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posted Jun-09-2010 “Thank you for your recent post. I am pleased to hear you were completely satisfied with your purchase. Please feel free to contact us if you need anything further. We can be reached at 1-888-383-1880.”
posted Jun-07-2010 “Thank you for your recent post. I am sorry that you feel we stole your money. If you could please contact our Customer Service Department at 1-888-383-1880 we will be more then happy to resolve this situation for you.”
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posted Apr-08-2010 
![Share](javascript:share_rating({"review_body":"Item was decently priced, delivered quickly for no additional cost, and everything went smoothly.","link":"http:\/\/www.resellerratings.com\/store\/DVD_Empire_Right_Ascension_Inc\/comment\/574740#comment574740","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVD_Empire_Right_Ascension_Inc.jpg","store_name":"DVD Empire \/ Right Ascension, Inc","username":"Stephen Aquila","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company stole my money. They are scam artist they sell your products but pocket the money","link":"http:\/\/www.resellerratings.com\/store\/DVD_Empire_Right_Ascension_Inc\/comment\/557453#comment557453","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVD_Empire_Right_Ascension_Inc.jpg","store_name":"DVD Empire \/ Right Ascension, Inc","username":"iowadvd","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Blu-Ray which was out-of-stock but expected within 7-10 days. My order shipped promptly nine days later, and the disc came in perfect condition. DVD Empire kept me updated throughout the process with good communication. Recommended!","link":"http:\/\/www.resellerratings.com\/store\/DVD_Empire_Right_Ascension_Inc\/comment\/540756#comment540756","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVD_Empire_Right_Ascension_Inc.jpg","store_name":"DVD Empire \/ Right Ascension, Inc","username":"SC05","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a used DVD described condition as \u0022USED-LIKE NEW\u0022. I was sent a dvd which was covered with scratches and would not play - it would freeze. I contacted the live chat customer service. I spoke to MARK, his response was used items are final sell. They do not take them back, work or not work, as described or not. I am taking a chance buying a used DVD and MARK signed off on me twice without getting me the manager which I asked for. I had to make a call and spoke to David. It was almost the same thing. I was put on hold. It took one hour the whole thing to hear from DAVID. Their manager said one time return only like it was my fault. I am a customer since 7\/2\/2003. I bought about 2000 dvds from this site(Empire). It was not right for one hour make me go through hell. Their customer service is awful when you have problem which is their own fault. It is like highway robbery. They don\u0027t behave professional. They do not honor their own policy. BUYERS BE AWARE. THE ONLY GOOD THING ABOUT DVD EMPIRE IS THE WAY THEIR SITE IS SET UP. ","link":"http:\/\/www.resellerratings.com\/store\/DVD_Empire_Right_Ascension_Inc\/comment\/480554#comment480554","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVD_Empire_Right_Ascension_Inc.jpg","store_name":"DVD Empire \/ Right Ascension, Inc","username":"persianking","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Received in a timely fashion, order was both accurate and complete. No problems, will continue to use services from this company.","link":"http:\/\/www.resellerratings.com\/store\/DVD_Empire_Right_Ascension_Inc\/comment\/429939#comment429939","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVD_Empire_Right_Ascension_Inc.jpg","store_name":"DVD Empire \/ Right Ascension, Inc","username":"BillSchilling","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The service is very good even though the prices are little high.International shipping charges are less and the delivery is real quick.","link":"http:\/\/www.resellerratings.com\/store\/DVD_Empire_Right_Ascension_Inc\/comment\/389217#comment389217","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVD_Empire_Right_Ascension_Inc.jpg","store_name":"DVD Empire \/ Right Ascension, Inc","username":"surendarb","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Hello,<br><br>I made an order worth $210. I chose HOLD until Complete! 10 Days later they shipped the order out totaling $70. <br>The remaining order was discontinued from the manufacturer. <br>They never even thought of telling me this until my order shipped out. I would have cancelled this order knowing that the bulk of my order was unavailable. <br>Now I have to wait 8 weeks for my refund as I have to wait for the items to arrive and then pay from my pocket to send them back!<br>This is Not the way to treat a customer! <br><br>I will never come back and shop with them again! <br><br>If you are from AUSTRALIA, do NOT trust DVDEmpire, you will end up a looser in the end as they don\u0027t care to find a solution that will make you satisfied at all!<br><br>Regards,","link":"http:\/\/www.resellerratings.com\/store\/DVD_Empire_Right_Ascension_Inc\/comment\/356927#comment356927","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVD_Empire_Right_Ascension_Inc.jpg","store_name":"DVD Empire \/ Right Ascension, Inc","username":"Down_Under","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I made my order on 5\/23, and paid the extra $8 for 2nd day air delivery, scheduled on their site for 5\/25. Come 5\/25, no delivery, and tracking info, now said delivery would be on 5\/29. I emailed asking about a refund or credit of the $8 2nd day air fee and was told that my order was received too late for delivery on 5\/25 (no matter what their site originally said) and no refund for you. Amazon, where I placed an order after the DVD Empire order, got my order to me on 5\/25, as they said they would, no problem. I will not shop at DVD Empire again and will make my displeasure known where ever I can.","link":"http:\/\/www.resellerratings.com\/store\/DVD_Empire_Right_Ascension_Inc\/comment\/317497#comment317497","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVD_Empire_Right_Ascension_Inc.jpg","store_name":"DVD Empire \/ Right Ascension, Inc","username":"billcrane0371","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DVD Empire facilitates my purchases through an easy to understand site. Creating an account on DVD Empire feels safe. Orders can easily be changed on your account, without any trouble before shipping. You get excellent control of your order, all the way from ordering to delivery, in Your Account.","link":"http:\/\/www.resellerratings.com\/store\/DVD_Empire_Right_Ascension_Inc\/comment\/304043#comment304043","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/DVD_Empire_Right_Ascension_Inc.jpg","store_name":"DVD Empire \/ Right Ascension, Inc","username":"Apu","rating":"5"}, "single");){kind=link}
"I choose the cheap shipping option where UPS passes the item to the Post Office. The post office lost it, of course. I chatted with Dirk and he arranged a reship without question.
I run an online parts company and when the Post Office looses something, that's a cost the business usually has to eat by reshipping at no charge, the product and shipping.
Thanks to DVDEmpire.com for great selection and customer service!!"