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"Lou is awesome. This is return business - I had him upgrade the first TiVo I had (which is still in service), and a couple of months later I had some problems. At first we thought it was just a software glitch, but after sending the unit back and forth a couple of times it became clear one of the drives was failing.
Anyway, Lou replaced the drives at no additional cost (I paid shipping to him, he paid shipping to me), under warrantee. I was *very* pleasantly surprise, and though I could have done this upgrade myself his warantee is well worth the cost of the service.
I had questions and they responded quickly and offered solid suggestions to allow me to make my product purchase.
I do a lot of business through the Internet so I am very aware of the difference between bad, ok and excellent service and PTVupgrade is exceptionally excellent."
"Two years after I made the purchase,I began to have problems with my drives from my TIVO upgrade. Went for a recertification of my TIVO. They found both my drives to be bad, replaced them with new ones, (drives had 3 year warranty) Fixed something damaged in shipping, reinstalled a bracket that I had misinstalled 2 years ago when I installed the upgrade kit, and returned it to me in record time. Way to Go PTVUpgrade!"
"OMG! InstantCake! I am literally astounded. This was the absolutely easiest install I've ever done! I have modded 3 Tivo's to date. They all turned out great, but with plenty of sweat, painstaking attention to detail, and lots of prayer. Not so now! My dead Tivo2 was back up and running in 45 minutes! The added capacity was immediately recognized and not a SINGLE glitch! I know this sounds disingenuous, but I am the real McCoy. I have built many computers with plenty of disappointment and cursing before success, and am simply stoked about this having been an under-an-hour job! Thanks, Howard"
This review was modified by lucid801 on July 28 2007 12:31:44 AM
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posted Sep-19-2003 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Lou is awesome. This is return business - I had him upgrade the first TiVo I had (which is still in service), and a couple of months later I had some problems. At first we thought it was just a software glitch, but after sending the unit back and forth a couple of times it became clear one of the drives was failing.<br><br>Anyway, Lou replaced the drives at no additional cost (I paid shipping to him, he paid shipping to me), under warrantee. I was *very* pleasantly surprise, and though I could have done this upgrade myself his warantee is well worth the cost of the service.<br><br>I highly, highly recommend PTVUpgrade.com.","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/97868#comment97868","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"babasyzygy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Highly professional. Extremely service oriented.<br><br>I had questions and they responded quickly and offered solid suggestions to allow me to make my product purchase.<br><br>I do a lot of business through the Internet so I am very aware of the difference between bad, ok and excellent service and PTVupgrade is exceptionally excellent.","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/125399#comment125399","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"roninrab","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thoroughly professional, courteous and swift. My dealings with PTVuprade were first-rate in every respect! ","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/147434#comment147434","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"mickever","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"PRompt professional service. Item was left for service and ready in a few hours.","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/266275#comment266275","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"bblayer","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very happy with my experience with PTV<br>They are very knowledgable about their product<br>and it performed as advertised.","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/190646#comment190646","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"rixsell","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Nice, prompt, courteous service ! Always a pleasure to business with these guys !","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/209590#comment209590","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"beeper83","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Two years after I made the purchase,I began to have problems with my drives from my TIVO upgrade. Went for a recertification of my TIVO.<br>They found both my drives to be bad, replaced them with new ones, (drives had 3 year warranty)<br>Fixed something damaged in shipping, reinstalled<br>a bracket that I had misinstalled 2 years ago when I installed the upgrade kit, and returned it<br>to me in record time. Way to Go PTVUpgrade!","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/239830#comment239830","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"hardware2","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Their quick response to questions and orders and their 6 month warranty is a great combination!","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/270844#comment270844","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"markyrey","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"OMG! InstantCake! I am literally astounded. This was the absolutely easiest install I\u0027ve ever done! I have modded 3 Tivo\u0027s to date. They all turned out great, but with plenty of sweat, painstaking attention to detail, and lots of prayer. Not so now! My dead Tivo2 was back up and running in 45 minutes! The added capacity was immediately recognized and not a SINGLE glitch! I know this sounds disingenuous, but I am the real McCoy. I have built many computers with plenty of disappointment and cursing before success, and am simply stoked about this having been an under-an-hour job! <br>Thanks,<br>Howard","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/326661#comment326661","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"lucid801","rating":"5"}, "single");){kind=link}
"Received when promised, clear directions, worked right out of the box."