5/5

posted Jan-25-2012

"I figured someone had to leave a revciew of this site that didn't make them appear completely worthless.
On January 8th I created an account and ordered two CDs. On January 11th I got a notice that the items had been shipped saying they would be delivered between the 21st and 25th. On the 25th I received my oitems.
Seeing as how I didn't pay a penny for shipping and probably could have chosen and paid for a faster service, I really have nothing to complain about."

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1/5

posted Jan-21-2012

"Wow, you guys are lucky that THEY contacted you to tell you that your item was in stock. I placed an order for a textbook ($69 at my bookstore, $47 on this sham of a site) on January 11. I read the horrible reviews of the site right after I placed the order, but I thought it wouldn't happen to me. I hadn't heard about shipping over a week later, so I sent an e-mail on 1/19 asking about the status. Here was their reply:

"Thank you for contacting DeepDiscount!

We're sorry but the item you inquired about has been discontinued and is
no longer available. You have not been charged for this item. Please accept our apologies for any inconvenience we have caused you."

My mistake, I suppose, for not reading previous reviews, which would have told me that this is a very common occurrence. Not only did they list the item as available, but I had to INQUIRE in order for them to tell me that it wouldn't be coming. Good thing I e-mailed them... Oh yeah, and interestingly enough, I HAVE been charged the $50 as of the time that I placed the order and not refunded yet. Hopefully this sorry excuse for a company will go under soon. In the meantime, do not order from them"

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1/5

posted Jan-17-2012

"Never EVER order from Deep Discount. EVER. I'm in the same boat as the other folks that reviewed down below. They put up a price that draws you in and then they don't honor it. Stay Away. Seriously."

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1/5

posted Jan-17-2012

"Placed order for Band of Brothers on blu ray, got confirmation email that order was placed and then first thing Monday morning got the apology email about a pricing mistake and they would not honor the sale. Good job losing another customer!"

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1/5

posted Jan-17-2012

"DD is back up to their old bait and switch tricks. Cancelled everybody's Band of Brothers order after leaving it up all day to bring customers to the site. Unethical and dishonest. I will never order from them again. Not to mention, Amazon is typically cheaper on almost everything."

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1/5

posted Jan-16-2012

"They advertised Band of Brothers on blu-ray for $10 on their website, and on sister website DVD Planet. The price remained for an entire day. It was posted on Slickdeals and various other bargain hunter websites. 2 days later they say "woops, pricing mistake, sorry!" I don't think so. If it was a pricing mistake, it would have been taken down immediately. This is nothing but manipulative marketing. Let's draw in thousands of people to our site and get their credit card numbers by posting a bogus price. A terrible way to do business, and I will never buy from them again.

UPDATE 1/18/12: My credit card was charged for this item 24 hours after receiving a cancellation e-mail. I have yet to hear back from them. NEVER AGAIN"

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1/5

posted Dec-23-2011

"Placed on Dec 2nd one item arrived the other one shipped on Dec 12th didnt receive it yet. this company have serious shipping delay even with expedite shipping check there face book page and you will see all kind of problems. last time I order from them."

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1/5

posted Dec-17-2011

"On December 6th I bought a Steampunk: The Art of Victorian Futurism by Jay Strongman for a friend's Christmas present. On December 13th I received an email that my purchase had been backordered. On December 14th I received a third email that said my order was cancelled due to an inability to authorize my credit card. When I check my credit activity it shows a hold (still to this day) from DeepDiscount for the full purchase price. That same day I sent an email to customer explaining my frustration and that they had my money already, and I did not have the funds to pay them twice for the same product. Sales support J.D. replied the next day that my order was cancelled, because they could not authorize my credit card. He did not address anything I said in my e-mail. He told me to buy the item again. I asked for a customer service number. When I called I was told much the same thing. I either want my money back promptly or my product mailed out. It's not right for them to take someone's money without providing something in return. Now I have a friend that isn't getting something for Christmas, because I don't have any money left after they took it."

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1/5

posted Dec-13-2011

"I don't really need to add to the negative reviews here, because my experience is similar. I also ordered the Firefly DVD deal. It was supposedly in stock when I purchased it on Nov. 23. It was never actually sent until Dec. 12. Their shipping companies are so poor that it can take up to 15 BUSINESS DAYS for an item to arrive. While they do have good deals, they are not worth the hassle. Luckily I can figure out something else for the person who was supposed to get this as a Christmas present. The DVD may not get here in 2012!"

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2/5

posted Dec-10-2011

"I purchased the Firefly TV series on Blu-Ray through these guys. I got a pretty nice deal on it - $16.75 with free shipping. I'd never heard of 'em before so I used Paypal for the purchase (just in case they weren't legit).

About a week after the purchase, I hadn't heard anything and had no shipment confirmation. I contacted customer service by email. About a day later, I heard back that it was out of stock! They said they'd ship it out once they got it in (and that I wouldn't be charged until it did ship - fair enough). I asked if they had an estimate or any information they could give me. They said they couldn't. So, I finally heard back last week that it shipped. The disks arrived in the mail yesterday (12/09/2011 - 17 days after purchase).

Overall, I got a good deal. I'm very disappointed in their customer service though. As far as I can tell, they had no plans of telling me that they didn't have the item I purchased. I had to ask them directly to find out. Then when they were out, they couldn't even give me a guess as to when they'd have more. I got the item after *every* purchase I had made in the following couple of weeks. It was a good deal, but that's all. If you're buying with a gift in mind - buy well ahead of time! They're not crooks. They're just slow (and quite disorganized, as far as I can tell). There's a good chance that I'll buy from them again, now that my expectations are appropriately lowered - I'm willing to wait a bit if it means saving money."

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