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posted May-16-2005 “Please do be careful when purchasing our DIY products; they are inexpensive, however you are much more accountable than if you purchase a kit or installation service from us.
What the poster omitted from his comments is that prior to completing his purchase he read, understood and agreed to terms which were very specific about our return policy and a recommendation that the CD be purchased if there were any concerns associated with downloading the product successfully. We attempted to help this customer by responding to several emails and regenerating download links, however he became threatening and abusive.”
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posted May-12-2005 
posted Mar-08-2007 
![Share](javascript:share_rating({"review_body":"D*TiVo upgrade kit had everything needed for a flawless upgrade. I went from 35 hours to 156 hours. Steve responded to email questions quickly & accurately.","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/205357#comment205357","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"framo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great product & Service! Ordered drive at 3 pm on a Tuesday and it shipped the same day!!! Directions were very easy to follow...<br><br>Had my DirecTivo back up and running in no time at all... Went from a 35 hour up to 136 hour... Thanks!","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/305368#comment305368","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"gmb","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast service - still would like some phone support though. Would order from again.","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/333472#comment333472","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"squeekstater","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After a HUGE disappointment dealing with Weaknees.com, we bought from DVRUpgrade. Complete satisfaction every step of the way, even included a spiffy torx screwdriver which made installation easier. Instructions were so easy a 2nd grader could handle it. Thanks DVRUpgrade!","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/373053#comment373053","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"redcattivo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had purchased a lifetime TiVo subscription many years back (2003, I think). About two months ago (May 2011), my TiVo stopped working. It was stuck on \u0022Powering Up\u0022. I searched for solutions on the internet, and found www.dvrupgrade.com. I was hesitant, but thought I would give it a shot. It was your guarantee that finally convinced me.<br><br>Just a few days later, and I can\u0027t believe that I was able to change out the hard drive myself, and keep my lifetime TiVo subscription.","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/818327#comment818327","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"k-os","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Be very carefull with this company. I purchased two software programs and choose to download them, you are given three attempts to do this. The one program I managed to download on the second try, but the second one got to 97mb and then stalled. I emailed them, and was given another three tries. I waited till the next day to try again, on these attempts I got to 57kb on one try but that was it, and again the connection stopped working because of the three try limit. I again emailed them and said I would buy the program on CD and have it sent to me. Their responce to this was I was given six tries to download the program, and I was out of luck if it didn\u0027t work. No refunds and no CD. I am in the process of filling a complaint with my credit card company to get the program or my money back. ","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/205724#comment205724","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"mac7866","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Unbelievably fast shipping and delivery. Super easy installation. Took less than 15 minutes to put in new drive. I would definitely use this product again and recommend to anyone having problems with a Tivo or wanting to increase recording time.<br><br>Thanks","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/105017#comment105017","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"99car","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The kind of old fashioned, personal service that I don\u0027t see very often these days. Really fast and flexible too. Drop shipped a drive which I purchased elsewhere for recertification and had it on my doorstep in no time flat. Thanks Lou !","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/130488#comment130488","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"lonj","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service. Quick turnaround time. Found additional problems and fixed those too.","link":"http:\/\/www.resellerratings.com\/store\/DVRupgrade_17\/comment\/150497#comment150497","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVRupgrade_17.jpg","store_name":"DVRupgrade [formerly: PTVupgrade.com]","username":"cololdnum","rating":"5"}, "single");){kind=link}
"Excellent service. Product worked amazing and was so easy to install. Will definitely buy from again and tell friends."