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"I choose the cheap shipping option where UPS passes the item to the Post Office. The post office lost it, of course. I chatted with Dirk and he arranged a reship without question.
I run an online parts company and when the Post Office looses something, that's a cost the business usually has to eat by reshipping at no charge, the product and shipping.
Thanks to DVDEmpire.com for great selection and customer service!!"