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diymicro.com

Computer Hardware & Software

Rating 8.61/10 63 reviews
(273 lifetime reviews)

8.61/100 (6-month rating)
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All Customer Reviews (273)

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MissyV28
Rating 10/10 5/5
modified review posted May-23-2012

"Great prices (unbeatable) and the customer service was really good. They answered the phone promptly and were knowledgeable about their products. I would buy from DIY Micro again!"

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cvrmurthy16
Rating 10/10 5/5
modified review posted May-22-2012

"I ordered this product Yamaha 3010 from Diy Micro website and the overall handling was excellent. I would definitely keep coming back to order more in this website."

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zenheidi
Rating 10/10 5/5
modified review posted May-22-2012

"Good price, no hassles, on time delivery"

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j5tang
Rating 8/10 4/5
modified review posted May-20-2012

"I've actually never used DIY Micro prior to purchasing my Canon S95 and I have to see it's reliable.
The price was really good in comparison to other online retailers in the market (EVEN Amazon). Everything also came as promised and in a timely manner.

Reaching customer service was really easy. I sent a quick email regarding my order status and was able to get help instantaneously. I do suggest though if you order from DIY Micro make sure to sign up for an account prior to placing your order so that you can at least sign on and track your order via that account. That's the only thing I didn't do, and it made tracking a bit tough but that's why I had to contact customer service and someone was able to tell me the exact details about my order.

Although the packaging wasn't like the normal Canon packaging where you see the photos/branding, but everything that should've came in the factory canon box came! So no complains really there.

The camera also works great! I've had it for almost a year now and no problems. "

modified review This review was modified by j5tang on May 20 2012 10:59:22 AM
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FJM1128
Rating 2/10 1/5
modified review posted May-18-2012

"Worst company to deal with. Disreputable and dishonest. They claim to price match, then they don't. They lied about delivery date of a bathroom vanity, while my contractor was waiting each day to install it. Each day they promised to deliver, until I lost all hope and cancelled the order. They billed my credit card for the entire price of the vanity even though I never received the item. That is theft. Stay far away from these shysters.
UPDATE: IT'S OBVIOUS DIYMICRO PROTESTS TOO MUCH WITH THEIR RAMBLING AND FALACIOUS RESPONSE. I HAVE ALL THE PROOF TO SHOW PRICE MATCH WASN'T MADE WITH CONSUMERS KITCHENS AND BATHS ON LONG ISLAND, BUT THE REASON THAT I CHOSE DIYMICRO IS THAT THEY PROMISED TO DELIVER WITHIN A FEW DAYS WHICH NEVER HAPPENED. THEREFORE I CHOSE THEM EVEN THOUGH I HAD TO PAY A $58 MORE. I HAVE ALL THE EMAILS OF BROKEN PROMISES FROM DIYMICRO AND AMERICAN EXPRESS HAS THEM NOW. MY CONSTRACTOR HAD TO LEAVE BECAUSE THE VANITY DIDN'T COME SO NOW I NEED TO GET HIM BACK WHICH IS CAUSING ME MORE EXPENSE AND FRUSTRATION.

UPDATE: ANY OTHER VENDOR WOULD HAVE BEEN HONEST AND WOULD RATHER LOSE A SALE THAN LIE AND TELL THE CUSTOMER EACH DAY IT WAS COMING. OBVIOUSLY, IT WAS OUT OF STOCK FOR DIYMICRO AS WELL. THEIR PRICE MATCHING POLICY DOES NOT DISQUALIFY PRODUCTS THAT ARE NOT IN STOCK. AFTER I CANCELLED THE ORDER, IT MAGICALLY ARRIVED THAT NIGHT, WELL AFTER I HAD CANCELLED AND WAS NO LONGER HOME TO RECEIVE IT. PROOF OF THIS WAS FORWARDED TO AMERICAN EXPRESS BY ME. THERE IS NO JUSTIFICATION FOR LEADING A CUSTOMER ON AND KEEPING THEIR MONEY WHEN NO MERCHANDISE HAS CHANGED HANDS. THAT IS THE CRUX OF THE MATTER. THEY STILL HAVE MY MONEY AND I HAVE NO VANITY FROM THEM! IS THEIR REFUND POLICY A LIE TOO? I NOW REGRET NOT HAVING WAITED FOR THE MORE SCRUPULOUS VENDORS WHO HAD THIS VANITY ON BACKORDER."

modified review This review was modified by FJM1128 on May 20 2012 10:29:13 AM
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modified review posted May-20-2012

DIYMICRO, DIY Micro rep has responded

“We have done everything in our ability to satisfy this customer. This review is 100% false. This customer called an asked to match a price at her local retail store, which she had no way or proving. We matched the price anyway and her order was placed. This customer never paid for any type of shipping and selected the free shipping option. The product was attempted to be delivered the on the day she requested and upon delivery, she refused shipment.

This customer is very misleading. If the customer needed it immediately and her so called local store had it available at the price she wanted, why would she buy it from a different vendor that is out of state and not select expedited delivery. We strongly believe that this customer falsified the local price for us to match, which we did, and we shipped the product as ordered. as of now we have left the decision up to american express to close this matter with this customer.

Thank you for your time.

Update:

Thank you for confirming that the product was NOT in stock at your local store. We are not obligated to match any price that is not in-stock from a different vendor. We did have the product delivered in the time you requested and you refused the delivery. Again, we have left this matter up to american express.

Thank you for your time.

Update: The only misleading information is from this customer. sending an email when our store is closed on the day of delivery stating that you would like to cancel your order is not acceptable. You were well informed of the status of this order at all time. The vanity is at our location awaiting a pickup by the customer, or you can pay for a new delivery. Our return policy is clearly stated on our website. We have not billed this customer for the return shipping to our store, as a courtesy. Again, we have left this matter up to american express.

thank you”

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brach311
Rating 10/10 5/5
modified review posted May-07-2012

"I am extremely pleased w/ this transaction. The price was a bit less than Amazon and the delivery was faster, only 4days! Good job! Having to sign for the package is a problem, however. Prefer UPS just leaves it."

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LocDau
Rating 10/10 5/5
modified review posted Apr-24-2012

"Very good price plus service and thank you for fast shipping."

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mkmass
Rating 10/10 5/5
modified review posted Apr-22-2012

"The price was low and the service excellent. The item was exactly as described and since it was to replace a defective unit I was able to install the new one in a short amount of time because of the timely delivery. Thanks DIY Micro!"

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yuri11846
Rating 10/10 5/5
modified review posted Apr-05-2012

"Very satisfied.Good price. fast shipment."

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cb-cali
Rating 10/10 5/5
modified review posted Apr-05-2012

"I ordered the product (a gas cooktop) that was priced very attractively on DIY Micro. The product was shipped right away and arrived promptly. The packaging was very thorough and accurate to protect the product during shipping. Overall, I am very satisfied with the service."

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