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"I opened the shipping box and realized I had ordered the wrong item. I immediately followed Dealpal's instructions on their site to request a return authorization. I have never had a response. I have sent 4 follow up responses and still nothing. How do places like this stay in business?"
"I found the best price for the item I was looking for on Dealpal.com. Actually, it was the best price IF I signed up for a trial of a magazine (cancel in a certain amount of time so that you won't be charged). Here is how my transaction went with DealPal:
I ordered the item and agreed to the terms of the magazine offer.
I got an email from DealPal stating that my order could not be completed. Annoying, but OK.
So I ordered the item at a slightly higher price elsewhere.
I got an email from DP saying "congratulations! Your order went through and should be shipped soon."
THERE IS NO CUSTOMER SERVICE # LISTED SO THAT YOU CAN CANCEL AN ORDER.
So I emailed them, explained the situation about the incorrect first email they sent, and asked them to cancel the order since I'd already purchased the item elsewhere.
Days go by...
I emailed again and requested that the item be canceled and expressed my concern that the item would ship before they read my email.
Days go by...
I get an email confirmation that my item shipped.
Days go by...
Hey, they finally read my email and were able to CANCEL the order! Interesting, because I already received the item.
The next day...
An email from DP saying that they were WRONG in the other email and that my order was NOT CANCELED after all- gee, ya think?
BTW, almost immediately after the purchase, I was charged $29.99 on my credit card for the magazine subscription "trial."
I emailed customer service with this whole story and wanted instructions to RMA. This ANNOYED be because I was sure I'd have to pay the return shipping when the error was NOT MY FAULT.
Days go by...
I email again, to the "request RMA" address...
I emailed again a couple days later. Needless to say, they never have answered me and I'm still waiting on the $29.99 credit for the magazine charge on my card."
"I placed an order before Christmas and paid $20 extra for 2-day shipping (not to mention the product was priced $15 more than it was in stores). The order was not processed for 3 days, so I attempted to cancel. They assured me the order was cancelled and would not ship, but I received the product the day after Christmas. My card was charged and I have now sent at least five separate communications requesting return instructions with NO response whatsoever. Very unhappy."
"I dont know what the bloody hell these guys are saying, but my order of Starcraft II on dealpal was charged and shipped out the next day then gave me the tracking number. Very smooth process.
Oh and the site's previous name is Smartsubs apparently. Here are a collection of reviews of this merchant = http://www.pcworld.com/shopping/merchantreviews/prtprdid,665967-prtretid,11974-page,2/reviews.html
And according to the reviews, if you dont mind receiving your product in the quickest manner, dont mind having to cancel a subscription, and dont mind having zero reply to customer support, then order from these guys."
"I have not received any information about my product yet! I have attempted to contact them twice to no avail! I even looked up the phone number associated with their address listed above and got the phone number for a realty company in Washington, D.C.! Don't ever buy anything from them!"
This review was modified by darkarw on November 10 2010 11:06:15 AM
"I ordered here on Oct. 27th and the item has not even shipped yet, and no notice as to what the hold-up is. I'm not happy about this. The item was to be a birthday gift for my granddaughter which is today."
"****SCAM SITE****** I placed order on late night October 25th. It is now 11/04/2010. No response from emails, no tracking, nothing. The BAD REVIEWS are correct about this site. They just want you to purchase the magazine subscriptions and never send the product. They never charged my credit card, but now have my credit card information. This place is terrible. I am pursuing a lawyer because they did accept my credit card information. "
This review was modified by jasonx452 on November 05 2010 10:24:09 PM
36,420 stores
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Rating
Store Info
Visa / Mastercard
American Express
Money Order
COD
UPS Ground
Standard Next Day
Online Ordering Tracking
Require User Registration
International Order
Customer Info. Confidential
RMA Required
This review was modified by 
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![Share](javascript:share_rating({"review_body":"I found the best price for the item I was looking for on Dealpal.com. Actually, it was the best price IF I signed up for a trial of a magazine (cancel in a certain amount of time so that you won\u0027t be charged). Here is how my transaction went with DealPal:<br><br>I ordered the item and agreed to the terms of the magazine offer.<br><br>I got an email from DealPal stating that my order could not be completed. Annoying, but OK.<br><br>So I ordered the item at a slightly higher price elsewhere.<br><br>I got an email from DP saying \u0022congratulations! Your order went through and should be shipped soon.\u0022<br><br>THERE IS NO CUSTOMER SERVICE # LISTED SO THAT YOU CAN CANCEL AN ORDER.<br><br>So I emailed them, explained the situation about the incorrect first email they sent, and asked them to cancel the order since I\u0027d already purchased the item elsewhere.<br><br>Days go by...<br><br>I emailed again and requested that the item be canceled and expressed my concern that the item would ship before they read my email.<br><br>Days go by...<br><br>I get an email confirmation that my item shipped.<br><br>Days go by...<br><br>Hey, they finally read my email and were able to CANCEL the order! Interesting, because I already received the item.<br><br>The next day...<br><br>An email from DP saying that they were WRONG in the other email and that my order was NOT CANCELED after all- gee, ya think?<br><br>BTW, almost immediately after the purchase, I was charged $29.99 on my credit card for the magazine subscription \u0022trial.\u0022<br><br>I emailed customer service with this whole story and wanted instructions to RMA. This ANNOYED be because I was sure I\u0027d have to pay the return shipping when the error was NOT MY FAULT.<br><br>Days go by...<br><br>I email again, to the \u0022request RMA\u0022 address...<br><br>I emailed again a couple days later. Needless to say, they never have answered me and I\u0027m still waiting on the $29.99 credit for the magazine charge on my card.","link":"http:\/\/www.resellerratings.com\/store\/DealPal\/comment\/685926#comment685926","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealPal.jpg","store_name":"DealPal","username":"Groverxpup","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order before Christmas and paid $20 extra for 2-day shipping (not to mention the product was priced $15 more than it was in stores). The order was not processed for 3 days, so I attempted to cancel. They assured me the order was cancelled and would not ship, but I received the product the day after Christmas. My card was charged and I have now sent at least five separate communications requesting return instructions with NO response whatsoever. Very unhappy.","link":"http:\/\/www.resellerratings.com\/store\/DealPal\/comment\/685643#comment685643","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealPal.jpg","store_name":"DealPal","username":"ElsDaddy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ORDER FOR CHRISTMAS NEVER RECEIVED LAST INFORMED DEC 25 IT WOULD BE SENT IN A COUPLE OF DAYS.JAN 16 I AM<br>STILL WAITING ","link":"http:\/\/www.resellerratings.com\/store\/DealPal\/comment\/681183#comment681183","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealPal.jpg","store_name":"DealPal","username":"highwayrobbery","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I dont know what the bloody hell these guys are saying, but my order of Starcraft II on dealpal was charged and shipped out the next day then gave me the tracking number. Very smooth process.<br><br>Oh and the site\u0027s previous name is Smartsubs apparently. Here are a collection of reviews of this merchant = http:\/\/www.pcworld.com\/shopping\/merchantreviews\/prtprdid,665967-prtretid,11974-page,2\/reviews.html<br><br>And according to the reviews, if you dont mind receiving your product in the quickest manner, dont mind having to cancel a subscription, and dont mind having zero reply to customer support, then order from these guys.","link":"http:\/\/www.resellerratings.com\/store\/DealPal\/comment\/674141#comment674141","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealPal.jpg","store_name":"DealPal","username":"ShindyK2","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"NEVER RECEIVED PRODUCT FRAUD!!! CONTACTING DISTRICT ATTORNEY GENERAL !! BEWARE ","link":"http:\/\/www.resellerratings.com\/store\/DealPal\/comment\/636817#comment636817","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealPal.jpg","store_name":"DealPal","username":"MIKE85689","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have not received any information about my product yet! I have attempted to contact them twice to no avail! I even looked up the phone number associated with their address listed above and got the phone number for a realty company in Washington, D.C.! Don\u0027t ever buy anything from them!","link":"http:\/\/www.resellerratings.com\/store\/DealPal\/comment\/635376#comment635376","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealPal.jpg","store_name":"DealPal","username":"darkarw","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered here on Oct. 27th and the item has not even shipped yet, and no notice as to what the hold-up is. I\u0027m not happy about this. The item was to be a birthday gift for my granddaughter which is today.","link":"http:\/\/www.resellerratings.com\/store\/DealPal\/comment\/632495#comment632495","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealPal.jpg","store_name":"DealPal","username":"tburgrich","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"****SCAM SITE****** I placed order on late night October 25th. It is now 11\/04\/2010. No response from emails, no tracking, nothing. The BAD REVIEWS are correct about this site. They just want you to purchase the magazine subscriptions and never send the product. They never charged my credit card, but now have my credit card information. This place is terrible. I am pursuing a lawyer because they did accept my credit card information. ","link":"http:\/\/www.resellerratings.com\/store\/DealPal\/comment\/632057#comment632057","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealPal.jpg","store_name":"DealPal","username":"jasonx452","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought an HDMI cable from Deal Time nine days ago.<br><br>The pros are that the site was easy to navigate and use to find what I was looking for.<br><br>The con is that I was supposed to receive a confirmation that the product has shipped within 3-5 business days and still have not received it.<br><br>Paul ","link":"http:\/\/www.resellerratings.com\/store\/DealPal\/comment\/632043#comment632043","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DealPal.jpg","store_name":"DealPal","username":"PaulRicks","rating":"2"}, "single");){kind=link}
"I opened the shipping box and realized I had ordered the wrong item. I immediately followed Dealpal's instructions on their site to request a return authorization. I have never had a response. I have sent 4 follow up responses and still nothing. How do places like this stay in business?"