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  • Dell

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.98/10 2.98/10
    Chance of future purchase: Rating 0.40/10 0.40/10
    Shipping & packaging: Rating 1.46/10 1.46/10
    Customer service: Rating 0.52/10 0.52/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review Dell by clicking a star below.
Rating 2/10
1/5
2017-05-22

What a joke!

"I ordered 6 PCs for my business. I purchased Adobe Acrobat for 5 of the PCs. None of them came with the software installed. None of them came with CDs. None of them came with product keys. I have spent well over half an hour on the phone with at least 5 different Dell reps and I'm still nowhere close to getting Adobe installed on these computers. Also, I could barely understood the last person I spoke to. I had to hang up on her out of frustration because she can't tell me what to do to correct the problem."



Rating 2/10
1/5
2017-05-09

does not live up to warranty support

"I have had issues ever since I got my laptop in regards to getting help
about 1 1/2 years ago I was having several issues was told finally after a marathon of days of calls to send in for depot repair ok fine may get somewhere
so in it goes to depot repair in texas, a week or so later I get it back poorly packed I might add just put in box no padding nothing!
the laptop wouldn't even turn on!
so I call and got the same supervisor who swore up and down and promised everything would be checked fixed blah blah he laughed at me when I said the laptop wouldn't even turn on
all the depot repair is ( spoiler alert) is a hard drive replacement ( 5 minute job) and they ( dell) put in a fault hard drive so a second hard drive was needed to fix there alledged repair ( they also claimed they ran various checks test etc... odd how that happened when it wouldn't even turn on
fast forward to this year took over 2 weeks of calls and nagging for them to replace a mother board
my current issue ( finally getting fixed I think) took over a month of calls
my advice is your best bet is to file a complaint with the better business burea
they can careless at all about anything
rather sad when I know more than they do and often have to point out there mistakes
give you a run down on how they work
they don't really have a clue what they do except for whats on there script , ask them something that's not on there script or a question that involves a real answer and they are lost
they will find any excuse to not do anything and will hang up on you ( repeatedly )
think talking to a supervisor might help? no they are no better ( had one supervisor say to me " why am I wasting his time") and according to one supervisor they cant be fired so rather telling why they do nothing
so if your lucky and I mean lucky you may get someone who actually knows what they are doing other than that your stuck repeating yourself over and over
they seem to have an obsession with accessing your pc, claim its trouble shooting ( like we cant do anything they can) rather odd how there answer to what they will do to fix anything is check for driver updates ( some drivers not updated since 2015 ) like we cant or haven't done that already other than that there answer varies and usually just babble
they do how ever push there program ( dell tech concierge program) that they claim will fix registry and other issues ( do a search on that program)
they are far too happy for that why?
they will claim at start oh its free not to worry and your issue will be fixed
but the catch is they will than want you to pay for the program ( which seems to find an issue somewhere oddly) the price I see varies from 160 to 250 ish range so cant say exactly what it cost for there program ( bloatware at best)
and if your too much of an disturbance to them they will "escalate" your issue
translation you expect to much and we will do nothing
you get there alledged higher dept. who do nothing but make there excuses and blame you for everything and of course hang up on you
they do not explain anything other than there own propaganda ( my term)
there corp office is no better in fact would say the same result
and they will cancel your warranty if you dare don't do as they want
they love ( all of them) use the excuse " not cooperating" which means nothing more than we ( you ) are not doing what they want how they want when they want or dare expect an answer or help
just my opinion but ever since they went private they have got a lot worse
"


Rating 2/10
1/5
2017-05-09

Terrible customer service. OK hardware, appalling software.

"Their customer support is complete garage, don't think for a second you are valuable to them, even if being a decade old customer with several dozen systems bought from them. Terrible, completely avoid at all costs, specially if you consider customer support when purchasing."


Rating 2/10
1/5
2017-05-06

Use to be good - now absolutely terrible. Buyer beware

"Dell has significantly lowered the quality of their computers and customer service is beyond terrible. It has been by far the worst purchase mistake of my life. I've had to send it back once within 9 months after customer service fought me the entire time and had no clue what they were talking about. They basically replaced everything in the computer. I now have it back and it's already running slow and having issues again. DO NOT BUY A DELL. They are a terrible company now unfortunately. My old dell from 15 years ago worked good for its time and outlasted my newer asus, lenovo etc. The new dells won't outlast a gallon of milk in your refrigerator! I wish i knew a better company to recommend but i honestly don't know. Just remember this... dude.... don't get a dell. "


Rating 2/10
1/5
2017-05-04

First things first .

"I got a great computer.
I was promised a gift card and week after my purchase come to find out if had to wait for a mouth and phone call after phone being transferred to wrong department to department being hung up on several times days in in a row with such disrespect. After a week of (HELL) they gave me a 8$ gift card they don't even sell anything for 8$ and after giving a 1 star rating now they are blowing my phone up phone call after phone call now the support team wants to do something. If I could I would have a 0 star rating.
"


Rating 2/10
1/5
2017-04-27

Garbage hardware and poor support

"I've had two Dell monitors -- fairly expensive ones at that. After some regular use, the power cables started disconnecting on their own. You'd have to fiddle with them to get them to stay on. I contacted Dell support and their answer was "sorry, you're SOL. We cant' (won't) do anything for you." What garbage. This is obviously a known issue, and they wont' even suggest a way to fix it. I will never buy another Dell product. "


Richard S. Jacksonville, AR's Avatar

Little Rock, AR
Rating 2/10
1/5
2017-04-18

17 years of IT support nolonger reccomend Dell...

"1st Call April 10th 2017:
I ordered 3 computers for a small business. I was promised some parts by the sales guy. The computers came in and did not have the parts I was promised. I called and it took over 30 minutes for them to decide that they did owe me 1/2 the parts. The other half was a different department..... I was transferred the wrong department; who transferred me to another wrong department; who transferred me to the operator! And the Operator transferred me to another wrong department. I’d spent over an hour and still had not resolved the issue. I had to get **** for the first person to correct the first 1/2 of the issues. I was missing DP to DVI adapters, and the recovery media. They wanted me to buy the DP to DVI adapters that I was told comes with the system (glad they figured out they owe it to me). Now NOBODY seams to know who can help me with the recovery media. Oh and 1 of the computers came in with corrupt OS. So I cant even use it yet because I DON'T have what I ordered, so I can't just reload it myself!!! I was on the phone 2 days before (Saturday) and Tech support didn't even have the computers in the system yet, So they couldn't verify warranty.... #$%@#$% Three day old computers are under warranty! Especially with a 3 year warranty purchased. I still have to call back to get the recovery media.... They did take care of the non booting computer. they are supposed to send me a new hard drive (though recovery media would have done the same thing).... Just ****. I shouldn't have to get **** to get what I was promised. It shouldn't take an hour to get what you are promised.

2nd Call (same day):
Over an 1.5 hours... (over 2hr 45min for both calls). I have lost track of how many transfers after the 13th transfer. After my 2nd over 1hour call I was finally was able to get ahold of a Manager who helped (after arguing they couldn't help). I did have to wait over 24hours for them to approve it.

The parts came in April 11th & 13th (nice quick shipping):
The DP to DVI they sent weren’t the adapters that come with every other Dell I've ordered, they were a full 6’ cable, not a big deal, but did cause me to have to rerun cables through a desk.
In addition, they sent me only 1 of the recovery media. I only need one, due to all the systems being the same, but all three of them were supposed to come with it according to the sales guy. I am fine with one so I am not going to argue with them over two of something I do not need.

Overall:
I’ve been doing IT support for over 17 years, have purchased countless Dells through different contracts over the years, and have always recommended DELL. (1 of my contracts was over 300/year for over 5 years). However, NOT ANY MORE!!!!!! Now I have to go through the trouble of finding another company to recommend to my customers. I cannot have this type of issue when working with customers in the future. Just because I'm a small business, and many of my customers are too. Dell's standard support has NEVER been as bad as it is now. They do have good large business support, but will not recommend someone that doesn’t give the small business the same respect as a large business. I can’t imagine it being worse for a home customer, but probably is…. It is hard to get ahold of a manager, and they absolutely DO NOT care about the regular customer any more. In business, you deliver what you promise, no arguments…. even if it cost you more than your profit. You should always deliver above and beyond customer expectations. If you promise it, you do it!
"


Rating 2/10
1/5
2017-04-05

No aftersupport

"First of all it's just not me. I have confirmed those defects with my two other friends who purchased the same model and from the day 1st even after resetting, formatting and even after updating windows.
I have Dell Inspiron1300 core i7, 2 in one pc. those laptops have a permanent issue with their display regarding small popup windows or warning message, in built speaker does not respond sometimes for few mili-seconds after plugging in/out the charging. After sometimes they also doesn't respond to plugged external audio devices. Also sometime the main speaker audio goes lower or even got muted for few seconds. USB drive slots are too tight that my one stick still stuck inside one of them.
Other than those hardware, they don't have any better graphic support as well. Even after having high end processor.
Not suitable for graphic processing.
And the worst is, there customer assistance. they really don't care after they sold you this piece. Warranty is no good if you don't have On-Site warranty. And it is worse if you are in United States. Except online chat and hours of phone call you can't do anything about that.
I just sat more than 10 straight hours for my case but still no better, if I were to write my complete review that will take like 1000 more words.
Note: They said that none of those comes under Warranty!
Now, what else I can say?
"


Rating 2/10
1/5
2017-03-27

Bait and switch on black Friday, order cancelled by them, company full of lying foreigners!

"Briefly, on 11/25/2016 I awoke early and bought a 50 inch Samsung TV from Dell's website for 349.99, after taxes 377.99 (Dell Samsung 50 Inch LED Smart TV U N50J5200AF HDTV) that included 2 day delivery as part of the Black Friday special. After about a week of seeing my order confirmed and processing, it was cancelled. At first their support tried to say my card did not go through. When put through to the vended company that processes their charges, I was told they were informed the order was cancelled by me, so they could not undo it. Of course this was not true. Citibank was able to see that no attempt was made to charge the TV. The account had close to 20,000 dollars of available credit. After about 3 hours total I finally got to a supervisor in sales. His assistant Sayeed Bin Daar gave me the option of buying the same TV over again for a total of 429.83 and a 20 dollar gift card. The supervisor stated that people ordered more TVs than they had. Although I reminded him that many other sites have counters on the page, so you know there is one available when you order and the company can stop selling them, when they run out. This is a classic example of the illegal bait and switch tactic. They tried to sell me an LG TV. I wanted a Samsung TV because it links to my cell phone.

I reordered because if I refused the deal, they said they would cancel the order. It sounded like blackmail. The delivery date has been pushed back many times, including a notice that failure to agree to these delays meant cancellation of the order. The new delivery date is February 17th. All the evidence I see indicates that Dell never intends to deliver the TV I ordered and that was prominent in their advertising for Black Friday. I also do not feel I am the only victim of their bait and switch scam, given the extremely long hold times. I am a long time customer of Dell and know their normal hold times.

The second problem I have had with Dell involves a computer I purchased for my mother. on September 16, 2014. I ordered 3 years of McAfee in addition to on sire service so my mother would have no problems. When I visited over Christmas I noticed that McAfee was frozen and unresponsive. I uninstalled it and when I went to reinstall, a pop up came from McAfee to click and update my virus software. After trying twice I called customer support. They told me I had the wrong download driver. After wasting time doing this, I called back and was told they could fix it but since it was 3rd party software, they needed to charge, I tried to call McAfee who stated it was Dell who sold it, they are responsible, Another call to tech support and they now claim I only ordered one year but could not answer why their own software knew I needed to be updated. Their claim that they could not send any documentation showing I only ordered one year made their claim hard to believe and suspicious, I have since found my original order and it clearly shows three years of McAfree were ordered.


In both cases, Dell put a customer through extended hoops by customer service reps who many times did not convey the truth and/or showed little knowledge of the product in question,
"


Rating 2/10
1/5
2017-03-27

Dell has crappy hardware

"I've purchased two dell laptops, both dying just in a year. I forget the first model but my 2ND is an inspirion 15 5000 series. There seems to always be problems with the power cable/charger and/or battery. You can plug it in, but there's no supply to the battery. So you can't charge your laptop and have to constantly keep it plugged in to use it. I've also noticed that you have to actually keep the charger in a certain position or your laptop will turn off. Probably some loose wires within the cable itself. This is very frustrating and inconvenien. I've seen many people from online forums having these same issues. Another issue I've had with BOTH laptops is wifi connection. I have to constantly restart my laptop until it connects to the network. All of our other devices can connect just fine, so it's a problem with dell. I've also seen other people having this same issue. I'm thinking it has to do with some wires coming loose on the wifi chip. I can't even connect to the darn Internet through an ethernet cable. This is honestly so frustrating especially when I need to finish work. I am not buying from dell ever again. Never had this amount of problems from anyone else."


Rating 2/10
1/5
2017-02-14

Just let me buy something

"All I wanted was to buy a Black Friday deal. Simple request right? Nope. I'm not even going to get into how badly done their site is and how impossible it is to find anything.
1) Advertized Black Friday deal was not launched at the advertised time & marked as a past deal before it should have started
2) Chat service unable to help although I provided screenshots I had taken of the offer and how I was unable to even find the item that day (apparently they have two searches and one is outdated?)
3) Finally was able to get on the phone with someone and although they completed the order for me, the shipping information was incorrect and it took another 4 calls to have it sorted out
4) The order was still shipped to the wrong apartment although Dell had my address in writing multiple times. They also insisted if we update the apt # the delivery (a large TV) would be moved to another date as it was out for delivery. I've worked with shipping, a call to the driver was all they needed. They also gave me FedEx's customer service number when my package was sent by Dell through UPS.
5) The promotional giftcard should have been delivered within 2-3 weeks. Took 2 1/2 months with multiple phone calls, attempts at chat and being told I was wrong, I had been sent it.
6) The chat customer service told me multiple times they don't take preorders. They do for video games and they still insisted this. The video game that was orderable stated it was a preorder with no announced release date. It had come out the previous month.
7) THEY WON'T STOP CALLING, I've told them from the start to not call me, just email me- I work full time and can not drop what I am doing to talk to them. Guess what? They called me to further discuss my issue.
I would never, ever recommend Dell. If I could go back in time and tell myself to spend the extra $100 to get the second best deal on that TV, I would in a heartbeat. They've been nothing short of a nightmare.
"


Rating 2/10
1/5
2017-01-31

The only thing worse than my Dell laptop is their customer service!

"
Laptop - Issues with the unit within a month of purchase. Problems with flickering screen at times, crackling sound, occasionally turned off while full of battery and charged, internet connection drops out when other units from same source are stable, touchpad is a joke (overly sensitive, inconsistent and extremely difficult to use)

Customer Service - Possibly the worst customer service I have ever encountered. Spent many hours (I lost count at 6 hour mark) over the phone, dozens of emails and no result. If you want to subject your arch nemesis to psychological torment and eventually self harm, then this is the machine and customer service for you.
"


Rating 2/10
1/5
2017-01-30

Worst Company In The World

"Bought a desk top last week. It was delivered and when I went to hook it up they sent a monitor that was not compatible with the tower. I spent 3 hours on the phone and spoke to 7 different departments. A simple cable is all that was needed and they refused to send it. Then they wanted to send a new monitor. I agreed and then they backed out. I sent the whole thing back. My cost 125.00 technician, 2100 a cable, 47.00 shipping it back.
Just got back from Best Buy, bought a Lenovo and hooked it up in 10 minutes.
DO NOT DO BUSINESS WITH DELL, THEY DO NOT Care about their customers.
"


Rating 2/10
1/5
2017-01-21

Used to be a Dell fan

"I just want to start this review out by saying that I was one of the biggest Dell fans ever. Before this last experience I had owned 3 Dell computers that were awesome (2 desktops and a laptop). My last Dell laptop lasted 6 years. It took me through my masters degree and Principal Certification. It was an awesome machine that went everywhere I went from the ball fields to the classroom. It finally became too slow to keep up with my needs. Now to my new experience with Dell, which began in October 2016. I am absolutely heartbroken and disappointed. After my research and talking with Dell online I chose what should have been a pretty top of the line product with an i7 seventh generation processor, touchscreen, 2 in 1. I was so excited to get it. Then reality set in. It really had trouble out of the box loading the usual beginning software. It took a couple restarts to get it going. There were delays on getting to websites. Then ten days after my purchase the screen got a few lines that quickly increased to a black screen. After a LONG conversation with the Dell tech, he was trying to tell me to hit this on screen button and go to this menu, which he could not seem to understand that I could not see the screen!!!!), they finally agreed to send me a new replacement and send a call tag for the broken machine. Several weeks passed and I finally got my new machine. However there was no call tags (or they call them way bills) with the new machine to send it back. Thinking maybe it would come separate I began to set up the new machine. It literally was taking hours for the set up process and kept getting stuck and would need restarted. After an entire weekend of trying to get it working right I called Dell and spent 3 hours on the phone with a tech that took over the machine to get it to load all my software. Three days after that I was listening to Pandora on the laptop when the sound went to not great to non existent during one song. Later after a restart the sound was 4 times louder than in had ever been. That night I was trying to use my earphones in the machine and it would not even recognize them. Fed up I called Dell and after another long, long, long discussion I told them to take the piece of crap back and send call tags for both machines, the first one was still boxed up in the closet waiting to be sent. Two weeks later I got one call tag, so I sent the first laptop back. After 15 days I called the company to see if they had received it since I never received a confirmation on it. They were ticked because I still had the replacement machine. I told them they only sent one call tag so I sent one back! I asked for them to please send a call tag for the second machine and after 30 minutes of being on and off hold the ladt said it was being emailed to me in 30 minutes. So we hung up. Two day later I still do not have a call tag for the machine. Now I use a laptop at work a lot. I use it for my teacher evaluations, walk throughs and several fundraising events for my school and church. It is now mid-January and I am still without a proper working computer. Do I recommend Dell? No not anymore. They used to be who I would recommend anyone who would listen, but I will never again purchase or recommend them to anyone. And I guess I am going to call and argue with customer service again so I can send my machine back so I can get a refund so I can start my computer search again. I really did not have time for all these problems. I work as a small school principal with many evening duties and 2 active children who I taxi everywhere. Spending hours on the phone constantly with Dell is not what I decided to invest in back in October."


Rating 2/10
1/5
2017-01-20

Dell Is Trashed

"Dell used to have the best support in the world and I was proud it was located in my home state of Texas. I told everyone about the support of Dell. Sorry, Dell is a sloppy third world run company with no interest in helping anyone except to take more of their money. I wouldn't walk across the street to buy a Dell product if they were giving them away with $1,000.00 to go along with the product. I'm ashamed of Dell and they need to move their headquarters to a third world country since they already have their support there... Don't buy a Dell product, you'll be sorry, especially when it is out of warranty..."


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