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"i placed an order on 29th of Nov and received the email that order has some issue.. pls call back.. Now, after spending 4 and half hours of calls, they are saying that its not in stock... This is the worst kind of online shopping i have ever done.."
"On, Nov 25th, I ordered Samsung 55-inch LED Smart TV - UN55F6300 HDTV on phone with a sales agent by the name of Srikanth Soni. The agent promised me that as soon as the payment goes through, the order will be shipped and I need not worry about the item being sold out. I paid with $800 in Dell gift card that I purchased on dell.com & the remaining with my credit card. Order Subtotal: $897.99 Shipping and Handling Total: $0.00 Tax Total: $56.12 Total Amount: $954.11. As of today on Nov 29th, the order is still not even shipped & every time I call & speak to the dell agents and even the so called supervisors, the keep telling me that the TV is not in stock & they can't do anything. But I was told by the sales agent on Nov 25th that the TV in in stock, he has the item on hold for me for shipment. None of the agents told me the TV is out of stock or back ordered on NOV 25th& Nov 26th. Only after I got charged almost $1000, they are giving me these excuses and lies. I have been contacting them , I even told them they can send a substitute TV of my liking and gave them the model number but they still refused to do anything. They were never honest. They are unhelpful, rude and shouting at me. There is no responsibility. If I bought this from other sellers, I would have paid the same amount and received it by now"."I don't want any more excuses & lies cos I had enough of these rude & unhelpful and incompetent people. Either I need the TV I ordered shipped today or send me a different Samsung TV. I don't want be stuck with $800 in Dell gift cards that can't be used outside of Dell""
"Dell is a deceitful company! I bought an unlocked phone on what seemed to be a sale. After having my order delayed twice, they told me to consent to having it delivered late. When I clicked to consent to my order, there it was: Dell had changed the description of my item to a 2 year contract; this is not reflected on my original receipt! The worst bait and switch I've ever encountered. AVOID AT ALL COSTS!"
"I pre-ordered Call of Duty Ghosts from Dell and they cancelled my order without warning the day before its release!Will never order form them again!"
"As good as Dell products are, their service is equally BAD! You get bounced from one dept to another only to find every step gets you someone whose english is worse than the previous. Worst of all I was LIED to. They apologize prolifically but do NOTHING to resolve the issue they are so eager to apologize for. I know the information I was given was a LIE because I've seen field technicians do exactly what they said couldn't be done. Wasted a day, got no where, was lied to."
"Dell is a great company with a little fault. Customer Service. "
"I have purchased an Inspiron 660, windows 8 desktop tower from Dell. I received a windows 7 on 6-26-2013. I called Dell customer service, they said I'll receive a windows 8 in 7 days. I strong stated it, before send it out, make sure that is a right desktop what I ordered. Then I received a windows 7 again on 7-9-2013. I called them again. Finally, I got a windows 8 on 7-15-2013. I don't understand why Dell kept sending me windows 7? They repeated the same mistake. that let me feel Dell was played a game with me. I just purchased one desktop. But I have asked my boss take 3 times day off for stayed home wait for FedEx delivery. finally, I brought two desktop to FedEx for a returning!! I spend so much time on it. That was really ridiculous online shopping from Dell!!!"
"Great hardware but LAUSY customer service willing to steal your credit card information - yes I'm talking about dell.com. Ordered one laptop paid for two, the other one went to the guy at the customer service. Smart guy. If you are dealing with Dell Home they have offshore customer support that is absolutely hopeless... the business side is way better!"
"Terrible company, terrible customer service. Been in contact 10+ hours, numerous representatives that are foreign and don't speak English very well. The computer I purchased was an Inspiron Dell laptop and within a week of purchase had hardware and headset issues. Been in contact since then, sent my computer in, Dell reps take over my computer a dozen times. Seeking a replacement or refund, but I have never seen a company stick to their guns over a defective product as much as this company. Just consider your money gone if you ever buy a Dell, you'll be lucky if it lasts half a year."
"Dell has to have the absolute WORST customer service on the planet. I can't believe a company this size can still operate when it seems all of their employees (I was transferred NINE times) can't seem to duplicate an order. All I wanted was to order the same exact thing I did last time and apparently this was equal to asking their employees to write a dissertation on quantum physics. I am so completely frustrated I can hardly see straight. I am shocked at the sheer ineptitude of EVERY SINGLE PERSON I was transferred to. I HATE having to work with Dell and I usually avoid this at all costs, but duty calls.... If you can buy something else from someone else, I highly recommend you do so. My assigned sales rep can't even answer the phone, let alone return a telephone call. I didn't think I could ever be able to confuse so many people at once. I groan every time we have to order one of their products, as the ordering process is about as fun as...well...fill in the blank. Hands down- worst ever."
"Dell deserves a better rating than the unhappy customers have given here. Our small company has been a long term satisfied Dell customer. Sales service has been very helpful. Prices have been very competitive. Support has been spotty but overall quite satisfactory."
"customer support is the worst, if you buy a computer or a printer expect to have junk in less then a year and if you what help be ready to pay more then what you payed to start with when you got your NEW JUNK DELL SYSTEM"
"Go to hell, Dell. Ordered an xps 8500 with radeon 7870. My experience was as follows: technical issues with the graphics card, navigating terrible customer support (for the last goddamn time, it's not the drivers), having a tech come out 3 times to replace mobo and gpu, getting a system exchange with worse specs than the one I originally ordered. This computer has sucked energy and happiness from my life like some kind of time vampire. Please learn from my mistake."
"Worst customer service ever. Took almost 3 weeks to get my service Tgag and warranty and virus scanner up. They had the wrong computer model under the tags number and after sending an invoice, reciepts , a photo of the bios on the screen they ended up still again! changing it to a different model again?? Everything is to much trouble. I spoke to several people and each told me conflicting stories even one said I dont have a warranty another just said only ring if some thing goes wrong, even though I paid for this?? Average computer very heavy, my Acer was way better and is still going after 5 years."
"Ordered a sharp smart tv which was supposed to be in stock at a good price. Few days later was informed about a delay with delivery date no later than 4/16. Received a phone call to verify address and that this would be for private use without further details. Operator just hung up after info was given. Just received another mail with new delay no later 4/29. Need to confirm within 24 hours to avoid cancellation.Maybe should have ordered from other website for a few $ more but actually get promt delivery . Let's see if the TV will arrive or if another delay will be posted until the TV price will drop in the market place....."
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