I wish I would have seen these reviews before I purchase from DecorMyEyes. This company is run from a garage and after so many complains on line I don’t know why they are still in business. I purchased DG frame alone with prescription glasses. The prescription was wrong, the frame is defective and the support does not exist. We try to have them at least fix the prescription and they want us to pay again to have them fixed!!! Even though they advertise 100% satisfaction the $400.00 I paid I lost. They have no experience in working with prescriptions glasses and the brands they offer are the defectives units that do not pass the quality from the original brands. This company is a garage company!!. DO NOT BUY FROM THEM !!!

Like many others i too wish i had read these reviews. I regret buying from this company, I went through the process of ordering glasses through the website. I ordered Hoya 1.74 high index lenses thinking i would receive high quality thin lenses. Whene i received my order i was shocked to see how thick they where. The last time i wore lenses so thick it was in 1974. I have been to several optometrists that have verified these are not what i ordered and paid for. I have contacted them but they will not take any responsibility and will not help me in any wa. This company mislead me. What to do?

Had my order pending from these guys for a month now. Everytime I call, it's : "We'll get you a tracking number as soon as your glasses ship".  
Finally spoke with a manager about a refund yesterday and he basically denied me any refund and said they'd get to me when they get to me, that "they're on backorder from overseas". After a few calls, every other place I called had them in stock.  
DON'T SELL SOMETHING YOU DON'T HAVE GUYS!!!!

DO NOT BUY FROM DECORMYEYES.COM!!!  
 
I placed an order for a Gucci frame, I was notified 15 minutes later by DME.com that they were not carrying the frame in stock, but offered the same pair in a different size/color. I told them to cancel my order, consequently, they still charged my credit card. When I declined the charge, the OWNER of DME.com, Tony Russo, called my cellphone, cursing and threatening. Since the call, I have received numerous emails, in which he wrote, "Go eat me, you piece of garbage. You will never get your refund."  
 
FRAUDULENT WEBSITE! DO NOT BUY FROM THEM!

Had bad experience with them somehow. They blocked my phone number after I called several times concerning my order after the expected delivery time passed. Right now my shipment is on the way. I cross my fingers for not receiving faked or not correct prescription after I read all this reviews.  
 
I did receive the item and found that my lens is different from what I ordered! I called Tony and he refused to compensate me more than $30 and I paid $450 for that!

This review was modified by its author, eshoper, on 12/30/09 9:41 AM.

I made an order for some designer spectacles with this company and paid by credit card a day before reading the reviews on this site. I assumed I had been had in a scam and gave up hope of ever seeing my specs.  
Lo and behold, they arrived a week later, brand new and perfectly packaged in the manufacturers original case. I saved around 45% of what I would have had to pay in a store.  
The huge variation of experiences between customers of this company, as reviewed here, is a mystery.

..VERY Disgusted with the service this company provides and will never purchase from again!..Sent a pair of glasses to get fixed that i purchased from them and on the website states it would be be delivered in 10 days then i get an email a month later stating they cant fix them..when i recieved my glasses there were scratches on my lense and sent back to me without my versace case!this is a very disorganized,unprofessional, and sloppy business that CANNOT be trusted!

Never buy from DecorMyEyes - read all the negative reviews. I sent my prescription eye glasses to them for repair (they were originally bought there). They were sent & returned twice, in worse shape than I sent them for repair - all bent out of shape. Tony Russo the owner/manager was rude & told me he had done all he would & I should get them repaired locally. He is a jerk. Their insurance is worthless. I should have read the reviews first. Never deal with them again!!

Please don't order anything from this company,they are dishonest and exceptionally unpleasant. For a simple repair we wwere charged $100. When the glasses came back to me they had not been fixed. Tho owner Tony Russo agreed to refund me and fix them free of charge and I have the emails to prove it. When they took receipt of the glasses they then refused to return them until we paid for them,effectively breaking his promise. His response to me was that he had just set me up. This man isn't a business man,he is a thief.

These guys are dishonest and misleading. Stay as far away from them as you can....

I sent my glasses out to get fixed they then quoted me false prices. They rang up a bill that was so much I could of bought a new pair cheaper. I refused to pay it then said fine and refunded my money after it took over a month for them to fix the glasses. They then never sent my glasses back I keep asking them for a tracking number to prove they shipped them back to me they refuse. There Sales rep Tony Russo then sent me a email saying he stole my glasses just to be a smart ass I tried calling to no success this company is obviously is just running a scam. Check out Better Business Bureau they have a 150 complaints and only resolved 6 obviously there something shaddy going on. You are crazy to do business with such a fraud company thanks.

Extremely rude and unyielding customer service, unreasonable if not unconscionable "restocking" fee of 20% of the cost of a returned item. E.g., they will charge you something like $38.80 to put a box of sunglasses back on a shelf. This is a business site designed to rip-off customers, not serve them. Their imperious, rude, obnoxious, uncooperative attitude says it all. Don't EVER do business with them. You'll just get screwed.

If ONLY I had read these reviews before I sent my Gucci glasses to this wretched, boileroom scam operation for repair. Sent them the glasses along with one lens that had popped out. For starters, though I had been required to pay $14.95 up front for return shipping, they billed me an additional $12.00 for return shipping, which they said they "credited" to me after I complained. When I received the glasses back after about 3 weeks, my Gucci case had not been returned, and the glasses were missing the right lens. Someone named Karina told me they would replace both lenses, even though they would "lose money." Glasses were never sent. Numerous phone calls to Karina resulted in doubletalk, every corkscrewing grift known in Gotham, etc. Today she turned me over to some jerk named Tony, who mostly laughed, claimed they never got the missing lens, said I was "putting him to sleep," insulted me, the whole nine yards. Then he said he'd "talk to me tomorrow" about it. Yeah. I told him I'd file a complaint with the New York Consumer Affairs office and also be sending a letter to the New York Attorney General, Andrew Cuomo. Whatever you do, DON'T DO BUSINESS WITH THESE CON ARTISTS.

I was in shock when i found out that i was promised return shipment credit and when i asked for it i was told i was pathetic and couldnt believe i had the time to ask for 10 dollars. i was then told through emails that we were done, and i was speaking to the owner so i couldnt make a formal complaint. Today when i called i spoke in person wiht the owner who said i was harrassing him and if i was there he would shove the money up my rear! i was told he also spend more money on drinks for girls at clubs then i spent on shipping! i was wasting his time he is a multi millionare! and that my mom was fake! and welcome to decoremyeyes.com!!! for someone that usually has words i was speachless!!! this company is insane and the glasses they sent were defective! probably fake!!!! DONT WAISTE YOUR TIME!!!

I purchase a pair of prescription glasses from decormyeyes and when I received them the lenses had swirl marks on them, one lense was too big and had a crack in it and the other one was too small and kept popping out.  
I called them to complain and was told to send them back and they would repair them if it was their fault.  
I shipped them back registered mail and have confirmation that they received them.  
When I called they first told me they were repaired and had been shipped back, then when I called back a second time they said they hadn't received them and that I should put an insurance claim in, I informed them that I only had $100 insurance and then was told that I could just say I never received them and that they would put in a claim with UPS.  
I was treated rudely by everyone I spoke to and was shocked that they would want me to falsely say that I never received them.  
I wish I had read the feedback on this site before I ordered.  
This site is the biggest scam and they should all be in jail.