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DealExtreme - Coupons

5,256 Customer Reviews

Rating 10/10
5/5
modified review posted

"Even after some trouble with intentional shipping, witch was not their fault, DealExtreme support managed to fix the issue and deliver the package."


Rating 10/10
5/5
modified review posted

"At first and I think like any other customer, I am skeptical when it comes to Hong Kong/China websites. This one is located in Hong Kong but they have multiple warehouses, in every continent. They also provide free shipping to any products worldwide, which is very good. They ship even products that are USD 1 worth with free shipping. I had a problem with a phone battery, they sent me a replacement without asking anything for the new battery, their service is great. They move slow in this period of time because of the politic conflicts in Hong Kong, but usually they are very fast and professionals. Shipping times, at least for me (I am in Romania), vary between 3 and 4 weeks. Since the shipping is free, I don't have any reason to complain about it. Also Deal Extreme offers 1 year warranty for the products sold on their website. The only problem is that you need to ship the item yourself to the specific continent warehouse in order to be checked and either repaired, sending you a new product or sending your money back. It is a very good website and I strongly recommend doing business with them."


Rating 2/10
1/5
modified review posted

"I ordered a laser pointer a month ago. It never arrived. I reported it on day 24 and they don't even contact me."

modified review Rep reply posted Oct-28-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Sorry for keeping you waiting but please don't worry, the value for your order is $6.54. Please understand this order was shipped without tracking number because we only provide tracking number for order higher than $15. Shipping time takes long for order without tracking number, so please just wait patiently and don't worry, your order is still on the way.

Best Regards
DX Team”


Rating 8/10
4/5
modified review posted

"I like DX. All shippment was good, and when i had a problem they resolve it. Thanks Dx"


Rating 2/10
1/5
modified review posted

"Lost my order shipment and half-heartedly tries to help.
I ordered 2 batteries for a RC helicopter, waited two months (from Hong Kong to US), contacted them, and they told me to wait longer. I waited 3 months, and they finally did research and identified it as "lost". Now they want to charge me an extra $1.70 to get a tracking number on a new shipment which will take 2 months. DO NOT do business with this company. Awful support.
"

+ Read user comments
modified review Rep reply posted Oct-27-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Sorry for any inconveniences.
Please understand system only provide tracking number for order higher than $15. Your order is lower than $15 without tracking number, we can't check anything and just ask you to wait patiently. Now we confirm your order is lost during shipment, we only gave you the suggestion that if you want to pay $1.7 to buy a tracking number, it is better for you to receive this order. You told us that you don't want to pay, we also arranged to the replacement for your lost order, we solved your problem. Please just wait for the shipment for your new order now.

Best Regards
DX Team”


Rating 2/10
1/5
modified review posted

"I placed an order 21 Aug. 23 October, still not arrived. Lodged a ticket 16 October. 23 October, still no reply.

The tracking says unuccessful delivery on 20 October (2 months!!!), to an office which is staffed all the time and receives many parcels successfully every day.

Please note the helpful reply below doesn't explain why their customer service didn't respond in over a week.
"

modified review Rep reply posted Oct-27-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Sorry for any inconveniences we caused to you.
For the unreceived order 140821001048294185, we confirmed with post office to know it was returned back to us due to not pass the customs safety check becuase of the battery problem, please understand this is not our fault, we did ship this order to your address, but it avoided by your local customs.
In Ticket Reference Number: ACFB155DBF774674B18140DEC063C23E, we gave you the refund for this order, please check your paypal account to see the money back.

Sorry for the troubles and thanks for your understanding.

Best Regards
DX Team”


Rating 10/10
5/5
modified review posted

"DX- very good. I fully satisfied them. Best prise, free shipping and service."


Rating 8/10
4/5
modified review posted

"Everything I ordered has always been, but send it slow, the last order 3 weeks could not send, it's been almost 2 months, the order is not received."


Rating 2/10
1/5
modified review posted

"DX has gone bad the last months. Ordered many items for many years. But the last months DX delivery times are going extreme and if packages arrive they are repackaged by DX themselves and within the original damaged envelopes hold the goods.
The last three months I have 2 packages not arriving, 4 did. One will be refunded after a long wait for the ticket and I am waiting now for days for the refund to happen.
The other ticket, , sent 6 september according to dx, of value 13,64, and not delivered , also waited for 6 working days, had to get a live chat to get it going. And of course the standard delaying reply (check your address, check the post office) arrived. So I told the address is right (they can see the dozens of orders that went fine here) and the wait begins again. After finally getting attention via the live chat I was told to wait another two weeks while they check the post office.
And then I can enter a new ticket, and the wait and standard delays (is the address correct question) will begin again.

IS DX in trouble? Extreme long delivery, repackaging orders, long long waits for tickets, voice chat incapable of solving anything.

Edit: after reading this review DX refunded me immediately instead of the 2 weeks they wanted me to wait again... Sorry to see that a public review was required to get them moving. No more DX for me.
"

modified review Rep reply posted Oct-26-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Sorry for keeping you waiting for order 140906001069468211.
Your are an old customer in our site, you should know that if order is shipped without tracking number, shipping time takes longer than order with tracking number.

Your order 140906001069468211 is lower than $15 without tracking number, so you wait long to receive it. Please kindly keep in touch with us via ticket, we will give you the solution if you still don't receive it two weeks later. Further more details, we sent you the email, please check there, thanks.

Best Regards
DX Team”


Rating 8/10
4/5
modified review posted

"The products arrived on time, I received a discount of $10 because transmitters did not work properly."


Rating 8/10
4/5
modified review posted

"Produits interessants a des prix tres interessants. Le seul souci est l'impossibilite de prevoir une date de livraison. En effet, meme les produits marques en stock peuvent ne pas l'etre. Si on est pret a patienter 1 mois entre commande et reception alors c'est parfait."


Rating 8/10
4/5
modified review posted

"Exrtemly large variety of goods, very low prices but something is not working well, about their shipping partners. I ordered one cell phone and some other things two months ago and the phone is never delivered. They said that there was problem (twice) in Singapore's airport ( i believe that the problem was about phone's availability). In the end they gave me back all my money. I am thinking to test again buying from them, hoping that they have improve their shipping methods."


Rating 2/10
1/5
modified review posted

"I have been a regular customer, shopping here quite regularly with positive experience. But my last 2 orders changed that. One was eventually delivered very late and another one was not delivered at all. In both cases I raised tickets, but the seller was not very responsive. I requested (ticket 02EEB1A788284A72B4E1FD44286B8CAF) a full refund for my last order, but the seller has not responded in weeks. Therefore I do not recommend them."

modified review Rep reply posted Oct-22-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Sorry for keeping you waiting long.
We found order 140605001030543569 was shipped without tracking number, we confirmed the address with you to know that the address is correct, your order should be lost during shipment.
Please tell us you want to get full refund for this order or reship it via Ticket Reference Number: 02EEB1A788284A72B4E1FD44286B8CAF , we will do what you want us to do, thanks for your patience and understanding.

Best Regards
DX Team”


Rating 10/10
5/5
modified review posted

"awesome! i ordered many times. they send me broken product but just i said them this product is broken and they give my money back!"


Rating 2/10
1/5
modified review posted

"A DAY AT THE OFFICE AT DX:
nfo: Please wait for a site operator to respond.
info: You are now chatting with 'Sicily'
Sicily: Welcome to DealExtreme, nice to meet you !
Paul: hello

Paul: I have a defective led strip , I want my money back
Sicily: you rpelied us on 2014/10/13
Sicily: please wait for our reply within 3-5 working days.
Paul: no , that is what is told to me 3 times!!!!
Paul: info: Please wait for a site operator to respond. info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. info: You are now chatting with 'Violet' Violet: Welcome to DealExtreme, nice to meet you ! Violet: Please hold on for a moment while I check on that for you. Paul: Hello Violet: hi Paul: Ok Violet: we will have our other ticket staff to take over your ticket,and reply you within 12 hours Violet: can you Paul: What if they don t respont? Violet: please contact us via the live chat,we will rush it for you Violet: it's 3 am here,can't reply you now Paul: Ok Violet: Thank you for your patience and precious time. Paul: I know Violet: Is there anything else I can do for you? Paul: No thans Violet: Good bye and have a great day :) Paul: No thank you
Paul: info: Please wait for a site operator to respond. You are now chatting with 'Fiona' Fiona: Welcome to DealExtreme, nice to meet you ! Paul: Hello Fiona Fiona: hi Paul: Can you help me , I want my money back and send back the items Fiona: Please hold on for a moment while I check on that for you. Paul: ok info: Your chat transcript will be sent to xxxx@hotmail.com at the end of your chat. Paul: Still there Paul: Hello? Fiona: which item did you not received Paul: Led strip is not OK, trying for months to get replacement. Want to send everything back and have the money back. Paul: See 220914: Paul: Violet: we will have our other ticket staff to take over your ticket,and reply you within 12 hours Paul: Never got any reply... :( Fiona: here is teh tarck infromation of your package Fiona: RC310262018NL:2014-08-05 18:50, The item has been delivered successfully Fiona: Delivered Fiona: RI020758877CN:2014-07-25 15:52, CAN, ??
Paul: - NL, ?? Fiona: Transit Paul: Please read the information: Paul: I did receive the items (finally), but the ledstrip is not ok.. Fiona: did you open a ticket Paul: Then I had to send pictures Paul: YES. Paul: Which i did send. Fiona: ok, then please wait our staff to reply you Paul: no i want my money back , I don't want to wait any longer, your organisation said to wait twelve hours ( 22-09-14). Paul: That is 10 days Fiona: sorry, it must be fixed on ticket Fiona: Thank you for your understanding. Paul: What does that mean fixed on ticket? Fiona: it need to solved by our ticket staff Paul: I want response today Paul: why have a customer service ? Paul: If you don't resolve the problem? Fiona: please wait our ticket staff to reply you Paul: When will they response? Fiona: after 1 week, because 10/1-10/8 is the national day of china Paul: ok, and if they don't respond on 13-10-14 I will have the money back? Fiona: you can put this on ticket
Paul: .....
Sicily: our reply time is depends on your reply tiime, our every reply is 3-5 working days after your reply
Paul: You didn't replay on any of the transcripts !
Paul: Oct 2, 2014 4:03:50 AM EST
Paul: Sep 22, 2014 3:42:23 PM EST
Sicily: sorry, i checked wrongly, i just told Aegean_liang to reply
Paul: Customer Service Response - Action Required (Ref # B6441213AC0B4EC19725729ECE73D642
Paul: Dear Customer, Sorry for any inconvenience caused. Please provide us the relevant information as below so that we solve the problem timely. 1) Please take some clear pictures of the item which can show us the sku number and barcode tagged on the received product so that we can check the products in our warehouse. 2) Please kindly highlight or advise the difference between the Item you received and the one you ordered. That will be much easy for us to understand the problem. The attachment is an example for your reference. Best regards, Aegean To reply, please visit the following link: https://cs.dx.com/Ticket/Reply/B6441213AC0B4EC19725729ECE73D642 PLEASE DO NOT REPLY TO THIS EMAIL. IT IS NOT MONITORED. 8/14/2014 5:41:18 AM
Paul: I DID SEND THE PICTURES!!!!
Paul: PLEASE TAKE ACTION!
Sicily: yes, sorry, i just checked wrongly, we didnt reply you soon, i just told ticket to reply personally
Paul: I want my money back, this is not a legal way of doing bussines!
Paul: I will inform local authorities!
Paul: Send new ledstrip or give money back!
Sicily: we have too many tickets to reply, so sorry for delay in reply, but we will refund your money
Paul: Ok, when can I expect the money?
Sicily: please wait our ticket reply, tomorrow , at latest they will give you further reply.
Paul: ok, I will wait another day....
Paul: thnx.
Sicily: Thank you for your patience and precious time.
Sicily: You are welcome.:)
Paul: Have a nice day :)
"

modified review Rep reply posted Oct-20-2014

DX.com, DealExtreme - DX rep has responded

“Dear Customer,

Sorry for keeping you waiting for reply in ticket for the defective item you received.
From the photo you sent to us we see four lights are not shinning, the long late for reply you because the staff left work, we will assign other staff to follow up your problem via the same ticket, we will reship you a new replacement or give you the money as compensation for the item.

In order to make you clearer, we sent you an email about this problem, please check and keep in touch with us, your problem will be solved as soon as we can. Thanks for your patience.

Best Regards
DX Team”


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