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"This company is a clone of Faucet Stop, but they don't say so. They also list merchandise for sale on their website that they do not have in stock so that when they call you to "confirm" your order, they will then try to cross-sell you something that they DO have in stock."
"Great service over the phone, Joe made sure that I got the best price and the correct sink and faucet for my kitchen. "
"I received your confirmation of my order it does NOT show shipping costs. The order states that the Grand Total is $14.40, but my account was debited $24.39. Can you clear this up for me and fill my order as soon as possible.Thanks."
"Great store, while checking out website Joe invited me to order by chat. I was assured the faucet I wanted was in stock and could reach me in 6 or 7 days, so I ordered. A few days later I called to request a tracking number and Joe must have answered because when I gave him my name he said, "I remember you, give me an hour, I will e-mail the number." An hour later I had the number and the faucet was scheduled for delivery the next day, which it was, the seventh day after I ordered. Perfect!"
"Requested and paid for overnight shipping. They shipped the package UPS Ground (which is supposed to be free) and refused to refund the shipping costs. And the Customer Service character I spoke with mumbled "I am so sick of this f**king bull-sh*t" at the beginning of my call as he was looking up my order number. Real classy!"
"Joe is AMAZING! Give this man a Christmas bonus or a raise or something! I heard about Joe from others in the Mid-Century home restoration movement, but didn't realize the magic he does until I experienced it firsthand. Joe found what is probably the last regal blue Viper round front toilet in existence for me. In addition, to a Bahama pink one in the same model. As the director of the nonprofit Nevada Preservation Foundation, I know how hard it is to find these fixtures. THANK YOU JOE!"
"I do a fair amount of online shopping. I have never had the level of personalized service that I received from Joe S at Decor Island. We are finishing a complete renovation of our home and even though I didnt find Joe and Decor Island until most of the money was spent he has supported us as if we were his only customer.Joe;s knowledge of Dornbracht, Franke and other high end brands surpasses most distributor customer support. He has found us difficult parts and taken time to make sure we were buying proper elements.I am a real estate sales professional and I will proudly recommend Joe S and Decor Island to anyone that is upgrading or renovating. Joe has made me a customer for life. I only wish I met him earlier in our process."
"I dealt with a delightful young man named Eli who had the patience of a saint and the desire to assist me. He followed up with the necessary research to be certain my order would be shipped promptly and was totally courteous. He was a pleasure to deal with and I recommend this company based on my experience with this employee and with their enormous number of choices."
"Ordered item 4 weeks ago, credit card was charged after one week, still no item or any contact initiated by this vendor. have written email to support with no response. called support and was told it was in shipping status, but would not give tracking number."
"I put in an order for a Kensington vanity and mirror on Nov 6th, and was told it would take about 10 working days for delivery, so I figured it would arrive around Nov 21st or 22nd, due to a holiday. On Nov 13th, I checked my credit card acct and the amount of the order, 989.98 had not shown up, and today is the 15th and it still has not been credited to my acct which leads me to believe it has not been shipped. I called on Nov 13th to check to see if the order had been shipped and was told it had been but they hadn't received a delivery tracking number at that time, which I thought was odd since it had already been a week since I put my order in. I timed this order so that I would receive it in time for my contractor to start my bathroom remodel. I live in Calif. and when I called realized it was to late and they were closed and now have to wait until Monday the 18th to find out it it's even been shipped and the work is supposed to start no later than Nov. 26th. This is my first order with Decor Island and I am a little concerned I haven't heard or received notification that it has been shipped, otherwise the amount should have shown on my credit acct and should have a tracking number. "
"I would like to recognize one of your sells representative (Marcoe Porracchio ext:415) for going above and beyond what their position probably requires, His assistance was so helpful and so appreciated I would highly recommend your company to other..From:A Very Satisfied Customer in Ohio,Mahala Heiney "
"I called to order a faucet and was helped very quickly . I had to have the item within 3 days and paid 2 day shipping cost. To my surprise my package came in the very next day! After installing the faucet I was elated to see that I made the right choice to order from Decor Island! Not only were their prices great but also the service was excellent! I would highly recommend them to other friends and family and definitely will buy from Decor Island again!"
"While I rarely participate in thereview process, I am doing so becases of the meritorious service I have experienced dealing with Decor Island. We expect the sales level to be good and in this case it was excellent...professional and knowledgable. The test is when a problem may occur. A few of the items arrived with some issues and the manner with which this was hancles was exemplary. No long deiscussions, just quick and satisfactory resolution. No differenct than you would expect from a local supplier and most likely even better. Very, very satisfied."
"I was very, very pleased with the personal service we received from Decor Island. We had ordered a Shower door and not realizing the cost of freight it would have cost us, we choose 3 day delivery. A representative from Decor Island made numerous calls to you home phone, even when we were having phone line problems until he was able to leave a message for us to get in contact with him. He explained the cost and asked if we minded having it shipped at the regular rate. We were very impressed and thankful. I will always check with Decor Island for any future online purchases."
"The order was delayed because the customer service guy didn't place the order promptly. Then the order was delayed because I was told there is no shipping and then they slip in a $99.99 "handling fee" on each toilet I bought. I was told that they pack it so tight that when the toilets are shipped they won't get dammaged. I got the toilets in the original manufacturers box with NO protective packing. Of course the box was all chewed up! What a rip off! Then the delivery took what seemed like an eternity with lousy service!!!"
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