We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Zappos, Newegg | browse by category » or best/worst »

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.

×

Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

RatingsRating
Store InformationStore Info
Full Rating Profile
DealExtreme - Coupons
  • DealExtreme - D

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: PO BOX 779 TAI PO POST OFFICE
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.56/10 7.56/10
    Chance of future purchase: Rating 6.82/10 6.82/10
    Shipping & packaging: Rating 5.55/10 5.55/10
    Customer service: Rating 6.94/10 6.94/10
    Return/Replacement policy: Rating 7.35/10 7.35/10

5,661 Customer Reviews

Rating 10/10
5/5
modified review posted

"Good shop and very fast delivery (10 days to Swiss)"


Rating 8/10
4/5
modified review posted

"Great customer service! One of my aux cables i ordered broke right away so i contacted dx and within one day they had responded. My only con for DX is that the shipping takes soooooo long."


Rating 8/10
4/5
modified review posted

"I bought a palette of makeup. It took to arrive, when it came it was with the broken and crumbling with some shadows cover. I believe that DX was not responsible , I think there was not a proper handling on shipping. I contacted the DX and they proposed replacing or value credit. I opted for the replacement , I'm waiting for the product to arrive . After that liked the service that made me and bought other products are still lacking reach. Prices are attractive."


Rating 6/10
3/5
modified review posted

"Average shop, good price.
Delivery could be faster..
"


Rating 10/10
5/5
modified review posted

"Mi experiencia ha sido positiva en todas las operaciones realizadas con DX. Muy buena la atención al cliente.
"


Rating 10/10
5/5
modified review posted

"the best service after sale I know."


Rating 10/10
5/5
modified review posted

"Altough I'm not a regular DX buyer, I'm always happy with the order process from putting the item in the basket until the final and always fast delivery. And what's more, the customer service is one of the best one can get. Always a pleasure buying @DX"


Rating 8/10
4/5
modified review posted

"It a reliable web shop. In case of any problem the are proactive to find solution. I suggest."


Rating 10/10
5/5
modified review posted

"Estoy muy satisfecho con las compras realizadas en DX, siempre me han llegado en el plazo previsto y ultimamente me han llegado antes, todos los articulos que he pedido tienen una relacion calidad/precio excelente, solo he tenido un problema con un producto que no me llego en perfectas condiciones, me puse en contacto con el departamento de atencion al cliente de DX e inmediatamente recibi respuesta para resolver el inconveniente, les envie unas fotos como prueba y a continuacion me indicaron como devolver el articulo, los gastos de envio y el importe del articulo me fue reintegrado inmediatamente en credito de tienda (formula elegida por mi), actualmente ya he hecho uso de dicho credito sin ningun problema gracias al servicio de atencion al cliente que me indico como proceder, como consecuencia de esta experiencia, mi confianza en DX a aumentado considerablemente debido a su seriedad, profesionalidad y el excelente servicio de atencion al cliente."


Rating 10/10
5/5
modified review posted

"I order multiple times in a year and always the packages come. But 1 package eith 2 items is never arrived.
A simpel message to servicedesk, wating for 2 weeks, still not arrived.
Complaint made, mail received with instructions, agains 2 weeks waiting time, still not arrived. 3 options: resend, refund or store credit.
I choose Resend. A new order was made by DX.
Its almost 2 weeks further but package is still not arrived.
I am waiting hopefull. The confidence is the experience with older orders (and its was only 1,79 euro).
DX advise was track&trace (costs extra).
"


Rating 10/10
5/5
modified review posted

""Very pleased with everything I've ordered. Received everything in good order." "


Rating 8/10
4/5
modified review posted

"It is a good place to buy Hong Kong products. The customer service is quite good, too. But the price sometimes is more expensive than eBay."


Rating 10/10
5/5
modified review posted

"I use DX.com and DXsoul occasionally. Although DX soul claims to be US direct (whatever that means) the only difference seems to be less available for purchase on dx soul and slightly higher prices... Shipping from both sites take about a month or so to reach USA. Overall they try to be as polite as possible, refund your money if a shipment never reaches you, but refunds take forever... More an issue with customs than anything. If you like getting stuff for cheap and dont need it immediately, DX is the Shizznit."


Rating 8/10
4/5
modified review posted

"Hasta el momento me parece una buena tienda para compras en China, con una gran variedad de productos."


Rating 2/10
1/5
modified review posted

"I've ordered several hundred dollars of flashlight, parts, batteries and chargers through DX going back about 7 years or so. Back in February I ordered roughly 75$ worth of flashlights and batteries and two months later i got a package that instead was a watch. I immediately started their internal resolution system. The person that got back with me asked me to send them a picture of the watch and the packaging, which i did. We went back and forth with the person promising to resolve my issues. After not hearing from them for three days, I started a dispute with them via paypal. This got the person to respond asking me to close my dispute with paypal, which I told them there was adequate time for them to resolve my problem before the dispute at paypal needed dealing with. Well after more delays with them, they finally got back and offered me three choices, refund, resend, or store credit. I opted for refund, which they said i must close the paypal dispute before they could proceed as it had locked their system. I thought this sounded suspicious so i contacted paypal, they must have agreed because they immediately elevated the dispute from to a claim. All this time the handler at DX is trying to get me to close the claim, saying it was only going to delay my refund and even saying how hurt they were. End result, on the same day they asked me yet again to close the claim and that it was going to cause me more of a delay, i get a notification that my account had been credited and the claim closed. My advice, if you have to start a dispute with them, stick with it until paypal notifies you they have refunded. Once you close your dispute with paypal, you have no recourse. Paypal instructs you to wait until the refund is issued before closing your dispute, this was where DX was getting off track by telling me to close it or wait some more. Were they dishonest? I don't know and will never give them the chance to verify that one way or another. They never did give me an RMA to return them their watch that I won't use. It took 3 days under a month from the time they sent me the incorrect merchandise to resolve this issue, on top of the two months it took the wrong order to arrive. "

modified review Rep reply posted May-13-2015

DX.com, DealExtreme - DX rep has responded

“Dear Tim-tx,
Sorry for the inconvenience.
There must be some misunderstanding caused by our operating system.
Couple of days ago,we are unable to directly operate the refund if customer files a dispute on order.
Until you customer close the dispute,we can issue refund.
But now things changed that our top management has issued full refund to your paypal before you close.
The refund ID is 84Y0********26635J.
If you have anything else,pls report to the ticket#EEBECA4D0767480387CDE69C96C46B73.

Have a nice day!

Best Regards,
DX”


Ratings Calculation Change


Share DealExtreme - DX's store rating

DealExtreme - DX is a Merchant Member! Learn more

DealExtreme - DX is a merchant member
DealExtreme - DX participates as a Merchant Member, monitors feedback, and resolves issues. See all 1,839 merchant members.