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posted Dec-21-2004 “This is a preorder item with delays from the manufacturer that is not in our control. You tried to cancel the order with 2 emails on Saturday 12/18 a closed business day. Wonder why you did not get a response that day? On monday (the next business day) the order was cancelled and promptly refunded.
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posted Aug-07-2008 
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![Share](javascript:share_rating({"review_body":"[I purchased this product from NCIX so I\u0027m trying to contact them for warranty. ]<br><br>There is a known problem with there D-Tek Fusion Custom GFX v2 in which the back plate threading will not thread properly and the screws provided break easily with a little bit of force. I\u0027ve email mailed them several time with the copy of my invoice and a picture of the problem. 2 days later. ","link":"http:\/\/www.resellerratings.com\/store\/D_TEK_CUSTOMS\/comment\/398807#comment398807","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/D_TEK_CUSTOMS.jpg","store_name":"D-TEK CUSTOMS","username":"stealth53190","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I cancelled an order over two weeks ago (due to the slow processing time) prior to shipment and still have not received a refund on my credit card (which was charged prior to shipping). I\u0027ve tried e-mailing and calling the company, but I get no response. This is my first time dealing with this company and it will probably be the last. <br><br>Stay away...customer service should not be this difficult! ","link":"http:\/\/www.resellerratings.com\/store\/D_TEK_CUSTOMS\/comment\/337341#comment337341","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/D_TEK_CUSTOMS.jpg","store_name":"D-TEK CUSTOMS","username":"here4evr1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order for an AquaXtreme MP-05 Pro LE on a Sunday which showed the item in stock at the time; however, on Tuesday the item showed out of stock and I placed a call to ask what the status of my order was. Unfortunately, the item was actually out of stock; but, they offered to upgrade my waterblock to the AquaXtreme MP-05 SP LE at no charge and ship it that day, and I received the waterblock in time for my originally scheduled installation. It wasn\u2019t that the block was in or out of stock, it was the fact that they took care of me and got me what I needed on time. Thank you D-Tek.","link":"http:\/\/www.resellerratings.com\/store\/D_TEK_CUSTOMS\/comment\/279114#comment279114","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/D_TEK_CUSTOMS.jpg","store_name":"D-TEK CUSTOMS","username":"NWEng","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Stay far, far away!!! Horrible customer service! Bought a couple of pumps, both failed within the warranty period. Tried calling support a number of times and could only get voice mail. There were no returns of any voice mail messages, emails also went unanswered. I even sent a registered letter with return receipt -- got the receipt but no reply letter. Absolutely the worst company I\u0027ve ever dealt with for computer parts (and I\u0027ve dealt with dozens!). There are many other vendors that have the same items at better prices and far better customer service, so go to them instead.","link":"http:\/\/www.resellerratings.com\/store\/D_TEK_CUSTOMS\/comment\/248268#comment248268","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/D_TEK_CUSTOMS.jpg","store_name":"D-TEK CUSTOMS","username":"pers-139376766","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Been waiting for over 2 weeks with no reply to any emails. Used the email option on their website and no reply either. No idea how everyone else says its good service. Ive bought from their direct competitors and have had nothing but great service there. Been charged for my order and been waiting for 3+ weeks with no reply. Tried to contact to cancel order but still no reply. Really f****** pissed as I\u0027m waiting for the parts to finish a system im building. <br><br>This was a preorder item and on their website it lists shipping late November. It was Dec 18th when I could no longer wait. I also ordered more than just a pump which was backordered. Most merchants would have sent the non back ordered items and the backordered item later when they came in stock. If they would have sent me a message saying it would take longer for the pump and sent the other stuff I ordered I would have not been upset. But I never once got an email saying sorry this item is extremly backordered or whatever excuse they want to make. For that they will never get my business nor would I recommend them to anyone I work with. As a technician in the computer industry I can tell you what it takes to give good customer service and this was far from it.<br><br>They said they got my emails on a Saturday but I sent out an email on the Thursday prior with no reply.","link":"http:\/\/www.resellerratings.com\/store\/D_TEK_CUSTOMS\/comment\/177546#comment177546","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/D_TEK_CUSTOMS.jpg","store_name":"D-TEK CUSTOMS","username":"daender","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"First off I want to say this Custom Kit is awesome...I show it off in alot of forums and actively suggest this system to anyone I can. The Aquaextreme pump is a must have as its silent and pushes my CPU (2.8e prescott clocked to 3715) my Gainward FX 5900 XT 1100\/Ultra (volt moded to 1.5v) and my Northbridge. Thanks Danny...you the man! If any one would like to see pictures of this set up:<br><br>http:\/\/www.water-cooling.com\/forum\/index.php?showtopic=1543<br>look for the post by DeadDuck(AFLAC)<br><br>","link":"http:\/\/www.resellerratings.com\/store\/D_TEK_CUSTOMS\/comment\/171976#comment171976","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/D_TEK_CUSTOMS.jpg","store_name":"D-TEK CUSTOMS","username":"DeadDuck","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Didn\u0027t receive my dye at first and immediately called dtek. After a week of a few emails and 2 calls they responded to me and immediately shipped the dye to me. I also ordered a couple shrouds that were the wrong ones for my radiator and they shipped me the appropriate ones. Other than taking too long to contact me, service was excellent.","link":"http:\/\/www.resellerratings.com\/store\/D_TEK_CUSTOMS\/comment\/167553#comment167553","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/D_TEK_CUSTOMS.jpg","store_name":"D-TEK CUSTOMS","username":"kungfoojesus","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Received my stuffs really quick. would recommend doing business with them.<br>customer service A+++++.","link":"http:\/\/www.resellerratings.com\/store\/D_TEK_CUSTOMS\/comment\/160432#comment160432","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/D_TEK_CUSTOMS.jpg","store_name":"D-TEK CUSTOMS","username":"smartjay28","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m very pleased with my shopping experience with D-TEK. I had some delays with my orders, but in the end, everything was good. The items came in very good condition and well packed.","link":"http:\/\/www.resellerratings.com\/store\/D_TEK_CUSTOMS\/comment\/159554#comment159554","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/D_TEK_CUSTOMS.jpg","store_name":"D-TEK CUSTOMS","username":"saperboy","rating":"4"}, "single");){kind=link}
"bought a dtek pump bran new, one of the two threads is stripped so i can not screw in one of the barbs. with a stripped thread, the pump is useless. i contacted the once the first time to the RMA department, got no reponse. a few months later, i send the same email to all their departments, still no reply. can't even RMA a bran new "broken" pump. very poor seller, and i will change the review once they fix this problem"