DealExtreme - DX Reviews - dx.com Ratings at ResellerRatings

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dx.com

Computer Hardware & Software

Rating 7.25/10 4,014 reviews

7.25/100
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DealExtreme - DX participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,963 merchant members.
 

All Customer Reviews (4,026)


Rating 2/10 1/5
modified review posted May-20-2013

"SPENT 5 MONTHS FUCKING ME AROUND WITH DELIVERY I HAVE PROOF THEY NEVER SENT, BEGGING ME TO WAIT "5 MORE DAYS". REFUSE TO ANSWER MY LIVE CHATS OR TELEPHONE CALLS AND CLOSE SUPPORT TICKETS IF I EVER TRY AND TAKE ANY KIND OF ACTION.

AFTER 5 MONTHS...THATS RIGHT 5 FUCKING MONTHS TO RECEIVE A GAME CONTROLLER THEY FINALLY AGREE TO REFUND MY MONEY WHICH THEY STILL HAVEN'T BOTHERED TO DO 4 WEEKS ON.

PRODUCT WAS NEVER SHIPPED UNDER TRACKING INFORMATION PROVIDED AND THEY LITERALLY STOLE MY MONEY AND ARE REFUSING TO RETURN IT."

Rating 8/10 4/5
modified review posted May-20-2013

"Price: Good
Quality : Good
Customer Service : Good

Overall : Good"

Rating 10/10 5/5
modified review posted May-20-2013

"The purchases I make in DealExtrema are completely safe and reliable. The post-sales work very well and great service. 100% recommend the DX.

User: rmodel

=====

As compras que faço no DealExtrema são totalmente seguras e confiáveis. Os pós-vendas funciona muito bem e de ótimo atendimento. Recomendo 100% o DX.

Usuário: rmodel"

Rating 10/10 5/5
modified review posted May-20-2013

"perfect summary online shop where I ordered many times without problems, free delivery time to Slovakia about 2 weeks"

Rating 10/10 5/5
modified review posted May-20-2013

"Trustworthy shop and very good prices"

Rating 6/10 3/5
modified review posted May-20-2013

"Great prices. Free shipping. A bit long deliverytime to sweden, but hey, it's free!"

Rating 2/10 1/5
modified review posted May-19-2013

"extremely poor. 50% sale was a joke. all orders cancelled. offered no apologies."

Rating 4/10 2/5
modified review posted May-19-2013

"I bought a few 30 pin to Lightning adapters that included USB inputs. They simply do not work. I tore one down to see what was inside and compared it with a real Apple adapter. The Apple adapter is filled with ICs - there are none in the DX adapter. There is now way it could work properly.

Be aware - forewarned is forearmed.

Bob

"

Rating 8/10 4/5
modified review posted May-19-2013

"My overall satisfaction with DX is good. It takes a long before receiving the items. I live near Paris, France. I receive them about 20 to 40 days after I passed the order. But I am glad that the postal service is used instead of a private shipping company, because if I am not at home, I can fetch the parcel at my local Post office. Otherwise, I would have to fetch it at some very remote location having only incompatible opening hours with my work. No VAT is asked by the mailman which is a good point. Sometimes, some items are not available. It would be interesting to have a way of knowing how many items are remaining before ordering. I once had a problem with a shipment, and DX found a solution for that problem, so I trust DX. There are some good items that I have not seen elsewhere. The prices are low. I have made several orders in the past 6 months."

Rating 2/10 1/5
modified review posted May-18-2013

"scam scam i got scammed they scammed everyone in australia good job dx great job dx you scammed me wow "

modified review reply posted May-20-2013

DX.com, DealExtreme - DX rep has responded

“Dear valued customer,
Thanks for your support with our sales promotion and AU Direct.

Apologize for the inconvenience caused.

As the order number you posted here is incorrect, we couldn't get more order details. For every customer whose order has been cancelled due to the item sold out or other similiar reason, we send emails to explain it. If you haven't received any email from DX, you can contact us https://cs.dx.com/Ticket/Index

Thanks for your support.

Yours sincerely,

DX Team”

Rating 2/10 1/5
modified review posted May-18-2013

"F*cking piece of krap company taking tens of thousands of Australian customers for a joyride. Don't sell stock that you don't have, better yet, close down your shop and go F**k yourselves"

modified review reply posted May-20-2013

DX.com, DealExtreme - DX rep has responded

“Dear zarcady,

Apologize for the inconvenience caused.
As the order number you posted here is incorrect, we couldn't get more order details. For every customer whose order has been cancelled due to the item sold out or other similiar reason, we send emails to explain it. If you haven't received any email from DX, you can contact us https://cs.dx.com/Ticket/Index

Thanks for your support.

Yours sincerely,

DX Team”

Rating 2/10 1/5
modified review posted May-17-2013

"Beware of Deal Extreme !!! Biggest Scammers in the world.

SOLD Millions of items during the sale only to get temporary money and now processing refunds.
All the orders are cancelled without explanation.
They probably did to get more publicity but its a big shame that this company does it again and again without being criticised or banned.
Item bought -Freelander PD80HD ; order cancelled. You can still buy on dx for double the price so there is no shortage of stock. Its a big scam
Please stay away from this site, there are better ones out there. I'm not gonna name the others, I'm not their marketing rep but DX. You will definitely be loosing my business."

modified review reply posted May-20-2013

DX.com, DealExtreme - DX rep has responded

“Dear nick-arora,

Thanks for your support with our sales promotion. We are sorry to tell you that your order has been cacelled as the item you ordered is sold out and will be refunded within five business days as your order was paid via credit card and needs a few more days to refund.

We have sent an email to explain it and sent you gift card as compensation. Have you received it yet? Please check it.

Yours sincerely,

DX Team”

Rating 2/10 1/5
modified review posted May-17-2013

"ABSOLUTE SCAM!! BEWARE DX!! Before buying anything from DX PLEASE read about the multitude of people burned, including myself for over $400: http://www.ozbargain.com.au/comment/1390473 "

modified review reply posted May-20-2013

DX.com, DealExtreme - DX rep has responded

“Dear valued customer,

Your order has been canceled and refunded. Apologize for the inconvenience about the sales promotion. We have sent a email to explain it and sent you gift card. Have you received the email yet? Please kindly check it.

Should you have any other questions, please feel free to contact us.

Yours sincerely,

DX Team”

Rating 2/10 1/5
modified review posted May-17-2013

"DO NOT TRUST DEAL EXTREME! THEY USE BAIT SALES TACTICS!!!!
They just had a 50% of sale for items such as the THL W8 android phone. They have then cancelled every order from everyone in Australia that ordered that phone and other high end items. They used the sale to get people to their site to buy other cheaper items.
WE WILL NEVER PURCHASE FROM DEAL EXTREME AGAIN!
THEY SHOULD CHANGE THEIR NAME TO EXTREME WASTE OF TIME!"

modified review reply posted May-20-2013

DX.com, DealExtreme - DX rep has responded

“Dear mrmilkman,

Apologize for the inconvenience caused.

Items for sales promotion are limited. The item in your order 130514001075506965 is sold out. The order value has been refunded in your account. Please check it.

Should you have any other questions, please feel free to contact us.

Yours sincerely,

DX Team”

DroolingTard's Avatar
On the interwebz
Rating 4/10 2/5
modified review posted May-17-2013

"Badly executed promotion with a total lack of customer service or communication.

Bought a THL W8 Android phone, waited for 2 days with "Order Processing" only to get slapped in the face with 'Order cancelled' with no warning, no emails and no idea of what the heck is going on. I've been using DX for 4-5 years now and while their service has been patchy, this one drives the nail in the coffin.

If you value your time, don't deal with DX, they are a shadow of what they used to be. Never again, DX!"

modified review reply posted May-19-2013

DX.com, DealExtreme - DX rep has responded

“Dear DroolingTard,
Have a nice day.

Sorry for the inconvenience caused.

The order number you posted here isn't correct.Could you please contact us by clicking the link here https://cs.dx.com/Ticket/Check/Order.Delay.

Thanks for your support.

Yours sincerely,
DX Team”

 
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