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Stay Away, NO CUSTOMER SERVICE.
"Bought a battery for my macbook pro, the sale condition was BRAND NEW, GENUINE. Few days after installation the battery just charged to maximum 98% and after charged to 98% it went down to 94% in about 5 minutes and then drained very fast, even the remaining time showing 6 hours it drained in about 2 hours.Called customer service and they asked me to fill a RMA form, which was submitted and they claimed it wasn't, submitted another form couple of months after. They wanted me to send them the defective battery for them to check it and then decide if a replacement was going to be shipped back to me. First, after buying a BRNAD NEW battery I dumped the old battery on my Macbook, I can't leave my working tool with out a battery. I explained this to Bernadette, but she refused to send me a NEW battery before I send the defective one. I didn't wait to receive that battery to pay for it. Also I don't have to pay freight to send back a defective battery, they should assume the cost.I spent almost 80 USD for a defective battery, I don't recommend anyone buying from this company as they not really support their products. I should have done the right thing from the beginning, spent USD130 at the Apple store and get a good working battery.As my mother always said to me: Cheap things are always more Expensive."
Great place....until your item fails while still under "warranty"!
"I've used DVWarehouse a few times in the past (mail order) and never had any issues...until an iMac power supply failed while still under their so called warranty. They then showed their true colors. They were so difficult to work with that I eventually gave up (I imagine this is what they were hoping for).I will not be purchasing from this company again."
back in the saddle
"logic board works flawlessly, thanks DV"
"Ordered an Apple G3 power supply.The product arrived well packaged. There was NO DAMAGE to the shipping box.When I opened the box, the heat shield on the power supply was bent in several places. The was also some corrosion on the power supply.I phoned DVWarehouse within 10 minutes of receiving the package and spoke to Ray. I explained the situation and Ray requested some emailed photographs of the power supply – I sent those, and REQUESTED A REFUND.They told me they would check with the vendor and get back to me tomorrow.This is the exact wording I received the next day in an email, ‘’regarding the power supply, we shipped it without the bended part that you attached on the email. If you can try to install the power supply in your machine and see if it works.’’ Amazing, they inferred I bent the power supply or did something to the power supply, and did not offer the refund I requested.They wanted me to install the bent and corroded part into my computer vs. simply issuing an RMA as I requested.Very - Very - POOR!!!Finally got an RMA, after calling back a second time. Got a feeling I was not going to hear from them again, so I called them back.Problem is, no shipping label, even though the item was damaged, they made me pay return shipping – Amazon.com you are NOT!I lost about $24 (on shipping both ways) on this deal, and have nothing to show for my troubles!On top of all of this, I had to email DVWarehouse to follow-up on my refund.This is my FIRST and VERY LAST purchase from DVWarehouse."
"I'm in Australia and I ordered an Xserve G5 power supply on 16 June 2015. I specifiedthe fastest shipping, and it arrived on 22 June 2015 in good order. It was packaged ina well-padded manner and worked when it was installed. I'm very happy with theproduct and service.I was also impressed by the DVWarehouse website whichprovides much more product information, and in particularproduct compatibility information, than other vendors. This isone of the main reasons I chose DVWarehouse.The only issue was that their order form forced me to ship to thecredit card billing address. That was a PO box and the order was thenheld up because their shipping carrier doesn't deliver to PO boxes.So I had to phone them to sort it out and supply another address.They were very helpful and efficient about this and my order wasnot significantly delayed because of it. This should sort this problemout though."
"Had a mixup with what I ordered and what was shipped. I contacted DVW and Carol responded VERY quickly. I described the problem to her, she acknowledged it, and then she instantly committed to getting me the correct part ASAP. I had the correct part in my hands within days, as well as a label to send them back the other part. Carol and I exchanged many emails and she was always very responsive. Her customer service skills are excellent and made dealing with DVW a true pleasure."
"I searched for a video card for our computer and Carol helped us locate it. She promptly shipped the item and everything worked out without a glitch."
"I purchased a personal computer from DV Warehouse. It was a great price for the computer I got. I rely on them to repair my computer when needed. I will always refer friends and family to DV Warehouse. "
"Stay away from this company.....They supplied me with a faulty part and then refused to give me a refund, claiming that it was not the part they sent out, Finally I had to open a case with Paypal, who investigated and decided in my favour. I think DV Warehouse is a con job....stay away!"
"This is the best place to buy refurbished Mac equipment. I have purchased 4 Mac Pro's from them last year and they were in great condition and they run fine. Costumer service was great and I'll continue to use them."
"We have been purchasing our Apple parts from DV Warehouse for the past several years. Completely satisfied with their service and knowledge of the Apple line. We can expect a good price and the correct part when we order from them. We highly recommend DV Warehouse for your Apple parts needs."
"DV Warehouse is a stellar online merchant. I have ordered many items over the past few years and always received quality products in a timely manner. Their vast array of components and accessories is superb resource for all consumers, ranging from beginner to IT specialist. They are definitely a vendor to purchase from when one wishes to have a painless and cost effective transaction. A+"
"Recently, I bought a preowned computer from DV Warehouse, This is not the first time that I have made purchases with them. Several years ago, one of my MACs that I bought elsewhere years before went on the blink. I bought another exact copy of the same computer from DV Warehouse and a few parts. Both computers that date back to 2002 are still functioning perfectly in 2013. My recent purchase from DV had an OS 10.6.8 operating system and for $19.99 I was able to upgrade it to mountain lion! I bought this computer for 2/3 what it would have cost any place else and there is no computer that I would rather have! DV Warehouse has always shipped promptly and stood behind and replaced any products that I have had problems with (which did happen once), and they promptly sent me a replacement without any complaint. I trust DV Warehouse much more than (in my opinion) the money hungry Apple stores."
"I didn't accept their package because I considered the italian taxes on the items I bought too high.Lee at the dv warehouse let me know that if I refused the order I have to pay the shipping expenses plus a restocking fee equivalent to the 25% of the total amount of the order.Without knowing what's this "restocking fee" is about...what does it take to grab a ladder and put the items back on the shelf?Very disappointing."
"One star is a bit generous. Horrible customer service. I ordered a used Macbook Pro with a Matte screen from DV warehouse. They sent me a glossy screen computer. Their order confirmation doesn't specify glossy or matte so I couldn't prove it to them but I'm certain that I ordered anti-glare because they are very hard to find and this is the only anti-glare version of that particular model that I was able to find anywhere. In fact, it's so hard to find that I went ahead with my order even after DV warehouse double charged my debit card not once, but, TWICE (which took 2-3 days of angry phone calls to sort out). When I informed them of the glossy screen issue DV warehouse tried to charge me a 20% re-stocking fee! After much complaining I was able to get them to agree to take the computer back and issue a full refund if I paid the return shipping. The original purchase amount was $849.67. They refunded me only $828.00 (the price of the computer minus shipping) they still owe me $21.67 for the original shipping costs. I still haven't found the computer I need. DV warehouse has one but I don't dare buy from them. I recommend you do the same. "