We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Stores > Decor Island

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

  • Decor Island Decor Island Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 715 Church Ave.
    • Contact: cis@decorisland.com
    • Phone: 1-800-440-5919
    • Customer Support: 1-800-440-5919 Option 2
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.95/10 8.95/10
    Chance of future purchase: Rating 8.79/10 8.79/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 8.61/10 8.61/10
    Return/Replacement policy: 0.00/10
No Avatar

Verified Customer
Rating 4/10
2/5
2017-01-15

Nice but Could be better

"I was lead to believe I would be getting a discount after joining as an insider and was also lead to believe the shipping was free. The handling fee was $100. So definitely not free, no place to apply the coupon either. I Also need the optional waste outlet kit"

This review was modified by Dcarroll-58154 on January 17 2017 05:30:02 PM

No Avatar

Verified Customer
Rating 8/10
4/5
2017-01-14

"Looking forward with the products."

This review was modified by braydenkole on January 17 2017 12:03:03 AM

Rating 2/10
1/5
2017-01-12

Never received my faucet

"I ordered an Elkay faucet from them Christmas Eve and even paid $50 for the overnight shipping option so I could surprise my wife... it did not arrive Christmas Day (not surprising I knew that was a long shot) then it did not arrive the 26th, 27th and so on until we hit the new year... then I started calling customer service and never had my call answered just kept getting a messsage saying to leave my name phone number and the order number and the problem I was having. Didn't get a call back until the 4th which they said they were going to ship it from a different warehouse. I was mad but at least I knew something was happening and now I'm writing this on the 12th of January 18 days after my overnight order. AND TO TOP IT ALL OF I JUST CHECKED MY BANK STATEMENTS AND THEY CHARGED ME FOR THE SINK PLUS THE $50 FOR OVERNIGHT SHIPPING ON A PRODUCT THEY HAVENT EVEN SENT!!! Beware of this company! Decor island if your reading this then my order number is in the reseller ratings form FIX THIS NOW AND REFUND MY SHIPPING "

This review was modified by Decorislandsux on January 17 2017 12:01:11 AM

No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-09

Really simple and easy to order.

"I knew what I wanted. It came right up. A few clicks and it was done. Creating an account was an easy afterthought."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-08

good price!!

"i look everywhere for the pee wee toilet seat cover, i couldn't find it but luckily Decor Island has it!!!"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-05

delta

"Easy to find the product and order"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-05

"MelissaonahueMelissaonahueMelissaonahueMelissaonahueMelissaonahueMelissaonahueMelissaonahueMelissaonahueMelissaonahue"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-03

"Ordered other parts for a project and was happy with parts received. Back for parts for another remodel."


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-03

Coolest faucet for the hottest prices!

"I shopped all over the web (I'm kind of OCD about it, really) and hands down, this was the best price going. Can't wait to install this in my newly remodeled kitchen!"


No Avatar

Verified Customer
Rating 10/10
5/5
2017-01-03

"Site was easy to use until now :)"


No Avatar

Verified Customer
Rating 4/10
2/5
2016-12-31

Advertise no shipping then charge shipping

"Picked this website because it offered free shipping on orders over a certain amount, turns out they charge shipping on EVERYTHING just call the charge by a different name. "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-30

faucet heaven!

"very fine found what i was looking for. home depot couldnt supply."


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-29

"Fast and easy. Can't complain"


No Avatar

Verified Customer
Rating 4/10
2/5
2016-12-23

Never answered my call

"I looked everywhere for this sink that is no longer available wanted to confirm if I ordered overnight that it would arrive in time for Christmas but they never answered my phone call I called three times waiting over 5 min each time before they hung up on me. I didn't want to order from them but they are almost half the price of other places that are selling the sink and the only one that offered overnight shipping so instead I am leaving this review to show my displeasure "


No Avatar

Verified Customer
Rating 10/10
5/5
2016-12-22

Online Representative

"Joe S. was able to help me out through talking to him using the online chat..
He was quick and very knowledge.
Thanks Joe

-Jennifer from R. Essay Plumbing and East End Back Flow
"


Ratings Calculation Change
Learn about Our Reviews

Share Decor Island's store rating

Decor Island is a Merchant Member! Learn more

Decor Island is a merchant member
Decor Island participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,445 merchant members.