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"For the past few years, I purchase several computers (two for me, one for my brother and one for my sister) without any complications. I also bought individual components (video cards, memory, hard drives, network cards, CPUs, motherboards) also without any complications. Recently, I bought a ViewSonic P225fb monitor (special order) - Even if it took a bit longer than expected (supplier problems) Damon Inlow has kept me well informed about the shipping status...
I'm sorry to hear that some people had some difficulties with this company, for me, I can't think of any other place where I would want to buy computers / computer components..."
"Crap products - which is fine if that's all you want for the relatively cheap prices. But lousy service, so if anything goes wrong you can forget about them replying to your many email requests for help and they don't provide a phone number either! I won't waste my time again."
"I recently ordered an LG CD-R/DVD combo drive and a SoundBlaster Audigy Card from Deals Direct online and found the experience a nice change from the other local computer stores. The prices were fair, and the staff was friendly and prompt. In fact, my order was processed and shipped the same day and I got my order in 24hours.
All this without leaving my house, dealing with the hassle of parking or having sales reps sell me something I don't need.
They initially had a problem processing my CC# but the on-line guy got back to me in time for the order to ship.
Only a small thing that they could change. In my opinion the packaging was pretty excessive. The drive and card arrived in a massive box 6-7x the size of the stuff and filled to the brim with styrofoam peanuts.
Overall though, I'm very satisfied and will be ordering again.
"I have placed a number of orders with this company in the past 2 years. I have had no problems at all. They are prompt, they pack their products well to prevent damage and are priced competitively. Hope they keep up the good work."
"I ordered through them to build an upgrade system and have done so before for about two years. I have recommended them to friends and have been responsible for about 5 systems worth of sales (~$3000).
This last order is the last time I will be ordering through Deals Direct. Their ordering system did not have a spot to enter a credit card that did not have my name on it, and because of this unique situation it took an extra week to get the extra paperwork (actual paperwork, as their online system is lacking) sorted out.
After the paperwork, I waited for another two weeks for them to ship the parts, but because THE online person (one person is responsible for all of the online ordering) was sick, it didn't ship as soon as it could have. I called several times and was assured it shipped. Frustrated, I sent one final e-mail to which I got a quick response on a Friday that he would get me the Canada Post tracking information. I got an e-mail back on Monday to say that Canada Post had received the shipment and it was two days after that when I finally got the parts.
I did not enjoy waiting for three weeks for a handful of parts, did not enjoy being lied to about the order being shipped and did not enjoy the overall experience of using Deals Direct. Typically I am a loyal customer, but they no longer have my business, or my friends whom have also gotten tired of their slow processing."
"I placed an order on Monday 11/25/02 for some power supplies and harddrives. All items showed "regular stock".
Sent an email on Friday to find out why the order hadn't shipped. Received a quick response (this is good) indicating the hard drives I had ordered were backordered. So much for regular stock.
On Monday I asked them to split the shipment and send whatever was in stock. Those items finally shipped Wednesday. 1.5 weeks later then I expected.
Tuesday I was informed the price of the backordered HDs changed from $294.75 to $419.95. I asked the sales team to cancel the order which they did without issue.
Friday, a full two weeks after placing the original order the partial shipment arrived.
Everything was well packed - no complaints there.
Overall, the sales department was responsive to email inquiries and very professional - no complaints there either.
However, if you are in a hurry and are placing orders based on cost + in-stock status, don't trust the website content.
I'm still rather irritated about the Hard Drive situation and the slow shipping speed. If not for the sales teams performance they'd be getting a dismal rating."
"I have had nothing but very good experiences with Deals Direct. I receive fair offers on my tradeins and excellent after sales support. I had purchased an ASUS A7V8X-X mobo and installed it to find that it would not post at the supported 333FSB. I phoned Mike and within the hour had a new A7V8X mobo-the top of the line one-no hassles, no fuss. I have been dealing with them for 4 years, having bought Win98SE OEM from them as my first OS, and they are now my main source of quality computer components at a good price. They have really taken the highend components stocking and support seriously.
very satisfied, Rick Steele:rick-bonnie@rogers.com"
"I will not purchase anything anymore from them. i purchased a few months ago (in between other stuff) a Emermax PSU. I received everything but the PSU (they did not have it anymore in stock). But i had to call to ask where the hell was the PSU. Well a bit more than a few weeks later, i finally got it. Unfortuanly it blew up a few months after. So i took it off it, sent it back and i receive a email telling me that the power supply was not purchased from dealsdirect because it was not a Emermax PSU. The guy on the phone was not trying to understand anything about it pretending it was all my fault. Just to say i purchased something like 2 CPUS with mobos, ram, videoboards (...) and they thought i would cheat for a PSU (??). They just don't trust their GOOD clients..."
"This company is absolutely hopeless. They've promised a estimated delivery time of 1 business day in Sydney on their website - http://www.dealsdirect.com.au/helpcentre/ . It turned up that today I had to do my OWN investigation just to find out it was lost in the mail. And it will taker another 7-10 days for the investigation results. I should've bought else where like OO.com.au that promises and delivers. It will take all up around 14-17 days to get my goods...worthless....should've bought at a normal shop. The customer service is not behind. They are rude and cannot be bothered with your case. They will close the case as SOLVED without any resolution. And mind you, they will not give their phone number away. You have to chat online or talk to them thru a ridiculous Questions and Updated menus. terrible customer service, delivery system and they cannot look after a customer after they paid them....
Definetely sho elsewhere."
This review was modified by trader10 on February 21 2008 10:49:52 PM
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posted Jul-21-2006 
posted Feb-06-2003 
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![Share](javascript:share_rating({"review_body":"Got a couple of program CDs; SystemWorks \u002702 Pro and Easy CD Creator Basic 5 Basic. Came promptly, and works great for wonderful prices.","link":"http:\/\/www.resellerratings.com\/store\/DealsDirect\/comment\/41215#comment41215","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealsDirect.jpg","store_name":"DealsDirect.com","username":"joker41","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Crap products - which is fine if that\u0027s all you want for the relatively cheap prices. But lousy service, so if anything goes wrong you can forget about them replying to your many email requests for help and they don\u0027t provide a phone number either! I won\u0027t waste my time again.","link":"http:\/\/www.resellerratings.com\/store\/DealsDirect\/comment\/268136#comment268136","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealsDirect.jpg","store_name":"DealsDirect.com","username":"dealsdirectsux","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently ordered an LG CD-R\/DVD combo drive and a SoundBlaster Audigy Card from Deals Direct online and found the experience a nice change from the other local computer stores. The prices were fair, and the staff was friendly and prompt. In fact, my order was processed and shipped the same day and I got my order in 24hours.<br><br>All this without leaving my house, dealing with the hassle of parking or having sales reps sell me something I don\u0027t need. <br><br>They initially had a problem processing my CC# but the on-line guy got back to me in time for the order to ship. <br><br>Only a small thing that they could change. In my opinion the packaging was pretty excessive. The drive and card arrived in a massive box 6-7x the size of the stuff and filled to the brim with styrofoam peanuts. <br><br>Overall though, I\u0027m very satisfied and will be ordering again.<br><br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/DealsDirect\/comment\/64107#comment64107","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealsDirect.jpg","store_name":"DealsDirect.com","username":"sedmoa181","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have placed a number of orders with this company in the past 2 years. I have had no problems at all. They are prompt, they pack their products well to prevent damage and are priced competitively. Hope they keep up the good work.","link":"http:\/\/www.resellerratings.com\/store\/DealsDirect\/comment\/55583#comment55583","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealsDirect.jpg","store_name":"DealsDirect.com","username":"willy_ph","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered through them to build an upgrade system and have done so before for about two years. I have recommended them to friends and have been responsible for about 5 systems worth of sales (~$3000).<br><br>This last order is the last time I will be ordering through Deals Direct. Their ordering system did not have a spot to enter a credit card that did not have my name on it, and because of this unique situation it took an extra week to get the extra paperwork (actual paperwork, as their online system is lacking) sorted out.<br><br>After the paperwork, I waited for another two weeks for them to ship the parts, but because THE online person (one person is responsible for all of the online ordering) was sick, it didn\u0027t ship as soon as it could have. I called several times and was assured it shipped. Frustrated, I sent one final e-mail to which I got a quick response on a Friday that he would get me the Canada Post tracking information. I got an e-mail back on Monday to say that Canada Post had received the shipment and it was two days after that when I finally got the parts.<br><br>I did not enjoy waiting for three weeks for a handful of parts, did not enjoy being lied to about the order being shipped and did not enjoy the overall experience of using Deals Direct. Typically I am a loyal customer, but they no longer have my business, or my friends whom have also gotten tired of their slow processing.","link":"http:\/\/www.resellerratings.com\/store\/DealsDirect\/comment\/132190#comment132190","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealsDirect.jpg","store_name":"DealsDirect.com","username":"starchylde20","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order on Monday 11\/25\/02 for some power supplies and harddrives. All items showed \u0022regular stock\u0022.<br><br>Sent an email on Friday to find out why the order hadn\u0027t shipped. Received a quick response (this is good) indicating the hard drives I had ordered were backordered. So much for regular stock.<br><br>On Monday I asked them to split the shipment and send whatever was in stock. Those items finally shipped Wednesday. 1.5 weeks later then I expected.<br><br>Tuesday I was informed the price of the backordered HDs changed from $294.75 to $419.95. I asked the sales team to cancel the order which they did without issue.<br><br>Friday, a full two weeks after placing the original order the partial shipment arrived.<br><br>Everything was well packed - no complaints there.<br><br>Overall, the sales department was responsive to email inquiries and very professional - no complaints there either.<br><br>However, if you are in a hurry and are placing orders based on cost + in-stock status, don\u0027t trust the website content.<br><br>I\u0027m still rather irritated about the Hard Drive situation and the slow shipping speed. If not for the sales teams performance they\u0027d be getting a dismal rating.","link":"http:\/\/www.resellerratings.com\/store\/DealsDirect\/comment\/57531#comment57531","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealsDirect.jpg","store_name":"DealsDirect.com","username":"mtmackin","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have had nothing but very good experiences with Deals Direct. I receive fair offers on my tradeins and excellent after sales support. I had purchased an ASUS A7V8X-X mobo and installed it to find that it would not post at the supported 333FSB. I phoned Mike and within the hour had a new A7V8X mobo-the top of the line one-no hassles, no fuss. I have been dealing with them for 4 years, having bought Win98SE OEM from them as my first OS, and they are now my main source of quality computer components at a good price. They have really taken the highend components stocking and support seriously.<br><br>very satisfied,<br>Rick Steele:rick-bonnie@rogers.com","link":"http:\/\/www.resellerratings.com\/store\/DealsDirect\/comment\/79614#comment79614","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealsDirect.jpg","store_name":"DealsDirect.com","username":"Rick Steele","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I will not purchase anything anymore from them. i purchased a few months ago (in between other stuff) a Emermax PSU. I received everything but the PSU (they did not have it anymore in stock). But i had to call to ask where the hell was the PSU. Well a bit more than a few weeks later, i finally got it. Unfortuanly it blew up a few months after. So i took it off it, sent it back and i receive a email telling me that the power supply was not purchased from dealsdirect because it was not a Emermax PSU. The guy on the phone was not trying to understand anything about it pretending it was all my fault. Just to say i purchased something like 2 CPUS with mobos, ram, videoboards (...) and they thought i would cheat for a PSU (??). They just don\u0027t trust their GOOD clients...","link":"http:\/\/www.resellerratings.com\/store\/DealsDirect\/comment\/51842#comment51842","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealsDirect.jpg","store_name":"DealsDirect.com","username":"Uli","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company is absolutely hopeless. They\u0027ve promised a estimated delivery time of 1 business day in Sydney on their website - http:\/\/www.dealsdirect.com.au\/helpcentre\/ . It turned up that today I had to do my OWN investigation just to find out it was lost in the mail.<br>And it will taker another 7-10 days for the investigation results. I should\u0027ve bought else where like OO.com.au that promises and delivers.<br>It will take all up around 14-17 days to get my goods...worthless....should\u0027ve bought at a normal shop.<br>The customer service is not behind. They are rude and cannot be bothered with your case. They will close the case as SOLVED without any resolution. And mind you, they will not give their phone number away. You have to chat online or talk to them thru a ridiculous Questions and Updated menus. terrible customer service, delivery system and they cannot look after a customer after they paid them....<br><br>Definetely sho elsewhere.","link":"http:\/\/www.resellerratings.com\/store\/DealsDirect\/comment\/363852#comment363852","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealsDirect.jpg","store_name":"DealsDirect.com","username":"trader10","rating":"1"}, "single");){kind=link}
"For the past few years, I purchase several computers (two for me, one for my brother and one for my sister) without any complications. I also bought individual components (video cards, memory, hard drives, network cards, CPUs, motherboards) also without any complications. Recently, I bought a ViewSonic P225fb monitor (special order) - Even if it took a bit longer than expected (supplier problems) Damon Inlow has kept me well informed about the shipping status...
I'm sorry to hear that some people had some difficulties with this company, for me, I can't think of any other place where I would want to buy computers / computer components..."