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"These guys are absolutely terrible to do business with. They had the best price but that was the only benefit to using them. I had no idea when my product was arriving, then finally it just showed up three weeks after i ordered it. no call, no email, nothing. I called and emailed the company several times for an eta, all my communications when unanswered. The contact guy Mike, once he gets your money you will never hear from him again. I had several questions wanted to purchase more accessories and he never returned any of my emails or calls after the floor order was placed. As a third party broker, i would never use them again regardless of price. These people have no idea what they're doing or what customer service is all about."
"I ordered Mullican St Andrews Oak Gunstock, 3 and 5" planks, about 550 Sq ft. Mike at Direct Hardwood was helpful answered all the questions about the product and shipping. I ordered on 3/21/2012. The hardwood was deliverdd on 4/11/2012, 21 days later. When I received the order detail via the email, the details were ALL wrong. I telephoned them promptly and was told by Mike that, he has placed a correct order. But getting to email me a corrected order detail, so I would have a leg to stand on, if the wrong product was delivered, was less than optimal. It warranted 3 emails and and 2 phone calls. I continued to receive email inquiry about my review of product with the wrong product detail and just made me very concerned.The shipping charges and shipping and delivery were comprehensive. The delivery person delivered the pellet curbside and in fact dropped it inside the garage. The Direct Hardwood does not nickle and dime you with shipping and delivery charges, compared to many other equally competitive online retailers, who tack on $75-100 each, for curb side lift delivery, dropping to garage, etc. Only 2 planks are damaged slightly from one box. I also, ordered, ancillary products like underlayment and molding. They were not shipped with the hardwood. I was not informed of the separate shipment.These have NOT arrived after 4 weeks of ordering. I am awaiting their arrival to schedule installation. The communication/ inquiry with DHW, regarding the delivery status of these molding and underlayment, was less than optimal. The emails and phone calls were NOT returned promptly. I donot have a tracking number to check on the status of this and have to take the word of Mike @ DHW, that it will arrive at the end of this week( 4/17/2012).Mullicans St Andrews Oak Gunstock looks beautiful with consistent quality and finish in all the planks. I decided to go with this particular product to match the existing floors in the house. I am very satisfied with the product. I very pleased to to note Mullicans sources all their wood( in this line of product) here in USA and are milled locally in a responsible way and they are FSC certified and Appalachian hardwood, certifed sustainable."
"Very good price, good advice on the phone when ordering, excellent products, delivered right away. Couldn't ask for anything else."
"This order was for 3 Gallons of Duraseal Polyurathane. I received the shipment on time in an original Duraseal box. The box turned out to be not suitable for shipment via UPS or Fedex Ground. All 3 cans in the box were heavily dented. I am not sure if the cans were dented before they were shipped or the dents occurred during shipment. I hope the product is OK."
"I've shopped around for the best prices on hardwood flooring and no one beats the prices of Direct Hardwoods! Direct Hardwoods has the best customer service around. The guy I spoke with on the phone was extremely friendly and passionate about what he does for a living. I am a returning customer and you should too!"
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