1/5

posted Jan-03-2012

"Company is awful. Never sent item and will not refund my money even though I have contacted them numerous times. Thanks Kim for doing nothing. Still waiting on the Slappa Headphone case from August.

Dear Customer Service Rep from DJ Deals. I notice that you replied to both of the postings that were done the same day as mine, but you didn't have anything to say about my situation. Any plan to refund my money?"

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5/5

posted Jan-23-2011

" When I bought my Controller, the checking out was a breeze for sure. The shipping? I thought "Oh, maybe a week or so." Nope. Was at the front door in two days. The do an excellent job of giving you up-to-date information regarding your order and if any problems arise. They also have a large section of all DJ equipment. It may not be the quantity of Amazon or Overstock, but, it's the Quality. All their merchandise is top notch and at the best price on the internet. I just wanted a site that would deliver what they say, and that site is real. DJDeals.com gets a 5/5 stars from me."

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5/5

posted Jan-10-2011

"Ordered an educational version of a Native Instruments Machine on 01/04/11. DJDeals had the absolute lowest price I could find. The ordering process was smooth and the unit shipped the next day via UPS. The maschine was delivered today 01/10/11 brand new and was packed adequately. Very happy with the transaction and would certainly order again from DJDeals."

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1/5

posted May-08-2009

"I ordered the Echo Indigo IOX Express Card and received the Echo Indigo DJX Express Card. I have e-mailed them numerous times with no response. They have no way of contacting them, except through e-mail which they ignore. Their customer service is non existent, and the way they treat customers is appalling. They are crooks plain and simple. Stay away from DJDEALS.COM - If there is something wrong with your order YOUR SCREWED!!!"

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1/5

posted Jun-19-2008

"I ordered Ultrasone “DJ1 Pro Headphones (2008 Version)” for $229.00 with the one year replacement Plan ($29.00). I ordered them on Thursday, June 12th and needed them for a Monday night gig (June 16th). I paid $10.00 for their "Rush Order Processing" and $53.00 for thier UPS Next Day shipping. The Rush Order Processing (ROP) stated that the order would be processed and given to UPS the same day, unless after 1500. Since the order was placed at 1522, I assumed it would be processed on Friday and the next UPS business day would be Monday. UPS did not deliver the item on Monday and I sent an e-mail to DJDeals requesting a refund for the $63.00 in expedited shipping charges. To this date (6/19), they have not replied to that e-mail. Their fine print states that the ROP only applied to items shipped from their warehouse. If the item was shipped from a Vendor, the ROP would only get the order to the Vendor the same day. Their website stated that the headphones were in stock and they were an authorized dealer. Nowhere through the entire purchasing process did it state that they were not in stock, would be shipped from Ultrasone or there would be any delays. On Tuesday, June 17th, a package arrived from Ultrasone in California. The box contained “DJ1 headphones” @ $129.35 and the invoice from Ultrasone stated the same. The DJ1 Pro series had hard case, two detachable cords, etc. I also got no information on the one year replacement plan that I paid for.

I paid through PayPal (recommended by DJDeals) and contacted them to put in a dispute. Within hours DJDeals escalated it to a claim (meaning PayPal decides the outcome) and DJDeals stated that the “Manufacturer shipped me the headphones.” PayPal denied and closed the claim because they only deal with shipping issues. (So if I got a can of tuna, they wouldn't care.) I've had to dispute the charge with American Express, who is now trying to resolve this. There is no way to contact DJDeals by phone. They won't return my e-mails and I also haven't been able to get on their website for the past two days. I've tried contacting Ultrasone and when I got through on Tuesday, the sales person was out sick and they couldn't help me. I've called back numerous times for the past two days and they don't even pick up the phone anymore or respond to my voice mail.

DJDeals got $321.50 of my money and I have a $129.00 pair of headphones that came too late for me to use when I needed them. It's obvious that DJDeals never contacted Ultrasone, or they would have known they shipped me the wrong model, unless that was their scam plan all along.

I have no idea how long this will take to resolve, but based on DJDeals response / lack of response, it could be a long time.

I would never buy anything from DJDeals again or recommend them to anyone. It's their loss because I buy a lot of DJ and Karaoke equipment and there are many legitimate dealers out there that are happy to take my money and give me what I paid for.

I am going to pursue this to the end, through BBB and as many blogs as I can to get the word out about their shady dealing. The only good news is that I will be able to write off any money I spend to get this resolved.
"

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5/5

posted Jan-10-2011

"I got the item I needed at the lowest price I could find online. It was shipped the same day I ordered it and I received the item within a week. Good experience. "

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1/5

posted Aug-11-2009

"Placed my order on july 30th, 09. I have yet to recieve my item or any shipping detials. I've have emailed djdeals multiple times with no reponce, they took my $50 and im now out of my items that i needed for my dj gig. stay away from these guys"

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1/5

posted Jun-24-2011

"It took 14 days for DJDeals to inform me that my order never shipped and two more days to supply me with a tracking number. Obviously I am not pleased with this and I wasn't even offered expedited shipping after this whole mess. I can't recommend this site to anyone."

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1/5

posted Dec-09-2011

"This company needs to follow the advice on their own homepage, "Customers and companies both need to trust the people with whom we do business." I ordered a product from their website that had the wrong image associated with it. Instead of replying with "we're sorry" they proceeded to argue with me about model numbers, going so far as to take pictures of their warehouse to "prove" I was wrong. After sixteen email exchanges back and forth over a couple days, they finally admitted their error. I understand that mistakes are made, and can even understand that it may take a few emails back and forth to clarify an issue, but I cannot understand how a company can be so rude and condescending and expect to retain customers. In the end, I received no compensation for their mistake--all they did was charge me their eBay price for the product instead of the normal website price. Big deal. Read some of the other negative reviews of this company, and how they reply--most likely with something like "First ever negative review, the customer must be an idiot!" or similar--despite there being a long history of bad reviews. It's dishonest, and I won't be doing business with them again."

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2/5

posted Apr-27-2011

"i like the products.
it was difficult to contact the site without a phone number though and became frustrating.
it also took close to a week for my item to get shipped out after i ordered it."

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