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"I opened the shipping box and realized I had ordered the wrong item. I immediately followed Dealpal's instructions on their site to request a return authorization. I have never had a response. I have sent 4 follow up responses and still nothing. How do places like this stay in business?"
"I found the best price for the item I was looking for on Dealpal.com. Actually, it was the best price IF I signed up for a trial of a magazine (cancel in a certain amount of time so that you won't be charged). Here is how my transaction went with DealPal:I ordered the item and agreed to the terms of the magazine offer.I got an email from DealPal stating that my order could not be completed. Annoying, but OK.So I ordered the item at a slightly higher price elsewhere.I got an email from DP saying "congratulations! Your order went through and should be shipped soon."THERE IS NO CUSTOMER SERVICE # LISTED SO THAT YOU CAN CANCEL AN ORDER.So I emailed them, explained the situation about the incorrect first email they sent, and asked them to cancel the order since I'd already purchased the item elsewhere.Days go by...I emailed again and requested that the item be canceled and expressed my concern that the item would ship before they read my email.Days go by...I get an email confirmation that my item shipped.Days go by...Hey, they finally read my email and were able to CANCEL the order! Interesting, because I already received the item.The next day...An email from DP saying that they were WRONG in the other email and that my order was NOT CANCELED after all- gee, ya think?BTW, almost immediately after the purchase, I was charged $29.99 on my credit card for the magazine subscription "trial."I emailed customer service with this whole story and wanted instructions to RMA. This ANNOYED be because I was sure I'd have to pay the return shipping when the error was NOT MY FAULT.Days go by...I email again, to the "request RMA" address...I emailed again a couple days later. Needless to say, they never have answered me and I'm still waiting on the $29.99 credit for the magazine charge on my card."
"I placed an order before Christmas and paid $20 extra for 2-day shipping (not to mention the product was priced $15 more than it was in stores). The order was not processed for 3 days, so I attempted to cancel. They assured me the order was cancelled and would not ship, but I received the product the day after Christmas. My card was charged and I have now sent at least five separate communications requesting return instructions with NO response whatsoever. Very unhappy."
"ORDER FOR CHRISTMAS NEVER RECEIVED LAST INFORMED DEC 25 IT WOULD BE SENT IN A COUPLE OF DAYS.JAN 16 I AMSTILL WAITING "
"I dont know what the bloody hell these guys are saying, but my order of Starcraft II on dealpal was charged and shipped out the next day then gave me the tracking number. Very smooth process.Oh and the site's previous name is Smartsubs apparently. Here are a collection of reviews of this merchant = http://www.pcworld.com/shopping/merchantreviews/prtprdid,665967-prtretid,11974-page,2/reviews.htmlAnd according to the reviews, if you dont mind receiving your product in the quickest manner, dont mind having to cancel a subscription, and dont mind having zero reply to customer support, then order from these guys."
"NEVER RECEIVED PRODUCT FRAUD!!! CONTACTING DISTRICT ATTORNEY GENERAL !! BEWARE "
"I have not received any information about my product yet! I have attempted to contact them twice to no avail! I even looked up the phone number associated with their address listed above and got the phone number for a realty company in Washington, D.C.! Don't ever buy anything from them!"
"I ordered here on Oct. 27th and the item has not even shipped yet, and no notice as to what the hold-up is. I'm not happy about this. The item was to be a birthday gift for my granddaughter which is today."
"****SCAM SITE****** I placed order on late night October 25th. It is now 11/04/2010. No response from emails, no tracking, nothing. The BAD REVIEWS are correct about this site. They just want you to purchase the magazine subscriptions and never send the product. They never charged my credit card, but now have my credit card information. This place is terrible. I am pursuing a lawyer because they did accept my credit card information. "
"I bought an HDMI cable from Deal Time nine days ago.The pros are that the site was easy to navigate and use to find what I was looking for.The con is that I was supposed to receive a confirmation that the product has shipped within 3-5 business days and still have not received it.Paul "
"This is the worst site ever. Ordered a PS3 controller with a discount since they signed me up with real networks superpass. They took and sold my info to real networks and the next day they emailed me that my order "could not be processed" without any further info. Just dishonest "
"I placed an order almost a month ago and have not received anything! I have sent 3 emails and have not gotten a response. They have no phone number on the site to call or email to send to just a contact page. The worst service I have ever gotten on line!"
"I ordered from Dealpal but they never sent the product i ordered. I have contacted their customer service twice and all i get back is a form email that they will resilve it in a few days. Well it's been over 2 months and nothing. They have no phone number you can call to talk to anyone. I'm just out my money.should chane the name to Stealpal"
"Terrible service. They didn't carry items they advertised. Waited 3 weeks to tell me they do not have it and won't in the future. While paying for my item, they signed me up for Realnetwork service which started to charge my credit card without my consent. Avoid this fradulent merchant far and wide!! Baaad, bad baaad!!!"
"I still has not received my order. Is this a real company? They give you a different number when you complain. The government need to look and see if this a real company. The people that praising this company probaly own it/or part of some scheme. Can you inagine how many people this company has ripped off. "
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