Worst customer service i have ever had. One of my rough in valves never came, i e-mailed them to see when it was coming, they never responded. I called and they said they were shipping it with my next order, they never shipped it. I tried to fax them and the fax number does not work. I have called multiple times, spent hours on hold and finally was told i would get a credit. Well i didn't so i e-mail'd again from customer service section of their website and they responded with the following "This mailbox (Orders@HomeAnnex.com) is not monitored and you will not receive a response. For assistance, Please email Customer Service at CS@HomeAnnex.com or call 866-343-0020." I am at the end of my rope, i cant take another minute on hold with them. I have never in my life had this bad of an experience with an online shopper.