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decorisland.com

Home & Garden

Rating 5.00/10 32 reviews
(60 lifetime reviews)

5.00/100 (6-month rating)
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All Customer Reviews (60)

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Rating 2/10 1/5
modified review posted Nov-09-2011

"Poor service after the sale. Untimely delays in merchandise delivery. Different explanations....exact opposites.....provided for issues on shipments. Extra shipping charges billed without notification at time of sale. Definitely not worth purchasing from this reseller."

+ Read user comments
Rating 10/10 5/5
modified review posted Mar-20-2009

"Very good website, fast, clear... it took a litlle bit of time to find the product, but i'm very satisfied. S&H fee are amazing ! "

Rating 8/10 4/5
modified review posted Sep-11-2011

"the prices are pretty good and the service has certainly improved since my last bathroom remodel. my CSR rep was very fluent with all the terms and types of prducts!"

Rating 10/10 5/5
modified review posted Jan-22-2012

"We used decor island to purchase bathtubs, sinks and toilets for our renovated bathrooms. The sales person Joe was VERY helpful. He know all the right questions to ask about all the things we needed to buy and was so helpful. I did research to make sure I was getting the best possible pricing and indeed they beat all the places I found online. I highly recommend you shop at decor island for all your bathroom needs. Thank you"

Rating 4/10 2/5
modified review posted Apr-26-2012

"I had a need for a sink replacement for a vanity. The size was difficult to find, I found it at Decor Island and a few other websites.
Because of the urgency to fix my cracked sink, I called each supplier to see who had it on hand. Decor Island was the only one who had the item on hand at the time. I ordered the sink for next day arrival (at an additional cost)on a Monday and was told it was too late in the day to do so it would ship the next day which was fine. The sink did not arrive on Wednesday. When I called they explained to me the product wasn't there and that it would ship that same day to arrive on Friday. Now we play the waiting game. My dissatisfaction lies in the fact that I was told it would ship on one day only to call and find out it was shipping 2 days later than originally told me."

Rating 10/10 5/5
modified review posted Oct-07-2010

"Order went off smooth as silk. My Blanco sink arrived in perfect condition. It's a pleasure just to look at it. thank you for on time service and great prices."

Rating 2/10 1/5
modified review posted Dec-07-2011

"Stay away from Decor Island!!! $160 for overnight shipping. I, begrudgingly, accepted the shipping fee because I NEED this item NOW! It has been a week and still have not received the item. Calls to customer service end with being placed on hold until disconnection.


Follow up:

Finally got a hold of, and I use this term VERY loosely, "Customer Service". It appears that ALL THREE of the item "IN STOCK" were damaged and could not be shipped. Decor Islands solution to this problem was to simply CANCEL the order... without any notification (Did I mention that I REALLY NEED this item?). I have been waiting for a week for an order that is not coming because Decor Island doesn't deem it necessary to inform their customers that they cannot deliver on a placed order. (I guess they assume you'll figure it out, eventually.

In short, if you REALLY NEED your item, STAY AWAY FROM DECOR ISLAND.

Add me to the list of chumps who ordered from these jokers without reading reviews first."

Rating 2/10 1/5
modified review posted Mar-20-2012

"In stock, right! Took almost a month to get them. Their return policy isn't good either. I can't recommend this company."

Rating 10/10 5/5
modified review posted Dec-16-2008

"great site. very inexpensive compared to store."

Rating 2/10 1/5
modified review posted Apr-06-2011

"Ordered a sink they said was in stock. 2 weeks later, still no sink. I called and was told that it had shipped last week and to expect it any day. I asked for a tracking # to be email to me which they agreed to do. 2 days later and still no tracking #. I called again today, they gave me the tracking # and when I checked it showed that it had been shipped 2 days earlier. If I wouldn't have called the first time I doubt if they would have shipped it to begin with. Calling them is a joke too. Transfer to 3 different people each time I called and was on hold for nearly an hour."

 
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