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RatingsRating
Full Rating Profile
    • Address: 747 Seward St. Los angeles, CA 90038
    • Contact: info@dvwarehouse.com
    • Phone: 323-463-5005
    • Customer Support: 800-463-16322
    • Business Hours: 9:00am - 6:00pm Monday through Friday Closed on weekends
    • Fax: 323-463-5008

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.50/10 6.50/10
    Chance of future purchase: Rating 7.50/10 7.50/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 8.00/10 8.00/10
    Return/Replacement policy: Rating 5.83/10 5.83/10

30 Customer Reviews

Rating 10/10
5/5
modified review posted

"I searched for a video card for our computer and Carol helped us locate it. She promptly shipped the item and everything worked out without a glitch."

modified review This review was modified by angelnavarrophotography on February 23 2015 08:11:24 PM


Rating 10/10
5/5
modified review posted

"I purchased a personal computer from DV Warehouse. It was a great price for the computer I got. I rely on them to repair my computer when needed. I will always refer friends and family to DV Warehouse. "


Rating 2/10
1/5
modified review posted

"Stay away from this company.....They supplied me with a faulty part and then refused to give me a refund, claiming that it was not the part they sent out, Finally I had to open a case with Paypal, who investigated and decided in my favour. I think DV Warehouse is a con job....stay away!"

+ Read user comments

Rating 10/10
5/5
modified review posted

"This is the best place to buy refurbished Mac equipment. I have purchased 4 Mac Pro's from them last year and they were in great condition and they run fine. Costumer service was great and I'll continue to use them."

modified review This review was modified by bougnet13 on February 11 2015 12:44:49 PM

Rating 10/10
5/5
modified review posted

"We have been purchasing our Apple parts from DV Warehouse for the past several years. Completely satisfied with their service and knowledge of the Apple line. We can expect a good price and the correct part when we order from them. We highly recommend DV Warehouse for your Apple parts needs."

modified review This review was modified by BrettCotton on November 21 2014 02:44:28 PM

Rating 10/10
5/5
modified review posted

"DV Warehouse is a stellar online merchant. I have ordered many items over the past few years and always received quality products in a timely manner. Their vast array of components and accessories is superb resource for all consumers, ranging from beginner to IT specialist. They are definitely a vendor to purchase from when one wishes to have a painless and cost effective transaction. A+"

modified review This review was modified by IT_Specialist on October 21 2013 07:11:28 PM

Rating 10/10
5/5
modified review posted

"Recently, I bought a preowned computer from DV Warehouse, This is not the first time that I have made purchases with them. Several years ago, one of my MACs that I bought elsewhere years before went on the blink. I bought another exact copy of the same computer from DV Warehouse and a few parts. Both computers that date back to 2002 are still functioning perfectly in 2013. My recent purchase from DV had an OS 10.6.8 operating system and for $19.99 I was able to upgrade it to mountain lion! I bought this computer for 2/3 what it would have cost any place else and there is no computer that I would rather have! DV Warehouse has always shipped promptly and stood behind and replaced any products that I have had problems with (which did happen once), and they promptly sent me a replacement without any complaint. I trust DV Warehouse much more than (in my opinion) the money hungry Apple stores."


Rating 2/10
1/5
modified review posted

"I didn't accept their package because I considered the italian taxes on the items I bought too high.
Lee at the dv warehouse let me know that if I refused the order I have to pay the shipping expenses plus a restocking fee equivalent to the 25% of the total amount of the order.

Without knowing what's this "restocking fee" is about...what does it take to grab a ladder and put the items back on the shelf?

Very disappointing.
"

+ Read user comments

Rating 2/10
1/5
modified review posted

"One star is a bit generous. Horrible customer service. I ordered a used Macbook Pro with a Matte screen from DV warehouse. They sent me a glossy screen computer. Their order confirmation doesn't specify glossy or matte so I couldn't prove it to them but I'm certain that I ordered anti-glare because they are very hard to find and this is the only anti-glare version of that particular model that I was able to find anywhere. In fact, it's so hard to find that I went ahead with my order even after DV warehouse double charged my debit card not once, but, TWICE (which took 2-3 days of angry phone calls to sort out). When I informed them of the glossy screen issue DV warehouse tried to charge me a 20% re-stocking fee! After much complaining I was able to get them to agree to take the computer back and issue a full refund if I paid the return shipping. The original purchase amount was $849.67. They refunded me only $828.00 (the price of the computer minus shipping) they still owe me $21.67 for the original shipping costs. I still haven't found the computer I need. DV warehouse has one but I don't dare buy from them. I recommend you do the same. "

+ Read user comments

Rating 10/10
5/5
modified review posted

"My Mac G5 Power PC from 2005 went POP the other day. I found out it was the power supply. The Mac stores would not do a repair because they said there are no new power supplies to be found. I found mine at DV Warehouse. After getting on their website I wasn't sure which one was the correct power supply so I called them. Chris answered and I read my M# to him. He told me which one I needed and I ordered it. It came to me in a day! Yesterday I installed the new power supply and my computer is back up and running. I had excellent service from DV Warehouse and I thank Chris for being knowledgeable enough for me not to have to tear my computer apart to find the EEE #. I see so many bad ratings on here, but I have to say I had great customer service and would use them again!"


Rating 2/10
1/5
modified review posted

"After a trying experience purchasing and exchanging an expensive video card for a nearly obsolete computer that required a specific revision, which was necessary to run specific software, the final card at first worked, but stopped working shortly thereafter. Before ultimate failure, it would insist that two very different displays were in fact the same display and it was impossible to get them both working. I'd had enough dealing with DV Warehouse and quietly ate the loss, eventually acquiring a newer system that had sufficient video capabilities on-board. That was quite some time ago and I don't have the correct invoice details handy. It is not the point of this review.

This year, from Feb. 6, 2012, phish-like pharmacy spam started showing up in the e-mail address only ever used in communications with DV Warehouse, whereupon Apr. 22, 2012 I blacklisted that address, sending any and all mail directed to it to the null device. Whether they leaked it or it was harvested by malware that infected their system is immaterial: I won't be giving them any further information or patronage.
"

+ Read user comments

Rating 2/10
1/5
modified review posted

"My powermac G5 only ran for 5 months and is completely broken at this time. Given the fact that I facilitated two purchases other purchases (go back through your records DV warehouse... Remember: Bill Nastasi, Scott St John (two computers one was mine) and another friend of mine of these people only one machine you sold is still working and it's a noisy dual G4! I am telling everyone I know I to stay away from DV warehouse!
Also so you know I have over 72000 friends on myspace, and I tell them all to stay away from DV warehouse on a daily basis! So don't go putting up your phony apologetic posts on this site! You guys are done!

HI My Name Is Richard Holler and I responding to the President of DV Warehouse's remarks. First off if you're sorry, you refund the money your company took for bad machines you sold. Clearly you're protected by California Sales Law! I will say this: Those reviews are plants, they are people that work for DV Warehouse who wrote in to create "Balance".
Truly you ought to look around before ever shopping DV Warehouse. If you have any questions just ask Scott St John or Rich Holler.
The main boards weren't even serialized on a Apple G5 quad that I would for $1100! It blew out in less than a month of ownership. Returns were impossible, and the machine itself was clearly in bad shape.
Do not under any circumstance buy from these guys! Thanks- Richard S Holler
"

+ Read user comments

Rating 10/10
5/5
modified review posted

"I ordered a refurbished Macbook from DV Warehouse on sale. It arrived promptly, but I was very disappointed in the condition. Based on reviews, I prepared for a fight and called customer service. Chris picked up the phone immediately and was helpful. He never questioned my review of the laptop and explained that, during a sale, they sometimes let trusted partners mail directly to customers without reviewing the product themselves first. He checked and I had received that laptop. He placed me on hold, came back 5 minutes later and let me know that he had handpicked a laptop from their inventory that received their "A" review and was in great physical condition. He offered expedited shipping and emailed me information to return the other computer on their dime.

Waiting to see the new Macbook, but I have no fear about ordering from DV Warehouse in the future.
"


Rating 2/10
1/5
modified review posted

"I ordered a ibook g4 and it was in horrible shape then what their site states and battery dies the second its unplugged and hard drive was fried on the 2 second day and plus they over charge their ibook g4 laptops should only run about 150-200"

+ Read user comments

Rating 2/10
1/5
modified review posted

"Don't buy from this business! I tried twice to buy a used Mac laptop, and wound up with nothing. First, they sent me a computer with a broken key. It actually had tape over one of the keys. They sent the computer from somewhere in Texas because they didn't even have the one they were advertising. After being lied to from Chris, their sales rep, that they would send me another one right away, I finally got another laptop about a week after returning the first one. This one had pits and scratches on the screen, and so I returned that one also. I just got my money back and was glad to be rid of these jerks. "


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