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DealExtreme - Coupons
  • Rating 7.86/10 4,877 reviews

    7.86 / 100
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    DealExtreme - DX is a merchant member
    DealExtreme - DX participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • DealExtreme - DX contact information

    • Address: PO BOX 779 TAI PO POST OFFICE
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 8.31/10 8.31/10
    Chance of future purchase: Rating 7.73/10 7.73/10
    Shipping & packaging: Rating 6.17/10 6.17/10
    Customer service: Rating 7.50/10 7.50/10
    Return/Replacement policy: Rating 7.89/10 7.89/10

All 4,890 Customer Reviews

Rating 8/10
4/5
modified review posted

"Deal Extreme is one of my Favourite Online shopping! and the products mostly from China Stuff, but dont get me wrong, its good and cheap!!

their servise is very good they treated their customer very well.

i bought many items from this store. it is safe secure and satisfaction. what i like the most is they have rating/reviews for each items listed that sure help customer alot!

and the customer service is very good! i wish all online seller wud be like this..

It just the price cud be bit lower and more competitives! :)

Over All is GOOD and very recommended Online shop.

By: Agoenxz
"




Rating 8/10
4/5
modified review posted

"I bought two things in dx.com unfortunately one of items was diffrent from my order so i ask for refund, despite little trouble with comunication with customer support i got my money back."


Rating 10/10
5/5
modified review posted

"Excelente vendedor, productos económicos y de justa calidad a su precio. Con una gran variedad de mercancias, donde puedes encontrar casí de todo. Excelente atención al cliente y con la posibilidad de pagar por Paypal, que asegura sus compras con total confianza. Muy aconsejable"


Rating 10/10
5/5
modified review posted

"The best online store ever, since the creation I´m a custom buyer, they beat also the products on aliexpress. Great Deals since the creation and I hope they last forever."


Rating 4/10
2/5
modified review posted

"Hi


I bought two things in dx.com on January 20, 2013 and today April 15 these objects have not come to my house. I created a ticket for the refund of all money.
"

modified review Rep reply posted Apr-15-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Sorry for keeping you waiting, we will confirm your address in Ticket Reference Number: EFB44B08235D46509B5952AD3DB0CFED , please keep in touch with us in ticket, we will contact post office to check further for your order, we will give you a solution, please no worries.

Sorry for any inconveniences.

Best Regards”


Rating 10/10
5/5
modified review posted

"DealExtreme is the Extreme Deal!

I have been ordering many years now and many things, had a little break at some point when they had troubles after a certain Chinese Newyear and renewing their website but they came back much better.

I've been ordering this flashgun for instance that is $184,-- USD which I would normally never just order anywhere. I trusted DX with it as for the years some stuff came over broken and they always replaced it.
For me they are more reliable then some of the stores in the neighborhood if it comes to service!!! I'm in The Netherlands and DX is on the other side of the world!
"


Rating 10/10
5/5
modified review posted

"I usually buy in DX because it has a lot of useful items, good prices and an excelent service. It's by far the best shopping website."


Rating 10/10
5/5
modified review posted

"I have been shopping through DX.com for a few years by now and I have only good things to say about the concept.

One time I recieved the wrong item and after a few words with the support-team the correct item were shipped. Another time one product was DOA but the swift and precise support-team also came to the rescue this time.

Fantastic and efficient support when needed. I will definately recommend DX.com to anyone - several of my friends and family are already happy shoppers in here.
"


Rating 2/10
1/5
modified review posted

"I was able to place orders in the past. Sure, the lead time is rather long, but that is a given.
Lately, dx.com could not complete any orders. Items marked as "in stock" became unavailable a few weeks after I placed my order. Even the US-based branch can not deliver: my order was not shipped, and no info was given to my account. I had to call in for service to find out my item was out of stock, a week after I placed my order. That item is still marked as "in stock" on dx catalog, by the way.
Bottom line, there are alternatives to dx.com, and I will use those from now on.
"


Rating 10/10
5/5
modified review posted

"????????? ???????????? DealExtreme - DX ????? ??????????????? ????. ??? ?????? ???????????? ??????????????. ???????? ??????? ??????? ? ????????. ???????? ?????????? ? ???????."


Rating 10/10
5/5
modified review posted

"the best price online (product + shipping), great costumer service.. i have some problems with the product, but we talk about it and i have a quick solution! great!"


Rating 10/10
5/5
modified review posted

"Excellent experience. Even when I had trouble they solve everything smoothly "


Rating 2/10
1/5
modified review posted

"Here is why dx.com is AWFUL

***STEP 1***
Order #: 140322001031419645
Request: Cancel Unshipped Order/Items for Refund/Store Credit
Status: Waiting for processing
Ticket number: A117C41DC68F4D7A9A0736BDAD476566
Date Received: 4/8/2014 10:45:21 AM (UTC)
Description: My order has still not been shipped after 14 days

***STEP 2***
4/9/2014 9:26:26 AM (UTC) Annie_yu [Request]
Dear customer,
We sincerely apologize for the inconvenience that we have brought you.
After checking, only one item---sku 270550 in your order is still out of stock and hasn’t been shipped out now.
For your convenience, would you like to save the money of this item into the Store Credit from your DX account for your use in your coming order?
Looking forward to serving you in the near future!
Your sincerely,
Annie

***STEP 3***
4/9/2014 10:09:26 AM (UTC) Customer [Response]
No I would not like to save money as credit. I demand full refund as soon as possible please.

***STEP 4 (E-mail notification from dx.com)***
We're glad to inform you that your order 140322001031419645 has just been fulfilled and shipped on [ Wednesday, 09 April 2014 15:33 ].It is now on the way to your destination.

***STEP 5***
2014-4-9 16:24:3 (UTC)Customer[Infomation]
I can not possibly accept your shipment after I requested a cancellation. I have already got the items, which you could not ship for 14 days, from somewhere else. When I demand the full refund, you are able to ship the items somehow! How convenient for you! I have every right to get my full refund and I will enforce every possible way. That is it, I am so done with dx.com.

***Edit after dx.com response***
You still do not want to understand right? I do NOT want your shipment AFTER I clearly declare that I want my full refund. You have a terrible customer service and I do not want to deal with your tricky Hong-Kong businness anymore.
"

modified review Rep reply posted Apr-09-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Sorry for any inconveniences, we delayed the shipment for your order because one item you bought had been waiting long for supplier, sorry for the delay.

We found your order was fully shipped on 4/9/2014, please be patient to wait for its delivery, thanks for your understanding and patience.

Best Regards”


Rating 10/10
5/5
modified review posted

"Good service and good price/quality rating. I had a problem whith a package. It was broken when delivered, but it earned a $2,- refund for the broken piece. So overall, good service, just be aware that they don't package it very well sometimes(or they throw with it on the airport). "


Rating 10/10
5/5
modified review posted

"DX - ??????? ????????-???????.
? ?????????? ?????? ????????? ???. ??? ?????? ?????? ???????? ? ??????? ? ???????????. ???????????? ?????????? - ?????? ??????? ???? ????? ???? ???????. ???????? ?? ???????. ???? ??????? ??????????. ?????????? ? ?????? ?????????, ??? ?????? ?????????????, ????????? ????? ??????.
"