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"Great and easy to use (no nonsense) website. Prompt shipment and receipt of TV lamp. DLP Lamp Source was recommended to me and I have passed this recommendation on to many others as well."
"I had purchased a replacement lamp/housing from DLP Lamp Source and couldn't have been more pleased. Prior to purchasing from DLP, I had ordered replacement bulb/housing from another on-line merchant. Upon receipt, the lamp didn't work wherein I sent two emails to the merchant to ensure that I had ordered the correct lamp. The paper contained in the box w/the lamp provided no contact information, no return information/policy, etc. Telephonic contact with this merchant was very disappointing; customer rep very condescending and curt in advising me the return policy and no apologies for lack of correspondence to emails. Also, the lamp was packaged so poorly for the type of product that it was; very shocked. Next, went right on-line to DLP Lamp Source, ordered replacement lamp, received in two days, installed easily on my own (and it worked). The lamp was packaged very securely; what one would expect of the type of product and also included the packaging material w/specific return policy. I was ecstatic over product, packaging and overall experience. I've kept DLP Lamp Source information for future purchases as well as referring to friends. KUDOS !!!!"
"I use a lot of bulbs for my Mitsubishi projector throughout the year as the projector is in constant use. I decided to try an alternate to buying the actual Mitsubishi product due to their super high cost ($345) and chose DLM Lamp Source.Without Question it's one of the best buying decisions I've made in recent years. Not only is their product of very high quality and the price substantially lower ($219) they also include FREE 2 day overnight shipping!The first time I used them I was somewhat shocked to receive a notice of shipping less than 2 hours after placing my order. I thought maybe the system had sent in incorrect email. But, when the lamp appeard 2 days later I was really surprised and wrote to tell them how pleased I was.Out of the several purchases I've made from DLP Lamp Source the last couple of years one bulb did go bad a few months after installation. I didn't get upset as the same problems had occurred when i bought lamps diredt from Mitsubishi. The difference was how the warranty exchange was handled. With Mitsubishi I had to make a couple phone calls, send them proof of purchase BEFORE they would give me an RMA and then wait a week to get the replacement. With DLP it took a 1 minute phone call and I actually had the replacement in hands 2 days later again with FREE shipping.I can speak enough about this company and their great service. These days it's hard enough to find a quality product at an even fair price, let alone a good price. It's almost impossible however, to find a company that actually gives a damn about their customers. These guys really do!!I've talked / emailed with a woman named Jo-Ann a couple of times and it's evident that customer service is extremely important to them. No wonder they have so many repeat customers. If I could give them 10 stars for service below I would. Do yourself a favor and give them a try next time you need a lamp for your TV or projector."
"I ordered a bulb from the DLP Lamp Source for my Mitsubishi TV. THe bulb came in two days, I was able to install it myself, save $100 by not having a repair man come out, and the picture is so much brighter and clearer. They were easy to order from and over $100 cheaper than getting it from Mitsubishi. I would definetly recommend them if you need a bulb for your DLP TV."
"Ordered a replacement lamp for my Sony TV. The lamp failed to work. After contacting DLP LampSource they refused to send me a replacement and insisted that it was a Balast issue and that I have a Sony tech come out to troubleshoot the problem. Before I did this I asked them to send me a new lamp, JUST TO BE SURE that the lamp was not the problem... they refused. Needless to say that when an AUTHORIZED Sony tech came out and installed a "FACTORY" lamp it worked perfectly and of course the Balast on my TV was not a problem.Although they agreed to give me a refund on the lamp they refuse to compensate me on the over $100 additional expense for an original lamp and a factory rep as they recommended.. Hard to believe I know..Don’t waste your money.. get a Factory Lamp!"
"Very great service. I ordered a lamp w/o housing from this site, it was in-stock and shipped just as they claimed it would (next business day). It arrived via UPS 2-day air on time. I received order confirmation and shipping confirmation along with tracking number. The price was competitive considering the bulb was Osram and includes a 1 year warranty. "
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