to me.  
i feel angry that they havnt told me anything, i feel that i dont want a laptop from them anymore now.

On December 1st I ordered a new laptop for my wife from Dell. Unfortunately I have erased any trace of my dealings with them from my computer I was so frustrated with them. Initially they said they would ship the laptop by Dec 17th and a carrying case and mouse to arrive by Dec 22. A few days later I got an update and the laptop was to be delayed until Dec 22 and showed as in Production on Dell's website. Another few days passed and I got a message that my laptop would be delivered "about" mid January. I was offered the option to cancel the order which I did, but by then the carrying case had arrived and the mouse came soon after. I repeatedly attempted to pay for the case and returned the mouse. I was not permitted to sign into my Dell account for some reason and a request to reset my password or user name resulted in their website asking for several pieces of information such as my mother's maiden name, high school and other security items to be sure who I was. Why I could not sign in to my online account with them is still a mystery. Week after week I attempted to sign in to pay my bill online but I was not allowed. Most times I was told my bill was not due yet I could not pay it. Eventually I got the first snail mail threatening me with credit bureau reporting for having a past due account. I burned up the phone lines to Dell to get this sorted out, sent them their payment along woth a punitive late fee that essentially doubled the cost of the carrying case. I closed that Dell account and will never buy any dell product ever again. I did order a better laptop from Newegg and had it in hand in 2 days.

This review was modified by its author, birdman8421, on 2/26/10 2:09 AM.

Dell has some of the worst costumer care I have had. Don't order from Dell. On December 16, 2009 I ordered a Dell Studio 17 laptop, upgraded with most of what I could get. ~ $2400.00 worth. After getting a order delay on 2/11/2009 my order was delayed. On 2/18/2010 It was delayed again. When I called Customer Care this time I was told there was no back ordered parts and assured that I should have my laptop by March 1. 2/25/2010 I get another delay. This time when I called their customer care I got shifted around to tons of people. Each time having to give them my Order # Name & Address (Annoying). No person was able tell me why the delay. Only that the next estimated delivery date and that there should be no problems. My problem not solved. Avoid Dell. They Suck!

I purchased a DELL Studio XPS 16 a little over a month ago. The laptop looked sleek and fresh. Almost everything about it was great..until the hard drive crashed and now needs to be replaced. Everything gone. I call up tech support, and just to get this up front right now--absolutely the worst customer service I've ever experienced. Ever. Sincerely. I strongly recommend just calling support before you purchase a product and pretend to get help just so you can get a feel for what you may need to experience should the product fail. Equipment fails all of the time, I don't pass any judgement over dell for the costly data loss, however severe, but my experience to fix the problem has been harsh. Each phone call results in a minimum of 5 people I need to talk to. Each one. "can I please have your service number? Can I please have your full name? Thank you, and please hold while I transfer you to a representative who can help you. can I please have your service number? Can I please have your full name? Thank you, and please hold while I transfer you to a representative who can help you.  
can I please have your service number? Can I please have your full name? Thank you, and please hold while I transfer you to a representative who can help you. can I please have your service number? Can I please have your full name? Thank you, and please hold while I transfer you to a representative who can help you.  
can I please have your service number? Can I please have your full name? Thank you, and please hold while I transfer you to a representative who can help you." I am so not kidding. After talking to Mary, Billy, Sally, Joe and Karl (in India) for over an hour, I eventually get to someone who at least has a 'cheat-sheet' of questions to ask me, none of them relavant to the problem I was experiencing.  
I purchased the laptop custom, with a 500 GB hardrive and 8 GB ram. The woman first told me that I may not be eligable for a 'software' warrenty but am with my current ($400) hardware warrenty. She had the gall to ask me if I had installed any software on the computer. ... ... Close your eyes a moment and ponder the absurdity  
of the question. WHY ELSE WOULD I PURCHASE A HIGH-END LAPTOP?  
 
I would like to bring attention to this idea: It would be easier for me to throw my laptop against a wall and get it replaced than it is to get it repaired. I am not writing this review to vent, I hope it gets to the attention of the DELL share-holders who's profits are dependant on experiences such as mine. As an American, I feel that when I find a good product with decent customer service( please note, I say decent not Amazing), I will continue to purchase products from the company. Other companies have treated me amazingly well, so well in fact if their products cost more than their competetors, I'll GLADLY pay it, because I know they'll take care of me.  
 
Dell has in fact done the opposite. I now will never purchase another dell product, and I'll make it my mission in life to tell anyone and everyone that I meet who's thinking about purchasing a new computer to steer well clear of DELL.  

Dell, where do I start? Oh my God, cancel your orders and run away!!! Don’t look back, don’t think twice.  
On 1/25/2010 I ordered my son a Dell Studio XPS 16 Notebook, i7 processor, 8GB memory, upgraded the video and everything. At around $2000 this notebook was no slouch. Dell gave me an estimated delivery date of 2/19/2010. I had chosen the 3-5 day shipping option so when it hadn’t shipped on 2/17/2010 I knew there was a problem.  
On 2/17 I receive my first delay email from Dell stating new delivery date of 2/26 and to call if I would like more information, so I did. I ask specifically if there are any components holding up the completion of my laptop. I am told no, I have ordered the most popular notebook Dell sells and they have so much business they can’t complete the orders on time. I am assured there will be no further delays.  
It’s 2/24/2010, guess what, DELAYED! I call back again… Conveniently get disconnected five times… During my six calls I am able to ascertain that the HD display for my notebook is not available and I need to cancel my order and place a new order. I check online and see that I can still order my exact notebook with an estimated delivery date of 3/31/2010.  
So at a month after I ordered my son’s laptop, we have nothing! Where do we go now, Best Buy I guess?  
Over the years I have referred COUNTLESS friends, family and co-workers to Dell, steered them away from the likes of Gateway, HP, etc. To all of you, I am sorry. This is not the Dell of the past. There was a day that you could count on Dell to deliver a quality product and quality support, those days are gone!  
 
Update,  
It’s March 1, 2010…  
I sent off some emails last week and Dell did contact me. They have indicated that my order has priority and will monitor its progress. I now have an estimated delivery date of March 5 with an estimated ship date of March 2. They have offered to ship my order overnight so I am still trying to figure out the math… Today is March 2, so let’s see if it ships.  
 
After speaking with Dell’s Executive Customer Service, I am told it is a global LCD availability issue. When I asked about the need to cancel my order and reorder, I was told that was a mistake I never should have been told that. I was also assured that there would be follow-up on the issues I addressed in my email. Yeah, I’ve been around a while, it’s nice to hear that but I don’t expect much to be done.  

This review was modified by its author, plntech, on 3/2/10 7:41 AM.

I am really sick of Dells' Support over the phone. I bought a Latitude E6400 thru my company purchase program. I had to speak to a few people in getting an order placed-WOW!. Can't imagine ordering a laptop was so hard. Then ater I had the laptop for awhile, I wanted to order an extra hard drive. And I told the sales rep I needed the bracket that holds the hard drive in the laptop. Well, I get the hard drive in the mail with no bracket. So it took a week of phone calls and emails to finally get a human being on the line that could order the part.  
This latest episode is now for a wbcam and the LCD bezel that allows a webcam to be installed on my laptop. Well I get the package in the mail without the webcam. So after another week of email & phone calls, I still cannot get a human being intelligent enough to order a seven dollar part. The ignorant reps say I got the wrong part. I say NO I DID NOT GET THE WRONG PART, I simply didn't get BOTH parts.  
DO NOT BUY A Dell COMPUTER  

This review was modified by its author, KEYAKI, on 2/21/10 4:30 PM.

Bought a 320 GB USB 2.0 eGo II Portable Hard Drive - Midnight Blue. It arrived in 2 days, and worked great---for a week. it then died. I tried to call Iomega as the dell website kicked med to their site, I chatted online and then they told me to call Iomega. After getting through, I find out you have to PAY to talk someone at Iomega. Then I called Dell, After 20 minutes of waiting on hold, I spoke to someone in India who told me to talk to tech support, which they said they would transfer me to and actually hung up. 30 more minutes of waiting on the phone and 3 more Indians they finally gave me a RMA and 100% refund. lesson learned don't order form dell, the customer service is nightmarish, approaching insanity.

This order for "TurboTax Deluxe with State Ty2009" was made on line and confirmed by e-mail. What was delivered was "TurboTax Deluxe Federal [only] Ty2009". When I complained of incorrect delivery, I received an e-mail telling me that my order was for the "Federal only". Calling their obviously outsourced customer service I was given the same answer despite telling them I had an order confirmation for the correct item in front of me. I then demanded a supervisor who told me they no longer sold the item I ordered but that they had "TurboTax Deluxe with Federal and State TY 2009" but the price was subtantially higher. The supervisor claimed this was a different product from the one I ordered. In fact, it is exactly the same product, only the wording used by Dell is slightly different. When I suggested this appeared to be an example of "bait and switch" the supervisor told me "..oh no we must have run out of the item you ordered, that item has been taken off our web site...there is no bait and switch". I am not convinced. Even if the original web offer were incorrectly priced any company with any respect for its reputation would honor a confirmed order even if it meant shipping the same product with a slightly different description on their web site!. I will certainly never buy from Dell again

I first made the order in November 2009 for a Dell Zino for a christmas present. I was told the order would arrive on Dec 14th. My order was delayed 4 times until it was abruptly cancelled because I did not confirm vis email that I wanted them to send my order after the delays.  
 
I then had to place my order AGAIN. and was told that my order would be expedited and get to me by February 9th. I emailed customer service and asked how I could ensure that my order would not be delayed anymore than the two months it had already been delayed, I also asked for the reason of the delay. Customer service emailed me back giving me a shipping tracking number that had already been available to me and told me that they couldn't do anything else to help me. They never gave a reason for the delays.  
 
They then cancelled my order without asking me or ever giving me a reason for any of the delays on February 16th. I never received my computer and will never attempt to buy a dell again. I warn you against shopping from them. I have never received such terrible customer service or had such a poor shopping experience anywhere.

This review was modified by its author, Rahena, on 2/17/10 9:33 PM.

Two main problems... both occured with two seperate orders... the first was an XPS laptop ($1000 - 7 months ago) and the most current order 2 monitors ($1000+).  
 
1) Orders from Dell can NOT be sent on a timely basis... NO matter how many times you call after the order on the same day to verify order shipment, you can NOT be certain they will ship overnight. This company can't ship in stock items on a timely basis no matter how much you are willing to pay.  
 
Shipping of a product from Dell is very likely to be a very disappointing experience... be aware, do not trust overnight service... Overnight shipping to Dell is anything within 5 days. In this sense, Dell is re-defining the concept of overnight delivery.  
 
2) Customer service is DEAD... and, has been for a loooong time... Dell is but one more company that proves this. Outsourcing of customer service to individuals who only speak English but do NOT understand English only adds more frustration to the process when buying from Dell. Dell is a classic example of expecting to get something for nothing in exchange for outsourcing it's customer service. The limit of Dell's outsourced customer service is to repeately read to you what is on their computer screen and totally ignore the problem. And... worse yet, they think if they are nice to you then your problem will go away.  
 
On the otherhand, Sales is a hit or miss proposition... in fact, CALL THE SALES desk and you are most likely to get some decent (at best) after sales service and questions actually answer beyond what can be read to you from the computer screen. It appears that "Sales" has a beter grip of what customer service is about.  
 
If you are buying from Dell..., don't expect anything beyond a product that may or may not get to you in a timely fashion... and, heaven forbid if ANY little thing goes wrong with your order. If anything goes wrong... then, lower your standards... I mean REEEALY lower your standards in your expectations and be prepared to spend hours on the phone accomplishing absolutely NOTHING. If you put your mindset on a very low expectation level... everything will be fine.  
 
Update: 3/5/2010 I Had to return one of the monitors... Now get this: I timed this... so...it is acurate. It took three phone calls (2 disconnects) and 3hrs. and 10 mins. to get the authorization to return an item. I recieved the new item "overnight" (which is actually 2 days in Dell terms... but, still faster than I have experienced with Dell in the past). Received a new monitor with NO postage paid return label as promissed.... but, this time... I let one of my staff members deal with Dell's customer support. As a result, that person has been on the phone for 45 mins. and is still trying to get a solution to this simple problem obtaining a return postage paid label... UGH!  
 
What a mess... I should send Dell a bill for the hrs. wasted dealing with their idea of customer service.

This review was modified by its author, jkmsg, on 3/5/10 3:13 PM.

They change their prices all the time so you need to WATCH OUT  
but if you know a bit about computers sometimes you can get yourself an AMAZING deal with them. dont just buy the first time though, look for coupons, and call them, sometimes you can get a better deal that way